369 Insurance Operations Jobs - Page 2

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a BPO HC & Insurance Operations Senior Representative to join our team in "Chennai or Coimbatore " Positions General Duties and Tasks Required. In this Role you will be Responsible For : - Read and understand the process documents provided by the customer - Analyze the insurance claims and process as per standard operating procedures - To understand and calculate (COB - Coordination of Benefit) the patients responsibility and perform insurance calculations - Familiarize, navigate multiple client applications and capture the necessary information to process insurance claims Requirements for this role include: - 0 -1 Year of experience in any Healthcare BPO - University degree or equivalent that required 3+ years of formal studies - Candidates with good typing skills with 25 WPM or completed typewriting lower preferred or good to have - 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - Ability to work scheduled shifts from Monday-Friday 06:00 PM to 04:00 AM and to be flexible to accommodate business requirements - Ability to communicate (oral/written) effectively in English to exchange information with our client.In this Role you will be Responsible For : - Read and understand the process documents provided by the customer - Analyze the insurance claims and process as per standard operating procedures - To understand and calculate (COB - Coordination of Benefit) the patients responsibility and perform insurance calculations - Familiarize, navigate multiple client applications and capture the necessary information to process insurance claims Requirements for this role include: - 0 -1 Year of experience in any Healthcare BPO - University degree or equivalent that required 3+ years of formal studies - Candidates with good typing skills with 25 WPM or completed typewriting lower preferred or good to have - 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - Ability to work scheduled shifts from Monday-Friday 06:00 PM to 04:00 AM and to be flexible to accommodate business requirements - Ability to communicate (oral/written) effectively in English to exchange information with our client.

Benefits Administration Services Associate III Conduent Business Services- The Position will be Remote Excellent benefits and team atmosphere The pay rate during training 4 weeks is $16.15, and then regular pay rate is $17.50/hr. Monday- Friday, availability to work between 8 am- 6 pm (8 hours shift with 1hr break) About the Benefits Administration Services Associate III role As a member of the Benefits call center team, you will help people every day by taking calls, and actively listening, while discussing retirement and survivor benefits. You will manage a steady volume of incoming customer calls while navigating through multiple systems. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our client\u2019s success. Requirements We\u2019re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have \u2022 Required experience working a caseload or working with retirement benefits/ pension, 401K. \u2022 Experience in high-volume calls. \u2022 Excellent communication skills. \u2022 MS Office proficiency, Word and Excel intermediate level. \u2022 Great problem-solving skills. \u2022 Ability to effectively multi-task. \u2022 High school diploma, GED. \u2022 Ability to complete a mandatory paid training program. Below is what you\u2019ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage! \u2022 Apply to the role and provide your basic profile information (2 minutes). \u2022 Answer prescreening questions to be sure you meet the minimum requirements for the role (3 minutes). \u2022 If you qualify for the role, a recruiter will reach out to discuss the opportunity! We are currently NOT hiring in the following geographies: StatesAK, CA, CT, HI, MA, IL, MT & NY Metro AreasMN- Minneapolis, IL- Chicago, NY- New York City, OR- Portland, MD- Montgomery County, WA- Seattle, Washington, DC, CO- Denver. Pay Transparency Laws in some locations require disclosure of compensation and benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business needs, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $17.50/hr. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Benefits Administration Services Associate II Conduent Business Services- REMOTE Shift is Monday to Friday will be between 8 am to complete an eight-hour shift. Payrate during training $15.00/hr. for four weeks, $16.00/hr. after completion of training About the Benefits Administration Services role: As a member of the Benefits call center team, you will help people every day by taking calls, actively listening, while discussing employee benefits. Calls can range from healthcare benefits, retirement benefits and additional employee perks. You will manage a steady volume of incoming calls from customers while navigating through multiple systems. Our Benefits call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients\u2019 success. Requirements We\u2019re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have: Previous customer service and or call center experience(Retirement benefits a plus) Excellent communication skills Extensive experience with typing and keyboarding Great problem-solving skills Ability to effectively multi-task High school diploma, GED or college degree Experience working with healthcare and employer benefits is highly preferred. Ability to successfully complete a mandatory paid training program. Below is what you\u2019ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage! Apply to the role and provide your basic profile information (2 minutes) Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes). If you qualify for the role, a recruiter will reach out to discuss the opportunity! We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment. We are currently NOT hiring in the following geographies: StatesAK, CA, CT, HI, MA, IL, MT & NY. Metro AreasMN- Minneapolis, IL- Chicago, NY- New York City, OR- Portland, MD- Montgomery County, WA- Seattle, Washington, DC, CO- Denver. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Having Good Communication Skills, with Relevant Working Experience, must have min UG with 50% Final ScoreLead and manage day-to-day operations within the assigned department. Rohit - HR Associate Send CV rohit@sigroups.org

Having Good Communication Skills, with Relevant Working Experience, must have min UG with 50% Final ScoreLead and manage day-to-day operations within the assigned department. Mobile +91 7707006657

Summary We are seeking a dynamic professional to oversee audit, compliance, and risk management within the customer retention vertical. The role involves driving governance, conducting audits, improving communication and payment processes, and executing cross-functional initiatives to ensure regulatory and operational integrity. Location Gurgaon Your Future Employer – A leading life insurance company recognized for its customer-first approach, robust compliance standards, and operational excellence. Responsibilities – Conduct audits and compliance checks for payments, communication, and surrender processes. Ensure timely regulatory reporting (IRDAI, COMS) and maintain risk registers. Design and monitor internal controls (SICs) to strengthen customer communication workflows. Collaborate with IT and Risk teams to automate processes and implement corrective actions. Lead re-engineering initiatives and represent compliance issues in management forums. Requirements – Graduate or Post-Graduate in Management with 4–5 years of relevant experience. Minimum 2 years in customer operations or service roles, preferably in BFSI. Experience in operational audits, risk assessment, and regulatory compliance. Strong understanding of payments processes, digital automation, and control frameworks. Excellent communication, stakeholder management, and project execution skills.

Responsibilities: * Collaborate with underwriters on policy placement * Maintain accurate records and reports * Ensure compliance with regulatory requirements * Manage insurance policies from application to renewal

Job Title: Associate Manager Group Insurance Operations Location: Bangalore Experience Required: Minimum 2 years in Life Insurance (Group Insurance segment) Job Summary: We are seeking a proactive and detail-oriented Associate Manager to oversee key operational functions within our Group Insurance vertical. The ideal candidate will have hands-on experience in service desk management, process improvement, financial reconciliation, and customer service excellence. Strong communication skills and a passion for operational efficiency are essential. Key Roles & Responsibilities: Service Desk Management: Lead and manage the service desk team to ensure timely resolution of queries and issues. Monitor and improve service desk performance metrics. Product & Process Improvement: Identify gaps in current processes and recommend enhancements. Collaborate with cross-functional teams to implement product and process improvements. Financial Reconciliation: Ensure accurate and timely reconciliation of financial transactions related to group insurance policies. Coordinate with finance and underwriting teams for discrepancy resolution. Service TAT Monitoring: Track and analyze turnaround times (TAT) for various service requests. Implement corrective actions to maintain or improve service levels. Customer Service Excellence: Maintain high levels of customer satisfaction through efficient service delivery. Handle escalations and ensure prompt resolution. Tracker Maintenance: Maintain and update operational trackers for service requests, reconciliations, and process improvements. Generate periodic reports for management review. Qualifications & Skills: Bachelors degree or equivalent; MBA preferred. Minimum 2 years of experience in Life Insurance , specifically in Group Insurance operations. Strong analytical and problem-solving skills. Excellent verbal and written communication. Proficiency in MS Excel and other reporting tools. Ability to work collaboratively across departments.

WHO WE ARE: WHAT YOU LL DO: We are seeking a detail-oriented and analytical Life and Annuity Backend Quality Associate to support our operations team. This role involves managing the end-to-end review of processing of life insurance and annuity transactions, ensuring accuracy, compliance with regulatory requirements, and timely review of processing of policyholder requests. Review of life insurance and annuity applications, policy servicing, and related transactions accurately and efficiently. Review and verify policy documents, applications, and supporting materials for completeness and accuracy. Review policy adjustments, endorsements, renewals, and withdrawals as per company guidelines. Review and identify gap in step by Steps and process guidelines Coordinate with internal teams (New Business, Post Issue, claims,) to resolve discrepancies or issues. Ensure compliance with regulatory requirements and company policies. Analyses data for reporting and support audits as required. Assist in process improvement initiatives to enhance operational efficiency. WHAT YOU LL NEED: Bachelor s degree in business, Finance, Insurance, or a related field. 3+yrs of Proven experience in backend operations, preferably in life insurance or annuity processing. Strong knowledge of life insurance products, annuities, and related financial concepts. Proficient in MS Office (Excel, Word) and familiar with insurance processing systems. Strong attention to detail with excellent data entry and verification skills. Good analytical and problem-solving abilities. Effective communication skills, both written and verbal. Ability to work independently and manage multiple tasks efficiently. Experience with insurance policy administration systems (e.g. Onbase, LifeCad, or similar platforms). Knowledge of regulatory requirements (e.g., Reg 60) in insurance operations. Experience in a fast-paced, high-volume work environment. Strong Excel skills, including formulas, pivot tables, and data analysis. WHAT S IN IT FOR YOU We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #LI-UM1

Company: Marsh Description: We are seeking a talented individual to join our Policy Servicing team at Marsh. This role will be based in Pune. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Analyst Insurance Operations An opportunity to understand end to end lifecycle for UK Insurance Broking. A place to enhance your knowledge on work which is undergoing transition. In the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert with knowledge on at least one of the Lines of Business. We have robust training around understanding insurance concepts and business knowledge. Learn about new system and process. Enhance your skills via various development programs offered in-house. Opportunity to build on your insurance knowledge through CII course All benefits as per the location HR policy will be applicable We will count on you to: Manage own queue of work to ensure timely delivery on all cases as per SLA Understand and process cases as per process guidelines and checklist Deliver on KPI s as per company standards Escalate delays and queries appropriately after due investigation Responsible for creation of SOPs for new processes, update process manuals Perform quality checks as per process requirement Identify opportunities for process improvements with a view to provide better client services Participate in process update sessions, Process Knowledge Tests, training and coaching sessions Ensure adherence to policies & procedures as per organization s standards and SOPs Ensure operational risks are highlighted on time and escalates the same to proper authorities for corrective action Adhere to data and information security guidelines What you need to have: Good verbal and written communication skills Attention to detail Ability to learn new processes and systems, ability to adapt to change Ability to prioritize and organize tasks Ability to work independently and as a part of a team Graduate Job Location - Pune 6 months - 4 years of experience in insurance broking domain What makes you stand out Analytical ability Good working knowledge of MS Office particularly Word & Excel Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh is the world s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh , Guy Carpenter , Mercer , and Oliver Wyman . For more information, visit marshmclennan.com , follow us on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

GREETINGS FROM PROBUS INSURANCE BROKER PVT. LTD!! WE HAVE AN URGENT REQUIREMENT FOR BACKEND SALES SUPPORT FOR SME Insurance VERTICAL!! Location: Mumbai and Bangalore Insurance Products to be handled: Fire, Burglary Marine, Engineering , Liability and Misc policy Key Responsibilities: 1. Answers phone calls from customers and deals with problems as they arise 2.Takes sales information and puts it into an easily readable format 3. Follows up with customers to make sure that they are satisfied with a particular product 4. Makes sure that sales persons are on track with sales goals 5. Provides any necessary data or reports to the sales team 6. Exerts attention to detail, as customers may have the same problems; reports the problems as necessary 7. Arranges appointments with clients and sales team 8. Acknowledges customers by responding to emails, texts, and phone calls 9. Deals with any customer complaints and resolves the issue as necessary 10. Does any necessary administrative work including filing reports or presenting sales team with necessary documents 11. Need to Co-ordinate with all the existing POS , support them with illustration/quotations/logins/issuance , etc Key Skills Required: Policy Issuance Coordination and Communication Quotation Preparation Insurance knowledge in SME Insurance If you have a strong background in insurance and are ready to take on this pivotal role, wed love to hear from you! Apply today by: Emailing your resume to disha.doshi@probusinsurance.com

Genpact is a global professional services and solutions firm with a workforce of over 125,000 individuals in more than 30 countries. The company is characterized by its profound curiosity, entrepreneurial agility, and commitment to delivering enduring value to its clients. Driven by the relentless pursuit of a world that functions better for people, Genpact serves and revolutionizes leading enterprises, including Fortune Global 500 companies, by leveraging its extensive business and industry expertise, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the position of Assistant Manager, Customer Service. As an Assistant Manager, your primary responsibilities will include driving continuous improvement and developing a strategy for your team to achieve organizational goals. You will be expected to monitor team members, offer guidance when necessary, oversee day-to-day operations, generate reports to update the company on the team's progress, build rapport with internal and external stakeholders, address any issues that may arise during shifts promptly and professionally, ensure the delivery of the highest levels of customer service at all times, assist the Manager in ensuring the business runs effectively and efficiently, and communicate clear instructions to team members. Minimum Qualifications: Qualifications we seek in you: - Graduation in any stream except B.Tech and Technical Graduation & Law - Substantial experience in Insurance Operations related to Customer Service backend operations for Group Disability, Employee Benefit, or Worker Compensation products, including Contract management and New Business and Proposal Support - Relevant experience in Team Handling or people-facing roles, with a proven track record of managing 15 to 20 resources and maintaining an engaged workforce - Proficiency in Insurance knowledge and the ability to comprehend and interpret Insurance terminology - Proficient in MS Excel, MS Word, and MS PowerPoint - Ability to conduct root-cause analysis for highlighted process gaps - Collaborative approach to resolving issues with stakeholders, peers, and sub-process areas - Ability to analyze data, adopt a data-driven and fact-based approach Preferred Qualifications: - Strong analytical and problem-solving skills - Effective verbal and written communication with businesses - Demonstrated ability to establish productive working relationships with clients and internal stakeholders Job Details: - Job Title: Assistant Manager - Location: India-Jaipur - Schedule: Full-time - Education Level: Bachelor's / Graduation / Equivalent - Job Posting Date: Apr 2, 2025, 7:05:22 PM - Unposting Date: Ongoing - Master Skills List: Operations - Job Category: Full Time,

As an Assistant Manager in Quality Assurance at Genpact, you will be responsible for overseeing the quality framework to ensure the delivery of high-quality services in the Insurance BPO environment. Your role will involve strategizing, implementing, and managing quality assurance processes, driving continuous improvement, and ensuring compliance with insurance industry standards. You will lead a team of QA analysts, collaborate with various departments, and work closely with clients to achieve and exceed quality benchmarks. Your key responsibilities will include developing, implementing, and maintaining a tailored Quality Assurance framework for insurance processes, ensuring compliance with client-specific guidelines and regulatory requirements, monitoring and managing quality metrics to meet service level agreements, and leading, mentoring, and managing the QA team to align their performance with organizational goals. You will also conduct regular performance reviews, provide training and development opportunities, and act as a point of escalation for complex quality or compliance issues. Moreover, your role will involve overseeing audits of customer interactions and policy servicing, identifying gaps in service delivery, recommending corrective actions, collaborating with operations to streamline processes, and reduce errors. You will design and implement quality improvement initiatives, leverage data-driven insights for decision-making, work closely with senior management to align QA strategies with organizational objectives, and develop comprehensive quality dashboards and reports for internal and client review. To be successful in this role, you are required to have a Bachelor's degree in Business Administration, Insurance, or a related field, along with experience in Quality Assurance, preferably in a managerial role within the Insurance or BPO sector. Strong knowledge of insurance operations, particularly in policy administration, is essential. Proficiency in QA tools, quality monitoring systems, data analytics, reporting tools, and familiarity with insurance regulations and compliance standards are preferred skills. In addition, you should possess strong leadership and team management abilities, excellent communication, stakeholder management skills, an analytical mindset with a focus on continuous improvement. Your performance will be measured based on KPIs such as improvement in quality scores across processes, reduction in error rates and compliance violations, timely delivery of quality reports, team performance, retention rates, and increased client satisfaction scores. If you are looking for a challenging opportunity to drive quality assurance initiatives, collaborate with cross-functional teams, and contribute to client satisfaction in a dynamic environment, this role as an Assistant Manager in Quality Assurance at Genpact might be the perfect fit for you.,

Roles and Responsibilities Manage daily operations of the team, ensuring efficient processing of life insurance claims, benefits, and pension administration. Oversee a team size of 20-25 members, providing guidance and support to ensure high-quality work output. Collaborate with internal stakeholders to resolve complex issues related to policy servicing, underwriting, and customer service. Develop and implement process improvements to increase productivity and reduce errors in insurance operations. Ensure compliance with regulatory requirements and company policies. Desired Candidate Profile 6-8 years of experience in US Insurance industry with expertise in Life Insurance & Annuities. Strong understanding of Benefits, Pension Administration, Policy Servicing, Underwriting concepts. Proven track record of managing teams effectively to achieve operational excellence.

Role - Subject Matter Expert - P&C Insurance Job Summary The SME-Policy Servicing role involves managing and optimizing policy servicing processes within the Property & Casualty Insurance domain. The candidate will utilize their expertise in MS Office and English communication to enhance operational efficiency. This role requires night shift availability and focuses on delivering high-quality service without travel obligations. ESSENTIAL QUALIFICATION: Graduate with 5 - 10 years of overall experience Flexible to work from office and in night shift timings Excellent Communication skills in English, both verbal and written Min 4 years of Mandatory work exp - P&C Commercial Insurance preferably in Underwriting/ Policy Servicing/Endorsements/ Claims/ Renewals Candidates who are Immediate joiners or with Notice Period of 30days are only preferred Candidates from in and around Chennai location are only preferred Responsibilities Manage policy servicing operations to ensure efficient and accurate processing of insurance policies. Collaborate with cross-functional teams to streamline policy servicing workflows and improve service delivery. Utilize MS Office tools to generate reports and analyze data for informed decision-making. Communicate effectively in English to liaise with stakeholders and resolve policy-related queries. Implement best practices in policy servicing to enhance customer satisfaction and operational excellence. Monitor policy servicing metrics to identify areas for improvement and drive continuous process enhancements. Provide training and support to team members to ensure adherence to policy servicing standards. Develop and maintain documentation for policy servicing processes to ensure compliance and consistency. Coordinate with IT teams to address system issues and optimize policy servicing software applications. Ensure timely and accurate updates to policy records and databases to maintain data integrity. Conduct regular audits of policy servicing activities to ensure compliance with industry regulations. Engage in problem-solving and troubleshooting to address policy servicing challenges effectively. Contribute to the development of strategic initiatives aimed at enhancing policy servicing capabilities. Qualifications Demonstrate proficiency in MS Office applications for efficient data management and reporting. Exhibit strong English communication skills to facilitate effective stakeholder interactions. Possess knowledge of Property & Casualty Insurance domain to understand industry-specific requirements. Show ability to work independently and collaboratively in a hybrid work model. Display adaptability to night shift schedules to meet business needs. Demonstrate attention to detail and accuracy in policy servicing tasks. Have experience in process improvement and optimization within insurance operations. Certifications Required Certification in MS Office applications is required. Certification in Property & Casualty Insurance is a plus.

Role - Senior Process Executive - P&C Insurance An Executive in the Data stream is responsible for transcribing information from a variety of sources into a standardized database system according to pre-defined rules. S/he has to ensure that all rules are followed in cleansing the data and the data is transferred accurately. When required, s/he will undergo supplemental or developmental training required on skills or processes. Although an individual contributor, s/he will be instrumental in ensuring harmonious working of the team. ESSENTIAL QUALIFICATION: Graduate with 2 - 5 years of overall processing experience preferably in P&C insurance Flexible to work in night shift timings Excellent Communication skills in English, both verbal and written Min 1 year of Mandatory work exp - P&C Commercial Insurance preferably in Underwriting/ Policy Servicing/Endorsements/ Renewals Candidates who are Immediate joiners or with Notice Period of 30days are only preferred Candidates from in and around Chennai location are only preferred ESSENTIAL SKILLS/PERSONALITY TRAITS: Mandatory work experience in property & casualty insurance Resources executing day to day activities of the engagement Prior experience of Back office, data management Strong analytical, logical and data management skills preferred Service Excellence orientation MS Office Skills Basic keyboarding skills and computer skills of data entry Personal effectiveness skills Prioritizes and tracks own activities Follows documented processes Documentation of own work on a daily basis Interpersonal skills Keeps own work aligned with teams requirements OPERATIONAL RESPONSIBILITY: Read shift preparatory notes, with specific reference to any process changes Timely Downloading of data files Check of data in files for correctness Enter data from files / images into the database system Rework data found to be inaccurate (either self check or other QC check) Record data relating to production statistics, end-user related notes, etc as appropriate Record attendance and time-sheet related data Compliant to Organizational Policy Validate own employment related records and update as necessary Undergo skill / process related training as required

Basic Function Handle and administer Family & Medical Leave Act standalone (as well as other leave) claims and adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures Complete eligibility decisions and review for entitlement, gather pertinent data when necessary, from employee, physicians office or employer through outgoing calls, email, fax or other supporting systems. Promptly review new FMLA and other leave claims within regulatory timelines, evaluate against appropriate leave plans and make initial claim decision. Perform leave administration tasks as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, return phone calls, etc. Update systems to accurately reflect leave status and ensure appropriate diary documentation exists Business recommended TAT to complete the activity is up to 5 business days to maintain compliance measures The position is expected to do absence management and adjudication on Federal, State and company leaves. Interact with claim specialist, claim support specialist, QA, Claims Unit Leader (stateside supervisors), employees, employers/customer and physicians office Essential Functions: Analyze, validate and process transactions as per Desktop procedures (L3 & L4) Analyze and research all discrepancies Research & Investigate and resolve outstanding items Determine eligibility, entitlement and applicable plan provisions while meeting timeliness goals Clear and accurate written and verbal communication (Mix of scripted/unscripted) with employee, employer & stateside resources by email and outgoing calls Establish action plans for each file to bring claims to resolution Utilize internal and external specialty resources to maximize impact on each claim file Use PC programs to increase productivity and performance Ensure that the assigned targets are met in accordance with SLA, Performance Guarantee and Internal standards Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence Work as a team member to meet office goals to obtain disabilitys vision while demonstrating core values and meeting key measures Ensure adherence to established attendance schedules Close visual activity - viewing a computer terminal and extensive reading To apply call Miss Jaspreet Kaur at 9667037957

Having Good Communication Skills, with Relevant Working Experience, must have min UG with 50% Final ScoreLead and manage day-to-day operations within the assigned department. Call HR -Priya Singh- +91 92342 37956

Greetings from Probus Insurance Broker Pvt Ltd!! Urgent Hiring: Backend Sales Support / Insurance Executive We are looking for dynamic individuals proficient in handling partners, issuing policies, and well-versed with insurance product knowledge. The ideal candidate must have excellent communication skills, strong attention to detail, and the ability to multi-task. Experience: 1-3 years in the Insurance / Broking Industry Must have hands-on experience in policy issuance & agent handling Product Knowledge & Locations: Life Insurance: Mumbai (Andheri), Ludhiana, Delhi, Noida Motor Insurance: Mumbai (Borivali & Andheri), Ludhiana Apply at: hr1@probusinsurance.com Contact: 9892529780 Please apply only if you have relevant experience in the mentioned insurance products.

Hiring For Backend Insurance operations Job Location: Ghansoli Shift: Rotational Week off: 2 Rotational off Looking For immediate Joiner Who have Knowlege about Insurance

Summary We are looking for a detail-oriented and proactive professional to lead audit, compliance, and risk initiatives within the renewals and customer retention domain. The role focuses on ensuring regulatory adherence, process improvements, and governance across customer communication, payments, and journey flows. It also includes cross-functional project execution, automation, and internal control development to enhance operational efficiency. Responsibilities – Audit & Compliance (40%) Conduct deep-dive audits and compliance reviews for payments, communication, and surrender processes. Present key findings and mitigation plans to senior stakeholders. Maintain the operational loss database and ensure adherence to IRDAI reporting and internal compliance systems. Monitor journey flows, identify operational gaps, and coordinate with teams for resolution. Ensure timely closure of compliance observations; escalate critical issues in governance forums. Customer Communication & Payments (40%) Design and track Standard Internal Controls (SICs) to strengthen intent-based communication and process accuracy. Lead process improvement initiatives using feedback from internal stakeholders and distribution partners. Drive automation and system enhancement initiatives in collaboration with IT and Risk functions. Analyze data for root cause identification and track efficacy of solutions implemented. Ensure seamless coordination with cross-functional teams for initiative execution. Project Management & Governance (20%) Drive re-engineering of processes based on customer/distributor feedback. Deploy targeted communications to improve customer and partner experience. Support regulatory compliance through ongoing reviews and governance mechanisms. Track project progress and report outcomes in management committees. Requirements – Graduate or Post-Graduate in Management preferred. 4–5 years of relevant experience, with at least 2 years in Operations or Customer Service. Exposure to operational audits, risk assessment, and regulatory compliance. Hands-on understanding of payments processes, automation, and system enhancements. Prior managerial experience with strong documentation and communication skills.

We are seeking a talented individual to join our US C&C team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Analyst - Insurance Operations An opportunity to understand end to end lifecycle for US Insurance Broking. A place to enhance your knowledge on work which is undergoing transition. In the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert with knowledge on at least one of the Lines of Business. We have robust training around understanding insurance concepts and business knowledge. Learn about new system and process. Enhance your skills via various development programs offered in-house. Opportunity to build on your insurance knowledge through CII course All benefits as per the location HR policy will be applicable We will count on you to: - Manage own queue of work to ensure timely delivery on all cases as per SLA - Understand and process cases as per process guidelines and checklist - Deliver on KPIs as per company standards - Escalate delays and queries appropriately after due investigation - Responsible for creation of SOPs for new processes, update process manuals - Perform quality checks as per process requirement - Identify opportunities for process improvements with a view to provide better client services - Participate in process update sessions, Process Knowledge Tests, training and coaching sessions - Ensure adherence to policies & procedures as per organizations standards and SOPs - Ensure operational risks are highlighted on time and escalates the same to proper authorities for corrective action - Adhere to data and information security guidelines What you need to have: - Good verbal and written communication skills - Attention to detail - Ability to learn new processes and systems, ability to adapt to change - Ability to prioritize and organize tasks - Ability to work independently and as a part of a team - Graduate - 6months - 5 years of experience in insurance broking domain What makes you stand out? - Analytical ability - Good working knowledge of MS Office particularly Word & Excel Why join our team: - We help you be your best through professional development opportunities, interesting work and supportive leaders. - We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. - Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh is the worlds leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with datadriven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person

1. Renewal Process Coordination, Conversion & Persistency Oversee and manage the entire renewal process for insurance policies(LI, HI, motor), mutual funds, and other investment products. Ensure accurate and timely preparation of renewal paperwork, documentation, and premium/SIP payments. Implement strategies to enhance persistency rates by improving client retention and satisfaction. Collaborate with sales teams to identify and address factors affecting client retention. 2. Data Management & Record-Keeping, performance Tracking & Reporting Extract, maintain, and update records for renewal dates, premium/SIP payments, client preferences, and other relevant data. Ensure data accuracy and timely updates to assist in forecasting, reporting, and performance analysis Track and report renewal rates, persistency metrics, and digital adoption rates. Provide insights and recommendations based on data analysis to improve the renewal process and customer experience. 3. Communication & Client Engagement •Develop and manage a robust communication strategy for clients and sales teams to streamline the renewal notification process. Proactively engage clients to inform them of upcoming renewals, benefits of renewing, and available options. 4. Manage Tele Callers and drive renewal conversion. 5. Coordinate with Marketing for triggering regular communications 6. Coordinate with Sales Strategy for driving Targets

Greetings, We are looking for Assistant Managers for a leading Insurance Company in Bengaluru . Designation- Assistant Manager This is a operations management role with with a team Management of 50-100 resources and 2-3 TL's. This is a Us insurance Profile where candidate would be handeling end to end responsibility of the whole process. Profile Requirements 7+ years of experience in General Commercial Insurance Minimum 2 years of team Handling. Excellent Communication Skills. Experience in Process management. MIS Reports, and daily team operations, KPI's & similar metrics. Background in BPO\KPO Industry preferred. Comfortable working in US Shifts. Location Bangalore To know more on the role drop your cvs at the following number or call to discuss the details. *Prajit 7999557006 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

Greetings, We are looking for Assistant Managers for a leading Insurance Company in Bengaluru . Designation- Assistant Manager This is a operations management role with with a team Management of 50-100 resources and 2-3 TL's. This is a Us insurance Profile where candidate would be handeling end to end responsibility of the whole process. Profile Requirements 7+ years of experience in Property & Casualty Insurance. Minimum 2 years of team Handling. Excellent Communication Skills. Experience in Process management. MIS Reports, and daily team operations, KPI's & similar metrics. Background in BPO\KPO Industry preferred. Comfortable working in US Shifts. Location Bangalore To know more on the role drop your cvs at the following number or call to discuss the details. *Prajit 7999557006 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.