ITG BNPP FORTIS - Mainframe Support Engineer (24/7)

7 - 12 years

7 - 11 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Ensure the supervision of the infrastructures and business applications of the BNP Paribas Fortis Group.
The Fortis control room operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests)
Control room / first level support activities consist of:
Monitoring the availability of infrastructure services and applications,
Applying the instructions and/or instructions referenced
Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications
Participation in DRP exercises

Responsibilities


Direct Responsibilities
Alert management (based on AINOI):
Take into account the alerts
Arbitrate alerts by human correlation / acknowledgment and/or Incident creation
Create incident ticket
Incident Management (ServiceNow, group platform):
Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group
Document the ticket
Apply the instructions (CREMA, instruction and/or operating mode).
Management of action requests (ServiceNow, Group platform):
Fulfill requests on the fly or at a fixed time
Participate in the realization of requested tasks (through mail or snow)

Contributing Responsibilities
Contribute to improving the quality of service by proposing improvements
Help build team spirit and integrate into BNP Paribas culture
Contribute to keeping the documentation up to date and expand the knowledge base

Technical & Behavioral Competencies

DISTRIBUTED
VSPHERE
Powercycle Virtual Machines
IDRAC
Powercycle Physical Machines
WINDOWS
Stop/Start services
Reboot machines
LINUX / AIX activities:
Script launch
File move
Change file owner
JCL
Understand the basics of dataset creation in JCL
Find and correct simple errors (missing commas etc.)
SDSF
Cancel jobs
Get Sysout
Determine whether or not a job is looping
TSA AUTOMATISATION
Find Task votes
Change Task status
HMC
Deactivate/Activate LPARs
Load LPARs

MAINFRAME
TPX
General knowledge on how to navigate the mainframe ZOS
CONTROL-M
Job/chain relaunch
Mount jobs/chains to plan
Get Sysout (CA-view)
Add or Bypass conditions
Force ok jobs
Find dataset creation history
JCL
Understand the basics of dataset creation in JCL
Find and correct simple errors (missing commas etc.)
SDSF
Cancel jobs
Get Sysout
Determine whether or not a job is looping
TSA AUTOMATISATION
Find Task votes
Change Task status
MAINFRAME CONSOLE
Stop jobs / Cancel jobs / Force jobs
Shutdown LPARs
Give replies to jobs/shouts
HMC
Deactivate/Activate LPARs
Load LPARs

AS400
Start Close of Business process
Restart jobs
Find job output
Find open reply

TICKETTING
Be familiar with ServiceNow
Know how to reassign & close incidents
Know how to find and resolve tasks

Specific Qualifications (if required)

Skills Referential


BehaviouralSkills:


Ability to collaborate / Teamwork

Attention to detail / rigor

Ability to synthetize / simplify
Communication skills - oral & written

Transversal Skills:


Analytical Ability

Ability to set up relevant performance indicators

Ability to develop and leverage networks

Ability to develop others & improve their skills

Education Level:
Master Degree or equivalent

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BNP Paribas logo
BNP Paribas

Banking

Paris London

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