IT Service Desk

Job Description

IT Full-Time Job ID: DGC00652 Chennai, Tamil Nadu 1-4 Yrs ₹02 - ₹05 Yearly Job description Sysnet Global Technologies Pvt Ltd is looking for IT Service Desk to join our dynamic team and embark on a rewarding career journey. As an IT Service Desk Specialist, you will be the first point of contact for end-users seeking technical assistance Your role involves providing support, troubleshooting issues, and ensuring timely resolution of IT-related inquiries The position requires excellent communication skills, technical proficiency, and a customer-centric approach Responsibilities:User Support:Provide first-level technical support to end-users via phone, email, or in-person Assist users with login issues, password resets, software installations, and other IT-related inquiries Incident Management:Log and categorize IT incidents and service requests Prioritize and escalate issues according to established procedures Troubleshooting:Diagnose and resolve hardware, software, and network-related issues Guide users through step-by-step solutions and provide clear instructions Documentation:Maintain detailed documentation of IT support procedures and troubleshooting steps Create knowledge base articles to facilitate self-help for users Remote Assistance:Utilize remote assistance tools to troubleshoot and resolve issues for off-site users Ensure effective communication and support for remote workers User Training:Provide basic training to end-users on IT systems, applications, and security best practices Conduct periodic training sessions on new software releases or updates Hardware and Software Deployment:Assist in the deployment and setup of computer systems, laptops, and other IT equipment Install and configure software applications as needed User Communication:Communicate IT-related announcements, updates, and maintenance schedules to end-users Foster positive relationships with users and ensure a high level of customer satisfaction