Interesting Job Opportunity: L3 Technical Support Engineer

About The Role

Provide Technical Support

• Diagnose, troubleshoot, and resolve technical issues related to our products and services.
• Respond to customer inquiries via phone, email, and chat.
• Provide remote support and guidance to customers.
• Document troubleshooting steps and resolutions for future Relationship Management :
• Build and maintain positive customer relationships.
• Communicate clearly and effectively with customers on technical issues.
• Manage customer expectations and ensure timely resolution of issues.
  

Knowledge Base Management

• Contribute to and maintain internal and external knowledge base articles.
• Stay updated on product releases, features, and best and Collaboration :
• Collaborate effectively with other support engineers, engineers, and product managers.
• Participate in team meetings and knowledge sharing :
• Education : Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Experience : 2+ years of experience in a technical support role or related Skills :
• Strong understanding of networking SQL.
• Strong understanding of postman and apis.
• Experience with cloud platforms (AWS, Azure, GCP) is a plus.
• Familiarity and expertise with any one ticketing tool.
  

Soft Skills

• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong customer service orientation and empathy.
• Good time management and organizational skills.
  

Other

• On-call availability may be required.
• Ability to work in a fast-paced and demanding environment.