IT Support Services Analyst

About You – experience, education, skills, and accomplishments

• Work experience (At least 3-5 year of experience in the desktop support)
• Knowledge, skills, or abilities (At least 3-5 year of experience in the desktop support)
• Tech stack
• Education (Bachelor's degree in computer science, mechanical engineering, or related degree or at least 3-5 years of equivalent relevant experience)

It would be great if you also had . . .

Responsible for system installation, configuration, troubleshooting, and management of various Windows (Windows 10,11) and/or Apple applications and systems. Arranging the IT equipment for new joiners, Reverse pick up of IT equipment for Leavers’, Inventory management, and is responsible for imaging, deploying, and maintaining respective desktop environments.

What will you be doing in this role?

• Responsible for system installation, configuration, troubleshooting, and management of various Windows (Windows 10,11) and/or Apple applications and systems. Arranging the IT equipment for new joiners, Reverse pick up of IT equipment for Leavers’, Inventory management, and is responsible for imaging, deploying, and maintaining respective desktop environments.
• Performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, wireless, printers, related peripherals, mobile devices, videoconference equipment, etc.
• Physical Demands and Work Environment: Representative of those that must be met by an employee to perform the essential functions of this job successfully Must be able to operate a PC and sit for extended periods of time able to lift and move 20 lbs. Able to crawl under desks and tables to connect lines and cables.
• Assist in computer, monitor, telephone, and other desktop equipment movement as needed.
• Procure and/or install requested hardware and software in a timely basis and ensue new hires, transfers, etc., are provisioned with necessary equipment.
• Able to provide the desk side necessary information to the relevant stakeholders (Desktop Engineering, Enterprise Application, and Networking Engineering teams, etc.) during Major incident.
• Remote/smart hands assistance for network, application, and/or production onsite systems
• Maintain a secure and safe environment by ensuring all security patches and new anti-virus definition files are deployed to all workstations Do necessary remediation as necessary and respond to security threats

About the Team

Clarivate operates across six office locations in India. Within the team, there are eleven members who report to the IT Support Services Managers, overseeing ticket management for all offices. The role in question pertains specifically to the Noida office; however, the engineer will be responsible for assisting both local and remote offices' request.