13774 Itil Jobs - Page 50

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview Service Transition Coordinator - The STC will be accountable for the transition of internal & customer services including project creation, service provisioning and order management as well as quoting and circuit ordering with telecom carriers. As a STC at TNS, you will be responsible for ensuring that new and existing clients have a Fantastic on-boarding experience. Working side by side with the TNS technical teams, you will lead the service initiation, circuit provisioning, and installation within contracted SLAs. You will work closely with telecommunication providers, exchanges, hardware vendors, etc. to obtain best pricing and services and will be expected to manage the project orders up to functional deployment ensuring accountability and timely delivery. You will follow existing and established new processes and procedures, maintaining a customer service and operational mindset. Responsibilities Work closely with the client and internal team members to define the scope of the implementation project and deliverables and help set overall expectations to the client. Manage the implementation of assigned projects in accordance with service delivery guidelines and client contractual agreements. Interface with all relevant stakeholders on the projects assigned. Assign individual responsibilities, identifying appropriate resources needed and developing a schedule to ensure timely completion of project. Be a single point of contact for TNS customers and Sales during the service implementation and the client transition to TNS. Conduct implementation and project kick off meetings with the customer and internal teams. Ensure adherence to process standards. Maintain report and escalate onboarding projects assigned to you as needed to ensure internal and external customer teams are aware of status. Responsible for issue resolution or escalation in a timely manner. Perform various tasks related to the delivery of products and services to clients. Drive 3rd party vendors and internal teams to completion of service delivery deliverables. Define requirements for standard and custom reporting needs. Perform various tasks related to the delivery of products and services to clients. Perform other job-related functions as required in line with management directions Assist Snr PMs for documentation as direct by line management. Strong organizational, verbal and written communication skills Self-motivated and ability to exercise independent judgment Qualifications Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Project, Lucidchart, Remedy, Salesforce, SharePoint Ability to establish and maintain effective working relationships with others and be a team player Ability to provide project leadership, coordination, guidance and drive issue resolution Quick thinking and able to work in a fast paced and dynamic environment Ability to respond to frequent pressure to meet deadlines Ability to respond to frequent demands of multiple customers (internal and external) Able to deliver succinct and fact-based communications, both verbally and in writing Able to successfully interface and establish rapport with clients (internal and external) Able to use formal project management skills in planning, tracking, and reporting on project progress Ability to manage multiple projects at the same time Knowledge of datacenters, IT products like servers/routers/switches/firewalls, etc., telecom carrier processes, ordering tools, and technologies used for circuit provisioning and quoting would be an advantage Must be available to work core UK office hours, Monday through Friday, from 1300hrs to 2200hrs IST with the flexibility to work outside of core hours (including weekends) where required. Optional Desired Qualifications: Project Management Professional Certification or Equivalent Certification Education and Certifications: Bachelor’s degree and experience in direct customer service or account management ITIL Foundations Certification If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview Service Transition Coordinator - The STC will be accountable for the transition of internal & customer services including project creation, service provisioning and order management as well as quoting and circuit ordering with telecom carriers. As a STC at TNS, you will be responsible for ensuring that new and existing clients have a Fantastic on-boarding experience. Working side by side with the TNS technical teams, you will lead the service initiation, circuit provisioning, and installation within contracted SLAs. You will work closely with telecommunication providers, exchanges, hardware vendors, etc. to obtain best pricing and services and will be expected to manage the project orders up to functional deployment ensuring accountability and timely delivery. You will follow existing and established new processes and procedures, maintaining a customer service and operational mindset. Responsibilities Work closely with the client and internal team members to define the scope of the implementation project and deliverables and help set overall expectations to the client. Manage the implementation of assigned projects in accordance with service delivery guidelines and client contractual agreements. Interface with all relevant stakeholders on the projects assigned. Assign individual responsibilities, identifying appropriate resources needed and developing a schedule to ensure timely completion of project. Be a single point of contact for TNS customers and Sales during the service implementation and the client transition to TNS. Conduct implementation and project kick off meetings with the customer and internal teams. Ensure adherence to process standards. Maintain report and escalate onboarding projects assigned to you as needed to ensure internal and external customer teams are aware of status. Responsible for issue resolution or escalation in a timely manner. Perform various tasks related to the delivery of products and services to clients. Drive 3rd party vendors and internal teams to completion of service delivery deliverables. Define requirements for standard and custom reporting needs. Perform various tasks related to the delivery of products and services to clients. Perform other job-related functions as required in line with management directions Assist Snr PMs for documentation as direct by line management. Strong organizational, verbal and written communication skills Self-motivated and ability to exercise independent judgment Qualifications Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Project, Lucidchart, Remedy, Salesforce, SharePoint Ability to establish and maintain effective working relationships with others and be a team player Ability to provide project leadership, coordination, guidance and drive issue resolution Quick thinking and able to work in a fast paced and dynamic environment Ability to respond to frequent pressure to meet deadlines Ability to respond to frequent demands of multiple customers (internal and external) Able to deliver succinct and fact-based communications, both verbally and in writing Able to successfully interface and establish rapport with clients (internal and external) Able to use formal project management skills in planning, tracking, and reporting on project progress Ability to manage multiple projects at the same time Knowledge of datacenters, IT products like servers/routers/switches/firewalls, etc., telecom carrier processes, ordering tools, and technologies used for circuit provisioning and quoting would be an advantage Must be available to work core UK office hours, Monday through Friday, from 1300hrs to 2200hrs IST with the flexibility to work outside of core hours (including weekends) where required. Optional Desired Qualifications: Project Management Professional Certification or Equivalent Certification Education and Certifications: Bachelor’s degree and experience in direct customer service or account management ITIL Foundations Certification If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data models and reports using various tools and technologies. Analyze large datasets to extract insights and trends, and provide recommendations to stakeholders. Design and implement process improvements to increase efficiency and productivity. Work closely with clients to understand their needs and provide tailored solutions. Stay up-to-date with industry trends and best practices to continuously improve skills and knowledge. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills, with the ability to think critically and creatively. Proficient in using various tools and technologies, including data modeling and reporting software. Strong communication and interpersonal skills, with the ability to work effectively with clients and stakeholders. Ability to work in a fast-paced environment and meet deadlines. Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data models and reports using various tools and technologies. Analyze large datasets to extract insights and trends, and provide recommendations to stakeholders. Design and implement process improvements to increase efficiency and productivity. Work closely with clients to understand their needs and provide tailored solutions. Stay up-to-date with industry trends and best practices to continuously improve skills and knowledge. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills, with the ability to think critically and creatively. Proficient in using various tools and technologies, including data modeling and reporting software. Strong communication and interpersonal skills, with the ability to work effectively with clients and stakeholders. Ability to work in a fast-paced environment and meet deadlines. Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Operation Technician Team: Collaboration Solution Support Scope: Global Support ident Management Lead Job Summary The primary responsibility of the role is to provide third level of support to end users Incident, service catalogue Tasks, Problem cases that have been escalated by lower tiers. The candidate will be part of the Collaboration Solution Support team and responsible for supporting End User Technology Services (i.e., Messaging / Outlook, Zoom, MS Digital whiteboard Mural, Miro, Lucid, Planner, To Do, Project On Web , Microsoft VIVA , Kaltura, Cvent, Slido). Candidate will be working in rotational shifts including night shift Essential Functions of the Job: Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements Identify improvement opportunities within incident resolution Provide specialized investigation and diagnosis of all Incidents and Service Catalogue Requests Liaising between Outage Management and other Technical support team on Infrastructure outages for resolution. Enable standardization of processes and working practices as they relate to End User Incident track. Review Operation Manuals, Production Support Procedures and provide input into projects to ensure Collaboration Solution Support receives the correct level of technical information (knowledge and access) required to support new applications/services. Create and update knowledge articles Improve efficiency of Operations by implementing efficient automated processes. Knowledge and Skills Requirements: Knowledge in all aspects Incident Management processes and High Priority Incidents. Ability to work well in high pressure environment whilst maintaining focus and sense of urgency. Ability to coordinate various levels IT Services personnel across multiple locations and cultural backgrounds Ability to demonstrate analytical/decision making while preparing reports or working independently. Ability to coach & develop in an escalated role Familiarity with Quality Management Processes Ability to multitask time critical tasks while maintaining highest levels of quality Familiarization of current IT infrastructure and application technology. Understanding of ITIL Service Management principles particularly Incident, Problem and Change Management. Strong listening, written and verbal communication skills. Process Alignment/Technical Leadership: Ensure team adherence to established processes. Implement process improvement plans including training, shift left activities and identification of automation. Seek out solutions to technical questions and service support inconsistencies. Provide technical triage and resolution steps for new applications/services from escalation support teams. Provide technical assistance to the End User Technical issues Track team within P1 Incident Management. Helping in identification of appropriate recovery actions and required technical resources. Review Ops Manuals and PSPs and provide input into projects to ensure ISM receives the correct level of technical information (knowledge and access) required to support new apps/services. Drive automation of redundant incident resolution activities. Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Technical involvement/advice within Service Intake and/or within projects for new services which fall under the End User Technical track Technical Skill Excellent Knowledge MS Outlook, Outlook Web Application, Auto discover, Shared mailbox, etc Key skill with Outlook technical support and Exchange support Knowledge in Mural, Miro, Lucid and MS whiteboard Knowledge in Event platforms such as Kaltura , Cvent and Slido Understanding in Planner, To Do, Project On Web and Microsoft VIVA Understanding in Windows Operating System, Active Directory, Network LAN/WAN Coaching & Development: Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Coach and develop more junior members of the Collaboration Solution Support team by: Reviewing others’ work for compliance with team quality standards and provide suggestions for improvement. Providing constructive feedback tailored to each person’s style and environment. Adopting appropriate coaching techniques to meet the various needs of team members. Recommending development activities tailored to each team member’s needs and learning style. Job Requirement: Education Any Bachelor’s degree or related discipline Experience Overall 6-8 years & Minimum 3-4 Years of experience in Incident Management Good technical background with understanding of large complex infrastructure Experience working with IT requirements of a global firm Experience of ITIL Major Incident Management and coordination in a large organization Certification Requirements: Must have MCSA: Windows Server 2016 ITIL Foundation certification Good to Have MCSA: Office 365 Designing and Deploying Microsoft Exchange Server 2016(Exam 70-345) MCSE Productivity Solutions Expert Microsoft 365 Certified: Teamwork Administrator Associate Microsoft Certified Desktop Support Technician (MCDST) Knowledge in analytical tools like Power Bi, Spotfire, Tableau. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter. Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Production Analyst, Unix and Oracle This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role We're offering this role at associate level What you'll do As a Production Analyst, you’ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We’ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards. It’s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You’ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring. Your role will also involve: Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur Regularly attending the feature teams’ refinement and planning sessions Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery The skills you'll need We’re looking for someone with technical knowledge and experience including platform, technology, products and domains. You'll need at least six years of experience in Production Support, specializing in SQL or Oracle and Unix based environments. You'll need experience in ITIL frameworks, with hands-on expertise in Incident, Problem, and Change Management processes. You'll need experience in tools like ServiceNow, Autosys, and Jira to streamline operations and ensure high availability of critical systems. Exposure to Investment Banking will be desired. We’re also looking for: Knowledge and experience of industry standard toolsets and processes Knowledge and experience of using operational principles A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues Good collaboration and stakeholder management skills

About the role As an Experienced Engineering professional; who can work on complex topics in a Active Directory System Engineering involves the design; implementation; administration; and maintenance of Microsoft's Active Directory (AD) infrastructure along with Public Key Infrastructure within an organization. This crucial skill set encompasses a wide range of technical and operational tasks that revolve around creating a robust and efficient directory service to manage users; computers; groups; permissions; group policies, RBAC, LAPS, MFA, Security compliance audit for Microsoft Active Directory Domain Services and resources within a networked environment. You will be responsible for Administration of Windows Active Directory domains 2012/2016/2019 Installation; Configuration and troubleshooting of Windows Active Directory Root Cause analysis and Problem Management. Incident; Problem and Change records as per the ITIL Standards & Service Now process Responsible for design or implementation of complex project(s) Windows Server Administration & User Account Management; and Access rights management. Administration of DNS and DFS Planning; implementation & trouble shooting of group policy Would be responsible to support; maintain and monitor the Active Directory domains Troubleshooting of client issues Building and Manage the Windows Active Directory domain controllers Updated patches and windows hardening. Maintaining check list document of all Active Directory domains Exposure to PowerShell & VB scripting Exposure to Active Directory trusts Exposure to DELL/HP hardware configurations Backend support to implementation team. You will need 7+ years’ experience on Active Directory and PKI Infra with at least one Microsoft Certification on Server side Must have skills: Active Directory; DNS; Group Policy; Certificate Services (PKI); Windows Hardware; Azure; AAD; AWS; DR & BCP; Data center Migrations. ITIL certified Good to have skills: Change management; Incident management & Problem management Troubleshoot failures; determining root causes; and recognizing service improvements Finance & Commercials Open to work in 24/7 support & ready to support On-call during Off business hours & weekends A Good team player. Excellent leadership skills. Good communication Active Directory trusts / IPSec Tunnel Good team player; good communication Work experience in PKI Infrastructure Work with the Seniors to refine and develop the current AD platform and processes Cloud O365 services Work experience in Domain/Enterprise Terminal Server License servers Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations - from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built.

Job Summary: The Service Level Manager (L2) is responsible for managing and maintaining the agreed service levels between IT service providers and business units. This role ensures that all services are delivered according to contractual obligations and internal service agreements, driving continuous improvement in service quality and customer satisfaction. Key Responsibilities: Define, negotiate, and agree on service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts (UCs) with customers and internal teams. Monitor service performance against agreed SLAs and KPIs, ensuring timely reporting and escalation of any issues. Act as the primary point of contact for all service level-related activities and communications. Collaborate with service delivery teams, incident and problem managers to resolve service issues and improve service reliability. Analyze trends and service performance data to identify areas for improvement and recommend corrective actions. Facilitate regular service review meetings with stakeholders and present performance reports. Drive continuous service improvement initiatives and contribute to the IT Service Management (ITSM) framework. Support the development and maintenance of service management policies, procedures, and documentation. Manage customer expectations and ensure that service delivery aligns with business needs. Assist in capacity planning, change management, and risk management as related to service levels. Mandatory Skills: ITIL Service Level Mgmt. Experience: 5-8 Years.

Area(s) of responsibility  Experience in administrating windows server Operating system 2012,2008, 2016 & 2019  Experience in VMware Virtualization Vcenter 6.0, 6.5 and 6.7  Must have hands-on experience on Nutanix deployments  Implement AHV Cluster Nodes  Manage Storage Container Volume Groups  Perform up-gradation of Prism Central AOS & AHV  Manage vSwitch Port Group to ensure VMs are properly tagged vSwitch uplink  Experience handling L3 Wintel preferably in Global Datacenter with vCenter environment.  Experience handling L3 VMWare tasks in vCenter environment including ESXi Host Patching and ESXi upgrades.  Good knowledge of Firmware upgrades on physical servers/Storage boxes.  Must have hands-on experience on compliance and security-related tasks like Audits, Patching, and Vulnerability remediation  Must be well versed with Windows OS Installation, up-gradation, configuration, and troubleshooting  Must have experience working with Storage allocations and configurations for the OS supported  Must have hands-on experience in both Physical and virtualization environments  Must have hands-on experience in Windows clusters configuration (Always on Cluster) and troubleshooting  Good knowledge of ITIL process related to Incidents, changes  Should have good interpersonal skills, must be a team player

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data models and reports using various tools and technologies. Analyze large datasets to extract insights and trends, and provide recommendations to stakeholders. Design and implement process improvements to increase efficiency and productivity. Provide expert-level support for data analysis and reporting, ensuring high-quality results. Stay up-to-date with industry trends and emerging technologies to continuously improve skills and knowledge. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills, with the ability to think critically and creatively. Proficiency in data modeling, reporting, and visualization tools. Strong communication and collaboration skills, with the ability to work effectively with diverse teams. Ability to manage multiple priorities and deadlines in a fast-paced environment. Strong attention to detail, with a focus on delivering high-quality results.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Identify and mitigate risks associated with business operations. Provide exceptional customer service and support to internal stakeholders. Stay current with industry trends and emerging technologies to enhance processes. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment and meet deadlines. Strong communication and interpersonal skills for effective collaboration. Experience with data analysis and interpretation to inform business decisions. Familiarity with industry-specific regulations and standards.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data models and reports using various tools and technologies. Analyze large datasets to extract insights and trends, and provide recommendations to stakeholders. Design and implement process improvements to increase efficiency and productivity. Provide expert-level support for data analysis and reporting, ensuring high-quality results. Stay up-to-date with industry trends and emerging technologies to continuously improve skills and knowledge. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills, with the ability to think critically and creatively. Proficiency in data modeling, reporting, and visualization tools. Strong communication and collaboration skills, with the ability to work effectively with diverse teams. Ability to manage multiple priorities and deadlines in a fast-paced environment. Strong attention to detail, with a focus on delivering high-quality results.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data models and reports using various tools and technologies. Analyze large datasets to extract insights and trends, and provide recommendations to stakeholders. Design and implement process improvements to increase efficiency and productivity. Provide expert-level support for data analysis and reporting, ensuring high-quality results. Stay up-to-date with industry trends and emerging technologies to continuously improve skills and knowledge. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills, with the ability to think critically and creatively. Proficiency in data modeling, reporting, and visualization tools. Strong communication and collaboration skills, with the ability to work effectively with diverse teams. Ability to manage multiple priorities and deadlines in a fast-paced environment. Strong attention to detail, with a focus on delivering high-quality results.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Identify and mitigate risks associated with business operations. Provide exceptional customer service and support to internal stakeholders. Stay current with industry trends and emerging technologies to enhance processes. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment and meet deadlines. Strong communication and interpersonal skills for effective collaboration. Experience with data analysis and interpretation to inform business decisions. Familiarity with industry-specific regulations and standards.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Identify and mitigate risks associated with business operations. Provide exceptional customer service and support to internal stakeholders. Stay current with industry trends and emerging technologies to enhance processes. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment and meet deadlines. Strong communication and interpersonal skills for effective collaboration. Experience with data analysis and interpretation to inform business decisions. Familiarity with industry-specific regulations and standards.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data models and reports using various tools and technologies. Analyze large datasets to extract insights and trends, and provide recommendations to stakeholders. Design and implement process improvements to increase efficiency and productivity. Provide expert-level support for data analysis and reporting, ensuring high-quality results. Stay up-to-date with industry trends and emerging technologies to continuously improve skills and knowledge. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills, with the ability to think critically and creatively. Proficiency in data modeling, reporting, and visualization tools. Strong communication and collaboration skills, with the ability to work effectively with diverse teams. Ability to manage multiple priorities and deadlines in a fast-paced environment. Strong attention to detail, with a focus on delivering high-quality results.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Identify and mitigate risks associated with business operations. Provide exceptional customer service and support to internal stakeholders. Stay current with industry trends and emerging technologies to enhance processes. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment and meet deadlines. Strong communication and interpersonal skills for effective collaboration. Experience with data analysis and interpretation to inform business decisions. Familiarity with industry-specific regulations and standards.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Identify and mitigate risks associated with business operations. Provide exceptional customer service and support to internal stakeholders. Stay current with industry trends and emerging technologies to enhance processes. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment and meet deadlines. Strong communication and interpersonal skills for effective collaboration. Experience with data analysis and interpretation to inform business decisions. Familiarity with industry-specific regulations and standards.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Identify and mitigate risks associated with business operations. Provide exceptional customer service and support to internal stakeholders. Stay current with industry trends and emerging technologies to enhance processes. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment and meet deadlines. Strong communication and interpersonal skills for effective collaboration. Experience with data analysis and interpretation to inform business decisions. Familiarity with industry-specific regulations and standards.