IT Support Engineer

Location: ICD Tumb (Remote Area) Third-Party Payroll: Vapi Manpower Note: No residential accommodation will be provided. Role: Desktop Support Engineer L2 Work Location: ICD Tumb Payroll Company: Vapi Manpower Accommodation: Not provided Contact Person: Ashish Mishra WhatsApp: +91 81084 61922 Responsibilities: Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues. Respond to and manage escalated support tickets, ensuring timely resolution. Install, configure, and maintain software and hardware components. Assist in the setup and support of network-related issues. Document support processes and resolutions in the ticketing system Service Now Collaborate with other IT teams to resolve issues and improve support processes. Maintain knowledge of current IT trends and technologies. Qualifications: Bachelor’s degree in information technology, Computer Science, or a related field. 4-5 years of experience in desktop support or a related IT role . Strong understanding of computer hardware, software, and networks. Ability to troubleshoot and resolve advanced technical issues. Excellent communication and interpersonal skills. Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus. Skills: Proficiency with Windows operating systems, Mac OS, and Active Directory. Familiarity with Microsoft Office Suite and remote desktop tools. Network troubleshooting and hardware diagnostics and repair. Understanding of the ITIL framework. Job Type: Full-time Pay: ₹20,315.94 - ₹28,398.82 per month Benefits: Health insurance Paid sick time Provident Fund Shift: Day shift Evening shift Morning shift Night shift Rotational shift Work Location: In person