676 It Support Jobs - Page 10

Job Title: Desktop Support Engineer / IT Engineer Software Developer Location: Chennai & Bangalore Job Type: Full-time Experience: Fresher Qualification: Diploma / B.E / B.Tech / BCA / MCA / Any Graduate with IT knowledge Job Summary: We are hiring fresh and enthusiastic Desktop Support Engineers and IT Engineers passionate and motivated Software Developer Freshers to join our IT team. As a fresher, you will be trained and guided to support and maintain IT infrastructure, resolve hardware/software issues, and ensure smooth functioning of desktops, laptops, and basic network systems. Key Responsibilities: Install, configure, and maintain desktop/laptop systems and peripherals (printers, scanners, etc.). Provide first-level technical support to users for hardware, software, and basic network-related issues. Troubleshoot system and network problems, diagnosing and resolving issues promptly. Set up and manage user accounts, passwords, and permissions in Windows or Linux environments. Monitor and maintain computer systems and networks. Assist in upgrading and updating software and operating systems. Maintain asset inventory and documentation of IT equipment. Coordinate with senior IT engineers for complex issues. Ensure timely ticket resolution and maintain service logs. Write clean, efficient, and well-documented code in languages such as Java, Python, C#, JavaScript, etc. Participate in software design, coding, testing, debugging, and documentation. Assist in developing web, mobile, or desktop applications based on project needs. Collaborate with other developers, designers, and QA engineers. Fix bugs and improve application performance. Stay updated with emerging technologies and apply them in real-world scenarios. Participate in code reviews and follow best development practices. Understand and follow the SDLC (Software Development Life Cycle). Required Skills: Basic understanding of operating systems (Windows, Linux), MS Office, and system configurations. Familiar with networking concepts (LAN, IP addressing, routers, etc.). Strong communication and problem-solving skills. Ability to work in a team and support end-users. Willingness to learn and grow in the IT infrastructure domain. Strong knowledge of at least one programming language (Java, Python, C++, etc.) Understanding of object-oriented programming (OOP) concepts. Familiar with front-end technologies (HTML, CSS, JavaScript) and/or back-end frameworks. Knowledge of databases (MySQL, MongoDB, PostgreSQL, etc.). Basic understanding of version control systems (e.g., Git). Analytical and problem-solving mindset. Good communication and teamwork skills. Preferred Certifications (Optional): CompTIA A+ / N+ Microsoft Certified: Modern Desktop Administrator Associate CCNA (Basic Level) Benefits: On-the-job training Exposure to real-time IT infrastructure Career growth opportunities Certificate of Experience after successful completion (if applicable) Hands-on experience with live projects Mentorship and training programs Career growth path into Software Engineer roles Work with modern tools and agile methodology Optional Skills (Good to Have): Exposure to frameworks like React, Angular, Django, Node.js, or .NET. Experience with academic or personal software projects. Understanding of APIs and web services. Mahalakshmi 8056905397

Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users. Responsibilities will include : Set up, maintain, and troubleshoot desktop and notebook computers (On Site Remote) Daily follow ups on pending ticket to closure and ensure SLAs are met Follow up drive closure of long pending tickets Set up and configure printers, scanners, and other peripherals Working on a 24*7 environment and on shift basis Install and configure software Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency Coordinate with vendors as needed Alert the support teams on outages and provide necessary updates on Bridge calls Review and test new applications, printers, software s etc. and provide feedback Document issue resolution, Prioritize and re assign tickets in JSM Handle escalated issues support the engineers on floor Develop and share Knowledgebase to the teams Propose Service Improvement Plans for the company and work on implementing them Maintain excellent communication with all end users and other members of the technology department Qualification : Bachelor s Degree (Must as a full-time academics) Experience: Scripting Knowledge 4+ years specializing in end user computing. Good knowledge of ITIL processes. ITIL certification is an added advantage. Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.). Telephony experience (Cisco VoIP preferred). Microsoft Office 2010 and 2013 Outlook 2010 and 2013 Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.) Previous work experience in a corporate environment Experience supporting Outlook in a Microsoft Exchange environment. Experience supporting a variety of Wi-Fi-enabled devices. Experience supporting remote users. Basic knowledge of thin client systems, network printers, citrix, terminal servers Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.) Excellent communication skills and experience working in a global setup. Ability to clearly communicate technical concepts to non-technical people. Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures Ability to multi-task in a fast-paced environment Work Location : Goregaon / Thanes (Hiranandani) Joining time needed : 15 days /Immediate United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Hardware & Software installation, maintenance, and upgrading. Provide support for technical issues, networking, internet-related issues. Taking regular backups of computers. Ensuring all the computers working fine Configuring & maintaining e-mail a/c Required Candidate profile Diploma in hardware and networking. Good knowledge of assembling computers Technical knowledge to sort hardware and software-related issues

Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Qualifications Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** insightsoftware Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province.

The IT Advanced Customer Support Tech is a member of the Customer Support team. They are responsible for maintenance and internal support of RSM LLPs PCs, printers, servers, and related equipment. Provide level 2 end user support including but not limited to: Monitor and respond timely to support tickets in the queue(s). Document Service Desk ticket tech notes for escalation or resolution of service requests. Assist with Service Desk tickets in the regional queue in supporting all locations in the region/company. Send Corporate IT communications to internal customers.30% Support and maintenance of PCs including but not limited to: Complete PC setup and deployment for new employees using standard hardware, images, and software. Train new employees on the use of PC and other networked equipment using standard training documents. Assign users and computers to proper business groups in Active Directory. Perform timely workstation hardware and software upgrades. Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech. Coordinate with authorized vendor for PC hardware repair. Monitor and remove virus, spy-ware, and other non-authorized software. Maintain and/or coordinate PC hardware inventory. Order and purchase standard equipment and software through approved vendors.30% Support firm software Support Desktop Management with post-mass deployment issues of standard software Provide IT support for local software within their region. May coordinate support with a Product Champion. Upgrade local server software as necessary.10% Participate in team and projects including: Regular scheduled regional calls. Assist other IT Coordinators in the region, and/or company. Proactively support Corporate IT and customer support changes and initiatives. Test phases of changing hardware and software standards. Monitor ticket queues to ensure SLAs and OLAs are met. Utilize the standard Knowledgebase per standard procedures. Complete various projects and tasks as assigned as such IT focus groupso Reconciliation of Active Directory permissions as per internal securities audits. Reconciliation of licenses associated with locally purchased software. Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance. Tasks related to potential office remodels or relocations.10% Maintain network file and print server Update networked applications as required. Maintain daily tape backup and off-site tape storage. Report file and server issues to the Service Desk for further assignment. Setup and maintain network printers, scanners, and multi-function devices. Coordinate copier/MFD repairs with authorized repair vendor.5% Provide phone support in centralized VoIP locations. 5% Facilitate legal matters compliance with Internal Legal and IRM requests including: Complete legal hold workstations procedures and hard drive copies as requested. Preserve backup tapes and other electronic media asrequested.5% Other duties as assigned. EDUCATION High school diploma or GED TECHNICAL/SOFT SKILLS Working knowledge of hardware and applications including but not limited too Windows Server OS, Microsoft Windows OS, MS Office Suite, asset management, Lotus Notes, Microsoft Active Directory, computer imaging software, CA Uni center Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment. SPECIAL REQUIREMENTS SPECIFIC TO JOB Excellent verbal and written communications Demonstrates a working knowledge of the technology tools required within assigned responsibilities Effective organization and time management skills Ability to manage multiple tasks Strong attention to detail Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations. Ability to work in a highly collaborative environment and consult effectively with employees at all levels EXPERIENCE 1-3 years relevant experience in customer service PREFERRED EXPERIENCE Bachelor's degree

Provide end-user support for desktops and laptops Assembling & disassembling of PC Configure & troubleshooting WIFI,LAN,WAN,routers,switches etc Manage troubleshooting operating system & Installing the network Flexibility in working rotational shifts Perks and benefits Cab/office bus will be provided

SUMMARY Hiring Service Desk Associate - Bangalore(WFO), Salary: 3.5 LPA Location: Bangalore (Work from Office) Only freshers can apply Joining: Immediate Joiners Only Role Overview: Join Wipro as a Service Desk Associate and become the first point of contact for IT support. You’ll assist users via phone, chat, or email to resolve hardware, software, and network issues. Ideal for those with good communication and a tech-savvy mindset! Provide first-level IT support to end-users Troubleshoot hardware, software, and networking issues Log and track tickets, escalate as needed Ensure quick resolution of service requests Work closely with internal teams to improve user experience. Requirements Required Skills & Qualifications: Graduates only (technical background preferred) Excellent English communication both spoken & written Basic understanding of IT concepts & troubleshooting Willing to relocate (relocation bonus provided) Must be immediate joiners only Benefits Relocation Bonus will be provided Medical & PF benefits Great career growth and IT learning opportunities

Provide L1/L2 technical support to end users for desktops, laptops, printers, and mobile devices. Install, configure, and troubleshoot Windows 10/11, Microsoft Office, and other standard enterprise software Handle incidents and service requests via ITSM tools like ServiceNow, Remedy, or similar Perform remote and on-site support for employees in office or remote locations Support device provisioning, reimaging, and configuration using tools like SCCM or Intune Monitor and manage patch compliance, software updates, and antivirus alerts Maintain IT asset records and update inventory Adhere to ITIL-based processes for incident, problem, and change management

About us Bain & Company is a global management consulting that helps the worlds most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry. In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services. What you'll do The TSG Support Associate role at Bain is responsible for providing technical support and assistance to employees with IT-related issues and problems. This individual will serve as the primary point of contact for these issues and will be responsible for troubleshooting and resolving hardware and software problems on computer systems, maintaining an accurate inventory and repair log, enforcing TSG guidelines and policies, and managing user accounts and permissions. Additionally, the Coordinator will need to coordinate off-site repairs with external vendors, test new applications and upgrades, monitor backups, assist in supervising and training junior TSG staff and conduct end-user training programs. This is a demanding and results-oriented environment that requires strong problem-solving and customer service skills, as well as a solid understanding of computer systems and software. Operations & Support (100%): Serve as the primary contact for IT related problems and issues for Bain employees Install, configure, and upgrade software and operating systems Investigate, troubleshoot and resolve hardware and software problems on computer systems Maintain accurate inventory database, repair log and activity log Enforce TSG guidelines and policies Manage user accounts and set permissions Coordinate off-site repairs with external vendors Work with other TSG staff to test new applications and upgrades Support development of end user training programs About you Associate's/Bachelors degree or an equivalent combination of education, training and experience Previous corporate experience of 3-5 years preferred Experience in a customer service or technical support role Experience with remote support tools and techniques Experience in managing and prioritizing service requests and escalations Experience in creating and maintaining documentation, processes, and procedures Demonstrated interest and aptitude in technology and technical issues Communicate well with customers and members of the team, display a confident and self-motivated approach Strong time management and prioritization skills in a multi-tasking environment Ability to work well in a team environment, support other members of the TSG team as they support our customers Ability to be calm and think clearly under pressure Aptitude for analytical problem resolution, troubleshooting skills and approaches What makes us a great place to work We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoors Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents..

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 2+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality & Training - Client Handling - Self-Motivated . Required Candidate profile No Career Gaps * Excellent English Comm Excellent Team Handling Skills Multi-Tasking Skills Permanent WFH Must have laptop & Wi-fi Night Shift BE / BSc / Diploma WApp: 888-464-3032 Call: 022-4614-1600

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 2+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality & Training - Client Handling - Self-Motivated . Required Candidate profile No Career Gaps * Excellent English Comm Excellent Team Handling Skills Multi-Tasking Skills Permanent WFH Must have laptop & Wi-fi Night Shift BE / BSc / Diploma WApp: 888-464-3032 Call: 022-4614-1600

Job Description This is a Level 2 Analyst role responsible to support IT Infrastructure including PCs, Printers and Software installations and resolve end-user requests/issues Job Duties/Responsibilities may include, but are not limited to: Provide day to day end-user support for a fleet of 1000+ PCs. PCs, Printer and Software support – Installation, Configuration & Troubleshooting Support PC Upgrades / Refresh and IT security end critical patching Responsible for Asset Management and tracking (PC’s, Printers, Accessories). IT supports the planned network and server outages. Microsoft Azure virtual desktop support. Work with Global teams in different time zones. Basic Qualifications: Graduate with 5 to 6 years’ experience in IT Infrastructure field Effective problem-solving skills and ability to work independently. Good to Have skills: Knowledge in Windows Operating System (OS) and cloud networking principles (VPN, DNS). Knowledge in Active Directory, ServiceNow, Asset management, network troubleshooting. Candidates should have excellent communication skills and good team players. Candidate should be willing to work in first or second shift.

We have an urgent opening with our esteemed client. Our client is a leading company in 2-Wheeler industry. Designation : IT Helpdesk Support Experience : 1-2 Years experience as IT Helpdesk / IT Support / System Administrator Location : Chinchwad MIDC, Pune Roles & Responsibilities : Provide first-level support to resolve technical issues related to hardware, software, and network systems. Respond promptly to support requests via email, phone, or ticketing systems. Diagnose and resolve technical issues, including operating system errors, application crashes, and connectivity problems. Escalate unresolved issues to higher-level support or specialized teams as needed. Installation and configuration of Windows based operating systems (Windows XP, Vista,7,8,10 & 11) Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 Perform routine maintenance tasks, such as system updates, backups, and antivirus management. Ensure all IT equipment is functioning properly and assist with hardware installations or replacements. Basic troubleshooting of networking LAN issues Configuring & Troubleshooting of Network printers, scanners & local printers at L1 Level. Installation & configuration of various software Resolving tickets within the SLA through ticketing tool for floor support/Remote support/Call support. Deployment and complete user configuration of new user profiles utilizing windows Operating System. Giving support through remote by using RDC/other remote-control applications Train and support users on IT systems, tools, and best practices. Provide guidance on security protocols and procedures. As the requirement is a bit urgent, an early response on this would be highly appreciated. Alternatively, if you know someone suitable and available please refer this job to them.

Position Purpose FRS is looking for a business analyst whose responsibilities includes interaction with multiple stakeholders, project management, business analysis, technical /functional support, and development of IT solutions in line with best practices established by CIB and the BNP Paribas group. Responsibilities Direct Responsibilities Provide first line user support through training, research and responding to general queries and works closely with Front-Office, IT Operations, users in Finance, Risk and other Finance and reporting systems teams. Understand and analyze the business lines needs in one or more functional areas, with the aim of developing the appropriate and sustainable solutions that are consistent with the entity’s strategic plan and the associated portfolio of requests. Contribute to the finance quality of reporting, controlling data and tools availability Proactively communicate with users and propose solutions. Act as a key contributor during all the financial closing cycle (pre-closing, closing and post-closing) Ensure that the solution meets the requirements set out to cover the business line’s needs Act as the contact person within the project or maintenance teams and for the business line in relation to data and functional aspect Contributing Responsibilities Liaise with the user community and provide functional expertise and consultative support to users Investigate and resolve functional issues raised by the user community or linked to the daily batch report Facilitate the communication between team members, business units , IT and PMO organization in multiple geographical locations Proactively inform the user on the main incidents and application unavailability due to releases or other technical interventions. Contributes to preliminary studies in liaison with the business line. Helps, where appropriate, to monitor the portfolio and prioritize requests within the scope of activity. Clarifies, performs critical and constructive analysis and, where appropriate, compares the business line’s needs against the entity’s strategic plan . Ensures that the solution meets the requirements set out to cover the business line’s needs. Contributes, in conjunction with the business line, to change management and roll out for the end customer. Helps to identify business line impacts generated by the solution and with the development of action plans. Shares knowledge about the area of expertise and provides functional support. Carries out reporting in accordance with the operating rules and practices defined for the scope. Contribute to the creation and communication of Dashboards to key stakeholders. Ensure the high team standard are respected performing recurrent controls. Helps with the coordination of user communities. Build partnerships with assigned development and stakeholder teams. Raise and manage tickets for the users via the use of an online ticketing tool. Technical & Behavioral Competencies Experience: 3-5 years of experience. Technical Skills: Minimum 3 years of work experience in the field of accounting and / or accounting system and / or implementation in the financial services industry 2 -5 years of experience in Support of Financial systems or similar Proactivity and ability to work in a demanding environment Ability to synthetize and communicate efficiently with peers and management Knowledge of financial accounting and management accounting processes, standards, controls and systems. Strong analytical, management and problem solving skills Creativity & Innovation/ Problem Solving Client focused Ability to collaborate / Teamwork Communication Skills Active Listening Ability to develop and leverage networks IT knowledge Business/ IT relationship Customer Relationship, Management and Strategic Commercial Coverage Architecture IT Tests Behavioral Competencies: Assertiveness, Proactiveness & Prioritization skills are important. Excellent verbal and written communication skills. (Knowledge of the English language is required. French is a plus.) Results and Impact Demonstrates good judgement when making decisions of high complexity and impact. Is responsible for driving outcomes which have meaningful effect on project delivery. Relies on limited guidance for most complex decision making. Client, and Stakeholder Focus Able to build relationships with a mix of intermediate and senior colleagues or clients. Interacts regularly with management and department leaders. Demonstrates the ability to persuade and influence stakeholders.

Procuring, maintaining, and administering computers and office equipment. Administering corporate software systems. Deploying and enforcing security policies and procedures. Providing IT support and resolving problems for colleagues. Assisting with on boarding of new colleagues. Suggesting and implementing improvements in procedures and equipment. Maintaining knowledge of IT support, help desk procedures, products, and services. Managing an issues tracking system and reporting on issue resolution SLAs.

Candidate Skill: Technical Skills - Java, IT Support, Troubleshooting, Application Development, Debugging, Java Coding, Infrastructure Support, System Monitoring, Performance Tuning, Production Systems, Networking, Database Management. City: Bengaluru, Noida, Pune, Mumbai, Hyderabad, Mohali, Panchkula, Chennai We are looking for a skilled Java Developer with strong experience in IT support to join our team. In this hybrid role, you will leverage your Java development expertise while also providing IT support to ensure seamless application functionality and system performance. You will be responsible for coding, debugging, and troubleshooting, along with offering hands-on IT support to ensure optimal operation of our infrastructure. Key Responsibilities: Develop, test, and maintain Java applications, ensuring high performance and responsiveness. Provide IT support by troubleshooting software issues and resolving technical challenges. Collaborate with cross-functional teams to implement solutions that meet business requirements. Monitor, maintain, and support production systems, ensuring their reliability and uptime. Provide technical assistance in deploying and integrating Java-based applications. Participate in the design and development of new features and functionalities. Offer hands-on support for technical queries, infrastructure issues, and user problems. Provide documentation for support procedures, troubleshooting steps, and system configurations. Manage application performance tuning and optimize system functionalities. Qualifications: 5+ years of experience in Java development and hands-on IT support. Strong understanding of Java programming, coding, and debugging. Experience in troubleshooting and providing IT support for enterprise applications. Ability to collaborate with internal teams to resolve issues and implement solutions. Familiarity with IT infrastructure, including servers, networking, and databases. Good communication skills and ability to effectively collaborate with team members and stakeholders.

Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents Process client s requests in line with the organization s security policies, existing mainframe access control lists Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team Monitoring the status and progress toward resolution of all open incidents Provision of access as per user requirement Keeping requestors informed on progress made Assignment of the incidents, escalating the process related matters, if necessary Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee Qualifications Graduate

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries. Our Automation & Control division develops technology, products, and solutions applicable for maritime vessels, offshore production units, and fisheries & aquaculture. We look at the ocean space as our operating area where we deliver a wide range of products and services. Our deliveries ranges from single products to fully integrated systems and solutions. We have an exciting opportunity IT Support Engineer with Kongsberg Maritime India. We are looking for IT professionals who can join our team and work closely with team leads and peer developers/testers on different projects What we can offer An inspiring and safe work environment Professional development and career opportunities Competitive pay and benefits We offer hybrid working arrangement Qualifications and Experience Graduate / Engineer in any discipline Diploma/ degree in Hardware & Networking Microsoft certification will be an added advantage 1-2 years of experience Extensive Knowledge of Microsoft related products and components (Active Directory, Office 365, Microsoft System Centre Configuration Manager) Good to have Microsoft Dynamics AX, Android/iOS experience Knowledge of ITIL Framework Good knowledge of hardware (Laptop, desktops) Printer Installation and Troubleshooting Responsibilities Day-to-day support of IT systems and users. Keep track and resolve incoming cases in the IT service management system. Assist with onboarding and offboarding of users. Organize and conduct end-user training. Install and support approved software. Update local stakeholders on ongoing issues, system changes, and projects. Assist with mapping, ordering, registration, configuration and return of IT equipment. Provision, install, and configure PCs, phones, video conferencing equipment, and more. Work closely with KONGSBERG IT centrally to ensure efficient operations. Assist KONGSBERG IT centrally with local infrastructure and maintenance tasks. Ensure that cabling, networks and other IT equipment are in accordance with KONGSBERG ITs specifications, requirements and applicable security regulations. Assist as an IT resource in local projects At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for! You are able to Analyse complex issues and problems and come up with rational judgments Demonstrate specialist knowledge and expertise in own area Communicate in a clear, precise and structured way Co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goal Our comprehensive portfolio of offerings Automation & Control has been recognized as a world Work location Mahape, Navi Mumbai Point of contact Mamta Gupta

IT Support Analyst I / II Position Summary The IT Support Analyst -I / II will be responsible for providing Level-1 monitoring support for Azure Cloud Resources and Azure Virtual Desktop environment. Additionally, the candidate will handle Five9 telephony support to manage issues related to endpoints, network, Operating System, Access & Identity Management (IAM) etc. We are looking for a motivated and skilled IT Support Analyst with a passion for providing exceptional support. Experience 2-6 years of IT Operations in an enterprise environment Reports To Harkiratjit Singh Qualification Holds Bachelor’s Degree in Computer Science or related field. Roles & Responsibilities Provide Level-1 monitoring support for Azure Cloud Resources, MoveIT and Azure Virtual Desktop. Handle Five9 telephony support addressing issues related to endpoints, Operating Systems, Network, Identity & Access etc. Provide technical assistance over ServiceNow incidents, emails, Teams chat, and telephone. Utilize ServiceNow for IT service management (ITSM) processes. Monitor and manage IT infrastructure using Logic Monitor. Respond to and resolve IT support requests in a timely and efficient manner. Collaborate with other IT team members to ensure seamless support and issue resolution. Document and maintain accurate records of support activities and resolutions. Assist in the development and implementation of IT policies and procedures. Provide customer service and support to end-users. Perform patch management and vulnerability mitigation. Prepare and share daily reports related to incidents and telephony calls. Must Have Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT support, specifically in Level-1 monitoring support for Azure Cloud Resources.. Experience with Five9 telephony support. Working knowledge of Networking and IAM. Expert in installation and configure Windows and Linux environment and Applications. Troubleshooting knowledge of Teams, Outlook and other O365 Apps. Hands on experience with ServiceNow and Logic Monitor for ITSM processes. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with strong organizational skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Should Have ITIL certification. Working knowledge of Asset Management. Working knowledge of Patch Management & Vulnerability Mitigation. Good sense of prioritization and time management. Effective team core skill valuation and upscaling. Could Have Good to have familiarity with virtualization services. Good to have Incident and Escalation Management. Good to have knowledge on Azure Services. Good to have knowledge of security principles. Good to have any technical certification. About the company Fifthnote, a leading technology acceleration company, identifies business process optimization by implementing system integration and automation. We were founded in 2012 and acquired by Ensemble Health Partners in 2020. We support Ensemble IQ (EIQ®), cloud-based analytics-driven revenue cycle operating platform that enables a highly efficient and intelligent workflow automation to apply extensive domain expertise, automation and advanced acritical intelligence to drive efficiency and yield. An innovative, technology-enabled approach to revenue cycle, paired with Ensemble’s people, will drive efficiency, productivity and results for health care providers, resulting in additional resources for patient care. Together, Ensemble and Fifthnote are redefining the possible in health care by empowering people to be the difference. Ensemble Health Partners has the second-largest share in the RCM space in the US Market with 10000+ professionals working in the organization. Ensemble partners with nearly 300 hospitals Why Join US? A Culture of - People First, Last and Always. Learning and Development Opportunities. Career Pathing. Industry Standard Compensation & Benefits. Flexible Working Hours.

Candidate Skill: Technical Skills LMS, LOS, Production Support, Issue Tracking, Escalation Handling, Stakeholder Coordination, Shift Support, Documentation, Communication, Non-Technical Support Job Description: We are looking for experienced Production Support Assistants with a strong background in non-technical support roles for a reputed organization in Pune. This is not a Business Analyst (BA) role. Key Requirements:Must have cleared Pre-Employment Requisites (PREP).Minimum 5 years of relevant experience in production support.Familiarity with LMS (Loan Management System) and LOS (Loan Origination System) is mandatory.Ability to handle escalations, support end-users, and coordinate with internal teams.Strong communication and coordination skills.Ability to document and track issues effectively.Work Schedule:5-day working week (any 5 days, including Saturday or Sunday). Rotational Shifts:10:00 AM 7:00 PM2:00 PM 11:00 PM Key Skills:Production SupportIssue Tracking and Escalation ManagementAwareness of LMS and LOSNon-technical Stakeholder CoordinationShift Flexibility

Key Responsibilities:- *Handling Software Development Process *Handling Customer Onboarding *Handling Ongoing Customer Support *Client Communication In English Project Analysis, Requirements Gathering & Documentation

Key Responsibilities:- *Handling Software Development Process *Handling Customer Onboarding *Handling Ongoing Customer Support *Client Communication In English Project Analysis, Requirements Gathering & Documentation

IMPACT CTMS Support (IMPACT CTMS & Veeva Vault eTMF) Location: Remote Experience Required: 4-8 Years Domain: Life Sciences / Healthcare Notice Period: Immediate to 30 Days Job Summary The Clinical System Administrator (CSA) is responsible for the management, oversight, and maintenance of the Veeva Vault eTMF and Veeva Vault SafetyDocs systems, along with the IMPACT Clinical Trial Management System (CTMS). This role ensures all platforms remain compliant, operational, and support seamless clinical trial operations. The primary focus is on technical expertise in IMPACT CTMS, followed by Veeva Vault eTMF. Experience with Veeva Vault SafetyDocs is a strong advantage. CoreRequirements Mandatory: Proven IT/technical experience with IMPACT CTMS (e.g., Parexel CTMS, Calyx CTMS, Ennov CTMS), including system configuration, administration, and user support. Demonstrated experience in a support-based role, handling day-to-day tasks such as ticket resolution, troubleshooting, and end-user assistance. Preferred: Hands-on technical experience with Veeva Vault eTMF, particularly in system configuration, project setup, and workflow customization aligned with clinical operations. Nice to Have : Additional experience with Veeva Vault SafetyDocs is advantageous, particularly in supporting pharmacovigilance (PV) documentation and system administration. Key Responsibilities System Configuration & Management CTMS • - Define and manage standard study build configuration to support study operations. - Assist with custom study-specific configurations and timely setup of CTMS based on protocol and timelines. - Act as SME to support study workflows and configurations. System Configuration & Management eTMF and SafetyDocs •- Maintain default configurations to support clinical and PV documentation. - Timely and accurate project setup aligned with study timelines. - Act as SME to support study and PV program needs. - Support document transfer and archiving per regulatory standards. System Configuration & Management All Systems • - Assist with custom configurations, including security documentation. • - Ensure security compliance through audits and reviews . • - Manage system upgrades, patches, UAT testing, and release documentation. System Security - Define and manage application/project-level access and roles. • - Map roles to job functions and train users accordingly. - Monitor and review system security protocols and access controls. User Support & Training - Provide first-line technical support for CTMS, eTMF, and SafetyDocs. - Act as point-of-contact with vendors for escalations and outages. • - Develop and maintain training aligned with system releases and roles. • - Conduct bi-annual compliance checks for user training. Compliance & Documentation • - Ensure systems comply with GCP, ICH, 21 CFR Part 11, and Annex 11. • - Maintain complete documentation for configuration, validation, and SOPs. - Support audits and inspections ensuring systems are audit-ready. Data Integrity & Reporting - Oversee integration with systems (EDC, finance, etc.). - Resolve integration issues with IT and vendors as needed. System Improvement and Optimization - Identify and implement process improvements for efficiency. • - Collaborate with vendors to improve system performance. - Stay current with industry best practices. Desired Skills and Qualifications Education - Bachelor's degree in Life Sciences, Information Technology, or a related field (or equivalent experience). Experience - 2–4 years administering CTMS and/or eTMF/SafetyDocs systems in a CRO, pharmaceutical, or biotech environment. - Hands-on experience with leading platforms like IMPACT CTMS (Parexel/Calyx/Ennov), Veeva Vault, Medidata, Oracle Siebel CTMS. - Understanding of study operations, regulatory requirements, and tracking/reporting standards. Technical Skills - CTMS/eTMF administration, configuration, and reporting. - Familiarity with system integration across clinical platforms. - Troubleshooting and user support capabilities. - Basic SQL; experience with SSRS, Tableau, or Power BI is a plus. Soft Skills - Strong organization and multitasking abilities. - Effective communication and interpersonal skills. - Problem-solving mindset with process improvement focus. Preferred Qualifications - Prior CRO experience. - System validation and compliance audit exposure. - Veeva Certified Administrator (any module). - Familiarity with EDC, IVRS, and other safety databases

We are hiring an IT Executive to support and maintain our IT infrastructure. Immediate joiners preferred with strong troubleshooting and technical skills.

Job Description:- 1. Supported user base of at least 100+ end users 2. Address user tickets regarding hardware, software, and networking 3.Knowledge of basic network troubleshooting at desktop level 4. Knowledge of installing the Microsoft security patches, Antivirus Patches etc. 5. Provide installation, configuration, and support of desktop computers, peripheral equipment, and software. 6. Perform routine updates of desktop hardware and software 7. Rebuild, configure, and repair desktop equipment as needed 8. OS Installation, Outlook Configure 9. IT H/W Diagnosis & troubleshooting 10. Applications & OS Troubleshooting