6769 Itil Jobs - Page 2

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Global IS Dep Manager for Service DM IT In this role, you will have the opportunity to lead the identification, planning, and coordination of a set of related programs and/or projects in a portfolio. Each day, you will be managing the interdependencies in support of specific business strategies and objectives. You will also showcase your expertise by providing framework for implementing business initiatives or medium-scale change, and communicating the outcomes and associated benefits. The work model for the role is #LI #Onsite This role is contributing to the IS Services in India or Globally. You will be mainly accountable for: Manages the overall portfolio of Service and Performance Department Engages with IS Observability Lead on various projects and define the scope of work, cost/budget, resources required, time schedule, and detailed work allocation for the projects, in coordination with key stakeholders from Business Areas and Core IS Teams Manages Demand and Consultancy portfolio at service and performance level. Ensures Service and Performance meets the Core IS Portfolio alignments and strategic projects/programs are aligned Defines the scope of work, cost/budget, resources required, time schedule, and detailed work allocation for the projects within the service & performance department, in coordination with key stakeholders. Builds a continuous improvement environment by proactively collaborating with key business stakeholders to support an ongoing program of change to improve consumer-oriented services, processes, and products, as prioritized based on business needs within the portfolio. Ensures alignment of portfolio(s) to business strategy, through strategic and/or periodic planning and reviews, establishing effective governance for the portfolio(s). Accountable for risk reporting on program level and balances between quality and cost objectives. Responsible for the delivery/output product of the portfolio consisting of one or more projects (programs), on time, in scope, and within agreed quality and cost/budget. Responsible for the oversight and continuous monitoring of deliverables throughout the lifecycle of the program(s) and the portfolio. Coordinates between various programs to ensure that the progress is as expected, and that the organization is meeting its overarching strategic initiatives and business value realization through successful program delivery and implementation. Qualifications for the role Bachelor’s or Master’ degree preferred in Sciences, Technology, Engineering, mathematics (STEM) education Total experience of 10-12years. Certification required- ITIL 4 Foundation Expertise: IT Project Management Experience in Hosting, Cloud, Network and Monitoring Area More about us Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #RunWhatRunsTheWorld Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process. We never ask for money from job applicants. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Job Summary: Data Center Facilities Operation is responsible for performing day-to-day monitoring and management of all Branch Offices data room facilities operations in the region. Oversees technical support of a complex nature for the firm's facilities environments, hardware and capacity requirements. This professional applies knowledge of data centre facilities management, people management, remote working with excellent hardware and infrastructure technologies. This position requires in-depth knowledge of the firm's infrastructure to resolve complex incidents and problems and to provide a stable and reliable infrastructure. Essential Functions of the Job: Oversees the scheduling and execution of changes to the infrastructure. Provides support for infrastructure services IT hardware, Facilities environmental, and facilities infrastructure management. Assures that restoration of service for all incidents is completed within specified SLAs Coordinates and participates in office moves, office restructure and new office builds. Assures that space & capacity is available within all branch office data centres. Facilitates for preventive maintenance and planning for the branch office data centre facilities Assures that facility hardware inventory updates are properly executed to the highest possible levels and work towards improvement. Analytical/Decision Making Responsibilities: Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid changes. Ability to work and team with a multitude of different people to balance demands. Works based on priorities, proactively reaches out for information/data. Adheres to timelines and schedules. Knowledge and Skills Requirements: Large scale understanding of Data Centre Facilities Infrastructure and their operations spread across multiple countries. Experience in maintaining mission critical production systems running in a data centre environment with high availability. Good knowledge of DC infrastructure (UPS, PDU, ATS, CRAC, Racks, Panels etc), server, storage and networking hardware such as Dell, HP, Cisco, IBM, APC etc. Functional knowledge of connectivity, redundancy, resiliency and operating systems of devices & appliances and data centre environmental controls. Good Knowledge of Racks, patch panels and other environmental aspects of facilities. Good knowledge of physical security, information security, compliances, standards, assessments and audits Knowledge of tool sets (Service Now, SMS, OVO, Dell ITA, Intelliwatch, MOM, Whats up Gold, DCIM) Ability to document processes and procedures Knowledge of Servers, SAN and Storage environmental needs Strong working knowledge in ITIL Incident Management and Change Management. Strong working knowledge with MS Office tools especially MS Excel. Capable of keeping records, generating reports and analysing data as necessary time to time. Ability to work and team effectively with clients Excellent interpersonal, communication and organizational skills, written communication skills, Coordination capabilities across global teams Supervision Responsibilities: Manage and champion a functional cross-border team with a single, mature culture. This should provide consistency of operations, responsibilities and cross- border reporting. Who You Are Job Requirements: Education: A degree in Computer Science/Management or a related discipline, or equivalent work experience Experience: Six or more years of experience in various aspects of technology infrastructure management and operations, with more than three years of hands-on experience in running large scale data centres. Certification Requirements: One of the CDCP, CDCS, CDCE (CDCE preferable) Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Why join Stryker? Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific. Job description We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific. Vocera now a part of Stryker seeks a dedicated Command Center Engineer, Cloud Ops, to monitor Vocera solutions in hospitals. We seek a dedicated and proactive 24x7 Command Center Operations Specialist to join our dynamic team. This role is vital for overseeing the operational health and performance of our SaaS/On-prem offerings, ensuring exceptional service delivery. The ideal candidate will have extensive experience with cloud operations, this role is critical in monitoring, managing, and responding to operational alerts/incidents and ensuring the continuity of services across our organization. You will report to the Manager, of Command Center Operations. We are primarily looking for talent who can work from our offices in Bengaluru, India Key Responsibilities: Monitor and manage system alerts, incidents, and performance metrics 24/7, ensuring timely resolution and escalation as necessary. Serve as the first point of contact for operational issues/alerts, ensuring effective communication with internal and external stakeholders. Lead customer communication, assuring timely status updates and case resolution Lead to collaboration efforts between the company and third parties to troubleshoot and resolve escalated customer issues Report product defects and enhancement requests Review and collaborate on product documentation for accuracy before new releases Design and maintain troubleshooting runbooks Author and review knowledge base articles for internal and external use Provide formal and informal training to co-workers, customers, and partners Develop tools, scripts, and programs to improve the quality of our customer support Coordinate incident response efforts, conducting root cause analysis and documenting findings to improve future response strategies. Collaborate with IT teams to ensure systems operate optimally and identify potential issues before they escalate. Maintain detailed logs of incidents and responses, providing regular reports and updates to management. Who We Want Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize,e and automate. Self-directed imitators. People who take ownership of their work need no prompting to drive productivity, change, and outcomes. Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues. What You Will Need Bachelor’s degree in computer science or related field of study or 6+ years 4+ years of experience in a command center, or similar environment preferably in Healthcare IT IT Infrastructure & Cloud : Expertise in cloud platforms (AWS, Azure, VMware), system administration (Windows, RHEL), and network management. Incident Management : Experienced in ITIL and command center operations, particularly in Healthcare IT environments. Automation & Scripting : Proficient in Python and Bash for automating tasks. Essential Monitoring Tools: Proficient in using Zabbix, Datadog , and CloudWatch for infrastructure monitoring. Ticketing Systems : Strong experience with ServiceNow and Salesforce for incident and request management. Problem Solving & Communication : Excellent under pressure with strong communication and team collaboration skills. Flexible Work : Available to work shifts, including nights, weekends, and holidays. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model – a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do. Our customers’ need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners – Oracle, Microsoft, AWS, Red Hat, and Snowflake – help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face. Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business. Go beyond simply ‘keeping the lights on’ and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience. Job Description Onsite role, India Delivery Centre Full time position, 3-5 days per week in office (not shift) Department: ASPIRE Managed Services Practice: Services Reliability Group Vetting Requirements: N/A Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Service Assurance Lead to ensure the consistent delivery, performance, and governance of IT services across the ASPIRE Global Service Centre. This role is pivotal in maintaining service quality, managing risk, ensuring compliance, and driving continuous improvement. It encompasses oversight of service delivery, service management process adherence, technical configuration integrity, audit readiness and alignment with regulatory and internal standards. Key Responsibilities: Major Incident, Problem, and Change Management Definition, education and awareness of core service management processes associated with Major Incident, Problem and Change Management Oversee major incident management processes, ensuring timely resolution and communication Lead root cause analysis and problem management activities to prevent recurrence Ensure change and release processes are followed with minimal service disruption Validate that change management processes are followed and risks are mitigated Configuration Management Assurance Definition, education and awareness of Configuration Management tooling capability and associated policies and supporting procedures Define and support the implementation of the Common Services Data model (CSDM) in ServiceNow Ensure the accuracy and integrity of the Configuration Management Database (CMDB) Validate that configuration items (CIs) are accurately recorded, maintained, and audited Configuration audits and CMDB health checks Audit, Compliance & Risk Management Accountable for the ASPIRE Managed Services Risk register Management of the Risk register and mitigation plans related to ASPIRE services Ensure IT services comply with internal policies, regulatory requirements, and industry standards (e.g., ISO 27001, GDPR) Support internal and external audits by providing evidence and documentation Identify and assess service-related risks, ensuring mitigation plans are in place Maintain audit trails for service management processes and configuration changes Track and report on compliance metrics, audit findings, and risk mitigation progress Continuous Improvement Drive service improvement initiatives based on performance data and feedback Collaborate with technical teams to implement best practices and process enhancements Qualifications Skills, Education & Qualifications: 5+ years working in a service assurance role Proven experience in IT service management, service assurance, or IT operations Experience managing service performance in complex, multi-vendor environments Excellent analytical, communication, and stakeholder management skills Familiarity with audit processes, compliance frameworks, and risk management Understanding of regulatory standards (e.g., ISO 27001, SOX, GDPR) Risk and compliance awareness Experience with ITSM tools (e.g. ServiceNow) Strong knowledge of ITIL framework Background in infrastructure, cloud services, or application support Familiarity with Agile and DevOps environments Analytical thinking and problem-solving Ability to manage multiple priorities under pressure Proactive and results-driven mindset Strong interpersonal and communication skills Process-oriented with a continuous improvement mindset Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

Location Bangalore, Karnataka, 560100 Category Engineering / Information Technology Job Type Full time Job Id 1186307 No L2 Engineer - Linux, VMware, Compute This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. What you’ll do: Responsibilities: The engineer is required to have strong Admin, Operate and Manage skills in Linux, VMware vSphere and HPE Compute Infrastructures to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly. Provide support and strategic guidance. Lead P1 issues and calls. Supports transition and transformation initiatives, migrations, upgrades, and automation. Acts as a technical liaison between internal teams, customers, and third-party vendors. Contribute to knowledge sharing and process improvement Key Responsibilities: Resolve customer’s issues via telephone, email, or remote sessions. Identify and escalate issues in a timely manner to vendor according to process guidelines. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. Maintain quality on case documentation, SLA timeframes and operational metrics. Performs within the Productivity Measure of the team (scorecard). Handle Problem Management, Post Incident Reviews and RCA. What you need to bring: Eligibility & Qualification: Bachelor’s degree in Engineering (or Equivalent). Minimum 5 years of relevant experience in Enterprise Managed Service environment. Expertise in RedHat Linux. Good working knowledge in VMware vSphere and SRM. Good working knowledge in HPE Synergy and Proliant servers. Good working knowledge in HPE Service Guard. Certification on the latest tracks of RHCE, RHCSA, is an added advantage. Certification on the latest tracks like VMware VCP is an added advantage. ITIL foundation certification on the latest track is preferred. Flexible working in 24/7 support environment. Admin, Operate and Manage RHEL/SUSE, kernel tuning, system hardening, and troubleshooting. Admin, Operate and Manage VMware vSphere. Experience with Red Hat Satellite, SUSE Manager, and patch lifecycle management. Strong scripting and automation skills using Bash, Python, and Ansible Experience in ESXi and vCenter upgrades. Experience in vCenter management. Good understanding of vSphere Networking and Storage. Experience in log analysis and RCA. Good understanding of HPE Synergy, C7000, Proliant, Virtual Connect. Good understanding of DHCP, DNS and Active Directory. Basic knowledge of Physical Network and Storage technologies. Basic understanding of REST APIs, PowerShell, and database systems (PostgreSQL, MySQL). Non-Technical Skills: Excellent written and verbal communication skills. Commitment to deliver high quality product and solution support. Must achieve excellent customer satisfaction. Take ownership and work with high productivity and efficiency. Support other team members and seek their advice to make decisions on complex issues. For Internal Job Movement: Approval of the employee's current manager is required. Employees are expected to notify their manager prior to an interview. Employees in Performance Improvement Plan are not eligible to apply. Additional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. Job: Services Job Level: Specialist HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl. Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Service Desk Analyst, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day. A Service Desk Analyst combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored! Your future at Kyndryl This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience : Candidate should have minimum 2-4 year of experience. Proficient to ensure customer issues are resolved in the most timely and effective manner Demonstrable ability to handle various tasks or projects with changing priorities. Experience to utilize available time efficiently to achieve effective and efficient results Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues. Ability to identify basic hardware parts and aware of basic hardware concepts Experience in user level familiarity with at least one e-mail client - Outlook, Teams etc. Questioning skills /probing skills, as relevant to the issue and level of the caller. Apply Knowledge of ITIL. Apply Knowledge of Ticketing Tools. Perform Remote Takeover. Basic experience in Technical Support Level 1. Excellent Communications skills. A Service Desk Analyst combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk. Knowledge of Windows, operating systems. Troubleshooting and problem-solving skills Customer support knowledge. Active listener with flexibility to modify approach and adapt to customer needs Experience working on Jira ticketing tool. Experience on Active Directory Knowledge for amending Access of the users and Azure portal. Experience on User Access management. Preferred Skills and Experience: Experience working with Windows, operating systems Troubleshooting and problem-solving expertise Support help desk experience Customer support experience Experience modifying approaches and adapting to customer needs . Experience working on Jira ticketing tool. . Experience on Active Directory Knowledge for amending Access of the users and Azure portal. . Experience on User Access management Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Job Description: Please find below JD for Senior IT Support Engineer/Team Lead Visit us on: www.rysun.com Job Title: Senior IT Support Engineer/Team Lead Location: Ahmedabad About the Role: Job Overview: We are seeking an experienced and proactive IT Support Lead to oversee daily IT support operations, ensure high-quality service delivery, and lead a team of support engineers. The ideal candidate will manage incidents, resolve technical issues, and implement best practices to enhance user satisfaction and system uptime. Key Responsibilities: Lead and mentor the IT support team to ensure timely and effective resolution of IT issues (hardware, software, network, and systems). Monitor and manage IT service desk tickets, prioritizing and escalating as needed. Develop and enforce support processes, SLAs, and documentation standards. Coordinate with infrastructure, security, and application teams for issue resolution and project support. Conduct root cause analysis for recurring problems and recommend long-term solutions. Maintain inventory of IT assets and ensure compliance with IT policies and procedures. Provide reporting and analytics on ticket trends, team performance, and user feedback. Support onboarding/offboarding processes and ensure timely provisioning/de-provisioning of access and equipment. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Strong technical knowledge of Windows/Mac OS, Active Directory, O365, networking, and remote support tools. Proven leadership and team management experience in a fast-paced IT support environment. Excellent communication, problem-solving, and customer service skills. ITIL certification (preferred). Job Type: Full-time Pay: ₹500,000.00 - ₹600,000.00 per year Benefits: Health insurance Provident Fund Shift: Day shift Work Days: Monday to Friday Language: English (Preferred) Work Location: In person

Job Reference # 312700BR Job Type Full Time Your role This is a role for an experienced SRE proficient in Windows Infrastructure and platforms who has sound technical skills and hands on experience in maintaining and improving all aspects of the Windows server environment for all flavors of Windows from 2012 through to Windows 2022 and Lead a team in an enterprise environment. You will Lead a team in an enterprise environment. The infrastructure environment is a hybrid cloud environment that includes an interdependent combination of Linux and Windows servers, Windows desktops, and high performance data and storage networks. will work with the SRE and Infrastructure engineering teams to improve the firm’s hybrid cloud infrastructure be involved in engineering project work and operational support to increase overall supportability and reliability of the firm’s enterprise technology environment. primarily focus on Windows Server, home grown orchestration and automation tools that are powered by PowerShell, Python and Azure Pipelines, virtualization and enterprise storage technologies but there will also be significant opportunities to work with the wider set of technology platforms in use at the firm. In addition, understand business priorities; adequately prioritize work accordingly to meet project objectives drive for improvements and implement them in regional or global scale communicate and collaborate with other internal partners for planning and coordination of implementation to ensure work is completed in a timely manner you will be expected to drive the execution Your team The hosting multi compute team is a global organization within the Technology Services team providing technology infrastructure platforms to underpin our partners business applications. You will be part of the Windows hosting team, which has a global footprint and works with clients and wider team members spread across the world. Together we drive consistency across business divisions and optimize operations and support costs. You'll be working with the global Windows SRE team. As an SRE Lead, you will be instrumental in maintaining and supporting the hybrid cloud Windows Server estate across the globe and will continuously look for ways to improve the management of these servers through automation. Your expertise  degree with 12+ years of experience in supporting and managing large scale Windows Server Deployments (2022, 2019,2016, 2012)  good knowledge of Windows Server, Azure integration services, and related technologies (e.g., Active Directory, RBAC, Azure Policy, failover clustering) is required, as is a working knowledge of networking concepts  hands on experience with Windows DHCP server administration and Scope migrations., Windows DFS (Both Standalone and Active Directory) and SMB, File Servers, Share and NTFS Permission structure.  experience supporting virtualization platforms (e.g., Hyper-V and VMware), enterprise storage platforms, database platforms (e.g., Microsoft SQL Server), and integration with cloud service providers (e.g., AWS, Azure, GCP) is also beneficial  understanding of PowerShell including an understanding of its underlying design, is required. Experience in Python and C# is preferred.  experience creating and maintaining CD Pipelines and IaC (Infrastructure as Code) deployments using Azure DevOps or GitLab  possess excellent verbal and written communication skills in English. Have worked in an agile setup and familiar with the Agile Manifesto  basic understanding of the Banking and Finance industries with previous job experience a plus. Exposure to enterprise environment ITIL based processes know-how , Issue Management and effective escalation management , Global User support exposure  familiar with Agile and SRE practices About Us UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.. We have a presence in all major financial centers in more than 50 countries. Join us At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs. From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact? Disclaimer / Policy Statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

About the Role: We are seeking a dynamic and knowledgeable ServiceNow Trainer to conduct a comprehensive 2.5-month training program for fresh graduates. The trainer will be responsible for delivering hands-on, structured sessions aligned with the curriculum provided, ensuring trainees gain strong foundational knowledge and practical expertise in ServiceNow modules and scripting. Key Responsibilities: Deliver interactive sessions as per the provided curriculum, covering both theory and hands-on exercises. Teach foundational concepts like ServiceNow Navigation, Forms, Tables, Modules, UI Policies, Scripting, and more. Provide live demonstrations and support exercises like schema maps, update sets, catalog items, and workflows. Ensure participants understand ITIL processes within the context of ServiceNow. Conduct regular assessments and provide feedback for improvement. Guide learners on best practices, debugging methods, and real-time scenarios. Support presentation skill-building and knowledge-sharing activities. Be available for follow-up sessions, Q&A support, and doubt-clearing sessions. Required Skills & Experience: Proven experience as a ServiceNow Trainer or ServiceNow Consultant with training delivery experience. Deep understanding of the following modules and concepts: ServiceNow Navigation and ITIL Foundation Incident, Change, Problem, and Knowledge Management Tables, Forms, Lists, Data Foundation Client-side and Server-side Scripting (GlideRecord, Business Rules, Script Includes) Service Catalog, Record Producers, Flow Designer, and SLAs Reports, Dashboards, UI Policies, ACLs, Security, and Import/Export Sets Strong command over JavaScript in the context of ServiceNow. Familiarity with Service Portal and CMDB. Excellent communication, teaching, and interpersonal skills. Experience in handling batch presentations, assessments, and real-world problem scenarios. Preferred Qualifications: ServiceNow Certified (CSA, CAD, CIS – any specialization is a plus) Prior experience in training fresh graduates or entry-level professionals Experience with real-world project implementations Job Type: Contractual / Temporary Contract length: 28 days Pay: ₹2,500.00 - ₹3,500.00 per day Schedule: Day shift Experience: Training & development: 3 years (Required) Language: English (Required) Location: Greater Noida, Uttar Pradesh (Required) Work Location: In person

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Identity and access Management – Senior The Okta Operations Senior Analyst is a key member of the IT team, responsible for the advanced management, configuration, and operation of the Okta Identity and Access Management (IAM) platform. With 4 to 8 years of experience in Okta support and IAM solutions, the Senior Analyst will play a pivotal role in ensuring the security, efficiency, and scalability of identity services. This individual will lead initiatives to optimize the Okta environment, provide expert-level support, and drive continuous improvement in alignment with business objectives Key Requirements / Responsibilities: Oversee the day-to-day operations of Okta, ensuring high availability, performance, and security. Serve as the subject matter expert for Okta, providing guidance and mentorship to junior team members and stakeholders across the organization. Conduct in-depth analysis and troubleshooting of high-level Okta issues, ensuring minimal disruption to business operations. Manage incident response and resolution related to IAM issues, minimizing impact on business operations. Implement, and manage SSO integrations for various applications and systems Troubleshoot and resolve SSO & MFA related issues in a timely manner Monitor the performance of SSO & MFA systems Provide technical support and guidance to users regarding SSO processes Incident/Service Request intake and assignment to other teams if required Document SSO configurations, procedures, and changes Lead operational support tasks, including system monitoring, user provisioning, access reviews, and troubleshooting. Implement and maintain operational procedures and documentation for identity services, including disaster recovery plans. Collaborate with the IAM engineering team to transition new features and services into production, ensuring operational readiness. Provide expert guidance and support to the service desk and other IT teams regarding identity-related queries and issues. Conduct regular operational reviews and audits to identify and remediate potential security gaps or inefficiencies. Drive the automation and optimization of operational processes to enhance system reliability and reduce manual workload. Serve as a liaison between the IAM team and other business units, communicating operational status and coordinating on cross-functional initiatives. Mentor junior operations analysts and contribute to the development of training materials and best practices Ability to perform Root Cause Analysis and suggest solutions to avoid errors Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with development and QA teams to help them fix the issues. Preferred Skills: Extensive experience in IAM operations, with a strong focus on Microsoft Entra and related Microsoft identity solutions. Basic problem diagnosis, troubleshoot and remediation Must have at least 5 years of relevant experience on any SSO/MFA technologies and identity providers (Entra ID, Ping Federate, Ping ID, Okta, etc.) Have experience in installation, implementation, configuration, deployment & troubleshooting on SSO/MFA products Knowledge of federation protocols – SAML, OAuth & OpenID Ability to work on a variety of common technical aspects on Access Management Solution like Version/Patch upgrades, IDP configuration, Authentication Policies – Policies, Selectors, Policy Selectors& Sessions; Identity Profiles; Protocol Endpoints; OAuth Server – Scope Management, Client Registration Policies; Grant Mapping – IDP Adapter Mapping, Authentication Policy Contract Mapping, Resource Owner Credentials Mapping; Token Mapping - Access Token Management, Access Token Mapping, OpenID Connect Policy Management and application onboarding Strong communication and interpersonal abilities, with experience in stakeholder management. Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar Proficiency with scripting and automation tools (e.g., PowerShell, Azure CLI) to streamline operational tasks. Experience with compliance and regulatory frameworks (e.g., GDPR, HIPAA, SOX). Education: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. Work Requirements: Willingness to travel as required Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai, and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected, and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function BNP Paribas PI Germany has 3 brands Consorsbank , DAB und Wealth Management Private Banking which are pure digital. The IT department supports Business building the IT landscape. At Architecture Services – Solution Architecture we create are taking care of the business requirements and find the best appropriate solutions for their needs. Job Title IT Systems Engineer Date 23-Sep-2024 Department ISPL : ITG CPBS PI GERMANY Location: Chennai Business Line / Function IT – CCC Team Reports To (Direct) ISPL Tech Lead Grade (if applicable) Systems Engineer (Functional) Number Of Direct Reports None Directorship / Registration NA Position Purpose Responsible for the operative and administrative organization of business processes as well as the conception and further development of IT systems. Responsible to operate PI GY IT infrastructure in Production 24*7 Responsibilities Direct Responsibilities Server – and application operation Implementation of described changes from ticket system by changing server or application configuration (Change Mgmt.) Implementation of changes and applying of restart proceures which are indicated by monitoring system (Incident Mgmt.) Patching of operating systems and middleware as part of regular system lifecycle (Obsolescence Mgmt.) Coordination (of cross-team activities) Escalation of major issues to 2nd or 3rd Lvl support Documentation of activities in tickets and dispatching in case multiple specialists are required Calling of 2nd and 3rd Lvl support on-call by providing technical status information Coordination and control of external service providers Documentation of daily business by creation and adjusting of maintenance procedure documentation and knowledge bases Efficiency Optimization of daily operation by simplifying processes Automation of daily operations by using existing technology or introduction of new one Reporting Alignment and escalation to the line manager as part of his/her activities, in particular incident management and problem management. Attendance of incident calls and regular team meetings Security Implementation of hardening guidelines Supervision of server configuration Adjustment of server configuration triggered by Vulnerability Mgmt. process Monitoring Management / supervision of all events Identification of “false alerts” and application of corrective measures Development or requesting of new monitoring probes to identify new error cases Contributing Responsibilities Organization of the operational and integration processes based on the specified ITIL methodology. Support in evaluating new technologies and integrating new systems and processes into the existing landscape. Team and interdisciplinary support for all operational issues in terms of error analysis and troubleshooting. Compliance with norms & standards. Represents the overall interests of IT Production. Technical & Behavioral Competencies Successfully completed studies in computer science/business informatics or comparable professional experience Experience in operating medium to large data centers Expertise in the respective focus of activity ITIL Foundation Certificate or more Good written and spoken English knowledge. (German & French would be advantageous) Shows initiative & good team player Is diligent and reliable Can get an overview Is able to communicate openly and proactively to colleagues & Management Able to handle difficult situations (stressy situations, escalations) Take Ownership Specific Qualifications (if Required) At least 3+ years as IT Systems Engineer in operating enterprise data centers 24*7 (Mon-Sun) with on call duty between (Friday 10pm CET till Monday 07:30am CET) Software Skill level Linux Expert Windows Power user Icinga Monitoring Power user Grafana dashboard End user ServiceNow Ticket System End user CFT (File Transfer tool) Beginner GitLab End user Ansible Power user Splunk End user Veritas NetBackup End user UC4 (job scheduling) End user Jira (task handling) End user Confluence & MS SharePoint End user NetApp Power user VMWare Power user RedHat Administration Suite Power user MS Office End user Skills Referential Behavioural Skills: (Please select up to 4 skills) Decision Making Creativity & Innovation / Problem solving Communication skills - oral & written Ability to collaborate / Teamwork Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to develop and adapt a process Choose an item. Choose an item. Choose an item. Education Level Bachelor Degree or equivalent Experience Level At least 3 years

Organization Overview: CenturyIQ Solutions India Private Limited, based in Mumbai, serves as the dedicated captive unit of Century Financial, UAE. Its primary objective is to manage and execute outsourced responsibilities delegated by Century Financial, setting itself apart through an unwavering commitment to knowledge process services that transcend conventional data-driven and technology-centric transformations. Role Overview: We are seeking a detail-oriented and technically proficient Application Support Executive to join our team. In this role, you will provide frontline support for trading platforms, ensuring high availability and optimal performance of trading systems used by the front-office, middle-office, and back-office teams. You will play a critical role in resolving incidents, managing system performance, and collaborating with development and infrastructure teams. Job Description: Monitor, support, and troubleshoot trading platforms and related applications in real-time. Provide 1st and 2nd level support to traders and operations teams, ensuring minimal disruption to trading activity. Investigate and resolve system and application issues, including order routing, trade capture, and market connectivity. Act as a liaison between internal users and development teams for bug fixes and feature enhancements. Coordinate and perform application deployments, patching, and version upgrades in test and production environments. Maintain and update system documentation, procedures, and incident logs. Participate in incident management, root cause analysis, and continuous improvement initiatives. Ensure adherence to regulatory and compliance requirements in system operations. Provide support during market hours and participate in an on-call support rotation, including weekends or holidays if required. Requirements: Bachelor’s degree in computer science, Information Technology, Finance, or a related field. 2–5 years of experience in application support, ideally within a trading or financial services environment. Solid understanding of financial markets and trading workflows (Equities, Derivatives, FX, etc.). Hands-on experience with trading platforms such as Bloomberg, FIX Protocol, Fidessa, or proprietary trading systems. Strong scripting and troubleshooting skills (e.g., SQL, Bash, Python, or PowerShell). Experience working with Linux/Unix and Windows operating systems. Knowledge of networking concepts and system monitoring tools (e.g., Splunk, Nagios). Ability to work under pressure and resolve critical issues in real-time. Strong communication skills and client-facing experience. Preferred Qualifications: Experience with electronic trading systems, low-latency environments, or algorithmic trading platforms. Familiarity with ITIL practices and ticketing systems like JIRA or ServiceNow. Certification in finance (e.g., CFA Level 1) or IT (e.g., AWS, ITIL, or Linux certifications). Work Environment: Fast-paced, high-pressure environment aligned with market hours. May involve early morning, evening, or weekend shifts, including on-call responsibilities.

Job Description Category Responsibilities Team Management Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks for NOC engineers to ensure 24/7 coverage. Conduct regular performance evaluations and provide feedback and coaching. Network Monitoring & Management Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems. Incident Management Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex issues. Ensure incident reports are documented and reviewed for root cause analysis. Performance Optimization Analyse network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance and minimize downtime. Conduct network capacity planning to ensure scalability. Policy & Procedure Development Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards and industry regulations. Maintain up-to-date documentation of network configurations and procedures. Reporting & Communication Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate updates on network status and issues to stakeholders. Ensure effective communication channels within NOC and Management and Client Qualifications Category Details Education Bachelor’s degree in computer science, Information Technology Experience 8 - 10 years of experience in network operations, with at least 5-7 years in a managerial or supervisory role. Proven experience in managing a NOC Telecommunication Internet Service Provider Technical Skills In-depth knowledge of network protocols, routing, switching, and security. Proficiency with network monitoring tools (e.g., SolarWinds, PRTG, Nagios). Experience with Telecommunication Internet Service Provider PON networks and services is a plus. Strong understanding of ITIL framework and best practices. Soft Skills Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. Effective communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Preferred Certifications (Preferred) Cisco Certified Network Professional (CCNP) ITIL Foundation Certification Certified Information Systems Security Professional (CISSP) Project Management Professional (PMP)

Service Now Developer Chennai Experience range :6-9 Years only Experience: 6+ years experienced in administration/implementation/configuration of ServiceNow ITSM, CSM, ITOM & ITBM solution in medium to large organization. Responsibilities: Expert in ServiceNow Architecting, Designing, Developing, and deploying large scale ServiceNow implementations. Strong analytical skills to identify problem and recommend solution that meets business requirements. 3+ years of professional services/consulting experience. Proven success on projects with large-scale deployments; understanding of application life-cycle management. experience soliciting and documenting requirements and evolving these requirements into successful solutions Consults with Process and Business Leaders to develop appropriate technical solutions in ServiceNow Should have hands on experience in Core ServiceNow ITSM modules Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, Configuration Management, Asset & Cost Management, Continuous improvement Management, Performance Analytics, Agent workspace, Automated test framework, Custom Development, etc” 3-4 years of experience in CSM, ITOM & ITBM Business Process and Technical Process Consulting, High Level design and technical solutions for ServiceNow implementation. Deep knowledge on ServiceNow solutions, ITIL & ITSM processes Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow. Should have prior experience in ServiceNow version upgrade during End-of-life period. Working knowledge of configuration management tools, methods, and processes. Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer Should have good understanding of Integrations components integration components LDAP, SSO, REST SOAP and web services. Should have prior experience in core software development - in any full stack web programming language (Java, .net, python, angular). Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users. Good knowledge on database technologies Oracle/SQL Server/MySQL Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond. Applies innovative technology to business processes to develop new solutions and troubleshoot issues

Role Description Job Title: Major Incident & Problem Manager (24x7x365 Support) Location: Chennai Experience: 5+ Years in Major Incident & Problem Management Shift: 24x7x365 On-Call Rotation Job Summary We are seeking an experienced Major Incident & Problem Manager to lead the resolution of business-critical incidents in a large-scale IT environment. You will serve as the central point of contact during high-impact incidents, ensuring fast restoration, clear communication, and effective collaboration across all teams. The role also involves driving continuous improvement through detailed post-incident reviews and root cause analysis. Key Responsibilities Lead the triage, recovery, and communication efforts during all major incidents. Act as the central point of contact for incident coordination, ensuring all relevant teams are engaged. Host and drive the major incident technical bridge to resolution. Maintain clear and timely communication with internal stakeholders, external partners, and authorities. Develop and use standardized communication templates for stakeholder updates. Coordinate with vendors for additional support as needed. Ensure incident response activities meet defined SLAs and escalation procedures. Document all incident activities, decisions, actions, and outcomes thoroughly. Assign and track Problem Records to resolution teams and oversee root cause analysis (RCA) to closure. Conduct post-incident reviews to capture lessons learned and identify areas for improvement. Implement process improvements and update response procedures as needed. Maintain and update the incident management framework, including contingency and escalation plans. Create metrics and dashboards to report on incidents and problem progress. Provide leadership and support to the incident response team during complex events. Work in a 24x7x365 on-call rotation schedule. Required Skills & Experience 5+ years of experience leading major incident resolution in large-scale environments. 5+ years of hands-on experience in Incident and Problem Management. 4+ years supporting IT operations in enterprise environments. Strong understanding of ITIL principles (Incident, Problem, Change Management). Experience with ServiceNow ITSM workflows. Working knowledge of AWS and Azure platforms. Experience in Security Incident Response and Service Desk environments. Strong skills in Criticality Analysis and effective communication. Nice to Have ITIL Certification Experience with automation tools and dashboards Background in DevOps or cloud-native monitoring solutions What We Offer Dynamic and collaborative work environment Opportunity to work on mission-critical systems and services Professional development and training opportunities Competitive compensation and benefits Skills Incident Management,Criticality Analysis,Major Incident Management

About The Opportunity A leading IT services provider in the Banking & Financial Services mainframe outsourcing sector, we deliver mission-critical storage and data protection solutions for Fortune 500 clients worldwide. Our on-site team in India maintains high-availability z/OS environments, ensuring data reliability, compliance, and 24x7 business continuity. Role & Responsibilities Administer and optimise DASD and tape subsystems across multiple z/OS LPARs, meeting strict SLAs. Implement DFSMS policies for allocation, migration, backup, and hierarchical storage management. Perform capacity planning, performance tuning, and space reclamation leveraging RMF, OMEGAMON, and vendor tools. Execute disaster-recovery drills, volume restores, and catalogue integrity checks to safeguard critical data. Automate storage reporting and health checks using REXX, JCL, and SMP/E maintenance scripts. Collaborate with systems programmers, DB2/CICS admins, and global support teams to resolve storage incidents. Skills & Qualifications Must-Have 5+ years hands-on z/OS storage administration in enterprise environments. Expertise in DFSMS, DFHSM, DFDSS, and tape virtualisation (VTS). Strong command of JCL, REXX, ISMF, and TSO/ISPF utilities. Experience with catalogue management, IDCAMS, and VSAM optimisation. Proven track record in capacity planning and disaster recovery. Excellent verbal and written communication for client-facing interactions. Preferred Exposure to SAN fabric zoning and replication technologies (FICON, SRDF, PPRC). Familiarity with CA Disk, CA Vantage, or Rocket Mainstar tools. ITIL Foundation or equivalent process certification. Experience migrating storage to next-gen arrays or cloud-attached solutions. Benefits & Culture Highlights On-site, business-critical role offering high visibility and rapid career growth. Continuous learning budget for mainframe storage certifications and cross-skilling. Inclusive, merit-driven culture that rewards innovation and process excellence. Join us to keep the backbone of global enterprises running smoothly while advancing your mainframe storage career. Skills: problem solving,capacity planning,idcams,mainframe storage admin,performance tuning,jcl,ca disk,dfsms,rexx,ca vantage,disaster recovery,san,ismf,san fabric zoning,z/os storage administration,vsam optimisation,dfdss,dfhsm,mainframe,itil foundation certification,replication technologies,tape management,tape virtualisation (vts),rocket mainstar tools,tso/ispf utilities,catalogue management

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Identity and access Management – Senior The Okta Operations Senior Analyst is a key member of the IT team, responsible for the advanced management, configuration, and operation of the Okta Identity and Access Management (IAM) platform. With 4 to 8 years of experience in Okta support and IAM solutions, the Senior Analyst will play a pivotal role in ensuring the security, efficiency, and scalability of identity services. This individual will lead initiatives to optimize the Okta environment, provide expert-level support, and drive continuous improvement in alignment with business objectives Key Requirements / Responsibilities: Oversee the day-to-day operations of Okta, ensuring high availability, performance, and security. Serve as the subject matter expert for Okta, providing guidance and mentorship to junior team members and stakeholders across the organization. Conduct in-depth analysis and troubleshooting of high-level Okta issues, ensuring minimal disruption to business operations. Manage incident response and resolution related to IAM issues, minimizing impact on business operations. Implement, and manage SSO integrations for various applications and systems Troubleshoot and resolve SSO & MFA related issues in a timely manner Monitor the performance of SSO & MFA systems Provide technical support and guidance to users regarding SSO processes Incident/Service Request intake and assignment to other teams if required Document SSO configurations, procedures, and changes Lead operational support tasks, including system monitoring, user provisioning, access reviews, and troubleshooting. Implement and maintain operational procedures and documentation for identity services, including disaster recovery plans. Collaborate with the IAM engineering team to transition new features and services into production, ensuring operational readiness. Provide expert guidance and support to the service desk and other IT teams regarding identity-related queries and issues. Conduct regular operational reviews and audits to identify and remediate potential security gaps or inefficiencies. Drive the automation and optimization of operational processes to enhance system reliability and reduce manual workload. Serve as a liaison between the IAM team and other business units, communicating operational status and coordinating on cross-functional initiatives. Mentor junior operations analysts and contribute to the development of training materials and best practices Ability to perform Root Cause Analysis and suggest solutions to avoid errors Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with development and QA teams to help them fix the issues. Preferred Skills: Extensive experience in IAM operations, with a strong focus on Microsoft Entra and related Microsoft identity solutions. Basic problem diagnosis, troubleshoot and remediation Must have at least 5 years of relevant experience on any SSO/MFA technologies and identity providers (Entra ID, Ping Federate, Ping ID, Okta, etc.) Have experience in installation, implementation, configuration, deployment & troubleshooting on SSO/MFA products Knowledge of federation protocols – SAML, OAuth & OpenID Ability to work on a variety of common technical aspects on Access Management Solution like Version/Patch upgrades, IDP configuration, Authentication Policies – Policies, Selectors, Policy Selectors& Sessions; Identity Profiles; Protocol Endpoints; OAuth Server – Scope Management, Client Registration Policies; Grant Mapping – IDP Adapter Mapping, Authentication Policy Contract Mapping, Resource Owner Credentials Mapping; Token Mapping - Access Token Management, Access Token Mapping, OpenID Connect Policy Management and application onboarding Strong communication and interpersonal abilities, with experience in stakeholder management. Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar Proficiency with scripting and automation tools (e.g., PowerShell, Azure CLI) to streamline operational tasks. Experience with compliance and regulatory frameworks (e.g., GDPR, HIPAA, SOX). Education: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. Work Requirements: Willingness to travel as required Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

About The Opportunity A leading IT services provider in the Banking & Financial Services mainframe outsourcing sector, we deliver mission-critical storage and data protection solutions for Fortune 500 clients worldwide. Our on-site team in India maintains high-availability z/OS environments, ensuring data reliability, compliance, and 24x7 business continuity. Role & Responsibilities Administer and optimise DASD and tape subsystems across multiple z/OS LPARs, meeting strict SLAs. Implement DFSMS policies for allocation, migration, backup, and hierarchical storage management. Perform capacity planning, performance tuning, and space reclamation leveraging RMF, OMEGAMON, and vendor tools. Execute disaster-recovery drills, volume restores, and catalogue integrity checks to safeguard critical data. Automate storage reporting and health checks using REXX, JCL, and SMP/E maintenance scripts. Collaborate with systems programmers, DB2/CICS admins, and global support teams to resolve storage incidents. Skills & Qualifications Must-Have 5+ years hands-on z/OS storage administration in enterprise environments. Expertise in DFSMS, DFHSM, DFDSS, and tape virtualisation (VTS). Strong command of JCL, REXX, ISMF, and TSO/ISPF utilities. Experience with catalogue management, IDCAMS, and VSAM optimisation. Proven track record in capacity planning and disaster recovery. Excellent verbal and written communication for client-facing interactions. Preferred Exposure to SAN fabric zoning and replication technologies (FICON, SRDF, PPRC). Familiarity with CA Disk, CA Vantage, or Rocket Mainstar tools. ITIL Foundation or equivalent process certification. Experience migrating storage to next-gen arrays or cloud-attached solutions. Benefits & Culture Highlights On-site, business-critical role offering high visibility and rapid career growth. Continuous learning budget for mainframe storage certifications and cross-skilling. Inclusive, merit-driven culture that rewards innovation and process excellence. Join us to keep the backbone of global enterprises running smoothly while advancing your mainframe storage career. Skills: problem solving,capacity planning,idcams,mainframe storage admin,performance tuning,jcl,ca disk,dfsms,rexx,ca vantage,disaster recovery,san,ismf,san fabric zoning,z/os storage administration,vsam optimisation,dfdss,dfhsm,mainframe,itil foundation certification,replication technologies,tape management,tape virtualisation (vts),rocket mainstar tools,tso/ispf utilities,catalogue management

Position Summary As the Incident Manager, you will oversee all aspects of the Major Incident Management process, from identification to restor al of service as quickly as possible to minimize the impact to business operations . During the major incident lifecycle, the Incident Manager ensures timely escalations to technical teams, coordinates with support resources, and drives service restoration activities. The role also includes creating and managing timely communications during outages to stakeholders and support team performing the root cause analysis & and conducting follow-up meetings. Also, the IT Incident Manager will drive continuous improvement activities including focusing on driving down incident count s , reducing Mean time to Restore ( MTTR ) and incident duration and will act as an escalation point for leadership and our business partners . Some of the things you will be doing. Participate in a 24/7/365 on-call rotation. Point of contact for all Major Incidents. Work independently to manage critical incidents, including facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders. Documenting details related to Major Incidents, including the persons & teams engaged, service restoration actions and its associated results. Craft clear and concise executive style major incident technology communications in a timely manner per the service level objective (SLO) to incident resolution. Manage major incident intake bydetermination of Impact and Urgency to access appropriate prioritybased on situational appraisal and extracted information from our partner functions. Conducting an after-action review with all parties actively engaged during a Major Incident and participating as needed in the Problem Management process as part of the investigatory team. Documenting root cause details and preventative action items for Problem Management. Participating as a global team member to coordinate the seamless transition of active incidents across and between regions, participate in and assist with communications, reporting, and follow-up actions. Maintaining a heightened level of sensitivity to future business impact and risk to customers/stakeholders. Acting in a leadership style capacity and having general oversight on our most significant Major Incident events. Establish and cultivate relationships with stakeholders to create and support the incident and problem management processes. Generate KRI/KPI reporting to measure success of the incident management process, trend analysis reports of recurring incidents, monthly metrics major incidents and other reports as required. Initiate actions to resolve potential interruptions to service identified during proactive and trending analysis of IT incidents. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Participate in other projects and duties as assigned. Skill Requirements Must be able to work independently, take the initiative and be a self-starter. Must have minimum 4yr experience in Incident manager role with overall experience of minimum 6yrs+ Strong facilitation skills to command-and-control major incident bridgesto ensure timely resolution (Actively run a major incident bridge independently). Excellent verbal and written communication skills are required in all aspects of this role. You will need to use proper spelling, grammar, and business language to effectively communicate with key stakeholders & leadership (both internally and with our clients). Solid interpersonal skills and a positive disposition are essential to working effectively across the organization to drive results, and a strong desire to help others succeed will be key in working and collaborating as part of our global team. Ability to self-motivate, work in high pressure and fast-paced environment to identify and implement appropriate day to day actions with high-level direction and minimal guidance. Ability to identify or infer from information available, the impact to business resulting from an incident, and determine & drive the escalation and response plan appropriate to the impact. Ability to effectively translate complex technical details into business equivalent terms for communication to a wider non-technical audience. Outgoing & collaborative approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results. Proficiency with Microsoft Office Suite and desktop publishing (Outlook, PowerPoint, Excel, Word, etc.) is required for this role. Working knowledge and experience with Enterprise Service Management (ESM) platforms such as ServiceNow, or equivalent ticket management tools. Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. Experience with high availability/incident response working on call. Fluent in English verbal and written. Some of the soft skills abilities required for you to be successful in this role include: Critical Thinking, Problem Solving and Deductive Reasoning. Leadership Capacity, Capability, and Competency (Leaders inspire other to take action) Commanding presence to manage major incident bridge effectively. Active Listening with the ability to learn, develop and execute quickly Great Team Player Characteristics. Maintaining a professional demeanor and attitude to control the chaos. Ability and confidence to act decisively and take constructive feedback. Exercise influence over a wide variety of individuals at all levels of technical & business leadership. Ability to multi-task and make good judgments in a dynamic and high impact environment. Ability to challenge the assumptions and information that does not reflect accurately the situation at hand. Excellent phone video presence and verbal written communication skills. Strong relationship management and client centric mindset. Additional Preferred Qualifications: Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. ITIL certification. Working experience and knowledge of end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance. Experience including software development, Unix systems administration, and cloud-based application management. Experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises. Strong formation in running incidents situations crisis events in a large, complex enterprise environment. Experience & Education Requirements Demonstrable experience working in an operational area of IT, within a large or multi-client environment. Graduate Degree Holder or Equivalent Participate in a 24/7/365 on-call rotation and a rotating schedule of day and night shifts. Incident Management with a demonstrated track record of increasing responsibility or satisfactory results. Must have minimum 4yr experience in Management Incident Manager role with overall experience of minimum 6yrs+.

Company Description TechHarbor Partners is a global IT consulting and digital solutions firm dedicated to helping startups and SMEs scale with precision technology and digital strategy. With over 15 years of cross-industry experience, TechHarbor Partners has delivered significant results for clients, including Fortune 500 enterprises and high-growth startups. Our hybrid model combines strategic insight with global delivery power, providing services such as IT consulting, project management, and digital transformation. We are results-driven, agile, and ROI-focused, aligning technology with business goals to create lasting value. Role Description We are seeking a highly experienced and results-oriented Senior Infrastructure Project Manager to lead and deliver critical infrastructure projects in a dynamic environment. Based in Panchkula, you will be responsible for the full project lifecycle, from planning and initiation to successful implementation and outcome delivery. This role demands a strategic thinker with a strong technical foundation in IT infrastructure and exceptional project and program management capabilities. You will play a key role in driving our technology initiatives forward, ensuring seamless operations and contributing to business success. Key Responsibilities Project Leadership & Execution: Lead the end-to-end delivery of critical infrastructure projects, ensuring alignment with business objectives and successful outcomes. Program Management: Manage and coordinate multiple related projects as part of larger programs, maintaining a holistic view and ensuring synergy. IT Infrastructure Focus: Spearhead information technology initiatives related to infrastructure, including cloud migrations, data center transformations, and network enhancements. Strategic Planning & Implementation: Develop comprehensive project plans, manage resources effectively, mitigate risks, and ensure projects are implemented on time and within budget. Stakeholder Management: Effectively communicate with and manage diverse stakeholders across technical and business teams, providing clear updates and ensuring alignment. Technology Integration: Oversee the setup and implementation of various technologies, including conference room technology, network monitoring systems, and tools for collaborative project management. M&A Integration (Potential): Contribute to infrastructure integration activities related to Mergers and Acquisitions, ensuring smooth transitions and operational continuity. Skills and Qualifications: Proven Project Management Expertise: Demonstrable experience in managing complex infrastructure projects and programs, consistently delivering successful outcomes. Experience in On-Prem to Azure migrations Strong Telecom & Networking background Hands-on knowledge of Data Migration projects Experience with Cisco Meraki WAN & network monitoring Expertise in Network Design, Backups, IT Infrastructure Hardware Proficiency in Project Management Methodologies: Experience with both Agile methodologies and traditional project management approaches. Mastery of Project Management Tools: Hands-on experience with tools such as Confluence, Asana, JIRA, SharePoint, or similar platforms. Exceptional Communication & Leadership Skills: Excellent verbal and written communication, presentation, and interpersonal skills. Proven ability to lead and motivate teams, influence stakeholders, and drive consensus. Strategic Thinking & Problem-Solving: Ability to think strategically, anticipate challenges, and develop effective solutions in a dynamic environment. Bonus Points (Preferred but not mandatory): Experience with infrastructure projects Certifications in Project Management (PMP, PRINCE2, Agile) Experience with M&A related infrastructure integration ITIL Certification preferred

Req ID: 328866 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SQL, PL/SQL, Informatica, Unix/Linux, EKS, AWS/Azure - Developer to join our team in Bangalore, Karnātaka (IN-KA), India (IN). SQL, PL/SQL, Informatica, Unix/Linux, EKS, AWS/Azure - Developer FMRJP00035038 - Systems Engineer 2 (3-5 Years) Technical/Process SQL & PL/SQL - Expertise in writing and debugging/Trouble shooting skills on SQL and PL-SQL code, Stored Procedures, Functions & Triggers Informatica or any similar ETL tool - Expertise in debugging/Trouble shooting Session/Workflow logs, understands Mapping flows Hands-on experience with Autosys/Control-M is a must Unix/Linux – Write Shell/PERL scripting and programming experience and basic commands Experience in Support /developing applications in Cloud & EKS, AWS/Azure certified (good to have) Hands-on experience with Splunk/Sitescope/Datadog Ability to handle incident bridge calls and crisis situations to mitigate incident impact. Experience in incident management and problem management. Ability to understand the business criticality of various applications as they relate to complex business processes. Familiarity with ITIL framework and/or Agile Project Management Good Analytical, Reporting and Problem-Solving Skills Apache Tomcat & Core Java - Experience in supporting Java based applications (good to have) Working knowledge of basic investment terms and practices is desirable. Minimum Experience On Key Skills 3-5 Years General Expectation Must have Good Communication Must be ready to work in 10:30 AM to 8:30 PM Shift Flexible to work in Client Location GV, Manyata or EGL, Bangalore Must be ready to work from office in a Hybrid work environment. Full Remote work is not an option Expect Full Return to office from Feb/Mar'25 Pre-Requisites before submitting profiles Must have Genuine and Digitally signed Form16 for ALL employments All employment history/details must be present in UAN/PPF statements Candidate must be screened using Video and ensure he/she is genuine and have proper work setup Candidates must have real work experience on mandatory skills mentioned in JD Profiles must have the companies which they are having payroll with and not the client names as their employers As these are competitive positions and client will not wait for 60 days and carry the risks of drop-out, candidates must of 0 to 3 weeks of Notice Period Candidates must be screened for any gaps after education and during employment for genuineness of the reasons About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Job Title: Identity product engineer Location: UniOps Bangalore About Unilever Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you. About Uniops Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit. PURPOSE OF THE ROLE The One Access and Connectivity (OAC) platform team plays a pivotal role in delivery of core foundation services that underpin how our business users, suppliers and customers securely and seamlessly access Unilever devices, applications and platforms every day. As part of the OAC Platform, the OAC Identity Product team has direct end-to-end responsibility for the design, implementation and 24x7 operations of critical services and platforms that underpin the joiner, mover, leaver, processes for over 200,000 digital identities and the technology that centralises access lifecycle management and governance across Unilever’s expansive business application and cloud hosting environments. As an Identity Product Engineer, your primary purpose will be to oversee the development and implementation of SAP related identity product solutions. This includes ensuring the effective technical design of Identity product processes, supporting application and service onboarding, troubleshooting issues, and serving as a product specialist within a dynamic team. Additionally, you will strive to continuously improve our services, ensuring they meet the evolving needs of our users and customers, and provide robust support to maintain secure, efficient and frictionless access. What Will Your Main Responsibilities Be Manage Application Support & Maintenance teams to deliver services as per agreed scope & SLA. Conduct weekly and monthly reviews on Application Support. Engage with the Cyber Security team to keep systems compliance based on the Global Security base line document. Define processes to be followed by the authorization and basis team to comply with SOX requirements and ensure that they are being followed. Participate in SOX audits as required. Manage the Authorisation team on a day to day basis, including the incident, aging, security note implementation, Early Watch Alert analysis and remediation, SAP Authorization issues service requests and issue resolution. Deliver high levels of resilience to the service by managing the application incidents in the SAP Authorisation portfolio and ensuring quick resolution, root cause analysis & fix of the underlying issue. Perform root cause analysis and manage the actions that arise so that issues are fixed and improvement plans are put in place. Establishes problem resolution procedures and manage root cause analysis of critical issues including fixing them. Work closely with Basis team, Global IT Security team, GRC team, functional team, Platform and Service Delivery in managing the quality of service & ensuring a positive business user experience. Ensure high availability of Applications to the Unilever business by designing and deploying high quality maintenance plans, process improvement, preventive detection, monitoring etc. Work with Application Support and Application Maintenance teams to plan for progressively reducing incidents, improving availability of services and thereby increasing user/client satisfaction. Establish and manage relationships with key Unilever & vendor stakeholders Manage service escalations and ensure quick resolution is implemented. Implement actions that will avoid such issues in the future Experiences & Qualifications Necessary Experience & Qualifications University degree Minimum 5 years hands on experience in SAP Authorisation and GRC area. Experience working in a Global SAP Project Implementation or Maintenance Good knowledge of SAP Technology & Authorisation including Solution Manager CV and also GRC10 process. Experience of data driven operations to continually improve the service. This will include KPI dashboards, and uunderstanding of lead and lag indicators, and control limits. Having an automation forst mindset to minimise manual administration and remediation. Experience in working in a global organisation with virtual teams Strong awareness of Cyber Security principles and incorporation of security policies and procedures within designs and Identity platform operations Assisting with product roadmap development and prioritisation Experience in the engagement of key, senior level stakeholders, along with proven ability to influence and manage relationships with those stakeholders Good understanding of ITIL procedures Fluent in English. Skills Problem Solving Collaboration Cyber Security Agile operations / DevOps Learning Agility Leadership Skills Unilever Behaviors PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Generates intensity and focus to motivate people to deliver results at speed. PERSONAL MASTERY: Sets high standards for themselves. Actively builds

Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model – a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do. Our customers’ need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners – Oracle, Microsoft, AWS, Red Hat, and Snowflake – help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face. Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business. Go beyond simply ‘keeping the lights on’ and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience. Job Description Onsite role, India Delivery Centre Full time position, 3-5 days per week in office (not shift) Department: ASPIRE Managed Services Practice: Services Reliability Group Vetting Requirements: N/A Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Service Assurance Lead to ensure the consistent delivery, performance, and governance of IT services across the ASPIRE Global Service Centre. This role is pivotal in maintaining service quality, managing risk, ensuring compliance, and driving continuous improvement. It encompasses oversight of service delivery, service management process adherence, technical configuration integrity, audit readiness and alignment with regulatory and internal standards. Key Responsibilities Major Incident, Problem, and Change Management Definition, education and awareness of core service management processes associated with Major Incident, Problem and Change Management Oversee major incident management processes, ensuring timely resolution and communication Lead root cause analysis and problem management activities to prevent recurrence Ensure change and release processes are followed with minimal service disruption Validate that change management processes are followed and risks are mitigated Configuration Management Assurance Definition, education and awareness of Configuration Management tooling capability and associated policies and supporting procedures Define and support the implementation of the Common Services Data model (CSDM) in ServiceNow Ensure the accuracy and integrity of the Configuration Management Database (CMDB) Validate that configuration items (CIs) are accurately recorded, maintained, and audited Configuration audits and CMDB health checks Audit, Compliance & Risk Management Accountable for the ASPIRE Managed Services Risk register Management of the Risk register and mitigation plans related to ASPIRE services Ensure IT services comply with internal policies, regulatory requirements, and industry standards (e.g., ISO 27001, GDPR) Support internal and external audits by providing evidence and documentation Identify and assess service-related risks, ensuring mitigation plans are in place Maintain audit trails for service management processes and configuration changes Track and report on compliance metrics, audit findings, and risk mitigation progress Continuous Improvement Drive service improvement initiatives based on performance data and feedback Collaborate with technical teams to implement best practices and process enhancements Qualifications Skills, Education & Qualifications: 5+ years working in a service assurance role Proven experience in IT service management, service assurance, or IT operations Experience managing service performance in complex, multi-vendor environments Excellent analytical, communication, and stakeholder management skills Familiarity with audit processes, compliance frameworks, and risk management Understanding of regulatory standards (e.g., ISO 27001, SOX, GDPR) Risk and compliance awareness Experience with ITSM tools (e.g. ServiceNow) Strong knowledge of ITIL framework Background in infrastructure, cloud services, or application support Familiarity with Agile and DevOps environments Analytical thinking and problem-solving Ability to manage multiple priorities under pressure Proactive and results-driven mindset Strong interpersonal and communication skills Process-oriented with a continuous improvement mindset Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

Industry: Information Technology – Enterprise Infrastructure & Legacy Modernization. We support global enterprises in manufacturing, retail, and BFSI by optimizing mission-critical IBM i (AS400) landscapes for resilience, compliance, and future-ready growth. Role & Responsibilities Administer, monitor, and performance-tune on-site IBM i/AS400 servers, LPARs, and HMC consoles to meet strict SLA targets. Develop, debug, and maintain RPG IV, CL, and COBOL programs supporting core business workflows and data integrations. Automate backup, recovery, and high-availability (BRMS, iASP, HA clusters) procedures to safeguard data integrity. Implement OS/400 PTFs, firmware upgrades, and security patches, coordinating outage windows with cross-functional teams. Analyse system logs, performance metrics, and job queues, proactively resolving bottlenecks and capacity issues. Document configurations, disaster-recovery runbooks, and operational best practices while mentoring junior administrators. Skills & Qualifications Must-Have 5+ years hands-on IBM i/AS400 system administration and RPG IV/CL development. Strong command of DB2/400, journaling, and SQL-based performance tuning. Proven experience with BRMS, backup strategies, and disaster-recovery testing. Knowledge of TCP/IP, FTP, SFTP, and secure data exchange on IBM i. Expertise in PTF management, OS upgrades, and hardware capacity planning. Preferred Exposure to modernization tools (RDi, WebSphere, APIs) and migration to Power10. Familiarity with ITIL service-management frameworks and ticketing systems. Experience integrating IBM i with cloud or hybrid environments. Benefits & Culture Highlights Work with a dedicated IBM i Center of Excellence driving continuous innovation. Structured learning paths, certification sponsorship, and leadership mentorship. Collaborative, high-ownership culture committed to engineering excellence. Skills: rdi,as400 engineer,cobol,performance tuning,rpg iv,os upgrades,ibm i/as400 system administration,ptf management,apis,sftp,db2/400,websphere,cl programming,problem solving,disaster-recovery testing,hardware capacity planning,tcp/ip,sql,ftp,cl,backup strategies,brms

About The Opportunity A leading IT services provider in the Banking & Financial Services mainframe outsourcing sector, we deliver mission-critical storage and data protection solutions for Fortune 500 clients worldwide. Our on-site team in India maintains high-availability z/OS environments, ensuring data reliability, compliance, and 24x7 business continuity. Role & Responsibilities Administer and optimise DASD and tape subsystems across multiple z/OS LPARs, meeting strict SLAs. Implement DFSMS policies for allocation, migration, backup, and hierarchical storage management. Perform capacity planning, performance tuning, and space reclamation leveraging RMF, OMEGAMON, and vendor tools. Execute disaster-recovery drills, volume restores, and catalogue integrity checks to safeguard critical data. Automate storage reporting and health checks using REXX, JCL, and SMP/E maintenance scripts. Collaborate with systems programmers, DB2/CICS admins, and global support teams to resolve storage incidents. Skills & Qualifications Must-Have 5+ years hands-on z/OS storage administration in enterprise environments. Expertise in DFSMS, DFHSM, DFDSS, and tape virtualisation (VTS). Strong command of JCL, REXX, ISMF, and TSO/ISPF utilities. Experience with catalogue management, IDCAMS, and VSAM optimisation. Proven track record in capacity planning and disaster recovery. Excellent verbal and written communication for client-facing interactions. Preferred Exposure to SAN fabric zoning and replication technologies (FICON, SRDF, PPRC). Familiarity with CA Disk, CA Vantage, or Rocket Mainstar tools. ITIL Foundation or equivalent process certification. Experience migrating storage to next-gen arrays or cloud-attached solutions. Benefits & Culture Highlights On-site, business-critical role offering high visibility and rapid career growth. Continuous learning budget for mainframe storage certifications and cross-skilling. Inclusive, merit-driven culture that rewards innovation and process excellence. Join us to keep the backbone of global enterprises running smoothly while advancing your mainframe storage career. Skills: problem solving,capacity planning,idcams,mainframe storage admin,performance tuning,jcl,ca disk,dfsms,rexx,ca vantage,disaster recovery,san,ismf,san fabric zoning,z/os storage administration,vsam optimisation,dfdss,dfhsm,mainframe,itil foundation certification,replication technologies,tape management,tape virtualisation (vts),rocket mainstar tools,tso/ispf utilities,catalogue management