697 Issue Resolution Jobs - Page 28

Get to know our Team: L2 Tech Support team is responsible for providing technical assistance to various Support and Engg teams both internal and external. Team will provide technical support with respect to issues raised by various teams related to Consumers which includes Passengers, Drivers, Merchants and any other partners. Get to know the Role: Provide technical support to customer issues and other complex and escalated issues. Provide troubleshooting and technical support via Jira, messenger, other Web based tools and email etc. Act as a liaison between customers, Support teams and Engineering teams. Collaborate with other teams and experts whenever required to solve complex technical issues. You will be reporting to Senior Specialist Payment Operations in the team. This is a hybrid role based in Bangalore only. The Critical Tasks You Will Perform Support product and feature launches by collaborating with business operations and engineering teams. Troubleshoot and resolve technical issues, ensuring minimal disruption to stakeholders. Enhance system reliability, stability, and scalability in partnership with engineering teams. Lead outage calls, driving issue resolution to minimize user impact. Document and share operational, maintenance, and troubleshooting procedures across teams. Read more Skills you need The Essential Skills You Will Need Minimum of 3 years of relevant experience with a Bachelors degree in Engineering/B.Tech. Must have at least 2 years experience related to support or operations. Strong database knowledge, particularly MySQL, with experience in writing SQL queries. Hands-on experience in supporting product, system, or application launches with an understanding of SDLC. Proficiency in online tools such as Go-Land, Kibana, Jira, power-Bi and web-based email platforms. Excellent troubleshooting and problem-solving skills to diagnose complex technical issues by code debugging. Ability to implement processes for efficient issue tracking, reporting, and resolution while maintaining SLAs.

Job Description: Consultant_SAP_MDG Techo Functional role Responsibilities: Collaborate with business stakeholders to gather and analyze requirements for designing effective master data governance processes. Map SAP MDGs functional capabilities to business needs, ensuring alignment with overall enterprise data governance strategies. Design and define process models within SAP MDG, including entity types, change requests, business rules, and activities. Configure SAP MDG solutions for various master data domains such as Material, Customer, Vendor, Finance, or others, based on business requirements. Customize and enhance data models, workflows, and user interfaces within SAP MDG to support specific organizational needs. Develop functional specifications, create test plans, and test scripts for unit testing, integration testing, and user acceptance testing (UAT). Identify, troubleshoot, and resolve both functional and technical issues encountered during MDG implementations. Support post-go-live activities, including system monitoring, issue resolution, and user training to ensure smooth adoption and continued system effectiveness. MDG ABAP exposure is preferred but not mandatory for a Techno-Functional profile. Additional Sills:

Description: ACCOUNTABILITIES: Designs, codes, tests, debugs and documents software according to Dell s systems quality standards, policies and procedures. Analyzes business needs and creates software solutions. Responsible for preparing design documentation. Prepares test data for unit, string and parallel testing. Evaluates and recommends software and hardware solutions to meet user needs. Resolves customer issues with software solutions and responds to suggestions for improvements and enhancements. Works with business and development teams to clarify requirements to ensure testability. Drafts, revises, and maintains test plans, test cases, and automated test scripts. Executes test procedures according to software requirements specifications Logs defects and makes recommendations to address defects. Retests software corrections to ensure problems are resolved. Documents evolution of testing procedures for future replication. May conduct performance and scalability testing. RESPONSIBILITIES: Leads small to moderate budget projects; may perform in project leadership role and/or may supervise the activities of lower level personnel. Provides resolutions to a diverse range of complex problems. Executes schedules, costs and documentation to ensure assigned projects come to successful conclusion. May assist in training, assigning and checking the work of less experienced developers. Performs estimation efforts on projects and tracks progress. Drafts and revises test plans and scripts with consideration to end-to-end system flows. Executes test scripts according to application requirements documentation. Logs defects, identifies course of action and performs preliminary root cause analysis. Analyzes and communicates test results to project team. Description Comments Additional Details Description Comments : Core Java Concepts: Demonstrate strong understanding and application of core Java principles.Spring Boot Framework: Utilize Spring Boot for developing robust and scalable applications.Debugging and Defect Resolution: Efficiently debug and resolve defects in Spring Boot projects.Build Tools: Apply basic knowledge of CICDSecurity Issue Resolution: Identify and resolve security vulnerabilities in the project. Not to Exceed Rate : (No Value)

Design and Development: Develop automated test scripts using Java and Selenium WebDriver for web applications. Framework Development: Design and implement automation frameworks using tools like Cucumber BDD to define test scenarios and steps. Test Execution: Execute automated tests, analyze results, and report defects. Defect Management: Collaborate with developers to resolve identified defects and ensure timely issue resolution. Collaboration: Work with cross-functional teams to identify requirements, create test plans, and ensure alignment on testing strategies. Documentation: Maintain comprehensive test plans, test cases, and test reports. Continuous Improvement: Stay updated with the latest automation tools and technologies. Performance Testing: Design and execute performance tests to identify performance bottlenecks and ensure optimal application behavior.

Process billing and remit requests for various MetLife products across Small, Regional and National markets Follow up with required stakeholders for additional/missing information or any other relevant task that is important for drawing closure on a case Ensure that the allocated inventory/task is completed within recommended timelines and accuracy thresholds Build excellent business relationship with customer groups, peers and seniors Able to work as a natural team-player in the business functions Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution Provide inputs on process and system to the team members Responds promptly and calmly to changing events and situations Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with Professional from the Operations with at least 0-2 years of working experience of which at least 1 year work experience in a BPO operations environment in the specific insurance sector College (Graduation in any stream)

We are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management ITSM solutions. This role involves designing developing and automating incident change and request management workflows while integrating AI-driven automation for predictive analytics and decision-making. The ideal candidate should have hands-on experience in ServiceNow development, scripting, AI integration and workflow automation. Key Responsibilities: ServiceNow ITSM Development: Design and configure ITSM workflows business rules UI policies and catalog items within ServiceNow Develop and maintain Incident, Problem, Change and Request Management solutions Implement Flow Designer, Client Scripts, Integration Hub and Virtual Agent based solutions Collaborate with process owners to align ITSM solutions with business needs Agentic AI Automation Integration: Implement AI-driven automation to enhance ITSM processes including auto-triaging intelligent change approvals and predictive issue resolution Leverage Conversational AI and Virtual Agents to streamline user interactions and reduce manual workload Integrate AI/ML models for risk-based decision-making in Change and Incident Management Optimize workflows using Agentic AI-based policy compliance and risk evaluation mechanisms API Data Integrations: Develop integrations between ServiceNow and third-party AI tools monitoring platforms and enterprise systems using REST/SOAP APIs Work with data models CMDB relationships and external analytics engines to improve AI-driven insights Automate data ingestion event correlation and AI-powered resolution workflows Compliance Security Performance Optimization Ensure all AI-enabled workflows align with ITIL best practices and enterprise security policies Implement governance measures for AI-driven decisions ensuring transparency and accountability Optimize ServiceNow performance data integrity and automation accuracy to improve ITSM efficiency To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

The platform will deliver a framework to support multiple programming languages i.e Java, Node.js, Python, Ruby/Rails, Scala and Fuse for enterprise and consumer mobile & web application developers. You will create innovative tools and capabilities to enable continuous delivery - building, provisioning, and administering multi-tenant, scale-out applications throughout the life cycle, from development, test and into production. You will be challenged with identifying innovative ideas and proofs of concept to deliver against the existing and future needs of our customers. As an Engineer, your primary responsibility will be to maintain a robust, efficient, effective, 24x7 service operation for the Private Cloud environment and its tools. We are a start-up, we will wear many hats, work fast and smart, and adapt and iterate quickly. You will work closely with your US and India leaders and peers to deliver a Follow the Sun capability that is best in class in Quality and Capability at a cost-effective price point. Responsibilities: This is an individual contributor role to manage Operations for Public, Private and Hybrid cloud footprint at in highly hydrogenous environment. You are expected to work on Jira story/bug, ITSM incident, change and problem tickets to support the IaaS/ PaaS infrastructure and expected to adhere the shift pattern (Full night shifts are not expected). Focuses on the internal Customer and their applications. Ensures high availability of all environments and the achievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) All ITIL / ITSM processes including Incident, Problem, Change, Release, Asset, Configuration and Service Level Management Partners with Cloud engineering teams and technical product managers to support a continuously evolving platform. Uses technical acumen to provide alternatives, ask probing questions and support the team in technical issue resolution. Coordinates communications, escalates, and facilitates resolution of risks, issues, and changes tied to the Infrastructure and Operations Minimum Qualifications Overall 6+ years of industry experience with 4-5 Years of relevant experience 3+ years of experience working with public cloud services (preferably AWS or GCP) and a proven track record of building complex infrastructure. 3+ years of Strong hands-on deployment and troubleshooting expertise experience working with private cloud ( OpenShift, Kubernetes, Docker) Demonstrated professional expertise in a large Fortune 100 company running an IT Production Operation at scale including Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Databases across all tiers) Ability to work with Infrastructures and Platforms including IaaS, PaaS, Cloud technologies and tools for Continuous Delivery (CD) In depth understanding of Linux functionalities/ features as well as good experience of Linux system engineering. Good understanding of web technologies (http, headers, authentication, ssl, routers, load balancing, etc.) At least medium level expertise in one of following: Python/ shell scripting Golang and Rest API Preferred Qualifications Splunk ELK Node.js Java, JBoss, WAS Ansible Puppet Cloud management and administration Continuous delivery experience/DevOps/Agile Other skills Proven diagnostic, troubleshooting, and service restoration skills. Excellent interpersonal skills, customer service skills, and English communication skills with difficult customers in outage situations. Metrics management Outstanding written and verbal communication skills Bachelor s degree in computer science, Computer Engineering, or equivalent work experience Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. American Express has embarked on an exciting Cloud, Big Data and Mobile transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative payment products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team. You will contribute to a rock star start-up engineering team which will deliver the next generation auto-scaled, Highly Available, hybrid cloud enterprise application platform (PaaS) for the mission critical American Express Delivery Transformation initiative. The platform will deliver a framework to support multiple programming languages i.e Java, Node.js, Python, Ruby/Rails, Scala and Fuse for enterprise and consumer mobile & web application developers. You will create innovative tools and capabilities to enable continuous delivery - building, provisioning, and administering multi-tenant, scale-out applications throughout the life cycle, from development, test and into production. You will be challenged with identifying innovative ideas and proofs of concept to deliver against the existing and future needs of our customers. As an Engineer, your primary responsibility will be to maintain a robust, efficient, effective, 24x7 service operation for the Private Cloud environment and its tools. We are a start-up, we will wear many hats, work fast and smart, and adapt and iterate quickly. You will work closely with your US and India leaders and peers to deliver a Follow the Sun capability that is best in class in Quality and Capability at a cost-effective price point. Responsibilities: This is an individual contributor role to manage Operations for Public, Private and Hybrid cloud footprint at in highly hydrogenous environment. You are expected to work on Jira story/bug, ITSM incident, change and problem tickets to support the IaaS/ PaaS infrastructure and expected to adhere the shift pattern (Full night shifts are not expected). Focuses on the internal Customer and their applications. Ensures high availability of all environments and the achievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) All ITIL / ITSM processes including Incident, Problem, Change, Release, Asset, Configuration and Service Level Management Partners with Cloud engineering teams and technical product managers to support a continuously evolving platform. Uses technical acumen to provide alternatives, ask probing questions and support the team in technical issue resolution. Coordinates communications, escalates, and facilitates resolution of risks, issues, and changes tied to the Infrastructure and Operations Minimum Qualifications Overall 6+ years of industry experience with 4-5 Years of relevant experience 3+ years of experience working with public cloud services (preferably AWS or GCP) and a proven track record of building complex infrastructure. 3+ years of Strong hands-on deployment and troubleshooting expertise experience working with private cloud ( OpenShift, Kubernetes, Docker) Demonstrated professional expertise in a large Fortune 100 company running an IT Production Operation at scale including Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Databases across all tiers) Ability to work with Infrastructures and Platforms including IaaS, PaaS, Cloud technologies and tools for Continuous Delivery (CD) In depth understanding of Linux functionalities/ features as well as good experience of Linux system engineering. Good understanding of web technologies (http, headers, authentication, ssl, routers, load balancing, etc.) At least medium level expertise in one of following: Python/ shell scripting Golang and Rest API Preferred Qualifications Splunk ELK Node.js Java, JBoss, WAS Ansible Puppet Cloud management and administration Continuous delivery experience/DevOps/Agile Other skills Proven diagnostic, troubleshooting, and service restoration skills. Excellent interpersonal skills, customer service skills, and English communication skills with difficult customers in outage situations. Metrics management Outstanding written and verbal communication skills Bachelor s degree in computer science, Computer Engineering, or equivalent work experience We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job Summary: We are seeking a proactive and detail-oriented Project Manager with extensive experience 10-14 yrs of exp in production support , JIRA management , and business reporting . The ideal candidate will be responsible for overseeing the day-to-day operations, ensuring timely issue resolution, and facilitating communication between technical teams and business stakeholders. In addition, the role will involve delivering comprehensive reports on production support activities, incidents, and performance metrics to business stakeholders, ensuring transparency and driving continuous improvement. Key Responsibilities: Incident Management : Coordinate incident response activities, ensuring quick resolution and minimal disruption. Collaborate with technical teams to investigate root causes and ensure proper documentation of incidents. JIRA Management : Use JIRA for tracking production support issues, managing tickets, and ensuring smooth workflow of incidents and change requests. Create and manage dashboards to track key performance indicators (KPIs) and ticket resolution statuses. Cross-Functional Coordination : Work closely with development teams, operations, QA, and business stakeholders to manage production issues, prioritize tasks, and communicate status updates. Stakeholder Reporting : Create and present regular business-facing reports on production support activities, incident resolution, SLA compliance, and trends. Tailor reports to the audiences needs and ensure that the business has full visibility into production issues and their resolutions. Root Cause Analysis & Continuous Improvement : Conduct root cause analysis for recurring issues and drive efforts for continuous improvement. Implement preventive measures to reduce downtime and improve system stability. Change Management : Ensure proper change management procedures are followed for deploying updates to production environments. Track and report on change requests, ensuring minimal business impact and adherence to timelines. Risk & Issue Management : Proactively identify risks and potential issues in production environments and develop mitigation plans. Escalate issues as necessary to ensure timely resolution. Documentation & Process Optimization : Maintain clear and thorough documentation of incidents, resolutions, system changes, and business reports. Identify opportunities to optimize processes and improve support workflows. Business Communication : Act as the primary point of contact between the production support team and business stakeholders, ensuring clear and timely communication regarding the status of production issues, system availability, and upcoming changes. Bachelor / Master degree in computer science 7 - 9 years of experience Team handling with reporting

THE ROLE: Associate, Service Operations Othain Group is a global IT and BP Solutions and Services Company The Group s main focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights, with focused IT capabilities, targeted analytics and pragmatic reengineering the company delivers a comprehensive client solution. Othain group believes in delivering extra ordinary customer care and solutions to customers and clients. Each contact with the customer is seen as an opportunity to enhance relationship and create value for the customer. Associate, Service Operations Job Location: Hyderabad (Work from office) Work hours: 5:30 PM to 2:30 AM IST ( US working hours) Job Summary: We are seeking a highly organized, detail-oriented Service Operations Associate to manage the processing of professional service vendor invoices. The ideal candidate will have intermediate Excel skills, prior accounting experience, and a proactive approach to resolving vendor invoice issues. This role requires excellent communication skills to collaborate with vendors, internal teams, and escalate unresolved issues as needed. Job Responsibilities: Process professional service vendor invoices within 24 hours of receipt. Review invoices for accuracy, appropriate approvals, and compliance with company policies. Collaborate with vendors to resolve discrepancies, rejections, or missing information. Follow up diligently on rejected or disputed invoices to ensure timely resolution. Work closely with the Accounts Payable team to facilitate payments and resolve rejected invoices. Escalate unresolved issues to management in a timely manner. Maintain accurate and organized records of invoice processing and communications. Utilize intermediate Excel skills to track, reconcile, and report on invoice data. Support periodic audits by providing requested invoice documentation. Education and Experience: Bachelor s degree or equivalent experience and/or military experience. 2+ years of accounting, finance, professional services or related experience. Strong attention to detail and organizational skills. Ability to manage multiple tasks and prioritize effectively under deadlines. Intermediate proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, basic formulas). Experience working with accounting software, PSA and ERP systems preferred. Strong verbal and written communication skills. Problem-solving mindset and ability to independently drive issue resolution.

SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. At SuperOps, we re building a modern, unified PSA-RMM platform to help MSPs deliver better IT services. As a Customer Success Executive, you ll be the trusted advisor to our customers, helping them realize maximum value from our platform. You will own the post-sales relationship, guiding onboarding, driving product adoption, and ensuring ongoing satisfaction and retention. Your role will be critical in building long-term customer relationships and turning users into advocates. Working in an early-stage startup is something I ve always wanted to do, and the experience here at SuperOps is everything I hoped for. I love how transparent we are as an org, and I m so glad I get to be a part of the decision-making process from the smallest to the biggest things. Get to learn so much from this wonderful team we re putting together. What Youll Do: Customer Onboarding: Guide customers through the onboarding process, ensuring a smooth and efficient implementation of our products or services. Provide training sessions to familiarise customers with key features and functionalities. Account Management: Develop and maintain strong, long-lasting customer relationships. Serve as the main point of contact for assigned accounts, addressing customer inquiries and concerns promptly. Product Adoption: Proactively engage with customers to drive product adoption and usage. Identify opportunities to enhance customer value through upselling or cross-selling additional products or features. Customer Advocacy: Identify satisfied customers willing to serve as references or participate in case studies. Encourage and gather customer testimonials and success stories. Feedback and Issue Resolution: Act as a customer advocate within the company, providing valuable feedback to product and development teams. Collaborate with internal teams to resolve customer issues promptly. Renewals and Upsells: Monitor customer usage and proactively engage with customers approaching renewal dates. Identify opportunities for upselling or expanding the scope of services to meet customer needs. Customer Health Monitoring: Develop and implement customer health monitoring processes to identify at-risk accounts and take proactive measures to retain them Proven experience of 1 - 4 years in customer success or account management, preferably in a B2B SaaS. Minimum 1 year of Customer Success Experience is Must. Strong communication and interpersonal skills. Ability to understand and articulate technical concepts. Demonstrated ability to manage multiple customer accounts and prioritise effectively Proactive mindset with a focus on problem-solving. Familiarity with CRM software and customer success tools. Ready to work in Night Shifts. Oops, weve hit a glitch. Try entering the details again.

As this is an Intellimatch developer role Interacting with business client stakeholders & assessing requirements for the new reconciliation & responsible for matching rule prototype configuration & implementation in Intellimatch platform Required Candidate profile Responsible for working with business users to gather understand collateundersta & the requirement Configure the Imatch tool follow the test run process to produce the Imatch results and release cycle

We’re seeking a Ramco HCM Techno-Functional Consultant with 4+ years of experience in implementation, configuration, and support. Must have expertise in TSQL/MSSQL, Ramco HCM modules, HR processes, and at least 2 end-to-end implementations.

Role Proficiency: A Voice Associate should under very minimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very minimal guidance effectively and efficiently process the transactions assigned in a timely manner and ensure that quality of output and accuracy of information is maintained in alignment with SLAs Outcomes: Acts under very minimal guidance to achieve the following: Service Level Agreement (SLAs) specified by the client in terms of quality productivity and schedule should be managed to ensure 100% adherence. Data: Analyze information enter and verify data following the SOP to ensure completion of the task. Voice: Customer calls responses and any updates or edits to workflow based on after call work should be performed as per directions. Be aware of any clients processor product updates and ensure 100% compliance towards the same. Proficient in the process and assist other team members who are new to the process to ensure quick readiness of the team. Able to handle and manage higher complexity tasks. Able to analyze processes and come up with ideas to automate them to increase operational efficiency. Measures of Outcomes: 100% Adherence to quality standards Adherence to turnaround time for response and resolution Completion of all mandatory training requirements 100% adherence to process and standards 100% adherence to SLAs where applicable Number of issues fixed and tasks completed Number of non-compliance issues with respect to SOP Production readiness of new joiners within agreed timelines by providing guidance Zero/No Client Escalations Outputs Expected: Processing Data: Processing transactions assigned as per SOPs Handling calls Voice: Handle customer support calls resolve issues and complete after-call work Production: Take calls (voice) or process complex transactions (data) Quality: Perform quality control for transactions processed by associates if required Reporting: Create reports prepare spreadsheets of daily transactions data entry in software/tool Report status of tasks assigned complying with project related reporting standards and process Productivity: Completion of tasks with zero errors. Take steps to improve performance based on coaching Monitors progress of requests for support and ensures users and other interested parties are kept informed. Issue Resolution: Identifies analyses and solves the incidents/transactions. Address any problems with the supervisor /QA to ensure maximum productivity and efficiency. Training: Attends one on one need-based domain/project/technical trainings as needed. On time completion of all mandatory training requirements of the organization and customer. Provide on floor training and one to one mentorship of new joiners. Escalation: Escalate problems to appropriate individuals and support team based on established guidelines and procedures. Manage knowledge: Consume project related documents share point libraries and client universities Communication: Share status update to the respective stakeholders and within the team Collaboration: Collaborate with different towers of delivery for quick resolution (within SLA); document learnings for self-reference. Collaborate with other team members for timely resolution of errors Assist new team members to understand the customer environment. Process Adherence: Thorough understanding of organization and customer defined process; consult with mentor when in doubt. Adherence to defined processes. organization' s policies and business conduct. Skill Examples: Customer Focus: Focus on providing prompt and efficient service to customers goes out of the way to ensure that individual customer needs are met. Attention to detail to ensure SOPs are followed and mistakes are not knowingly made Team Work: Respect others and work well within the team. Communication: Speak clearly and write in a clear and concise manner. Uses appropriate style and language for communication (Data) Communication: Speaks in an accent neutral manner or with the accent required for the process with good vocabulary and grammar skills. Writes clearly (Voice) Typing Speed with 15WPM and 80% accuracy Make rule-based decisions and judgments based on guidance from Lead Analytical ability to understand the larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Willingness and ability to learn new skills domain knowledge etc. Sr. Process Associate Quality Auditor SME Frontline resource - Voice/Backoffice Quality Auditors SME Knowledge Examples: Familiar with Windows Operating Systems MS Word MS Excel. English comprehension - Reading writing and speaking Domain knowledge based on process (healthcare banking investment F&A retail customer support etc) Fair understanding of customer infrastructure ability to co-relate failures. Familiarity with work allocation and intake functions Experience level - 2 to 5 years Additional Comments: We are seeking a dedicated and detail-oriented Accounts and Finance Assistant to join our team. The ideal candidate should have a solid foundation in accounts and finance, preferably with a commerce background. Key Responsibilities: - Assist in the preparation and maintenance of financial records. - Support the finance team in daily accounting tasks. - Manage accounts payable and receivable. - Reconcile bank statements and financial transactions. - Assist in the preparation of financial reports and statements. - Ensure compliance with financial regulations and standards. - Utilize Microsoft Outlook and Microsoft 365 for communication and documentation. Qualifications: - Graduation/Post Graduation in Commerce or related field. - Basic knowledge of accounts and finance. - Proficiency in Microsoft Outlook and Microsoft 365. - Strong analytical and problem-solving skills. - Excellent attention to detail and organizational skills. - Ability to work independently and as part of a team. Required Skills Accounting,Operations,Read and Write

Job responsibilities Perform root cause analysis (RCA) on major impacting incidents, as well as standard incidents with potential for impact, ensuring root cause and tactical/strategic actions are identified. Coordinate, convene, and facilitate major problem review meetings across the North America region, and other regions where needed. Proactively analyze and define problem areas, developing strategic efforts across all levels of priority/severity. Apply RCA lessons learned across the technology environment. Partner with business resources and develop actions to eliminate recurrence on business-owned incidents. Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently. Ensure the problem records are accurate and progress through the Problem Management process in a timely and prioritized fashion. Manage and maintain information in the ServiceNow tool and other artifacts as necessary. Own and run various Stability and Service Level Improvement programs for applications/services as well as other initiatives in an agile approach. Drive continuous improvement initiatives and implement best practices in Problem Management. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience managing Root Cause Analysis (RCA) in a system of record such as Service Now. Proficient in pattern recognition and data correlation, with strong analytical and problem-solving skills. Advanced Excel knowledge with the ability to dissect large data files, utilizing formulas, minor scripting, and filtering. Ability to navigate, interface, and work with multiple teams across regional boundaries and communication channels, demonstrating command and control. Ability to influence and lead technical conversations with various application support groups that include technical leaders, IT professionals, developers, and architects. Continuously track progress to ensure deliverables within prescribed timelines until full problem closure. Cross-technology background in disciplines such as Cloud Engineering, Networking, Site Reliability Engineering, or Technology Support. Understanding of observability and monitoring tools and techniques. Excellent communication, technical writing, presentation, and relationship management skills.

Role Overview: Were seeking a passionate and experienced Technical Support Team Lead to empower, grow, and lead our high-performing support team. In this role, you wont just be resolving tickets you'll be building a proactive, customer-obsessed support function that plays a critical role in our customers success and our companys growth. You’ll work cross-functionally with Customer Success, Engineering, Product, Onboarding , and Enablement teams — serving as the glue that brings together technical problem-solving and exceptional customer experience. What You’ll Own: Lead and mentor a team of 7–11 Support Engineers , driving daily operations and ensuring SLAs are met with quality and care. Create and manage support schedules , training plans, and ongoing enablement to ensure full team readiness. Step in to resolve complex or escalated technical issues with speed and empathy. Monitor and evaluate team performance, providing real-time feedback, coaching, and growth plans. Align technical support with business impact — ensuring customer happiness, reduced churn, and increased product adoption. Coordinate support-related activities with Onboarding, CSMs, and Product/Engineering teams. Own and enforce best-in-class SOPs, processes, and escalation frameworks . Drive a culture of accountability, learning, and innovation across the support team. Represent Support in internal reviews and customer-facing meetings — bringing data, insights, and solutions to the table. Help build the next generation of support excellence — scaling systems, tools, and processes as we grow. Your Superpowers: 8+ years of experience in Customer Support/Tech Support, with at least 2–3 years in a leadership role . Deep understanding of SaaS environments , technical debugging, and customer workflows. Strong command of SQL and the ability to troubleshoot technical issues through data analysis. Outstanding communication skills — both verbal and written. Able to speak "engineer" and "customer" fluently. Proven experience in hiring, coaching, and managing high-performance teams . Proficiency with support tools , collaboration platforms , and Microsoft Office (Word, Excel, PowerPoint). Experience collaborating with Product, Engineering, and GTM teams to close feedback loops and drive product enhancements. Naturally curious and proactive — you don’t wait for problems to be handed to you. Strong multitasking ability; thrives in a fast-paced, high-growth environment . Why You’ll Love Working Here: Be part of a fast-scaling tech company that’s shaping the future of local business. Collaborate with industry leaders and passionate problem-solvers. Enjoy true ownership — your work will directly impact customer satisfaction and revenue. Join a culture built on innovation, grit, and accountability . We're not about bureaucracy — we're about building, learning, and growing fast.

Overview We have an exciting role of Accounts Payable Analyst . You will play a key role in Invoice processing and Accounts Payable activities to ensure a smooth flow of the process. This might be a great fit if you are result oriented and excited to be part of a growing team. Location- Hyderabad, Bangalore, Gurgaon Shift Timings- 2 PM to 11 PM Experience- 3 to 5 years Skills :- Accounts Payable, AP, P2P Cycle, PO, Non PO, Invoice Processing About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services, Market Research and Media Services. Responsibilities This is an exciting role and would entail you to • Responsible for day-to-day AP processes within US region • Perform Invoice processing – PO/Non-PO • Perform 3 way/ 2 way matching to resolve discrepancies • T&E Expense processing • Prepare Payment Runs, resolve rejections • Set up new vendors in accounting system • Clear aged invoices and follow up with business teams on aged items • Post Intracompany payables • Prepare ACH / wire transfer requests • Support month- end processes such as accruals, flux analysis, expense schedule, Recurring JE’s • Publish various internal reports • Responsible to maintain process documents (SOPs, Process Maps, etc) Qualifications This may be the right role for you if you have • Accounts Payable with 3 to 5 years experience (Min Degree required) • Prior Experience in Accounts Receivable is Preferred • Proficient in MS Office – MS Excel is a must • Extremely detail orientated • Good Verbal and Written communication skills • Great positive team attitude • Ready to take up additional taks and challenges • Prior experience in Microsoft Dynamis AX is a plus. • Self Driven and Independent to perform the daily operations and handle & resolve Issues

Develops, facilitates the implementation and maintains schedules, program deliverables and program status including status of key health milestones and KPIs on a timely basis Facilitates effective Program Development Team (PDT) meetings on the appropriate cadence, driving proactive issue resolution These meeting should set up the team members for success PRINCIPAL RESPONSIBILITIES vEnsure via regular and effective communication with Platform Manager consistent understanding and executing of the FLP process vActs as the objective management voice in the project team vDrive adherence and support continuous improvement to FLP process to deliver increase quality and cost performance vDrive Program budgets adherence for all in FLP mentioned resources and tasks vEnsure quarterly reviews of CAR to accurately represent the project status and escalate to Platform Manager with options if misalignment to desired metrics is evident vResponsible for all documentation residing in PLM, reflect actual working practice for programs/ customers which are assigned to them or their team members vEnsure via regular and effective communication, with all supporting functional teams, a clear and concise understanding of all requirements and status of changes to program or customer development timeline vSupports continuous evaluation of program risks by tracking and driving the appropriate implemented risk mitigation vEnsure knowledge about and compliance with Customer Specific Requirements throughout your team vDrives a learning environment across program team through active listening and coaching vResponsible for creating a positive, proactive environment which focuses on \u201cmaking people successful\u201d and \u201cdoing what we say\u201d vEnsure PM metrics are adhered to, escalate with options and lead team to drive full root cause analysis to any deviations to plan vEnsure self-development plans, holiday schedule coverage and all project tracking KPIs are adhered to i e booking of hours to appropriate projects and meet target percentage of booking vBecome the key contact for programs/customers you are responsible for vUnless otherwise agreed to by platform manager and finance a minimum of 80% of hours are to be spent on project workvSr Program Manager Support Platform Manager as delegate when requestedvEnsure relationships with customers and team members are strong _Note: These statements are intended to describe the general nature of the job and are intended to be an exhaustive list of all responsibilities, skills and duties _ TECHNICAL COMPETENCIES vSystem Knowledge vTesting and Validation experience vPrevious experience in automotive industry vProgram Management experience vQuality management experience vMeasurement Technology/Statistical Process Control knowledge vMaterials and Processing knowledge vWorking knowledge of DFMEA and PFMEA process vExperience in Program or Project management ADDITIONAL COMPETENCIES vEffective written and verbal communications vA good team player vProblem-solving skills vCross cultural work experiences vAbility to work in a matrix organization Qualifications QUALIFICATIONS vUniversity degree in Engineering or Business Administration or a comparable required v>5 years experience in international automotive industry desired vProgram Management Professional certification is desired vInternational experience desired vStrong knowledge of Program Management and FLP process is beneficial vExperience leading a multinational program team or customer group vGood understanding of Commercial, Product and Process requirements vEnglish required, other languages as per customer needRecruiting Company: Textron India PVT Limited Primary

Database Design Collaborate with application developers to design and optimize SQL databases that meet application requirements, scalability, and performance needs Database Implementation Install, configure, and set up SQL Server instances, creating and configuring databases, tables, and stored procedures Performance Tuning Monitor and optimize database performance, identifying and resolving performance bottlenecks, query optimization, and index maintenance Backup and Recovery Develop and implement database backup and recovery strategies to ensure data availability and integrity Security Manage database security by configuring user roles, permissions, encryption, and auditing to protect sensitive data Maintenance Perform routine maintenance tasks, such as patching, upgrading, and applying service packs to keep SQL Server instances up to date High Availability Implement high availability and disaster recovery solutions, such as clustering, replication, and Always On availability groups Monitoring and Alerting Set up monitoring tools to track database health and performance, configuring alerts for proactive issue resolution Documentation Maintain detailed documentation of database configurations, procedures, and incidents Query and Performance Analysis Analyze and optimize SQL queries for efficient data retrieval and manipulation

Our Purpose Title and Summary Senior Analyst, Mastercard Gateway, Scheme Compliance Overview MasterCard Payment Gateway Services (MPGS) is at the centre of the exciting and fast growing payment industry. MasterCard Payment Gateway Services is doing business in over 70 countries across the five continents. The MPGS product management team is responsible for defining the strategy for, and executing the delivery of, market-leading payment gateway products serving acquirers and merchants on a global basis. As an agnostic payment gateway, MPGS is subject to several regulated areas, spanning from Payment Schemes mandates, PCI, On Soil and internal Mastercard Compliance. An exciting opportunity is available in the Card Scheme Compliance team. Role The role holder will support the overall Scheme Compliance of the Mastercard Payment Gateway Services (MPGS) product suite to minimize exposure to Financial and Reputational risks. This will include managing collection and prioritization of product compliance initiatives across the business, collaborating closely with Global Product Management, Regional Market Product Management, Legal, Compliance and IT. This function is NOT involved in AML, KYC, Financial Crime etc. Instead, the role will be involved with the Operating Regulations ( the Rules ) as published by the various global and domestic payment schemes. It will also be involved with local/regional regulations affecting the payment industry. The Scheme Compliance team is responsible for the relationship with the Global Payment Schemes (Mastercard, Visa, Amex etc.) as well as Domestic Payment Schemes, in terms of receiving, analysing, discussing bulletins and mandates. Additionally, the role holder will be supporting the communication/training plan and delivery to the key internal and external stakeholders impacted by the changes. This is a global role and involves liaising with multiple time-zones. Responsibilities Undertake analysis of Card Schemes communications and provide summary of changes of scheme rules and regulations to impacted MPGS business areas Work closely with MPGS business areas to ensure internal delivery of change occurs within Card Scheme mandates timescales Interface with Product Management teams and O&T to ensure priorities are reflected in development plans via the SAFe PI Planning methodology. Maintain library of all Card Scheme communications Build and maintain internal web portals for all Card Scheme communications Work closely with MPGS business areas to identify, document and maintain internal processes in relation to Card Scheme compliance Support MPGS business areas with Card Scheme related queries Maintain Global Card Scheme Compliance team internal and external communications Liaising directly with payment networks and schemes as applicable. Advocating the corporate and/or client position when appropriate. Communicating identified compliance gaps to management immediately. Identifying financial exposure and client impacts with recommended remediation and communication plan for issue resolution All about You 4 years of experience with Card Schemes and/or Acquiring or Gateway business in a business analyst function Experience with payments technology services, especially gateway services, ecommerce, or payments software development Solid experience with Payments Schemes rules and communication tools. Experience with GDPR, PCI and PSD regulations and impacts. Experience working with an Agile methodology. Ability to establish and build relationships across the organization, including with Sales, Commercial Product Management, Development, Operations, and Support. Driven to learn and operate as a team player who is self-motivated and driven to succeed. Demonstrated track record in managing complex multi-stakeholder initiatives. Excellent organizational skills, project delivery, business & operational management and project management experience. Superior communications, presentation, and interpersonal skills. Flexibility and ability to work with teams at a global level with different time zones.

Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of senior consultant specialist In this role you will: Key critical role required to be the techno-functional person. Coordinate and embed technical standards, increase the maturity of the team, drive best practices, and ensure quality reliable, robust solutions are driven throughout the engineering team. Take accountability for delivery of systems changes to the assigned POD and drive artifacts delivery as per plan. Provide management support across other Work stream in project as required. Work closely with diverse Business and IT teams & gain a detailed understanding of the Business requirements. Identify solution options and perform solution option evaluations to get the best solution agreed. Support Agile teams in issue resolution around the agreed solution to ensure that the release schedule remains on track and that functional issues are solved through appropriate, agreed solutions. Work with the key stakeholders to deliver innovative solutions within the bank. Proactively push team to innovate with ideas to drive the department forward. Need to have data analysis tool expertise (e.g. SQL knowledge, database tools). Understands risk exposure to the bank and help senior colleagues manage it. Define and document solutions and changes producing comprehensive documents supported by structured analysis techniques and methodologies. Apply your expertise in business process modelling using different tools like Visio, Gliffy; Proficient in designing workflows, scenarios, swim lane diagrams, state diagrams etc. Assure delivery through the entire life cycle of the project from user requirements through to go-live. Support the development of the BA function and the team within the IT Portfolio and Programme Management practice. Determine business suitability of proposed requirements with architect, developers and other relevant team members and provide recommendations. Apply knowledge of SAFe agile by coaching team with SAFe practices, facilitating pre-PI planning, and ensuring a focus on delivering value to the customer. Apply knowledge and experience in design thinking principles Requirements To be successful in this role you should meet the following requirements: 10 to 15 years of experience working as Business Analyst preferably in Capital Markets. Specialist in-depth experience of investment banking. Hands-on experience of SQL Queries, ability to debug Stored Procedures, Java code and identify bugs/defects. Experience on Google Cloud Platform is welcome. Customer centric mindset: Good at identifying the problem statement and the business need for a change and propose solutions to create customer delight. Having good business acumen, strong analysis skills and problem-solving skills. Demonstrable experience of data sourcing, liaising with upstream systems and ensuring end-to-end clarity of requirements across multiple teams Experience within IT/Finance/Risk change delivery programmes/projects is required. A proven track record of the successful delivery of large-scale projects in previous domains to tight deadlines Excellent interpersonal skills, written and verbal which shall be leveraged internally with IT teams and Business stakeholders. Experience of different techniques used for requirements elicitation. An ability to both influence global stakeholders and work effectively with them. Good at conflict handling and resolution. You ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Job Overview We are hiring a Technical Support Specialist with strong communication skills and a well-rounded technical foundation to support our web application users. This role involves working in rotational shifts (including nights) , and requires someone who is technically sound, well-spoken, and professionally groomed to handle global client interactions via calls, emails, chat, and ticketing platforms . As the first point of contact for technical issues, you'll ensure smooth user experiences by diagnosing problems, resolving them efficiently, and collaborating with our internal tech teams when necessary. If you are looking to build a strong foundation in IT support while working in a dynamic, fast-paced environmentthis is the opportunity for you. Key Responsibilities Deliver technical support to end-users for our web applications across multiple channels (call, email, chat, ticketing). Troubleshoot and resolve issues related to application performance, access, or functionality. Escalate unresolved cases to engineering or product teams with proper documentation. Assist users with website updates, account setups, and feature-related queries. Maintain detailed logs of issues, resolutions, and follow-ups in the support system. Manage user access and permissions securely, following internal protocols. Provide regular updates to users, ensuring a customer-first approach at every touchpoint. Required Skills Excellent spoken and written English communication skills neutral accent and strong grammar. Technically groomed with basic knowledge of IT systems (Windows, Linux/macOS) and web technologies . Analytical mindset with strong problem-solving and multitasking capabilities. Familiarity with ticketing tools . Ability to adapt to rotational shifts and work with global clients. Why Join Us? Competitive salary with performance incentives Exposure to global clients and real-time troubleshooting Career growth in a supportive, tech-driven environment On-the-job training and skill development opportunities