688 It Support Jobs - Page 12

Networking Knowledge: Basic understanding of networking protocols (TCP/IP, DNS, DHCP, etc.), and hands-on experience with Cisco networking devices (). Familiarity with Cisco IOS and other network operating systems. network support or IT support

Job Opportunity For Customer Support Engineer with Accenture. Mandatory Shift Timing 24/7 Shift Timing (Including Night Shift) Ready to work 5 days work from office L1 Support over call JD- Excellent Communication Skill. Strong Experience & background in Global Service Desk. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Active Directory-O365 is Required. We are looking for a Service Desk Engineer to provide technical assistance to our clients. They will be the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Engineer handles issues from incoming tickets, calls & chats. Tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. The Service Desk Engineer escalates unresolved problem/issues/requests to the proper tier 2 support/advanced resolver teams. Troubleshooting basic end user issues on various software applications, hardware (Laptop, Desktop & Printer) and network systems. Core Competencies Communication skills - Excellent oral and written communication skills Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems Experience with troubleshooting OSS and BSS tools Good Customer Service Skills Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience Experience with working on ITSM tools Specific Knowledge of other required Computer Systems/Applications for different work environments. If Interested kindly share your resume at rsaxena@vbeyondapac.com Thanks, Ruchi Saxena

2–5 Years in IT support, preferably in retail or multi-location environments. Provide first-level support for POS and billing software (e.g., GoFrugal) across store locations. Install, configure, and maintain Desktop PCs, Laptops, and Server. Required Candidate profile Troubleshoot system hardware and software issues for employees across locations. Diploma, IT-related field. troubleshooting. CCTV software, biometric systems, and network.

Location : Vasai East Hands on experience in TCS , and able to rectify System issues Understand Coordinate with each departmental head for new or amend implementation of TCS degree in Computer Science, Information Technology, or related field

Job summary : System Analysts need strong analytical skills , problem-solving abilities, and a basic understanding of software development and business processes . If you're looking for a more detailed job description, you can check out this resource. Let me know if you need insights on skills or career growth! Job Title : System Analyst Location : Chennai ,Hyderabad ,Bangalore Experience : 0-2 Responsibilities: Analyse current systems and workflows to identify areas for improvement. Assist in gathering and documenting business requirements. Support the design and implementation of new systems or enhancements. Collaborate with developers and stakeholders to ensure system functionality. Conduct testing and validation of system changes. Qualifications: Bachelors degree in information systems, Computer Science, or related field. Basic understanding of system development life cycle (SDLC). Strong analytical and documentation skills. Familiarity with business process modelling tools is a plus. Effective communication and teamwork skills.

Job Description: Proficiency in Mandarin Language: Job Role: Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/APAC Interact with regional sales team in Americas/APAC Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes. You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

Behavioral Skills Email etiquette Communication skills Critical thinking and problem-solving skills Achievement/Performance oriented Effectively address software requirements of the Bank pertaining modules, Collections either through development of in-house software or through customization of external software and its subsequent testing, implementation. Provide technical expertise to the application development and testing team Plan and finalize the new IT projects/initiatives based on business requirement, work closely with project delivery team for presenting project proposal to departments/National Leadership Team and seek approval for implementation. Design and prepare broad implementation plan for approved projects. Business Manage change requests for different systems: Guide the team of system analysts in understanding the business requirement and execute end to end support in development & maintenance of Asset banking applications at Ujjivan Responsible for addressing software requirements & testing from Application & Program Management Head and support implementation of the software seamlessly Monitor the implementation, maintenance and support for systems related to asset banking. Track and update the status to the change to the respective stake holders Oversee the development/customization of software by the vendor and adhere to Ujjivans requirements and project timelines Customer (Both Internal & External) Adherence to client (internal) deliverables timelines Manage user experience to have complete clients satisfaction Internal process Under asset banking, manage day to day system changes / Testing of IT operations, implementation of change as per client/user requirements Track the entire process of customization of external software to meet business requirements Preparation of solution Document Providing solution for system integration Oversee the execution of the test cases and documentation of necessary user manuals Testing of new change request. Checking the backend functionality provided by the vendor Provide necessary support to client (internal) by following-up with concerned external/internal service providers, periodically Manage necessary enhancement/corrections in the Business system including CBS and other delivery channels that come under assets banking Internal Process Managing Audit open issue Manage Change Request process Completion of goal setting, appraisal and feedback Adhere SLAs related to business-critical services are met by the IT team - 85% Adherence to timelines and Budgets for the projects under management - 95% Lead and Manage vendor services in order to ensure that the services are being delivered as contracted and as per agreed SLA - 100% Compliance to Regulatory requirements as per timelines committed - 100% Innovation & Learning Completion of relevant certifications and assigned trainings Educational Qualifications Bachelors in Computer Science, IT engineering or equivalent Post-graduate qualification is preferred. Experience(Years and Core Experience Type) 2 5 years of experience in IT and banking applications. Certifications Any additional IT application knowledge, is added advantage Functional Skills Knowledge of banking business & technology Knowledge of system integration Vendor Management

Proficiency in French Language: Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations: Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path: Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes.

Job Description: Proficiency in Spanish Language: Job Role: Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/APAC Interact with regional sales team in Americas/APAC Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents Process client s requests in line with the organization s security policies, existing mainframe access control lists Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks Manage Deliverables for Voice and Chat support Access provision on systems within the scope of offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team Monitoring the status and progress toward resolution of all open incidents Provision of access as per user requirement Keeping requestors informed on progress made Assignment of the incidents, escalating the process related matters, if necessary Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee Qualifications Graduate

Responsibilities: Having experience for 1 year to 3 years in handling international voice process. Preferably US clients Responding to client calls, requests and chat. Providing technical support via phone and chat. Resolving issues via phone or chat. Providing 24/7 support and ability to work in rotational shifts, mainly night shifts. Excellent written and verbal communication skills. Good time management skills. Good interpersonal skills. Ability to think critically. Knowledge on Service Now ticketing tool. Experience & Qualifications 1 - 3 Years of experience BE/B.Tech/M.Tech/MCA

Bachelors degree in information technology or related field. Experience 2+ years Position Overview: The Executive in IT Support is responsible for providing technical support, managing hardware, and assisting with network maintenance. Key Responsibilities: Provide technical support for hardware and software issues. Install, configure, and maintain computer systems and peripherals. Monitor and troubleshoot network connectivity issues. Assist in maintaining hardware and software inventory. Collaborate with the IT team to implement IT security measures. Qualifications and Requirements: Bachelors degree in information technology or related field. Proficiency in hardware troubleshooting and basic networking. Strong problem-solving and communication skills. Knowledge of IT security practices. Experience: 2+ years of experience in IT support or a related field. Experience with network troubleshooting and maintenance is a plus. If you are a detail-oriented HR professional with a passion for optimizing HR operations and ensuring compliance within a manufacturing environment, we encourage you to apply. This role offers an opportunity to contribute to our companys mission of sustainability and renewable energy solutions by supporting our plant workforce.

Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies

Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies

Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating suppor

Desktop Computers and Computer Hardware skills. Experience in Windows Server. Excellent problem-solving abilities Strong communication and interpersonal skills Relevant certifications in desktop support or IT Experience with ticketing systems and remote support tools. Interested candidates please share resume to naveenkumar.t@inspirisys.com / Whats App to 9600894014 Immediate joiners preferred.

Desktop Computers and Computer Hardware skills. Experience in Windows Server. Excellent problem-solving abilities Strong communication and interpersonal skills Relevant certifications in desktop support or IT Experience with ticketing systems and remote support tools. Interested candidates please share resume to naveenkumar.t@inspirisys.com / Whats App to 9600894014 Immediate joiners preferred.

Duties and Responsibilities Assist in the analysis and evaluation of IT solutions to meet organizational needs. Collaborate with cross-functional teams to implement software solutions effectively. Provide support and training to end-users on IT software applications. Monitor and report on the performance of IT solutions and software. Participate in project planning and execution to ensure timely delivery of IT initiatives. Qualifications and Requirements Bachelor's degree in Information Technology, Computer Science, or a related field. 1-3 years of experience in IT solutions and software development. Strong understanding of software development life cycle (SDLC) and project management methodologies. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Key Competencies Technical proficiency in IT solutions and software applications. Ability to work collaboratively in a team-oriented environment. Strong organizational skills and attention to detail. Adaptability and willingness to learn new technologies. Languages to be known : Malyalam,English

Job Description- Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team.• Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement• Keeping requestors informed on progress made.• Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualification- BCom, BE, BCA Looking for early OR immediately joiners If interested, please share your updated CV on kiran.meghani@wns.com

Job Area: Information Technology Group, Information Technology Group > IT Support Analyst General Summary: Job Responsibilities:1) Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems2) Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwide3) Answer incoming customer phone calls and e-mail while providing superior customer service4) Responsible for the ownership of incident creation, resolution and closure5) Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests6) Actively listen to each customers request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution7) Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issue8) Utilize basic networking functions and support for e-mail clients is essential Minimum Qualifications: High School Diploma or equivalent. 1+ year of experience in IT, Engineering Support, or related area. 1+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Physical : Frequently transports between offices, buildings, and campuses up to 2 miles. Frequently transports and installs equipment up to 40 lbs. 1) Good verbal and written communications skills2) Must be able to enunciate clearly over the telephone3) Must be able to interpret a customers' needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities4) Minimum of two years practical experience in the computing industry and corporate service-desk computing environment5) 7/365 availability is required. 24x7 shift model6) Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking7) Requires experience with two or more of the followingWindows based OS's and basics of UNIX or Linux operating system 1) Bachelors degree required2) Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environment3) Customer service, technical training and/or industry standard certifications preferred4) Contact Center experience will be a plus

Monitor application performance,ensure SLA adherence, troubleshoot issues with teams,and document incidents,root causes,and resolutions for knowledge sharing.Collaborate effectively to maintain application stability and support operational efficiency Work from home

Technical Support/Service Desk Specialist WHO- 5 Days working Location: Bangalore/Pune CTC: Up to 6 LPA Min. 1 years of experience in International Technical Support (Voice) Any Graduate (Mandatory) Notice- Immediate Contact -9119205824 (HR Sarthak)

Job description OLY FOR PUNE NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of Tech Support With International BPO On Papers (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience with International BPO (Mandate) Perks and Benefits Top Most MNC in Gurgaon and Pune. Excellent client incentives. Cab facility. Competitive salary (3 LPA 8.5 LPA based on experience and performance) Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

. The Senior Operations Analyst serves as a key technical leader within the IT support team, responsible for efficiently diagnosing, prioritizing, and coordinating the resolution of complex technical incidents. This role should apply expert engineering methodologies in one or more engineering areas. This role involves acting as an escalation point for high-impact issues and drive accountability of ticket resolution fixes of patterns with domain leads. The operations analyst also contributes to continuous improvement initiatives by analyzing incident patterns by leveraging cross-domain data and tools to identify root cause, developing best practices, and optimizing processes. Interfaces with key business stakeholders, engineering and peer operations organization leads. This role should act in compliance with industry and Company technical requirements, standards, policies and procedures. The ideal candidate will provide technical leadership to junior Engineers in the project. Job Description Core Responsibilities: 1. Advanced Incident RCA and Management: a. Support coordinate RCA and resolution of high-impact technical incidents. b. Track escalation from frontline support teams. c. Visibility into Ticket Volumes SLA adherence 2. Technical Troubleshooting and Root Cause Analysis: a. Perform advanced diagnostics and root cause analysis on critical issues involving hardware, software, networks, and systems. b. Drive implementation of temporary or permanent solutions to maintain service continuity in partnership with core engineering teams c. Work alongside engineering and operations teams to identify long-term fixes. 3. Collaboration and Stakeholder Communication: a. Faster implementation of root cause fixes and reduction in manual workarounds b. Clearly communicate incident status, impact, and resolution plans to stakeholders, including technical and executive audiences. c. Strong cross-cultural communication and collaboration skills. d. Experience working in a global delivery model with offshore and remote teams. e. Ability to manage handoffs effectively in a follow-the-sun support model. f. Proficiency in collaboration tools (e. g. , Microsoft Teams, Slack, Confluence) for seamless communication. 4. Process Improvement and Optimization: a. Analyze incident data to identify trends, recurring issues, and areas for improvement. b. Develop and enhance triage processes, workflows, and standard operating procedures (SOPs). c. Implement proactive measures to reduce incident frequency and impact. 5. Documentation and Knowledge Sharing: a. Maintain comprehensive and accurate documentation of incidents, resolutions, and best practices. b. Contribute to knowledge base updates to support efficient incident management and troubleshooting. c. Act as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering. Consistent exercise of independent judgment and discretion in matters of significance. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion diversity. Do whats right for each other, our customers, investors and our communities. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 10 Years + Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

The 1 Network Engineer is responsible for providing support for networking equipment (Router,switches...) and infrastructure, troubleshooting network issues, and assisting in the configuration and maintenance of network devices. The position involves monitoring network performance, responding to incidents, and escalating more complex issues to senior network engineers. Key Responsibilities: Network Troubleshooting : Identify and resolve basic network-related issues (e.g., connectivity, routing, and switching problems) using networking tools and devices. Configuration and Maintenance : Assist in the setup, configuration, and ongoing maintenance of routers, switches, firewalls, and other network equipment. Monitor Network Performance : Continuously monitor network systems for performance issues or outages, and use network management tools (e.g., nms,ems,gis,Dash board..) to detect and resolve problems. Incident Management : Respond to network incidents, provide initial troubleshooting steps, and escalate unresolved issues to higher-level engineers. Support for Network Upgrades : Assist in network upgrades and configuration changes under the guidance of more senior engineers. Documentation : Maintain accurate records of network configurations, changes, troubleshooting steps, and resolutions. Document standard operating procedures (SOPs) and network topologies. Collaboration : Work closely with internal teams (e.g., IT support, security teams) to ensure seamless network operations. Customer Support : Provide customer support regarding network connectivity issues or service requests, ensuring customer satisfaction and timely resolution. Security and Compliance : Assist in ensuring network security protocols are followed and compliance standards are maintained.