IT Support Specialist

Job Description: We are seeking an experienced and highly motivated Senior IT Support Specialist to manage and enhance our IT infrastructure. This is a full-time, on-site role based in Shillong, Meghalaya, ideal for someone who can take initiative, lead IT operations, and ensure smooth technical functioning across departments. Key Responsibilities: Manage and maintain all IT systems, including servers, networks, and workstations. Provide senior-level support for complex technical issues, ensuring minimal downtime. Implement and monitor cybersecurity protocols and ensure data protection. Lead IT-related projects and upgrades across the company. Perform routine system maintenance, backups, and recovery. Train and support staff on IT tools and best practices. Maintain up-to-date documentation of all IT assets and procedures. Coordinate with third-party service providers and vendors when necessary. Requirements: Minimum 2 years of experience in IT support or system administration. Strong knowledge of Windows, Linux, and Mac OS systems. Proficient in network troubleshooting (LAN/WAN), firewalls, routers, and VPNs. Experience with server maintenance, cloud services, and data backup solutions. Excellent leadership, communication, and analytical skills. Bachelor’s degree in IT, Computer Science, or related field. Relevant certifications (e.g., CompTIA, Cisco CCNA, Microsoft) are an advantage. What We Offer: Competitive salary package based on experience. Opportunity to grow within a progressive and supportive organization. Exposure to diverse business domains and cutting-edge technologies. A friendly and team-oriented work culture. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹50,000.00 per month Work Location: In person