**Location:** Mohali, India | **Shift:** Night Shift **Job Description:** We are seeking a skilled Remote Desktop Support Executive to conduct remote troubleshooting sessions for US-based clients experiencing system and application-level issues. **Key Responsibilities:** - Utilize remote access tools (such as TeamViewer and AnyDesk) to diagnose issues. - Provide support for antivirus installation, Windows updates, and performance tuning. - Maintain clear communication with clients and ensure timely follow-ups. **Requirements:** - Proficient knowledge of remote access software. - Strong verbal communication skills. - Preferred: At least 1 year of experience in a BPO or IT support role. Job Types: Full-time, Permanent Pay: ₹19,684.44 - ₹44,679.33 per month Shift: Night shift Work Location: In person

**Location:** Mohali, India **Shift:** US Night Shift **Job Description:** We are seeking IT Helpdesk Support Executives to provide first-line support for software, hardware, and network-related issues to our US-based clients. **Key Responsibilities:** - Respond to customer inquiries via chat, phone, and remote desktop support. - Troubleshoot issues related to Windows OS, network connectivity, and the MS Office Suite. - Log incidents and maintain records of customer interactions. - Escalate unresolved issues to higher-level technicians. **Requirements:** - Strong English communication skills. - Familiarity with common IT support tools and practices. - At least 1 year of helpdesk experience is preferred. **Salary:** A 10-15% hike based on the current CTC. Job Types: Full-time, Permanent Pay: ₹20,511.74 - ₹31,157.41 per month Shift: Night shift Work Location: In person

**Location:** Mohali, India **Shift:** Night **Job Description:** We are hiring a Desktop Support Analyst to provide technical support for enterprise users working with business desktops, VPNs, and secure applications. **Key Responsibilities:** - Address client requests related to desktop setup, operating system issues, and connectivity problems. - Resolve issues concerning email, security, and software licensing. - Maintain high standards for ticket resolution and client service. **Requirements:** - Previous experience supporting enterprise clients. - Strong English communication skills. - A minimum of 1 year of experience in desktop or IT support roles. Job Types: Full-time, Permanent Pay: ₹19,684.44 - ₹44,679.33 per month Shift: Night shift Work Location: In person

**Location:** Mohali, India **Shift:** Night **Job Description:** We are hiring a Desktop Support Analyst to provide technical support for enterprise users working with business desktops, VPNs, and secure applications. **Key Responsibilities:** - Address client requests related to desktop setup, operating system issues, and connectivity problems. - Resolve issues concerning email, security, and software licensing. - Maintain high standards for ticket resolution and client service. **Requirements:** - Previous experience supporting enterprise clients. - Strong English communication skills. - A minimum of 1 year of experience in desktop or IT support roles. Job Types: Full-time, Permanent Pay: ₹19,684.44 - ₹44,679.33 per month Shift: Night shift Work Location: In person

**Location:** Mohali, India **Shift:** Night **Job Description:** We are looking for a Remote Tech Support Engineer to assist US clients with antivirus setup, subscription renewals, and virus threat removals. **Key Responsibilities:** - Assist with the installation, renewal, and configuration of antivirus software. - Troubleshoot issues related to virus and malware detection. - Promote security upgrades whenever possible. **Requirements:** - Experience with antivirus software such as Norton, McAfee, and Bitdefender. - Strong proficiency in English. - Ability to guide customers through troubleshooting steps remotely. Job Types: Full-time, Permanent Pay: ₹18,178.15 - ₹47,210.99 per month Shift: Night shift Work Location: In person

Location: Mohali, India | Shift: Night Job Description: Seeking a Technical Support Executive to assist US customers with OS upgrade failures, product activation errors, and license management. Key Responsibilities: Guide users through Windows installation and activation steps. Help resolve update loop errors, BSOD, and compatibility issues. Provide assistance with digital license transfers and key validations. Requirements: Experience handling Windows-related support issues. Fluency in English and ability to explain technical steps clearly. Prior IT helpdesk or BPO tech support experience preferred. Job Types: Full-time, Permanent Pay: ₹14,612.23 - ₹41,229.67 per month Work Location: In person

Location: Mohali, India | Shift: Night (US Timing) Type: Full-Time, Permanent Job Description: Join as a Technical Support Advisor assisting US customers with troubleshooting cloud storage platforms like Google Drive, Dropbox, and OneDrive. Key Responsibilities: Help users recover lost files, sync errors, and permissions issues. Provide support for account setup, storage management, and backup scheduling. Guide through integration with desktop/mobile apps. Requirements: Basic understanding of cloud storage services. Excellent verbal and written English communication. 1 year of technical support or BPO experience preferred. Job Types: Full-time, Permanent Pay: ₹21,204.03 - ₹41,705.91 per month Shift: Night shift Work Location: In person

**Location:** Mohali, India **Shift:** Night **Job Description:** As a Technical Solutions Representative, you will assist end-users with laptop and desktop optimization, operating system repairs, driver updates, and hardware diagnostics. **Key Responsibilities:** - Provide support for system crashes, blue screen errors, and slow performance issues. - Guide clients through basic diagnostic tests. - Offer upsells on system maintenance packages. **Requirements:** - Solid understanding of computer hardware and operating systems. - Excellent spoken English skills. - One year of experience in PC support is preferred. Job Types: Full-time, Permanent Pay: ₹12,702.02 - ₹41,717.83 per month Schedule: Night shift Work Location: In person

Location: Mohali | Shift: Night Seeking a Technical Helpdesk Coordinator to provide expert troubleshooting via chat and remote access tools for US customers. Key Responsibilities: Guide users through fixes for routers, printers, antivirus issues. Remotely access systems to diagnose and repair issues. Offer premium service plans when necessary. Requirements: Good command of English (written + spoken). Familiarity with remote support tools (e.g., TeamViewer, AnyDesk). Job Types: Full-time, Permanent Pay: ₹20,890.01 - ₹45,679.63 per month Shift: Night shift Work Location: In person

Location: Mohali | Shift: Night | Employment Type: Full-Time Job Description: We are hiring a System Support Specialist to troubleshoot common issues related to home and office tech equipment such as printers, routers, and email clients for US customers. Key Responsibilities: Resolve hardware connectivity issues and software conflicts. Guide customers through system reboots, resets, and driver installations. Promote service plans and explain their long-term benefits. Requirements: Good command over tech terms and customer conversation. Familiarity with routers, printers, and email software. Excellent spoken English and 1 year of support experience. Job Types: Full-time, Permanent Pay: ₹11,595.61 - ₹48,826.92 per month Schedule: Night shift Work Location: In person

Location: Mohali | Shift: Night | Employment Type: Full-Time We are looking for an IT Support Analyst to handle incoming voice support for US customers facing issues with system performance, applications, and peripherals. Key Responsibilities: Answer calls from US customers and resolve issues related to OS, email, MS Office, and network devices. Record tickets and update resolution details in the CRM system. Promote and sell technical service plans when applicable. Requirements: Excellent spoken English. Minimum 1 year of technical support experience. Comfortable with night shifts and system-based troubleshooting. Job Types: Full-time, Permanent Pay: ₹18,178.15 - ₹47,210.99 per month Work Location: In person

Location: Mohali | Shift: Night We're hiring a Customer Experience Engineer to deliver support for common hardware and software problems experienced by US clients. Key Responsibilities: Troubleshoot laptops, desktops, Wi-Fi extenders, and security cameras. Build rapport with customers and ensure first-contact resolution. Upsell technical packages aligned with customer needs. Requirements: Understanding of PC hardware and MS Office Suite. Excellent English and people-handling skills. Job Types: Full-time, Permanent Pay: ₹16,177.12 - ₹40,054.37 per month Shift: Night shift Work Location: In person

**Location:** Mohali **Shift:** Night We are looking for a motivated Tech Solutions Advisor to join our team and excel in providing cutting-edge software tools to our US clientele. The ideal candidate will focus on upselling products such as antivirus solutions, optimization utilities, and cloud backup services, effectively contributing to our growth. **Key Responsibilities:** - Thoroughly assess and understand customer requirements to recommend tailored technology solutions that align with their needs. - Cultivate trust and rapport with clients through engaging product demonstrations and interactive trials, ensuring they grasp the value of our offerings. - Maintain meticulous daily sales logs and conversion reports to track performance and drive continuous improvement in sales strategies. **Requirements:** - Demonstrate confidence and clarity in articulating the benefits of various technical solutions to diverse audiences. - Previous experience in software sales or call center positions is highly desirable, providing a solid foundation for understanding customer interactions and the sales process. - Strong communication skills and a passion for technology are essential for success in this role. Join us in shaping the future of tech solutions by helping customers navigate the digital landscape with confidence! Job Types: Full-time, Permanent Pay: ₹21,780.33 - ₹83,892.90 per month Schedule: Night shift Work Location: In person

Location: Mohali | Shift: Night Join as a Remote Tech Support Specialist to assist US users with their smart home devices, including speakers, cameras, and GPS. Key Responsibilities: Offer chat and call support for device setup and troubleshooting. Fix connectivity and compatibility issues. Convert service interactions into subscription plan sales. Requirements: Technical know-how of IoT and smart devices. Experience in US-based support preferred. Job Types: Full-time, Permanent Pay: ₹13,876.20 - ₹44,824.95 per month Shift: Night shift Work Location: In person

Location: Mohali | Shift: Night We are hiring a Technical Support Consultant to handle escalated tickets related to MS Office, email clients, and operating system errors. Key Responsibilities: Diagnose issues like software crashes, slow system performance. Educate users about regular maintenance and support plans. Document call logs and improve customer retention. Requirements: Strong analytical mindset and communication skills. Previous BPO/tech support experience ideal. Job Types: Full-time, Permanent Pay: ₹11,536.53 - ₹42,450.23 per month Schedule: Night shift Language: English (Preferred) Work Location: In person

Location: Mohali | Shift: Night Seeking a Tech Solutions Advisor to upsell software tools such as antivirus, optimization utilities, and cloud backups to US clients. Key Responsibilities: Understand customer requirements and suggest compatible solutions. Build trust with clear product demonstrations and trials. Maintain daily sales logs and conversion reports. Requirements: Confidence in explaining tech benefits. Background in software sales or call center roles preferred. Job Types: Full-time, Permanent Pay: ₹16,622.41 - ₹83,067.15 per month Schedule: Night shift Work Location: In person

**Location:** Mohali **Shift:** Night **Position:** Business Development Representative As a Business Development Representative, you will play a crucial role in driving our growth by generating new leads through inbound technical calls and successfully converting them into loyal paying customers. This position offers a unique opportunity to engage with clients and showcase our innovative service packages. **Key Responsibilities:** - **Lead Generation & Conversion:** Proactively engage with customers during support interactions, skillfully introducing our diverse range of service packages tailored to meet their needs. - **Revenue Achievement:** Set and surpass revenue targets by implementing strategic sales techniques while ensuring high levels of client satisfaction and retention. - **Collaboration:** Work closely with the support team to gather insights and feedback that will inform product improvements and enhance customer experience. **Requirements:** - **Communication Skills:** Must possess strong proficiency in English, with the ability to articulate product benefits clearly and effectively in both verbal and written formats. - **Sales Experience:** A minimum of 1 year of experience in outbound/inbound technical sales is preferred, showcasing a proven track record in lead conversion and customer engagement. - **Interpersonal Skills:** Ability to build rapport with clients, understand their needs, and provide solutions that drive long-term relationships. Join our dynamic team and contribute to shaping the future of our business through effective sales strategies and exceptional customer service! Job Types: Full-time, Permanent Pay: ₹13,876.20 - ₹74,824.95 per month Shift: Night shift Work Location: In person

Location: Mohali | Shift: Night As a Business Development Representative , you'll generate new leads from inbound technical calls and convert them into paying customers. Key Responsibilities: Leverage support interactions to introduce service packages. Achieve revenue targets while ensuring client retention. Work closely with the support team to share insights and feedback. Requirements: Strong English, product pitch, and lead conversion skills. 1 year of outbound/inbound tech sales experience preferred. Job Types: Full-time, Permanent Pay: ₹11,054.64 - ₹44,344.37 per month Schedule: Night shift Work Location: In person

Location: Mohali | Shift: Night Join us as a Technical Solutions Executive to offer premium software/service plans to customers in the US after identifying their tech pain points. Key Responsibilities: Understand customer needs through consultative selling. Suggest relevant software/service solutions. Meet and exceed sales targets. Requirements: Previous sales experience in B2B or tech preferred. Negotiation skills and a target-driven mindset. Job Types: Full-time, Permanent Pay: ₹18,675.30 - ₹41,455.37 per month Shift: Night shift Work Location: In person

Location: Mohali | Shift: Night We are looking for a Technical Sales Consultant who can convert support calls into revenue through effective plan recommendations. Key Responsibilities: Assess user issues and match them with subscription plans. Upsell and cross-sell based on troubleshooting interactions. Ensure high customer satisfaction post-purchase. Requirements: Experience in tech support/sales crossover roles. English fluency and consultative sales approach. Job Types: Full-time, Permanent Pay: ₹14,267.34 - ₹60,271.71 per month Work Location: In person