ITSM Solution architect - HRSD

Exp : 14yrs to 20yrs

• ServiceNow Knowledge: Familiarity with ServiceNow, especially in Human Resource Service Delivery (HRSD) and Workplace Service Delivery (WSD), is required. You have a confident manner towards customers and demonstrable practical experience in the independent implementation of customer workshops and in requirements management

• Consultative Approach: Strong problem-solving skills with the ability to think strategically and drive sophisticated projects from feasibility to completion

• Collaborator Management: Excellent communication skills with the ability to engage and influence collaborators at all levels (also communicate technical concepts to non-technical audiences)

• User Experience: Ability to deliver solutions that provide best in class user experience with a focus on ease of use, logical process flows, accessibility and productivity

• Analytical Skills: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner

• Required Certifications: Certified ServiceNow Technical Master Architect, ServiceNow Implementation Specialist – HR Service Delivery (HRSD) & ServiceNow Certified System Administrator.

• Leadership: Ability to influence senior leaders and collaborators, providing clear recommendations that address business and technical challenges in Human Resource & Site Operations service delivery contexts

• Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within Employee Workflow environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS