Greetings from iOPEX Technologies.. We are hiring for Campaign Managers - Role - Analyst/ Sr. Analyst - Campaign Manager The Specialist to manage the digital advertising campaign lifecycle including client strategy, execution, optimization and reporting to ensure performance goals are met while building revenue and customer retention. Working with various partners and platforms, the Digital Optimization Specialist will ensure campaigns launch on time with the right message, target audience and appropriate metrics in place to meet client goals. The ideal candidate is a creative thinker, results and detail oriented with a love of data and a passion for Online Advertising. Competencies For the Job Produces campaign performance reports, providing key insights and optimization recommendations that improve KPI with data and suggestions for upsell and cross sell opportunities. Metric analysis like ROAS, CPA, CTR, CPM, Conversion and Lead generation Report pulling capability and analytics from various platform. Measures and analyzes cross-channel customer experiences, display, mobile and video sources. Conducts historical analysis to support client initiatives and identification of further opportunities in the incremental budgets for advertisers.

We are hiring for International Voice Process/Technical Support Engineer We need candidate with the below mentioned requirement :- 1) Excellent communication skills(English) 2)Open for rotational night shifts 3)1 + years of experience 4)Any UG qualification/HSC/Diploma 5) Immediate joiner (within 15days) Interested candidates please WhatsApp your resume to - 7305999402 Email - Shriram.natarajan@iopex.com

Looking for an experienced Splunk Architect who is into end-to-end troubleshooting with migration, installation, and upgradation experience. This individual wil... Grow @ iOPEX - Job Posted On May 08 2025 Role: Technical Consultant Location: Bangalore Education: Bachelor Degree Experience: 6 to 13 years Shift: Rotational including Night Shift Job Brief Responsibilities: Provide outstanding service and technical support to our customers and maintain positive customer relationships. Take ownership of resolving customer problems while ensuring an outstanding customer experience. Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our security line of products, such as Enterprise Security. Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments. Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow while following Knowledge-Centered Service principles and methodology. Reproduce customer issues, le bug reports, raise issues to Engineering team, and be the bridge between customers and product developers. Drive continuous improvement of tools, processes, and product supportability. Perform other job-related duties as assigned and participate in special projects. Requirements: 7+ years of experience as a Splunk developer. Should have experience in installing Splunk core products. Prior experience with Splunk and Enterprise Security is mandatory. Experience with UNIX (Linux, NIX), LDAP, Windows, or Mac OS ( 4+ years). Certification in Splunk is mandatory. Experience in technical support, system administration, or similar technical role, with a strong preference for experience in an IT security role, such as security analyst, SIEM administrator, or other relevant position (5+ years). Understanding of networking concepts, including network security, log analysis, authentication protocols, and network troubleshooting. Knowledge of Python, Perl and shell scripting, XML, HTML, or other scripting languages. Exposure to AWS (including Amazon EC2 and S3) or Google Cloud Platform. Experience providing SaaS support, Understanding of regular expressions (Regex). Logical approach to problem solving with strong troubleshooting skills. Outstanding interpersonal skills, and excellent communication - both verbal and written. Excellent time management skills with the ability to adapt to changing priorities of customer issues. Demonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledge. Passionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updates. Experience in Business Analytics is a plus. How did you know about the Job Opening * List of degrees allowed for the above Job opening Accepted file types : pdf,doc,docx Relevant Experience in Years Not applicable for the Freshers I hereby certify that the above information is true and correct and if found otherwise, will lead to my disqualification for the role. Please click "Yes" if you would like to attend the test now or click the test link which you received in your email if you would like to attend the test later

Role & responsibilities 1. Define and execute the strategic direction for Ad Operations, ensuring alignment with overall business goals and driving innovation. 2. Lead, manage, and mentor a team of 500+ professionals across multiple departments (Program Management, Account Management, Creative, Data Analytics), fostering a high-performance culture. 3. Provide strong leadership and people management, empowering managers and team members to achieve their full potential through training, upskilling, and career development initiatives. 4. Drive the adoption of new technologies, tools, and platforms, including automation and AI, to enhance efficiency and campaign performance. 5. Spearhead the integration of Generative AI and other advanced technologies to optimize campaigns, content creation, targeting, and personalization. 6. Focus on delivering added value to clients by identifying upsell and cross-sell opportunities, driving long-term growth for existing accounts. 7. Lead client relationship management, acting as the primary point of contact for key accounts, ensuring superior service delivery and managing expectations. 8. Foster strong, collaborative relationships with clients, ensuring their needs are met and identifying opportunities to expand business through additional offerings. 9. Oversee smooth onboarding and transition of new accounts, ensuring effective handover from Sales and efficient integration into operations. 10. Support the growth of existing accounts, ensuring a seamless experience and identifying opportunities for additional value through cross-functional collaboration. 11. Develop and implement strategies for operational efficiency, driving continuous process improvement and leveraging automation for scalable solutions. 12. Collaborate with senior leadership teams across Sales, Marketing, Technology, and Product to align strategies and support business objectives. 13. Establish and monitor performance metrics to ensure all ad operations are delivering high-quality results, meeting timelines, and achieving KPIs. Preferred candidate profile We are looking for a dynamic and results-driven Head of Services/ Delivery Head to join our Digital Marketing and Media Services team. This role will require exceptional leadership and management skills to drive customer success, optimize campaigns, and ensure the highest levels of brand protection and ad integrity. The ideal candidate will be responsible for overseeing a large-scale operation of 500+ team members.

Job Summary : We are seeking a skilled and detail-oriented ServiceNow Backend Developer to join our fast-growing ServiceNow Team. The ideal candidate will be responsible for designing, developing, and maintaining backend functionalities for custom ServiceNow Service Portal solutions. Youll work closely with front-end developers, architects, and stakeholders to implement scalable and efficient backend logic using best practices within the ServiceNow platform. Role & responsibilities : Design and implement backend components of the ServiceNow Service Portal using JavaScript, Glide API, and other server-side technologies. Create and manage server-side scripts including Script Includes, Business Rules, Workflow scripts, and UI Actions. Develop custom APIs and integrations to support data retrieval and manipulation within the ServiceNow Ecosystem. Optimize portal performance and ensure adherence to platform governance, best practices, and security guidelines. Collaborate with UI/UX designers and front-end developers to deliver seamless portal experiences. Participate in agile development practices including Sprint Planning, code reviews, and retrospectives. Troubleshoot and resolve issues related to backend logic, performance, and data integrity. Maintain clear and accurate technical documentation. Preferred candidate profile : 6+ years of experience in ServiceNow development with a strong focus on backend functionality. Proficiency in JavaScript and Glide API (Glide Record, Glide System, etc.) Solid understanding of ServiceNow architecture and data model. Experience working with REST APIs, integrations, and MID Servers. Familiarity with Agile Methodologies and tools (JIRA, ServiceNow Agile, etc.). Strong problem solving and communication skills. Preferred Qualifications : ServiceNow Certified Application Developer (CAD) or ServiceNow Certified System Administrator (CSA). Experience with Scoped Applications or Flow Designer. Knowledge of front-end frameworks (AngularJS, Bootstrap) used in the Service Portal is a plus. Experience working in a large enterprise environment.

Designation - Technical Support Engineer Prefered Candidate profile - International Voice Process into Customer Support (Not into AR Calling) { Note : No need to come on Saturdays & Sundays } Desired Candidate Profile: We are looking for candidates experienced in providing Voice support for international customers in a technical process. This individual will provide customers from international regions with the highest level of support. including technical troubleshooting, account maintenance, provide customer education and triage issues to Level-2 and Customer Care team. The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues. Perks & Benefits: - Cab facility - PF & ESI / Health Insurance - IJP & career progression plans Experience Min. 1 year of experience in any international voice process Shift - US Shift (Night rotational) Location - Chennai (Ambit IT Park) Process - Technical Support - Voice Process. Please Don't Call, Share your Updated Cv.

Greetings from iOPEX Technologies.. We are hiring for enthusiastic and Ambitious MBA Freshers to join our team. If you are looking to kickstart your career in a dynamic and fast packed environment, walk in with your updated resume and explore exciting opportunities with us Details : Role : Trainee Shifts : Night shift Grade : D1 Location : Chennai (Ambit IT Park) Salary to be offered : 350000 INR Service Agreement : Yes (18 Months) Eligibility: MBA(Any Specialization) - 2023/2024/2025 Pass outs Good Communication and Interpersonal skills Basic understanding of business functions Eager to learn and grow in corporate environment Note : Please bring your updated resume.

Location : Chennai Experience : 6 Months - 2 Years Shift :Rotational Interested Candidates Can Share your Updated CV - 7826904740 (Dinesh J) 6Months - 2 Years of experience in Any International Customer support With Excellent Communication Desired Candidate Profile 1-2 years of experience in an International Voice Process environment (BPO/Call Centre). Strong communication skills in English language (written & spoken). Ability to work on rotational shifts including night shifts. Roles and Responsibilities Provide technical support to international customers through phone calls. Collaborate with internal teams to identify solutions for complex problems. Meet performance targets for quality, productivity, and sales metrics. Required Skills windows troubleshooting mac os , Basic Networking & CCNA knowledge Perks & Benefits: Cab facility (upto 25Kms PF & ESI / Health Insurance IJP & career progression plan

Role & responsibilities Research and write clear, compelling, and SEO-optimized content, including blog posts, articles, social media posts, and product descriptions. Collaborate with the content team to brainstorm ideas and develop content strategies that resonate with target audiences. Edit and proofread content to ensure accuracy, clarity, and adherence to brand guidelines. Conduct keyword research and apply SEO best practices to enhance content visibility and drive organic traffic. Assist in managing content calendars and ensure timely delivery of projects. Update and refresh existing content to align with current trends and SEO standards. Work with designers and marketing teams to align content with visuals and campaigns. Monitor content performance using tools like Google Analytics and suggest improvements based on data insights.

Preferred candidate profile We are looking for freshers or less than 1year candidates, who is enthusiastic to learn and work on AI/ML, Software Development, Data Engineering, Business Analysis, UI/UX Design, etc.] Role & responsibilities Assist the team in day-to-day project tasks and deliverables Participate in team meetings, brainstorming sessions, and client discussions Conduct research and analysis to support ongoing projects Learn and work with modern tools, frameworks, and platforms Document processes, findings, and reports as needed Interested Candidates can share your profile to the below mentioned Email: harshini.s@iopex.com

Job Brief : Manage the onboarding of new retail media clients, delivering training, support, and developing onboarding materials. Roles & Responsibilities Collaborate with sales and account management to gather client requirements and campaign objectives. Traffic and manage digital ad campaigns across retail media channels, utilizing ad serving and retail media platforms to implement, monitor, and optimize campaigns. Ensure campaigns are launched on time, within budget, and aligned with client KPIs. Monitor and optimize campaign performance, troubleshoot delivery issues, and identify expansion opportunities. Serve as the primary point of contact for assigned retail media clients, building strong relationships and fostering trust. Other Skills : Understand customer needs, offer customized solutions, and train them on relevant product features.Provide excellent customer service and effective communication, translating technical information into clear language.Act as a techno-functional consultant, offering recommendations on accounts receivable processes.Collaborate with internal teams to ensure seamless campaign execution, achieve client goals, troubleshoot technical issues, and share knowledge.Define and track success metrics (KPIs) in collaboration with customers and ensure goals are met.Handle escalations by identifying issues, assessing business impact, and offering satisfactory resolutions.Generate performance reports with clear insights and analyze campaign data to provide actionable recommendations to clients.Stay informed about industry best practices, emerging ad technologies, and the evolving retail media landscape.

We are seeking a highly experienced Senior Software Engineer with 6+ years of expertise to join our team. The ideal candidate will possess in-depth knowledge of Angular, Node JS, ServiceNow Development would be an added advantage. Key Responsibilities: Frontend Development: Design and implement high-performance, responsive, and dynamic web applications using Angular (Angular Latest Version). Backend Development: Build and maintain scalable backend services using Node.js, ensuring smooth integration with frontend technologies. API Integration: Develop and maintain RESTful APIs and integrate with third-party services to meet business requirements. Performance Optimization: Identify bottlenecks and optimize application performance for both frontend and backend. Code Quality Best Practices: Follow best practices for clean, maintainable code and ensure adherence to coding standards and security guidelines. Testing Debugging: Develop and execute unit, integration, and end-to-end tests. Troubleshoot, debug, and optimize applications for production environments. Collaboration: Work closely with product managers, designers, and other developers in an Agile development environment to deliver high-quality products on time. Documentation: Provide technical documentation, user guides, and system specifications. ServiceNow Experience (Optional): Experience with ServiceNow development is highly advantageous. You may be involved in integrating or building custom applications on the ServiceNow platform. Required Qualifications Skills: 6+ years of hands-on experience in Angular development, including the latest features and best practices. Strong experience with Node.js and building RESTful APIs. Expertise in HTML5, CSS3, JavaScript (ES6+), TypeScript, and other web development technologies. Strong understanding of frontend and backend development life cycle. Proficiency with version control systems like Git. Experience in integrating with databases (SQL, NoSQL) and caching mechanisms. Knowledge of security best practices, performance tuning, and application scaling. Ability to collaborate effectively in a fast-paced, Agile environment. Strong problem-solving skills and attention to detail. Excellent communication skills, both written and verbal. ServiceNow development experience (custom application development, business rules, workflows, etc.). Knowledge of cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes). Experience with testing frameworks such as Jasmine, Mocha, or Jest. Familiarity with UI/UX best practices and responsive design principles. Experience in integration with Mobile, Now Mobile app development for both iOS and native applications.

We are seeking a highly skilled and experienced ServiceNow Mobile Tech Lead with strong expertise in iOS Native Mobile development, along with working experience in Android. The ideal candidate will lead the mobile development stream for ServiceNow projects, driving end-to-end mobile solutions, providing technical leadership, and ensuring alignment with business goals and user needs. Key Responsibilities Lead the design, development, and implementation of ServiceNow Moblie Applications, leveraging Mobile studios, ServiceNow App Engine, and native SDKs. Architect and build native mobile components and extensions for iOS and Android. Collaborate with stakeholders to gather business requirements and translate them into technical solutions. Collaborate with ServiceNow platform teams, UI/UX designers, and business stakeholders to deliver mobile-first experiences. Guide and mentor a team of mobile developers, ensuring code quality, best practices, and performance optimization. Integration ServiceNow Mobile Apps with external APIs, enterprise services, and authentication mechanisms (OAuth, SAML etc.). Participate in code reviews, architectural discussion, and sprint planning. Ensure best practices in code quality, performance, scalability, and security. Troubleshoot and resolve mobile app issues and bugs in a timely manner. Stay current with new technologies and innovations in both ServiceNow and mobile development. Required Skills and Qualifications 7+ years of native iOS development experience (Swift/Objective-C). 5+ years of experience with ServiceNow platform, particularly with Now Mobile, Mobile Studio, and related modules. Working knowledge of Android development using Java/Kotlin and Android SDK. Strong understanding of REST APIs, JSON, and mobile UI frameworks. Proficient in using Xcode, Git, and other iOS development tools. Experience with mobile development processes (App Store, MDM, etc.). Strong analytical, problem-solving, and debugging skills. Excellent communication and team collaboration abilities. Knowledge of Agile/Scrum methodologies. Experience in Jasmine Scripts. Good to have Agentic AI. Certification in ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Mobile App Developer is mandatory. Preferred Qualifications Experience integrating ServiceNow with MDM Solutions (e.g., Intune, AirWatch). Experience with Android development. Experience with ServiceNow Scoped Applications. Experience working in enterprise environments with large-scale deployments.

We are looking for a detail-oriented and experienced ServiceNow Automation QA Engineer to join our fast-growing ServiceNow COE. In this role, you will be responsible for ensuring the quality, reliability, and performance of ServiceNow applications through automated testing. Youll work closely with developers, product managers, and business analysts to define test strategies, develop automated test scripts, and support continuous integration and delivery. Key Responsibilities Design, develop and maintain automated test scripts for ServiceNow applications and modules. Perform functional, regression, and integration testing using automation tools (e.g., ATF, Selenium, or other relevant frameworks). Collaborate with development and QA teams to understand requirements and translate them into test cases. Execute and monitor automated test suites and report test results with clarity and accuracy. Create and Manage test data and test environments. Contribute to CI/CD pipelines by integrating automated tests. Troubleshoot issues and work with developers to resolve defects. Ensure compliance with QA Standards and best practices within ServiceNow Platform. Required Skills and Qualifications 3+ years of QA experience with at least 1-2 years in automation testing for ServiceNow. Hands-on experience with ServiceNow Automated Test Framework (ATF). Strong understanding of ServiceNow modules such as ITSM, HRSD, CSM, or CMDB. Experience with automation tools like Selenium, TestNG, Junit, or similar. Familiarity with Scripting languages (Javascript, Python, etc.). Experience working in Agile/Scrum development environments. Knowledge of API testing tools like Postman or SoapUI is a plus. Excellent problem-solving skills and attention to detail. ServiceNow Certified System Administrator (CSA) or other relevant certifications is mandatory. Preferred Qualifications Experience integrating ATF into CI/CD pipelines (Jenkins, GitLab, etc.). Understanding of test management tools like JIRA, Zephyr, or Xray.

iOPEX Technologies is seeking to hire a highly specialized Technical Business Analyst to support our major telecom client's ServiceNow Value Cluster . This role will focus on analyzing and translating business/operations requirements from large and mid-market customer contracts into ServiceNow specifications, with the ultimate objective of migrating customer support agents from legacy technical applications to ServiceNow. Key Client Context Position supports the client's Value Cluster area for ServiceNow. Role bridges operations/business teams and ServiceNow implementation/development team. Focus is on large and mid-market customer contracts (non-SMB). Critical objective: Accelerate requirements-to-implementation cycle from months to 1-2 weeks by standardising requirements/template. Ultimate goal : Successfully migrate customer support agents from legacy applications to ServiceNow. Key Responsibilities Understand and interpret the "voice of operations" and business teams handling large customer contracts. Analyze current tools ecosystem (primarily NGST but also other auxiliary systems) used by operations teams. Translate as-is operational processes and requirements into ServiceNow specifications. Create standardized templates for requirement gathering and analysis to streamline the ServiceNow implementation process. Develop feasibility assessments and provide specific recommendations for ServiceNow implementation. Act as technical liaison between operations teams and the ServiceNow implementation team. ServiceNow implementation team will create low-level design documents. Build and maintain standardized processes for converting business requirements to ServiceNow specifications. Identify optimization opportunities during the translation process. Support the migration of customer support agents from legacy systems to ServiceNow. Required Skills Experience 3+ years as a Technical Business Analyst with focus on systems implementation. Strong technical understanding of ServiceNow platform architecture and capabilities. Experience working with large enterprise telecommunications operations. Proven ability to translate complex business processes into technical specifications. Experience with large-scale customer contract management systems. Strong understanding of ITIL framework and its implementation within ServiceNow. Experience creating standardized templates for requirement analysis. Demonstrated success in reducing implementation cycles through process optimization. Experience working with legacy platform migrations to modern cloud platforms. Background in agent support systems and transition planning. Technical Requirements Deep understanding of ServiceNow platform capabilities and technical components. Experience with ServiceNow modules including Customer Service Management , ITSM, and Contract Management. Knowledge of telecommunications industry systems and workflows. Experience in requirements traceability and verification methodologies. Understanding of agent support tools and customer management systems. Additional Qualifications ServiceNow technical certifications highly desired. ITIL v4 certification preferred. Experience with large and mid-market customer management in telecommunications. Demonstrable experience in reducing implementation timeframes through standardized analysis approaches. Background in agent training and transition management.

This is a pivotal role within a collaborative and forward-thinking team where your technical expertise will directly influence enterprise-wide service delivery. Youll work closely with project managers, analysts, and business stakeholders to build scalable, efficient, and secure ServiceNow solutions that align with business priorities. Ideal candidate for this role will be an experienced ServiceNow Developer with a strong understanding of platform capabilities and a passion for innovation. This individual brings a combination of technical proficiency, stakeholder engagement skills, and a continuous improvement mindset. Key Skills Experience: Overall 7 + yrs of experience as a Software Developer. Minimum 3-5 years of direct experience as a ServiceNow Application Developer. Experience developing, configuring, and customizing the ServiceNow platform to meet business requirements. Working knowledge of the process for developing and supporting custom applications. Hands-on experience with ServiceNow App Engine, Studio, Scripting, Workflows, UI Builder, Workspaces, and Integration Hub. Strong experience with JavaScript. Ability to write clean, efficient, and maintainable code. Must posses an active ServiceNow certification. Flexible and adaptable, with the ability to learn new concepts quickly. Proven ability to work effectively in a team environment with aggressive deadlines and multiple priorities, as well as independently with minimal supervision. Excellent written and verbal communication skills.

Qualification - Bachelor's Degree Shift - US Skills Required: Minimum 1 years of relevant experience in programmatic ad operations, Display Ads, A good understanding of the open RTB ecosystem and working knowledge of different channels, ad formats, SSPs, DSPs, inventory types. Hands on experience with Google Ad Manager, DV360 and DCM is a plus. Working experience with Mobile Ads and Video Ads Direct experience managing publics. Roles Responsibilities: Setting up programmatic campaigns and revenue optimization constantly. Monitor all ad networks and provide periodic data pointers in order to optimize available inventory including Mobile add and Web Liaison with external and internal stakeholders while integrating new networks and troubleshoot as and when needed. Extract and analyse from online tools and present it to the management in simple formats Reconcile all campaign related reports. Periodic update to the CM and AMs on performance of various platforms in terms of traffic and revenues, including forecasting basis data available. Track performance of campaigns on site by sections and ad properties. Validate and reconcile external i.e., third party reports from time to time

1. Listen to call recordings/ Live barge and Conduct assessments to identify areas of improvement in speech patterns, pronunciation, and accent. 2. Developing customized training programs to help individuals improve their language and communication skills. 3. Delivering individual or group training sessions, providing feedback and guidance to help participants enhance their speaking abilities. 4. Utilizing various teaching methods, including audiovisual aids, role-playing exercises, and drills to help participants practice and improve their speaking skills. 5. Monitoring progress and adjusting training approaches as needed to ensure continuous improvement. 6. Providing guidance on cultural nuances and communication styles specific to the target language or accent. 7. Keeping up-to-date with trends and developments in language training techniques and methodologies. 8. Collaborating with other language trainers or professionals to exchange best practices and resources. 9. Maintaining detailed records of training sessions, participant progress feedback and generating reports for evaluation purposes. 10. Communicating effectively with participants and stakeholders to ensure clarity and alignment in training objectives. 11. Expertise in MS Office (Especially Excel power point). Overall, a voice and accent trainer plays a crucial role in helping individuals enhance their communication skills and achieve greater fluency and proficiency in their desired language or accent.

iOPEX Technologies Pvt Ltd is looking for Customer Support / Technical Support Engineer - Chat to join our dynamic team and embark on a rewarding career journey Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. Diagnosing and troubleshooting hardware, networking, and software issues. Proposing simple and effective solutions. Providing basic software training. Maintaining good client relations. Completing job reports. - Should have at least 1 year of work experience in International Tech Support ( Non voice Chat process). - Should possess excellent email writing chat skills. - Should have strong technical/customer support experience.

iOPEX Technologies Pvt Ltd is looking for Customer Support / Technical Support Engineer - Voice to join our dynamic team and embark on a rewarding career journey Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. Diagnosing and troubleshooting hardware, networking, and software issues. Proposing simple and effective solutions. Providing basic software training. Maintaining good client relations. Completing job reports. - Should have at least 1 year of work experience in International Tech Support / Sales ( voice process). - Contact Center experiences is preferred. - Should possess excellent communication skills. - Should h