688 It Support Jobs - Page 11

Position Purpose FRS is looking for a business analyst whose responsibilities includes interaction with multiple stakeholders, project management, business analysis, technical /functional support, and development of IT solutions in line with best practices established by CIB and the BNP Paribas group. Responsibilities Direct Responsibilities Provide first line user support through training, research and responding to general queries and works closely with Front-Office, IT Operations, users in Finance, Risk and other Finance and reporting systems teams. Understand and analyze the business lines needs in one or more functional areas, with the aim of developing the appropriate and sustainable solutions that are consistent with the entity’s strategic plan and the associated portfolio of requests. Contribute to the finance quality of reporting, controlling data and tools availability Proactively communicate with users and propose solutions. Act as a key contributor during all the financial closing cycle (pre-closing, closing and post-closing) Ensure that the solution meets the requirements set out to cover the business line’s needs Act as the contact person within the project or maintenance teams and for the business line in relation to data and functional aspect Contributing Responsibilities Liaise with the user community and provide functional expertise and consultative support to users Investigate and resolve functional issues raised by the user community or linked to the daily batch report Facilitate the communication between team members, business units , IT and PMO organization in multiple geographical locations Proactively inform the user on the main incidents and application unavailability due to releases or other technical interventions. Contributes to preliminary studies in liaison with the business line. Helps, where appropriate, to monitor the portfolio and prioritize requests within the scope of activity. Clarifies, performs critical and constructive analysis and, where appropriate, compares the business line’s needs against the entity’s strategic plan . Ensures that the solution meets the requirements set out to cover the business line’s needs. Contributes, in conjunction with the business line, to change management and roll out for the end customer. Helps to identify business line impacts generated by the solution and with the development of action plans. Shares knowledge about the area of expertise and provides functional support. Carries out reporting in accordance with the operating rules and practices defined for the scope. Contribute to the creation and communication of Dashboards to key stakeholders. Ensure the high team standard are respected performing recurrent controls. Helps with the coordination of user communities. Build partnerships with assigned development and stakeholder teams. Raise and manage tickets for the users via the use of an online ticketing tool. Technical & Behavioral Competencies Experience: 3-5 years of experience. Technical Skills: Minimum 3 years of work experience in the field of accounting and / or accounting system and / or implementation in the financial services industry 2 -5 years of experience in Support of Financial systems or similar Proactivity and ability to work in a demanding environment Ability to synthetize and communicate efficiently with peers and management Knowledge of financial accounting and management accounting processes, standards, controls and systems. Strong analytical, management and problem solving skills Creativity & Innovation/ Problem Solving Client focused Ability to collaborate / Teamwork Communication Skills Active Listening Ability to develop and leverage networks IT knowledge Business/ IT relationship Customer Relationship, Management and Strategic Commercial Coverage Architecture IT Tests Behavioral Competencies: Assertiveness, Proactiveness & Prioritization skills are important. Excellent verbal and written communication skills. (Knowledge of the English language is required. French is a plus.) Results and Impact Demonstrates good judgement when making decisions of high complexity and impact. Is responsible for driving outcomes which have meaningful effect on project delivery. Relies on limited guidance for most complex decision making. Client, and Stakeholder Focus Able to build relationships with a mix of intermediate and senior colleagues or clients. Interacts regularly with management and department leaders. Demonstrates the ability to persuade and influence stakeholders.

Procuring, maintaining, and administering computers and office equipment. Administering corporate software systems. Deploying and enforcing security policies and procedures. Providing IT support and resolving problems for colleagues. Assisting with on boarding of new colleagues. Suggesting and implementing improvements in procedures and equipment. Maintaining knowledge of IT support, help desk procedures, products, and services. Managing an issues tracking system and reporting on issue resolution SLAs.

Candidate Skill: Technical Skills - Java, IT Support, Troubleshooting, Application Development, Debugging, Java Coding, Infrastructure Support, System Monitoring, Performance Tuning, Production Systems, Networking, Database Management. City: Bengaluru, Noida, Pune, Mumbai, Hyderabad, Mohali, Panchkula, Chennai We are looking for a skilled Java Developer with strong experience in IT support to join our team. In this hybrid role, you will leverage your Java development expertise while also providing IT support to ensure seamless application functionality and system performance. You will be responsible for coding, debugging, and troubleshooting, along with offering hands-on IT support to ensure optimal operation of our infrastructure. Key Responsibilities: Develop, test, and maintain Java applications, ensuring high performance and responsiveness. Provide IT support by troubleshooting software issues and resolving technical challenges. Collaborate with cross-functional teams to implement solutions that meet business requirements. Monitor, maintain, and support production systems, ensuring their reliability and uptime. Provide technical assistance in deploying and integrating Java-based applications. Participate in the design and development of new features and functionalities. Offer hands-on support for technical queries, infrastructure issues, and user problems. Provide documentation for support procedures, troubleshooting steps, and system configurations. Manage application performance tuning and optimize system functionalities. Qualifications: 5+ years of experience in Java development and hands-on IT support. Strong understanding of Java programming, coding, and debugging. Experience in troubleshooting and providing IT support for enterprise applications. Ability to collaborate with internal teams to resolve issues and implement solutions. Familiarity with IT infrastructure, including servers, networking, and databases. Good communication skills and ability to effectively collaborate with team members and stakeholders.

Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents Process client s requests in line with the organization s security policies, existing mainframe access control lists Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team Monitoring the status and progress toward resolution of all open incidents Provision of access as per user requirement Keeping requestors informed on progress made Assignment of the incidents, escalating the process related matters, if necessary Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee Qualifications Graduate

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries. Our Automation & Control division develops technology, products, and solutions applicable for maritime vessels, offshore production units, and fisheries & aquaculture. We look at the ocean space as our operating area where we deliver a wide range of products and services. Our deliveries ranges from single products to fully integrated systems and solutions. We have an exciting opportunity IT Support Engineer with Kongsberg Maritime India. We are looking for IT professionals who can join our team and work closely with team leads and peer developers/testers on different projects What we can offer An inspiring and safe work environment Professional development and career opportunities Competitive pay and benefits We offer hybrid working arrangement Qualifications and Experience Graduate / Engineer in any discipline Diploma/ degree in Hardware & Networking Microsoft certification will be an added advantage 1-2 years of experience Extensive Knowledge of Microsoft related products and components (Active Directory, Office 365, Microsoft System Centre Configuration Manager) Good to have Microsoft Dynamics AX, Android/iOS experience Knowledge of ITIL Framework Good knowledge of hardware (Laptop, desktops) Printer Installation and Troubleshooting Responsibilities Day-to-day support of IT systems and users. Keep track and resolve incoming cases in the IT service management system. Assist with onboarding and offboarding of users. Organize and conduct end-user training. Install and support approved software. Update local stakeholders on ongoing issues, system changes, and projects. Assist with mapping, ordering, registration, configuration and return of IT equipment. Provision, install, and configure PCs, phones, video conferencing equipment, and more. Work closely with KONGSBERG IT centrally to ensure efficient operations. Assist KONGSBERG IT centrally with local infrastructure and maintenance tasks. Ensure that cabling, networks and other IT equipment are in accordance with KONGSBERG ITs specifications, requirements and applicable security regulations. Assist as an IT resource in local projects At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for! You are able to Analyse complex issues and problems and come up with rational judgments Demonstrate specialist knowledge and expertise in own area Communicate in a clear, precise and structured way Co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goal Our comprehensive portfolio of offerings Automation & Control has been recognized as a world Work location Mahape, Navi Mumbai Point of contact Mamta Gupta

IT Support Analyst I / II Position Summary The IT Support Analyst -I / II will be responsible for providing Level-1 monitoring support for Azure Cloud Resources and Azure Virtual Desktop environment. Additionally, the candidate will handle Five9 telephony support to manage issues related to endpoints, network, Operating System, Access & Identity Management (IAM) etc. We are looking for a motivated and skilled IT Support Analyst with a passion for providing exceptional support. Experience 2-6 years of IT Operations in an enterprise environment Reports To Harkiratjit Singh Qualification Holds Bachelor’s Degree in Computer Science or related field. Roles & Responsibilities Provide Level-1 monitoring support for Azure Cloud Resources, MoveIT and Azure Virtual Desktop. Handle Five9 telephony support addressing issues related to endpoints, Operating Systems, Network, Identity & Access etc. Provide technical assistance over ServiceNow incidents, emails, Teams chat, and telephone. Utilize ServiceNow for IT service management (ITSM) processes. Monitor and manage IT infrastructure using Logic Monitor. Respond to and resolve IT support requests in a timely and efficient manner. Collaborate with other IT team members to ensure seamless support and issue resolution. Document and maintain accurate records of support activities and resolutions. Assist in the development and implementation of IT policies and procedures. Provide customer service and support to end-users. Perform patch management and vulnerability mitigation. Prepare and share daily reports related to incidents and telephony calls. Must Have Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT support, specifically in Level-1 monitoring support for Azure Cloud Resources.. Experience with Five9 telephony support. Working knowledge of Networking and IAM. Expert in installation and configure Windows and Linux environment and Applications. Troubleshooting knowledge of Teams, Outlook and other O365 Apps. Hands on experience with ServiceNow and Logic Monitor for ITSM processes. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with strong organizational skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Should Have ITIL certification. Working knowledge of Asset Management. Working knowledge of Patch Management & Vulnerability Mitigation. Good sense of prioritization and time management. Effective team core skill valuation and upscaling. Could Have Good to have familiarity with virtualization services. Good to have Incident and Escalation Management. Good to have knowledge on Azure Services. Good to have knowledge of security principles. Good to have any technical certification. About the company Fifthnote, a leading technology acceleration company, identifies business process optimization by implementing system integration and automation. We were founded in 2012 and acquired by Ensemble Health Partners in 2020. We support Ensemble IQ (EIQ®), cloud-based analytics-driven revenue cycle operating platform that enables a highly efficient and intelligent workflow automation to apply extensive domain expertise, automation and advanced acritical intelligence to drive efficiency and yield. An innovative, technology-enabled approach to revenue cycle, paired with Ensemble’s people, will drive efficiency, productivity and results for health care providers, resulting in additional resources for patient care. Together, Ensemble and Fifthnote are redefining the possible in health care by empowering people to be the difference. Ensemble Health Partners has the second-largest share in the RCM space in the US Market with 10000+ professionals working in the organization. Ensemble partners with nearly 300 hospitals Why Join US? A Culture of - People First, Last and Always. Learning and Development Opportunities. Career Pathing. Industry Standard Compensation & Benefits. Flexible Working Hours.

Candidate Skill: Technical Skills LMS, LOS, Production Support, Issue Tracking, Escalation Handling, Stakeholder Coordination, Shift Support, Documentation, Communication, Non-Technical Support Job Description: We are looking for experienced Production Support Assistants with a strong background in non-technical support roles for a reputed organization in Pune. This is not a Business Analyst (BA) role. Key Requirements:Must have cleared Pre-Employment Requisites (PREP).Minimum 5 years of relevant experience in production support.Familiarity with LMS (Loan Management System) and LOS (Loan Origination System) is mandatory.Ability to handle escalations, support end-users, and coordinate with internal teams.Strong communication and coordination skills.Ability to document and track issues effectively.Work Schedule:5-day working week (any 5 days, including Saturday or Sunday). Rotational Shifts:10:00 AM 7:00 PM2:00 PM 11:00 PM Key Skills:Production SupportIssue Tracking and Escalation ManagementAwareness of LMS and LOSNon-technical Stakeholder CoordinationShift Flexibility

Key Responsibilities:- *Handling Software Development Process *Handling Customer Onboarding *Handling Ongoing Customer Support *Client Communication In English Project Analysis, Requirements Gathering & Documentation

Key Responsibilities:- *Handling Software Development Process *Handling Customer Onboarding *Handling Ongoing Customer Support *Client Communication In English Project Analysis, Requirements Gathering & Documentation

IMPACT CTMS Support (IMPACT CTMS & Veeva Vault eTMF) Location: Remote Experience Required: 4-8 Years Domain: Life Sciences / Healthcare Notice Period: Immediate to 30 Days Job Summary The Clinical System Administrator (CSA) is responsible for the management, oversight, and maintenance of the Veeva Vault eTMF and Veeva Vault SafetyDocs systems, along with the IMPACT Clinical Trial Management System (CTMS). This role ensures all platforms remain compliant, operational, and support seamless clinical trial operations. The primary focus is on technical expertise in IMPACT CTMS, followed by Veeva Vault eTMF. Experience with Veeva Vault SafetyDocs is a strong advantage. CoreRequirements Mandatory: Proven IT/technical experience with IMPACT CTMS (e.g., Parexel CTMS, Calyx CTMS, Ennov CTMS), including system configuration, administration, and user support. Demonstrated experience in a support-based role, handling day-to-day tasks such as ticket resolution, troubleshooting, and end-user assistance. Preferred: Hands-on technical experience with Veeva Vault eTMF, particularly in system configuration, project setup, and workflow customization aligned with clinical operations. Nice to Have : Additional experience with Veeva Vault SafetyDocs is advantageous, particularly in supporting pharmacovigilance (PV) documentation and system administration. Key Responsibilities System Configuration & Management CTMS • - Define and manage standard study build configuration to support study operations. - Assist with custom study-specific configurations and timely setup of CTMS based on protocol and timelines. - Act as SME to support study workflows and configurations. System Configuration & Management eTMF and SafetyDocs •- Maintain default configurations to support clinical and PV documentation. - Timely and accurate project setup aligned with study timelines. - Act as SME to support study and PV program needs. - Support document transfer and archiving per regulatory standards. System Configuration & Management All Systems • - Assist with custom configurations, including security documentation. • - Ensure security compliance through audits and reviews . • - Manage system upgrades, patches, UAT testing, and release documentation. System Security - Define and manage application/project-level access and roles. • - Map roles to job functions and train users accordingly. - Monitor and review system security protocols and access controls. User Support & Training - Provide first-line technical support for CTMS, eTMF, and SafetyDocs. - Act as point-of-contact with vendors for escalations and outages. • - Develop and maintain training aligned with system releases and roles. • - Conduct bi-annual compliance checks for user training. Compliance & Documentation • - Ensure systems comply with GCP, ICH, 21 CFR Part 11, and Annex 11. • - Maintain complete documentation for configuration, validation, and SOPs. - Support audits and inspections ensuring systems are audit-ready. Data Integrity & Reporting - Oversee integration with systems (EDC, finance, etc.). - Resolve integration issues with IT and vendors as needed. System Improvement and Optimization - Identify and implement process improvements for efficiency. • - Collaborate with vendors to improve system performance. - Stay current with industry best practices. Desired Skills and Qualifications Education - Bachelor's degree in Life Sciences, Information Technology, or a related field (or equivalent experience). Experience - 2–4 years administering CTMS and/or eTMF/SafetyDocs systems in a CRO, pharmaceutical, or biotech environment. - Hands-on experience with leading platforms like IMPACT CTMS (Parexel/Calyx/Ennov), Veeva Vault, Medidata, Oracle Siebel CTMS. - Understanding of study operations, regulatory requirements, and tracking/reporting standards. Technical Skills - CTMS/eTMF administration, configuration, and reporting. - Familiarity with system integration across clinical platforms. - Troubleshooting and user support capabilities. - Basic SQL; experience with SSRS, Tableau, or Power BI is a plus. Soft Skills - Strong organization and multitasking abilities. - Effective communication and interpersonal skills. - Problem-solving mindset with process improvement focus. Preferred Qualifications - Prior CRO experience. - System validation and compliance audit exposure. - Veeva Certified Administrator (any module). - Familiarity with EDC, IVRS, and other safety databases

We are hiring an IT Executive to support and maintain our IT infrastructure. Immediate joiners preferred with strong troubleshooting and technical skills.

Job Description:- 1. Supported user base of at least 100+ end users 2. Address user tickets regarding hardware, software, and networking 3.Knowledge of basic network troubleshooting at desktop level 4. Knowledge of installing the Microsoft security patches, Antivirus Patches etc. 5. Provide installation, configuration, and support of desktop computers, peripheral equipment, and software. 6. Perform routine updates of desktop hardware and software 7. Rebuild, configure, and repair desktop equipment as needed 8. OS Installation, Outlook Configure 9. IT H/W Diagnosis & troubleshooting 10. Applications & OS Troubleshooting

Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals. What We Offer: Competitive salary and benefits package. Opportunities for professional development and career advancement. A collaborative and supportive work environment.

Job Title: Senior IT Support Engineer, Quality and Laboratory Systems Work Location: Manyata Tech Park, Bangalore, India Work Schedule: Three days on-site, two days remote (3/2) Career Level: D2 - Individual Contributor position. Introduction to role Are you ready to make a difference in the world of rare diseases? At Alexion AstraZeneca Rare Disease, we are committed to transforming lives by innovating and delivering meaningful value to patients and families. Our diverse team is our strength, driving breakthroughs that impact lives. Join us in a role where your work will directly contribute to the advancement of life-changing medicines. Accountabilities In this pivotal role, you will be responsible for IT support and service administration for Laboratory and Quality IT systems within Alexions Quality and Manufacturing Science and Analytical Technology (MSAT) functions. As a key contact for these functions, you will oversee BAU service management, IT support, upgrades, and minor enhancements, collaborating with external partners and vendors. Your efforts will drive operational efficiency through lean digital solutions and processes. Essential Skills/Experience Bachelors degree in Computer Science, Information Technology, Science, Engineering or a related field. 6+ years of experience in IT service management within the GxP Quality and Laboratory Systems Domain Strong knowledge of ITIL principles and IT service management best practices (e.g. ITIL 4 certification) Experience (1-3 years) of Stakeholder Relationship and Communication Management Direct experience working with the following systems: Document Management Systems (e.g. Veeva Vault QualityDocs, ZenQMS) Quality Management Systems (e.g. Veeva Vault QMS, Sparta TrackWise QMS) Validation Lifecycle Management Systems (e.g. ValGenesis and Kneat Gx) Computer Systems Validation and GAMP 5 experience Proficiency in quality management processes and regulatory requirements. Experience of Administering On-Premises Infrastructure and Cloud Hosting Experience with Administration of Segregated Lab Networks and IT Endpoint Asset Management Desirable Skills/Experience Master s Degree in Computer Science, Information Technology, Science, Engineering or a related field. Cloud Certification (e.g. AWS, Azure) Six Sigma or Lean certification Knowledge of emerging technologies like AI/ML in regulated environments Demonstrable leadership in managing multiple system and data initiatives Customer focused with high enthusiasm and energy Excellent communication, analytical, and decision-making skills Self-starter with the ability to work independently Experience working with global, multi-cultural teams At AstraZenecas Alexion division, we champion diversity and foster an energizing culture where new ideas thrive. Our commitment to inclusion ensures that life-changing innovations can come from anywhere. We celebrate each others successes and take pride in giving back to our communities. Here, your career is more than just a path; its a journey to making a difference where it truly counts. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 11-Jun-2025 17-Jun-2025 Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding an accommodation, please contact accommodations@Alexion.com . Alexion participates in E-Verify.

Key Responsibilities IT Operations Management Manage daily IT operations including system health checks, network monitoring, hardware/software troubleshooting, and escalation handling. New Site Setup Lead IT infrastructure setup for new warehouse/retail sites, including cabling, server installation, LAN/WAN configuration, and coordination with vendors. Technical Support – Provide Level 1 & 2 support for end-users, ensuring minimum downtime and prompt issue resolution across business functions. Asset & License Management – Track IT assets, ensure license compliance, and manage AMC contracts for hardware/software. Stakeholder Coordination – Serve as a key IT point of contact for internal departments (Ops, HR, Finance) and external partners during system rollouts or upgrades. Compliance & Data Security – Ensure adherence to IT policies, data backup protocols, antivirus management, and cyber hygiene across locations. Documentation & Reporting – Maintain accurate records of incidents, assets, vendor SLAs, and prepare regular IT status reports.

To receive, analyze & assign ITSM calls to respective engineer, software developer to ensure that the end user get the IT support. To support end user technology, fixed telephony & associated operating systems, software & administration platforms. Required Candidate profile 5-7 years of relevant experience of IT support, MIS, Troubleshoot, Diagnose and fix the issue in reputed pharma company

IT Support duties and responsibilities. Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the city (this may be in person or over the phone) Setting up accounts for new users Repairing and replacing equipment as necessary Testing new technology Possibly training more junior staff members Basic knowledge on cameras installation and Bio metric configuration Maintain records / logs for repairs and fixes and maintenance schedule Identity computer or network equipment shortages and place orders Develop and maintain local networks in ways that optimize performance Solving the concerns raised by kitchens by visiting kitchen orally / in remote( Two-wheeler is mandatory ) Ready to work on Saturday & Sundays, and even festivals (Benefits are available) Skills & Capabilities Ready to work in 24/7 environment Should be a teamplayer Experience 1 to 4 years Able to speak local language, Hindi& English Benefits Petrol & Mobile allowances would be given Performance incentives are eligible

Role & responsibilities Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follows documented procedures for issues presented and escalates further if need be. Delivers support for G suite applications, covering installation and basic usage - When necessary, escalates issues to the SMEs / Leads for resolution. Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently. Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support. Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques. Communicate effectively with non-technical users to explain solutions in an understandable manner. Must Have Skills : Degree Certificate (Any, but should have good written and verbal communication skills 0 - 1 years of Customer Service experience Excellent communication skills, should be able to hold a conversation Basic troubleshooting and should be able to comprehend the issues presented Ability to deal professionally as well as ability to learn new products and technologies Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements Basic knowledge on IT systems Knowledge, Skills and Abilities : Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Good Analytical & Cognitive skills Required Skills & Qualifications: Education: Any degree, with strong written and verbal communication skills. Experience: 01 year in customer service. Communication & Customer Handling: Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support. Strong customer service, multitasking, and documentation skills. Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills. Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently. Wishing you all the best!!!

Primary responsibilities will include: ProvidingLevel 1/Level 2 product support to customer issues Investigating, resolving, and providing root cause analysis on reported application issues Effectively communicatingtimely updates to customers through appropriate incident tracking tools Quickly establishingrapport, gainingand maintainingcredibility with diverse audiences Coordinatingbetween customers, development team and internal support teams while working on customer issues. Efficiently coordinatingwith the internal and external stakeholders Workingwith the customers to gather product requirement, analyzingand documenting before it is passed on to the product management team for next steps Escalatingissues as and when needed to Level II/Level III analysts or with the development teams for resolutions Following established guidelines and industry best practices to resolve customer issues The Candidate: Required skills/qualifications: Should have a minimum of 0-2 years of experience in application support Willingness to work night shifts Strong written and oral communication skills Good documentation skills and ability to communicate with the customer in a professional manner Fluency in written and spoken English

Dear Candidate, Movate (CSS Corp) is hiring candidates for Tech support/ Help Desk Engineers role for Hyderabad Location. *Please share your confirmation on mail if you can attend F2F Interview on 14 June, Saturday. Please find below details. • Interview Date: 14th June, Saturday. 2025. • Interview Time: 9:00 AM to 2: 00 PM. • Experience Range: 1 - 5 Years • Interview slots are on a first come basis, please report on time. • Interviews will happen only until positions are open. • Salary Details: 3 - 4.5 Lacs • Shift Details: 24/ 7 Shift /Rotational Shift • Notice Period: Immediate joiners- 30 Days. • Qualification- Graduation is mandatory. • Interview Process: Engineers and senior engineers will be required to take a written test followed by a verbal discussion. • Excellent Written/Spoken English • Please carry your experience and educational document photocopies during the interview. • Please carry your Aadhar card • Please mention Naukri.com_EHIRE on top of your resume) Job Summary: Roles and Responsibilities • Responsible for providing phone , chat, email and video-call based technical assistance. • Provides L1 & L2 remote support. • Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues. Principle duties and responsibilities • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures • Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners • Uses troubleshooting techniques to identify network related issues. • Attends required technical training sessions and makes effective use of KBs to address issues efficiently. • Complies with schedule adherence to ensure the overall service level targets are achieved. • Identifies and provides input on unique (or) recurring user problems. Desired Candidate Profile • Working knowledge of Windows OS and basic knowledge on Linux OS • Working knowledge of PC architecture/technology • Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines. • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills. • Good Analytical & Cognitive skills and proficient in Communication • Deducible Comprehension and reading Skills. • Minimum 1 year of International calling experience Technical troubleshooting - Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc. ________________________________________ Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Relevant certifications such as ITIL, CCNA, MCSA, MCSE or RHCE and Azure/AWS/GCP Administrator Associate are a plus. Please carry the below mention Documents (Mandatory): • Updated Resume and any Government Id Proof. • ( Mention Naukri.com_EHIRE at the top) Disclaimer: Please ignore if not interested or not relevant to your profile.

Dear Candidate, Movate (CSS Corp) is hiring candidates for Tech support/ Help Desk Sr. Engineer role for Hyderabad Location. *Please share your confirmation on mail if you can attend F2F Interview on 14 June, Saturday. Please find below details. • Interview Date: 14th June, Saturday. 2025. • Interview Time: 9:00 AM to 4: 00 PM. • Experience Range: 5 - 7 Years • Interview slots are on a first come basis, please report on time. • Interviews will happen only until positions are open. • Salary Details: As per Market Std. • Shift Details: 24/ 7 Shift /Rotational Shift • Notice Period: Immediate joiners- 30 Days. • Qualification- Graduation is mandatory. • Interview Process: Engineers and senior engineers will be required to take a written test followed by a verbal discussion. • Excellent Written/Spoken English • Please carry your experience and educational document photocopies during the interview. • Please carry your Aadhar card • Please mention Naukri.com_EHIRE on top of your resume) Job Summary: Roles and Responsibilities • Responsible for providing phone , chat, email and video-call based technical assistance. • Provides L1 & L2 remote support. • Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues. Principle duties and responsibilities • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures • Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners • Uses troubleshooting techniques to identify network related issues. • Attends required technical training sessions and makes effective use of KBs to address issues efficiently. • Complies with schedule adherence to ensure the overall service level targets are achieved. • Identifies and provides input on unique (or) recurring user problems. Desired Candidate Profile • Working knowledge of Windows OS and basic knowledge on Linux OS • Working knowledge of PC architecture/technology • Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines. • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills. • Good Analytical & Cognitive skills and proficient in Communication • Deducible Comprehension and reading Skills. • Minimum 1 year of International calling experience Technical troubleshooting - Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc. ________________________________________ Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Relevant certifications such as ITIL, CCNA, MCSA, MCSE or RHCE and Azure/AWS/GCP Administrator Associate are a plus. Please carry the below mention Documents (Mandatory): • Updated Resume and any Government Id Proof. • ( Mention Naukri.com_EHIRE at the top) Disclaimer: Please ignore if not interested or not relevant to your profile.

About the Role: We are looking for an experienced Customer Support Lead to manage and enhance our application support operations for our SaaS-based product. This role requires a professional who has worked in B2B environments, handled corporate clients, and is capable of managing both customer escalations and a growing support team. The ideal candidate should be customer-obsessed, tech-savvy, and commercially inclined. Key Responsibilities: Application Support: Serve as the primary escalation point for resolving complex technical and functional issues related to the SaaS application. Troubleshoot and coordinate with internal teams to resolve product-related issues promptly. Maintain deep knowledge of the product to provide accurate solutions. Client Relationship Management: Manage and nurture relationships with key B2B clients. Coordinate renewal processes and follow-ups for subscription continuity and timely payments. Collaborate with different teams to support retention and growth goals. Commercial Growth Support: Identify and execute upselling and cross-selling opportunities during client interactions. Maintain a strong understanding of customer usage patterns and needs to suggest relevant features or upgrades. Team Leadership: Lead and mentor a small team of support executives. Monitor performance metrics, allocate tasks, and ensure SLAs are met. Build knowledge repositories and standard operating procedures (SOPs) for the team. Reporting & Insights: Track customer support KPIs and prepare weekly/monthly reports for management. Provide feedback to the Product and Engineering teams based on customer input. Required Skills & Qualifications: 5+ years of experience in customer support or application support, preferably in a SaaS or software company. Experience supporting corporate clients and B2B models is mandatory. Proven ability to resolve technical/product issues and deliver high customer satisfaction. Experience in upselling, cross-selling, and handling renewal coordination. Strong communication and interpersonal skills with a customer-first mindset. Ability to manage and mentor a team effectively. Comfortable working with CRM and support ticketing systems (e.g., Freshdesk, Zendesk, Salesforce, etc.). Good to Have: Exposure to tools like Jira, Intercom, or similar platforms. Basic understanding of APIs or cloud platforms is a plus. Previous experience working in a startup or high-growth environment.

Role & responsibilities Provide Technical support for end users across IT system and applications. Troubleshoot and resolve issues related to Power Apps, Power Automate etc. Monitor and maintain Power platform environments, addressing performance. Support to building and testing simple apps using Microsoft Power Apps.

Responsibilities: * Perform mechanical maintenance on equipment * Provide IT support and purchase operations assistance * Maintain machinery through regular checks and repairs * Execute commercial tasks with supervision Health insurance Provident fund

Roles & Responsibilities: Assist in project execution under the guidance of senior team members. Support in research, development, testing, documentation, or data analysis based on the assigned domain. Collaborate with cross-functional teams to understand business and technical requirements. Participate in team meetings and contribute to idea generation and problem-solving. Maintain project documentation, reports, and presentations. Complete assigned tasks within deadlines while maintaining quality and accuracy. Learn and use tools, platforms, or frameworks relevant to the tteam'seams work. Eligibility Criteria: Currently pursuing B.Tech / B.E. in [Computer Science, IT, ECE, Mechanical, Civil, etc.]. Strong academic background and willingness to learn. Good communication and teamwork skills. Basic knowledge in domain-related tools or technologies is a plus (e.g., Python, Java, CAD, SQL, AutoCAD, etc.) Skills Required (customize as needed): Analytical and problem-solving abilities Basic technical or engineering knowledge MS Office / Google Workspace proficiency Eagerness to learn and adapt in a fast-paced environment Time management and accountability