2295 Incident Management Jobs - Page 2

BKMSOLVENTS is looking for Brand Management Professional to join our dynamic team and embark on a rewarding career journey Develop and implement comprehensive brand strategies that align with the company's overall goals and objectives Conduct market research to identify customer needs, preferences, and competitive landscape, and translate findings into actionable insights Create and manage brand guidelines, ensuring consistency in brand messaging, visual identity, and tone of voice across all marketing and communication channels Collaborate with creative teams to develop compelling brand assets, including logos, packaging, advertising campaigns, and promotional materials Oversee the planning and execution of brand marketing initiatives, such as product launches, brand activations, and sponsorships Monitor brand performance metrics, analyze data, and prepare reports to track the effectiveness of brand initiatives and make data-driven recommendations for improvement Manage brand budgets and ensure optimal allocation of resources to achieve brand objectives Build and maintain strong relationships with internal stakeholders, including product managers, sales teams, and senior leadership, to align brand strategies with business objectives Stay abreast of industry trends, market dynamics, and competitor activities to identify emerging opportunities and challenges Serve as a brand ambassador, internally and externally, to maintain a consistent brand image and ensure brand integrity

Cloud security management Implement & manage security controls for cloud platforms (e.g., AWS, Azure, Google Cloud) Ensure compliance Monitor security alerts and incidents Implement automation scripts (e.g Python, PowerShell) Up-to-date documentation Required Candidate profile Must have Proven experience in security operations, preferably in a multi-cloud environment (AWS, GCP, Azure Strong knowledge of security frameworks and tools & incident response & vulnerability Mgmt

The role is to provide both the Business Units and IT Management with the assurance and visibility that IT Controls are executed in a controlled and managed way. In addition to the specific responsibilities detailed below, the successful candidate will be expected to demonstrate understanding in other areas of Risk & Control Management including strategies surrounding Process Engineering, Configuration Management, Change, Incident & Problem Management, Non-Conformities and Corrective Actions Management, Risk Identification and Control, Project Management and Tools and Methods. Responsibilities Direct Responsibilities Conduct periodic controls assessments across process areas in scope. Raise any non-compliance, and follow up of the corrective actions until closure. Liaise with global and local IT control areas to ensure their certification is timely and appropriate. Perform periodic Root Cause Analysis of process issues and non-compliances at Project and Application Domain level. Ensure that the exercise is planned, executed effectively and reported to appropriate level. Participate in minimising production risks and issues, including but not exclusively, by helping to devise, and by implementing, sufficient regular controls. Ensure appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified. The enforcement of Permanent Controls, providing ongoing risk & controls self-assessment status of the control environment. Contribute all relevant management information (KPIs/KRIs) to the various scope reports/dashboards. Assist with Historical Incident management process, including liaising with various stakeholders involved, root cause analysis and impact evaluation. Contributing Responsibilities Contribute to the upkeep and maintenance of the ISPL Permanent Control Framework Maintaining relevant Operational Permanent Control (OPC IT) processes and procedures Technical & Behavioral Competencies Good knowledge of IT Risk & Audit domain with focus on Internal and/or External Audits. Good understanding of IT Controls Framework and experience executing controls. Understanding of IT Software, IT Infrastructure and IT Service Management domain is a value add. Strong analysis & problem solving skills Structured and methodical mindset Proactive approach with a strong ability to work on own initiative Ownership of work and commitment to delivery Can do attitude Team oriented (both local and global) Good interpersonal and communication skills Big picture awareness make relationships between tactical issues and strategic options Client focused Pragmatic and creative approach Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Attention to detail / rigor Communication skills - oral & written Personal Impact / Ability to influence Critical thinking Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to manage / facilitate a meeting, seminar, committee, training Ability to understand, explain and support change Ability to develop and leverage networks Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 3 years None

Role: Within the CIB CCCO OPC Team, the Operational Permanent Controller (OPC) supports the Metiers/Functions on Controls to maintain a robust setup of controls that will allow the identification, assessment, reporting, monitoring and mitigation of operational risks. The OPC is responsible for ensuring the proper execution of controls to cover operational risks, for participating in the detection of risk areas, and for proposing, monitoring and implementing corrective actions: i. Ensures the proper completion of control plans and proper execution of controls within its scope of activity at specified frequencies. Control plans may evolve (i) following indications from CCCO Central (or any other authority) to add, remove, or modify any control, or (ii) to adapt to the evolution of any underlying process within the Business, ii. Contributes to challenging the performance of existing controls, iii. Proposes corrective actions and monitors related action plans with business stakeholders, iv. Contributes to preparing operational and management reports on risks and permanent controls within its scope of activity, v. Reports to the Control Manager on the state of progress of the controls and the problems detected and identifies and lists the difficulties encountered in performing their duties, vi. Participates in the detection of risk areas in regards with control results and proposes corrective actions in conjunction with the Control Manager. The execution of these controls is an opportunity to interact with various departments and countries across CIB (Global Banking, Global Markets, Securities Services) and the control results are reported to CIB Senior Management. Responsibilities Direct Responsibilities Ensure the proper execution of controls on your scope of activity: Perform controls and/or coordinate control execution, Identify and assess risks revealed by controls results, Report controls results and related risks to the CIB CCCO Central team Management, Propose corrective actions and monitor action plans, Periodically review existing control framework and propose enhancements, including mechanisms for feedback loops. Contributing Responsibilities For the time being, responsibilities will focus on control execution but may evolve with time to include additional OPC responsibilities (e.g. incidents management, Risk and Control Self-Assessment, follow-up of recommendations issued by LOD 2/3). Technical & Behavioral Competencies Must have: Demonstrable knowledge of risk management in Financial Services Proven experience of control execution and reporting. Additional relevant competencies: Experience in Operational Risk Management through previous roles/experience in 1/2/3 LOD (Lines of Defense) or experience in internal/external audit, Proven experience of identifying issues in processes and controls, and subsequently assessing, reporting, mitigating and monitoring them, Ability to work with cross functional and cross jurisdictional stakeholders, Ability to use Excel and PowerPoint proficiently. Specific Qualifications (if required) A curious mindset and critical thinking are key to be successful in this role. Skills Referential Behavioural Skills : (Please select up to 4 skills) Critical thinking Communication skills - oral & written Attention to detail / rigor Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to develop others & improve their skills Ability to develop and adapt a process Ability to understand, explain and support change Ability to anticipate business / strategic evolution Education Level: Bachelor Degree or equivalent Experience Level At least 10 years

About the Job: We're hiring: RTB role- Run to Bank Location Gurgaon, Bangalore, Pune, Chennai Mode of Work – Hybrid, 2 day per week Notice Period: Immediate to 30 Days Preferred Experience:2+ Years Shift work (If applicable): US and UK hours Key responsibilities: *Incident management: Diagnose and resolve production issues quickly. Escalate critical incidents as necessary *Monitoring and alerting: Monitor application alerts to ensure uptime and reliability *Root cause analysis: perform thorough analysis of issues and provide post-incident reports with corrective and preventive action plans *User Support: act as first poc for business users regarding system queries and support *Change management: Support deployment activities, participate in change control process and ensure changes are implemented with minimal support *Collaboration: work closely with development, QA and infra teams to ensure production stability and help transition new applications into production *Shift work (if applicable) :provide support on a rotating shift basis ,including evenings and weekends to support US and UK hours Skills: Bachelor’s degree is CS or IT equivalent Some experience in production support Strong trouble shooting and analytical skills Proficiency in unix/linux shell scripting, SQL and experience in ticketing tools Experience with monitoring tools Ability to work under pressure Excellent verbal and written communication Preferred: Familiarity with cloud env (AWS, Azure) Basic programming language (Java, python)

Criteria : Any Graduate with Minimum 1 Year experience in Technical Support/Service Desk CTC-Upto 4 LPA + Variables + Incentives 24/7 shifts -WFO Both side cab 5 days working Location-Bangalore & Pune Immediate Joiner Only

Leading the Quality Control Teamaccording to the norms of GMP (Good Manufacturing Practices) to ensure international quality standards and adherence to various regulatory requirements. Developing and reviewing cGMP compliance related documents like global procedures, methods, standards, specification, validation protocols, summary reports. Implementation of management system for Change control, CAPA, OOS, Risk analysis, deviation management system, incidents (Lab ware LIMS, eQMS,Track wise) and complaint management system. Actively participated in QTA between CMO and receiving/transferring site. Review and approval of APQR. Root cause analysis/ Failure investigation and corrective and preventive action planning Change control management system, CAPA, OOS, deviation management system, incidents Corrective and preventive action planning (CAPA) against the regulatory requirement. Implementation of CAPA effectiveness checks against the regulatory and existing quality system requirements. Deep knowledge in LIMS (Caliber/ LabWare management system and Thermo LIMS). GAP assessment of the quality system for process optimization and to assess the regulatory requirements against the gaps observed. Development and review of cGMP compliance related documents like global procedures, methods, standards, specification and validation protocols, summary reports. Immediate Joiners will be prefered. Kindly share resume on dipika.parmar@milanlabs.com

About the Role We are seeking a skilled and motivated Cloud Engineer (Observability) to join our team and enhance the reliability, performance, and visibility of our applications. The ideal candidate will have hands-on experience with observability tools like Prometheus, Grafana, OpenTelemetry, and Coralogix, as well as a deep understanding of application performance monitoring (APM) for modern cloud environments. You will play a crucial role in designing and implementing monitoring and observability strategies for Java-based backend services, React-based frontends, and containerized applications deployed on AWS EC2 and Kubernetes platforms. What Youll Do Design and implement robust observability solutions using Prometheus , Grafana , OpenTelemetry , and Coralogix for real-time monitoring and logging. Configure and maintain Application Performance Monitoring ( APM ) solutions to optimize the performance of Java and React applications. Build and maintain custom dashboards, alerts, and metrics to monitor the health, performance, and availability of applications and infrastructure. Collaborate with development and SRE teams to integrate observability best practices into CI/CD pipelines and deployment workflows. Establish logging, tracing, and metrics collection standards to ensure end-to-end visibility of distributed systems. Work on anomaly detection and root cause analysis using observability data and tools. Automate incident detection and response processes to reduce Mean Time to Detection (MTTD) and Mean Time to Resolution (MTTR). Continuously optimize monitoring strategies to minimize overhead while maintaining comprehensive visibility. Troubleshoot complex performance issues across application layers, including backend, frontend, and infrastructure. Ensure compliance with security and operational best practices when handling observability data. What You ll Need 3-7 years of experience in a similar role with a focus on observability and monitoring. Proficiency with tools like Prometheus , Grafana , OpenTelemetry , APM solutions. Strong knowledge of cloud environments, particularly AWS , including services like EC2, EKS, CloudWatch, and RDS. Hands-on experience monitoring and optimizing Java backend services and React-based frontend applications . Expertise in monitoring containerized applications using Kubernetes , Docker , or equivalent platforms. Knowledge of distributed tracing and metrics collection to analyze complex application behaviours. Experience in implementing log and trace instrumentation, as well as utilizing aggregation and analysis tools to centralize data and extract actionable insights. Familiarity with CI/CD pipelines and integrating observability workflows into automated deployments. Excellent problem-solving skills, with the ability to identify and resolve performance bottlenecks in large-scale systems. Strong communication skills to collaborate across teams and translate technical insights into actionable recommendations. Bonus Points Experience implementing Coralogix observability solutions for AWS environments. Exposure to DevOps and SRE principles, including incident management and reliability engineering . Knowledge of DORA metrics to monitor and improve deployment practices. Hands-on scripting or development skills in Python , Bash , or similar languages.

Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the worlds leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation, thanks to our business needs-driven approach, industry knowledge, cutting-edge technologies and experts. With its business-driven approach, in-depth industry knowledge, cutting-edge technologies and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its customers meet the challenges of this era of digital transformation. Why Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement and fosters a stimulant environment. If that s not enough, then check out these other perks below: Hiring Location: India (Hyderabad Hitech City) Internal job title: Site Reliability Engineer The position is hybrid between 2 days at the office and 3 days remote Full-time Permanent Role Benefits available day 1: medical, dental, term life/personal accident coverage, wellness sessions, telemedicine program, etc. Number of hours per week: 40 Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University) Role: The Senior Site Reliability Support Engineer reports to the Manager, Product Development and works closely with 5 other specialists like DevOps, Cloud Architect and Release Coordinator. The incumbent will be responsible for ensuring the reliability, performance, and support of our production systems. This role combines the responsibilities of a Site Reliability Engineer and a Production Support Engineer, providing technical support and implementing automation to enhance system reliability. Below, is a brief description of the expected product the candidate will be working on Equisoft/Illustrate is a powerful life insurance illustration software. Highly flexible, it lets you weigh up options for one or more policy types, generate various scenarios and compare entire products or certain features. An insurer can thus provide its agents with a sales tool customized to its business and deploy sales strategies in line with product development. Your Day with Equisoft: Monitor daily SaaS operations to ensure consistent performance, reliability, and availability of services for customers. Ensure adherence to SLAs (Service Level Agreements) by proactively monitoring and addressing potential issues to maintain high uptime and service quality. Execute incident management procedures for outages or performance issues, including troubleshooting, root cause analysis, and post-mortem reviews. Work on improving the operational efficiency of SaaS applications by fine-tuning infrastructure, monitoring systems, and optimizing performance. Ensure all SaaS applications meet required security and compliance standards, conducting regular audits and addressing vulnerabilities proactively. Identify areas for process improvement, driving automation initiatives to streamline workflows, reduce manual work, and enhance operational efficiency. Act as a point of escalation for customer issues related to SaaS applications, working with support teams to resolve high-priority cases. Monitor, analyze, and report on operational metrics (uptime, response times, incident counts), providing regular updates to stakeholders. Participate in disaster recovery exercises, ensuring regular backups and testing recovery processes for business continuity. Ensure SaaS operations align with industry standards and best practices, to provide a structured and effective service management approach. Requirements: Bachelor s Degree in Computer Engineering or Information Technology or College Diploma combined to 3 years of relevant experience 5+ years of experience in a similar role (Site Reliability Engineer, Production Support Engineer, DevOps, or related). Proven track record of managing and optimizing production systems. Strong knowledge of system administration, networking, and Azure cloud services. Experience with CI/CD pipelines and infrastructure as code (e.g. Terraform) Experience with monitoring and alerting tools (e.g. Azure Monitor, Application Insights). Hands-on experience with Azure Kubernetes Service (AKS), Azure Container Instances, and container orchestration Solid understanding of Azure SQL Database, Cosmos DB, and other Azure data services Excellent knowledge of English (spoken and written) Soft skills Strong sense of organization and prioritizing Analytical and problem-solving skills Ability to communicate, write and synthesize information Ability to multi-task in a rapid-paced environment Team spirit, tact, diplomacy, autonomy, rigor, and discipline

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Maintain Availability, Scalability, and Efficiency of Oracle Cloud Services. Solve complex infrastructure problems. Handle customer incident tickets and/or deploy software in test or production systems, and or perform testing on test systems or production systems. You will be required to do RCA when possible; if the issue is complex, beyond your knowledge or skills, escalate to developers in team. It s a critical role to help with availability, scalability, and efficiency of Oracle products and services. Help manage Oracle standards, and methods for large-scale distributed systems. If needed, help facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning. About the Group At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world. Compute is one of the core organisations within OCI. We are responsible for providing Compute power i.e. VMs and BMs. Cloud pretty much cannot exists without our org. The Compute org comprises of a family of critical foundational infrastructure services that drive OCI s hardware lifecycle activities Work with product team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioural characteristics of production services. Responsible for the mitigating critical customer incidents, or deployments or testing required to improve security, performance, availability, and scalability of service. Authority for end-to-end performance and operability. Partner with development teams in meeting SLA to unblock customers. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilise a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies. Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracles Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. Responsibilities include but not limited to Incident Management Support and troubleshooting of Staging/Production environments Response and Resolve incidents as per SLAs Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility) Maintain Service High Availability Release Management Test and Deploy solutions and automate to replace manual processes Build and maintain deployment tools/procedures Zero downtime deployments and a high availability mindset Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale. Work with service teams to resolve complex issues that require troubleshooting and knowledge of code. Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA Ensure production security posture Ensure monitoring is robust and effective Change Management Perform Root Cause Analysis Required Skills: 6+ years overall experience in IT industry Minimum 4 years of experience as a Sys Admin/Support Strong systems architecture skills Strong Linux administration (Understanding of different Hardware family) Virtualisation Technologies Scripting Language (Python/Bash/Shell etc, basic understanding of Java / Go will be good to have) Understanding of Networking, Cloud Computing, Load Balancers Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent). Experience with maintaining high scale deployments, managing high throughput and IO intensive services. Strong knowledge of system configuration tools such as Chef, Terraform, GIT, Jenkins/Hudson, Artifactory Continuous Integration development/deployment, e.g. Docker, Kubernetes

About Us Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world. Innovation goes far beyond materials science; its powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether youre a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, youll find your place at Avient. Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough! Job Summary The Senior Manager of Security Operations and Identity Management is responsible for 24x7 security monitoring and the administration of identity management processes. This role includes overseeing the architectural design, deployment, execution, and optimization of solutions in alignment with risk requirements and compliance obligations. Essential Functions Ensure that SIEM and SOAR environments are “fit for purpose” and continually enhanced to cover known and emerging MITRE ATT&CK techniques Manage the global SOC team responsible for 24x7 alerting, triage, investigation and Incident Response. Monitor and improve Key Performance Indicators (KPIs) Track SOC Maturity and partner with CISO to establish road map for growing SOC capabilities and automation Manage the Cyber Threat Intelligence program Oversee forensics, litigation support, and e-discovery capabilities in support of requests from Legal Lead the team responsible for identity lifecycle functions, identifying and implementing best practices to automate repetitive processes Oversee IAM architecture design, deployment and delivery of capabilities to achieve target levels of cyber maturity and efficiency, working with vendors, partners and other 3rd parties Ensure compliance with required regulations and frameworks across all divisions and markets, driving timely remediation of any IAM deficiencies Other duties as assigned Education and Experience Qualifications Bachelor’s degree in information technology, engineering, business management, operations management, or related field or discipline 10+ years' experience in cyber security with 3+ years in a management role Solid understanding of IAM principles, design and engineering, including Single sign-on (SSO), Multi-Factor Authentication (MFA), Privileged Access Management (PAM) Working knowledge of multiple IAM systems (traditional and cloud) Experience implementing Zero Trust capabilities in complex operating environments Additional Qualifications Security certifications (CISSP, CISM, GCIH, GSEC, etc) Experience with modern cloud detection and response tools and processes Operational Technology (OT) experience

Hi, Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune. We are looking for candidates with 3+ years of experience in service desk. Job Description: Experience in L1 and L2 support. Worked in service request, incident management & escalation management. Troubleshooting experience in AD, DNS, LAN & basic windows application. Comfortable with rotational shifts. Interested candidates for above position kindly share your CVs on sneh.ne@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location : NOTE: Immediate to max 30 days notice period candidates are preferred.

Job Title: ServiceNow Developer Location: Onboarding Chennai 1 week then Remote - Stay by client ISource Services is hiring for one of their client for the position of ServiceNow Developer. Strong understanding and knowledge in ITIL Processes Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows / Flows and interfaces supporting ITIL customers Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts. Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps. Develop standards , process and support and maintenance of existing environment Develop use-case scenarios for Testing Assist with analyzing and converting business requirements to system requirements Work with stakeholders to design testing strategies for development, QA and UAT environments Working knowledge of ServiceNow release upgrade process for implementation. Integrate ServiceNow applications with third applications using REST / SOAP APIs Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities Require strong debugging and troubleshooting skill Experience with full suite of ITSM modules To be proficient in understanding the end to end deployment process. Qualifications : 4+ years overall work experience with 2+ years relevant experience with ServiceNow developing core ITSM modules including Incident, Problem, Change, CMDB, Notify, Asset Management, Service Portal, Agent Workspace ServiceNow Developer hands on experience. Experience with large scale, enterprise ITSM implementations Ability to prioritize multiple competing priorities in a fast-paced environment Experience designing, developing, implementing business applications in ITIL, CMDB, Service Catalog, Change Management, and Incident Management ITIL v4 certification ServiceNow Certified Implementation Specialist in respective module experience.

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracles Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements We are looking for a highly skilled Senior Integration Specialist to join our Production Services team. This role will play a key part in supporting and enhancing integration solutions. The ideal candidate will have deep expertise in Oracle Fusion Middleware technologies and experience in managing large-scale, production-grade integration platforms. Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. Key Responsibilities: Provide L2/L3 production support for Oracle SOA Suite, ODI, MFT, and OIC. Lead and resolve high-priority integration incidents and root cause analysis. Support deployments, patching, upgrades, and platform stability initiatives. Collaborate with development, functional, and infrastructure teams for issue resolution and change delivery. Monitor integration flows and proactively address performance and availability issues. Contribute to automation and knowledge documentation for continuous improvement. Ensure compliance with SLA, change management, and incident management processes.

Intergration Engineer Purpose of the Role Ensure seamless connectivity and compatibility between different software systems, applications, and services Collaborate with SRE to ensure tools integration and automation for early release testing and validation. Work with TechOps to ensure monitoring support for release process, enabling early detection and resolution of issues. Coordinate with developers, Scrum Masters, QA, TechOps and Product Owners to manage release activities, ensuring that requirements are addressed early and effectively. Ensure all releases adhere to change management policies and security standards, with early security checks embedded into the release pipelines. Safeguarding data privacy and ensuring that integrated systems meet industry regulations and security standards. Track and report early-stage metrics and quality indicators, facilitating earlier identification of risks and issues. Conduct post-release reviews, contributing to continuous improvement in the release process with an emphasis on early-stage problem detection. Ensure all releases adhere to change management policies and security standards, with early security checks embedded into the release pipelines. Accountabilities [Adapt from Head of Spec] Qualifications Bachelor s degree in Computer Science, Engineering or a related field 5+ years of experience in Front End/Back End/Full Stack Development Proven experience in Containerization and Kubernetes Deployment Solid experience in software deployments and release processes, focusing on early validation and testing Familiarity with CI/CD tools and early-stage automation frameworks Experience in managing multiple-environment release processes, including early-stage quality checks Preferred Skills: Strong collaboration and communication skills, capable of driving cross-functional team involvement early in the release process. Experience with Cloud platform (AWS, Azure, GCP) and early-stage release strategies in Cloud environment. Experience with build and deployment automation and related technologies (e.g. Dockers, Kubernetes). Knowledge of monitoring and observability tools like Dynatrace and Sentry to support early detection and resolution of issues, in collaboration with TechOps. Familiar with ITSM tools such as ServiceNow or collaboration tools such as JIRA, particularly in managing release processes with early integration of change management. Strong experience in CI/CD pipelines and tools (e.g. Jenkins, GitLab, Azure DevOps, etc). Knowledge of software development methodologies (Agile, Scrum, etc). Exposure to monitoring and incident management tools. Strong problem-solving and risk management abilities with a focus on early identification and mitigation of risks. Background in working within regulated environments with a focus on compliance and security is a plus.

& Summary At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders. & Summary A career within Advisory, PwC has a large team that focuses on transformation in Government through Digital inclusion. The open position is for a candidate who desires to work with government as well as private sector clients and bring about a change in society. A successful candidate will be expected to work proactively and effectively on multiple client engagements over the period and take ownership of the entire project delivery he/she entrusted with. Job Position & Summary A career within Advisory, PwC has a large team that focuses on transformation in Government through Digital inclusion. The open position is for a candidate who desires to work with government as well as private sector clients and bring about a change in society. A successful candidate will be expected to work proactively and effectively on multiple client engagements over the period and take ownership of the entire project delivery he/she entrusted with. Responsibilities Engage and assist/lead the business development and project delivery for clients in law enforcement (Police / CAPF) or emergency services (Police, Medical & Fire). Completely own and drive consultancy projects within the physical security, surveillance and ICCC industry, providing expert guidance to government, public and private sector clients. Design of endtoend physical security solutions including Command and Control Centers. Assist/lead preparation of thought leaderships in the domain of Public Safety & Security. Mandatory skill sets Indepth knowledge of security technologies (Radar, Lidar, Perimeter Security, Access Control Systems, CCTV) and incident management software (ICCC). Experience of working with law enforcement agencies on various technology initiatives like (Safe City/ Nirbhaya/ CCTNS/ ICJS/ERSS/Dial 112/Smart Cities/Critical Infrastructure, etc.) Thorough knowledge of MS Excel, Power Point, and other project management tools. Preferred skill sets At least 2 years of experience as a consultant for government or public sector clients in the Security & Surveillance domain having past experience in working in projects in the area of Smart or Safe Cities or ITMS or City Surveillance having Integrated Command & Control Center Years of experience required 6+ years Education qualification Mandatory B.E. / B.Tech. in IT / CS / ECE / E&I / Electrical Preferred MBA, PMP / Prince 2 Certification Education Degrees/Field of Study required Bachelor of Technology, Bachelor of Engineering, Master of Business Administration Degrees/Field of Study preferred Required Skills Radars Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Improvement, Change Control Processes, Coaching and Feedback, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Learning Agility, Optimism, Plan of Action and Milestones (POA&M), Process Mapping, Process Standardization, Professional Courage {+ 28 more} Travel Requirements Available for Work Visa Sponsorship

Some careers have more impact than others If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Assistant Vice President-Financial Accounting Ledger Strategy Contribute detailed existing finance knowledge in order to shape the target state. Develop materials to communicate information to or support discussions with different audiences. Understand the data model, flow and end-to-end solution and processes. Analyse current state operating models against target model to inform transition approach (change impact assessment). Support transition and assess progress, evolving the approach with experience where necessary to ensure new operating models are fully embedded and benefits are realised. Assess impact of change against TOM and support Change & Implementation (C&I) to create a change portfolio that supports a pragmatic evolution to the target state, ensuring minimum disruption to business as usual and minimising gaps and overlaps between programmes. Define and monitor performance measures for the success of change management activities.. Accountable for defining the PE close, reporting process and ensuring high quality delivery, as well as escalation, incident management, and stakeholder management around reporting. Responsible for the controls over the reporting processes and ensuring that control design is in line with HSBC s control framework and complies with all requirements (such as SOX). Support development, review, and facilitate agreement of required operating model and control changes for the overall operating model and Finance roles and responsibilities within that. Requirements Strong written and oral communication skills in English. Ability to communicate complex ideas (e.g. relating to reporting/adoption of policies) in a simple manner to country/global teams Experience in accounting / financial, / regulatory IFRS, FINREP and GSIB Reporting Understanding of control frameworks and how to implement effective controls in practice. Ability to deal with and analyze unstructured problems and queries and challenge existing procedures. Qualified accountant/MBA/Finance qualification with more than 8+ years of post-qualification experience Familiarity with IFRS, Regulatory, FINREP & GSIB reporting. Experience of core HSBC Finance tools (e.g. Saracen, FTP, HUB, PSGL, HMI etc.) routines, mappings and reference data Subject matter expertise / strong knowledge of financial reporting & accounting, management information / management accounting processes Experience of building relationships with a variety of stakeholders including senior stakeholders Practical understanding of software development lifecycles and methods, including requirements definition and testing in both HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

We are seeking a dynamic Incident and Problem Manager to join our Global Command Center Team. In this role, you will lead the Problem management process to avoid repeate Incidents. As the Global Incident and Problem Manager, you will be responsible for managing Critical and High Incident Problems, conducting Post Incident reviews, reporting Problem metrics, Communications, and Awareness, ensuring effective management and escalation of Major, Critical, and High Incidents. You will also stay informed about ongoing Critical and High Incidents that could impact business operations and facilitate engagement, management, and timely escalation of all Incident Management related issues to the relevant parties.The Problem Manager is responsible for leading and coordinating the end-to-end problem management process within the organization. This includes identifying, analyzing, and resolving the root causes of recurring incidents and other IT-related issues to prevent future occurrences, improve service stability, and reduce overall IT costs. The Problem Manager acts as a champion for proactive problem management and works collaboratively with various IT teams and stakeholders to ensure effective problem resolution. 5+ years of experience in IT Change, Incident, and Problem Management. 3+ years of experience leading or managing a team. Proficient in ITIL principles and best practices, and experienced with Agile methodologies. Experienced with ServiceNow or similar ITSM tools. Proven ability to analyze data, identify trends, conduct root cause analysis, and implement effective solutions. Proven ability to design, document, and implement IT processes. Excellent communication, collaboration, and interpersonal skills. Coordinate and facilitate Post Incident Review (PIR) meetings to identify root causes and lessons learned. Coordinate and facilitate Daily Operations Review (DOR) and EPEO Super Daily Operations Review meetings to maintain situational awareness and proactive problem identification. Co-Facilitate Monthly Continuous Improvement Review (MCIR) meetings focused on problem management effectiveness. Coordinate, facilitate, and track Business Facing Metrics (BFM) to ensure alignment with business priorities. Maintain the Global Incident Reporting Board (GIRB) to provide visibility into incident trends and resolutions. Coordinate, assist with, and track the completion of Executive Summaries for significant incidents. Lead and actively participate in Agile ceremonies (sprint planning, daily stand-ups, sprint reviews, retrospectives), contributing to planning, execution, and continuous improvement. Lead root cause analysis efforts for recurring incidents across Enterprise Technology and the GCC, driving collaborative corrective actions and preventing future disruptions. Govern root cause analysis processes, ensuring thorough investigations and effective solutions. Assist with ServiceNow incidents, requests, and enhancements related to the Problem process along with team of problem managers.

As a Technical Solution Analyst I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. Youll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals. We require the candidate be efficient in SQL. Career Level - IC1 Career Level - IC1 Basic Qualifications: A minimum of four years of related work experience and a bachelors degree, including: An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field. Preferred Qualifications: 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management. Knowledge of SQL. Readiness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Prospective employees need to be ready to work different shifts and provide on-call support .

Description JOB TITLE: Junior Support Analyst REPORTS TO: Support Centre Manager LOCATION: India DATE: May 2025 For 40+ years, Meridian IT has been helping medium and enterprise businesses solve their complex technical IT problems. Through a unique strategic perspective, deep expertise, and a personalized proactive approach, Meridian IT is the top IT solutions provider in the industry. Offering best-in-class cloud, hybrid, and on-premises data storage solutions, backup and recovery solutions, security solutions, hyperconverged infrastructure, contact center solutions, flexible pricing models and award-winning managed services, Meridian IT works with each client to create a customized plan to help solve their IT obstacles. Meridian IT is part of Meridian Group International. Meridian Group International is a privately held organization headquartered in Deerfield, IL. Operating since 1979, Meridian Group International is a leading IT service provider and equipment leasing and finance company across 4 continents. Position Summary The Junior Support Analyst is a hands-on technical resource who provides L1 support for our enterprise customers. The Junior Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting, and resolving support tickets in a timely manner according to SLA. The IT Jr. Support Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members. Primary function will be to answer support tickets and assist with whatever technical issues the client may be facing and connect via remote logon to resolve technical issues. The candidate will need to have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch Jr. Support Analyst can easily identify and solve technical issues on-site and via remote access with strong communication and strong willingness to learn new technologies. Duties and Responsibilities Responding to technical support tickets; Talking directly to the customer to determine the nature of the technical issue; Connecting to the customer s computer system via remote access; Identifying the nature of the hardware, software, or networking issue; Providing the customer with resolution choices; Installing new hardware systems, software upgrades or networking cables; Fixing any software or hardware issues; Providing minor technical or operational training; Completing IT support logs; Provide exceptional customer service via phone and email as appropriate; Maintain ownership for the resolution of complex technical problems; Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention; Able to analyze production issues from the business and application/code perspective and outlines corrective actions; Follow the standard workflow defined for each of our customers; Resolve helpdesk issues in a timely manner based on incident priority and SLA requirements; Update documentation as required to support future issue resolution; Create detailed records leveraging the Meridian Support Portal; Follow the standard customer onboarding process; Ensure optimal service transition by proactively working with other teams within our organization; Contribute in meeting various SLA s and KPI s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization; Ready to work in US Shift and over weekend support model; Responsible for clear and timely communication to multiple stakeholder groups as required for incident management; Escalate the incidents to L2/L3 if not resolvable by L1; Participate in customer meetings if required; Send concise information to the Technical Manager during service interruptions; Should be confident to work directly and independent with Site and business; Perform other duties as assigned. Qualifications and Requirements Degree in Computer Science or any other related field; Technical knowledge is required; Microsoft Office 2007 to 2013; Linux, Windows 7, Windows 8, Windows 10, XP and Vista; Windows Server 2003 and 2008 and 2012; Excellent verbal and written communication; Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner; Excellent organizational skills ability to prioritize, manage, multi-task, and execute projects cross-functionally; Able to apply non-linear and logical thinking to problem-solving; Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario; Should be able to work in rotational shifts. Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

C#.NET Engineer Company Description: We are looking for you who is immediate joiner and want to grow with us! Job description: C#, .NET Developer who can manage application and do the development including Testing. Incident Management for the team and debug application. Know Agile and JIRA Knowledge of Frontend (Reactjs or Angular would be plus). Required cloud certification: AZ 204 Job Location: Bangalore Start: Immediate

Description JOB TITLE: Junior Support Analyst REPORTS TO: Support Centre Manager LOCATION: India DATE: May 2025 For 40+ years, Meridian IT has been helping medium and enterprise businesses solve their complex technical IT problems. Through a unique strategic perspective, deep expertise, and a personalized proactive approach, Meridian IT is the top IT solutions provider in the industry. Offering best-in-class cloud, hybrid, and on-premises data storage solutions, backup and recovery solutions, security solutions, hyperconverged infrastructure, contact center solutions, flexible pricing models and award-winning managed services, Meridian IT works with each client to create a customized plan to help solve their IT obstacles. Meridian IT is part of Meridian Group International. Meridian Group International is a privately held organization headquartered in Deerfield, IL. Operating since 1979, Meridian Group International is a leading IT service provider and equipment leasing and finance company across 4 continents. Position Summary The Junior Support Analyst is a hands-on technical resource who provides L1 support for our enterprise customers. The Junior Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting, and resolving support tickets in a timely manner according to SLA. The IT Jr. Support Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members. Primary function will be to answer support tickets and assist with whatever technical issues the client may be facing and connect via remote logon to resolve technical issues. The candidate will need to have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch Jr. Support Analyst can easily identify and solve technical issues on-site and via remote access with strong communication and strong willingness to learn new technologies. Duties and Responsibilities Responding to technical support tickets; Talking directly to the customer to determine the nature of the technical issue; Connecting to the customer s computer system via remote access; Identifying the nature of the hardware, software, or networking issue; Providing the customer with resolution choices; Installing new hardware systems, software upgrades or networking cables; Fixing any software or hardware issues; Providing minor technical or operational training; Completing IT support logs; Provide exceptional customer service via phone and email as appropriate; Maintain ownership for the resolution of complex technical problems; Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention; Able to analyze production issues from the business and application/code perspective and outlines corrective actions; Follow the standard workflow defined for each of our customers; Resolve helpdesk issues in a timely manner based on incident priority and SLA requirements; Update documentation as required to support future issue resolution; Create detailed records leveraging the Meridian Support Portal; Follow the standard customer onboarding process; Ensure optimal service transition by proactively working with other teams within our organization; Contribute in meeting various SLA s and KPI s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization; Ready to work in US Shift and over weekend support model; Responsible for clear and timely communication to multiple stakeholder groups as required for incident management; Escalate the incidents to L2/L3 if not resolvable by L1; Participate in customer meetings if required; Send concise information to the Technical Manager during service interruptions; Should be confident to work directly and independent with Site and business; Perform other duties as assigned. Qualifications and Requirements Degree in Computer Science or any other related field; Technical knowledge is required; Microsoft Office 2007 to 2013; Linux, Windows 7, Windows 8, Windows 10, XP and Vista; Windows Server 2003 and 2008 and 2012; Excellent verbal and written communication; Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner; Excellent organizational skills ability to prioritize, manage, multi-task, and execute projects cross-functionally; Able to apply non-linear and logical thinking to problem-solving; Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario; Should be able to work in rotational shifts. Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

" Criticality Analysis,Service Desk,Major Incident Mangemnet ","description":" Job Summary We are looking for an Incident Manager to handle and coordinate the resolution of major IT incidents. You will act as the main point of contact during critical events, ensure timely recovery, and keep all teams and stakeholders informed throughout the process. Key Responsibilities Assess the impact and urgency of incidents and ensure quick resolution. Lead incident response efforts and coordinate technical teams. Communicate clearly with internal teams, vendors, and partners. Maintain SLAs and ensure incidents are handled within agreed timelines. Document incident activities and decisions. Conduct post-incident reviews and help improve processes. Work with teams to identify root causes and follow up on fixes. Keep incident response plans updated and effective. Provide regular reports and track incident trends. Participate in an on-call rotation to support 24x7 operations. Requirements 3\u20135 years of experience in IT operations and incident management. Good understanding of ITIL practices (Incident, Problem, and Change Management). Hands-on experience with tools like ServiceNow, AWS, and Azure. Strong problem-solving and communication skills. Key Skills Incident Management Root Cause Analysis ITIL Framework Service Coordination Communication Tools: ServiceNow, AWS, Azure ","

Job Title: L2 Network & Security Engineer Location: [Noida, Bangalore] Job Type: Full-time | [Hybrid] Job Summary: We are seeking a motivated and technically skilled L2 Network & Security Engineer to join our IT infrastructure team. The ideal candidate will be responsible for supporting and maintaining the organization s network and security infrastructure, providing advanced troubleshooting, and implementing the best practices for secure and reliable operations. Key Responsibilities: Monitor, maintain, and troubleshoot network infrastructure (routers, switches, firewalls). Investigate and resolve L2-level tickets escalated from the Service Desk or L1 engineers. Proficiency in VLAN, STP, RSTP, PVST, HSRP, NAT, PAT, and IPSLA. Ability to configure and troubleshoot EtherChannel issues. Conduct vulnerability scans, analyze security alerts, recommend mitigation strategies, network and security audits and compliance checks. Maintain network diagrams, documentation, SOPs and RCAs. Assist in deploying and configuring new network and security devices. Collaborate with L3 engineers to implement infrastructure changes and upgrades. Respond to and support incident management and problem resolution processes. Required Skills & Qualifications: 5+ years of experience in networking and IT security support. Strong understanding of TCP/IP, DNS, DHCP, VLANs, subnetting, and routing protocols (e.g., OSPF, EIGRP, BGP). Hands-on experience with firewall Palo Alto, VPN, and security appliances. Working knowledge of tools (e.g., SolarWinds, Wireshark, NetFlow). Familiarity with access control, identity management, and patch management. Ability to analyze packet captures and troubleshoot network/security incidents. Preferred Certifications: Cisco CCNA (Routing & Switching or Security) Palo Alto PCNSA / similar vendor certs Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and documentation skills. Ability to work independently and as part of a team. Willingness to participate in on-call rotation or after-hours support, as needed. Nice to Have: Exposure to cloud networking/security (GCP, AWS, Azure,). Knowledge of scripting (PowerShell, Python) for automation tasks. Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow, Jira).

Overview About Business Unit: At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through disruptive technology across Epsilons platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments. By embracing the latest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of transforming our digital business and capturing new opportunities. Why we are looking for you: To assist us in establishing and maturing the Configuration Management process, ensuring accurate visibility of IT assets and their relationships. To standardize data collection and maintenance processes for each CI class, improving data quality and governance. To support audit and compliance requirements through structured configuration data and traceability. To enhance change and incident management by providing transparency into Configuration Items and the related attributes To assist in enabling accurate service modeling by clearly defining and differentiating between Business Services (customer-facing) and Technical Services (supporting infrastructure). To design and develop intuitive dashboards that improve insight into service performance, trends, and critical metrics. Automate when possible. To establish governance over the SQL Server Data Warehouse accessed through Power BI, ensuring proper data usage, consistency, and availability. What you will enjoy in this role: Creating clarity and structure by mapping complex IT environments into a well-organized CMDB. Collaborating across teams to ensure data integrity alignment with operational needs and understanding reporting needs to delivery impactful solutions. Driving continuous improvement, identifying gaps, and implementing standard methodologies to enhance data quality and process efficiency. Championing process adoption, collaborating with team members to embed CMDB practices into daily operations and change workflows. Supporting compliance and audits with reliable, traceable configuration records. Designing intuitive dashboards that tell compelling stories through visuals. Empowering collaborators with self-service analytics and real-time reporting. Staying on the cutting edge of tools like Power Bi and ServiceNow. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities CMDB Governance: Establish and enforce CMDB policies, standards, and procedures. Data Accuracy & Integrity: Ensure configuration items (CIs) are accurately recorded, updated, and audited regularly. Integration: Monitor the effectiveness of integration of CMDB with ITSM tools (e.g., ServiceNow,) and other asset management systems. Analyse Issues and find solutions. Provides guidance to design discussions on integrations within ServiceNow. Change Management Coordination: Collaborate with change managers to ensure CMDB reflects current environment Develop, maintain, and update comprehensive documentation of workflows, procedures, for Service Management processes. Continuous Improvement: Identify and implement process improvements related to configuration management. Reporting & Analysis: Generate Governance and Performance dashboards for Service Management Problem & Incident Support: Provide CMDB insights to support root cause analysis and incident resolution. Qualifications Education: Bachelor s degree in Information Technology, Computer Science, or related field (or equivalent experience). Technical Skills: Strong experience managing Configuration Management Databases (CMDB) within ServiceNow. Deep understanding of ITIL framework, especially Configuration and Change Management processes. Proficient in ServiceNow modules: Core Foundation, CMDB, Asset Management, Change Management, Discovery. Experience with ServiceNow integrations and APIs for automated data updates. Ability to perform data audits, reconciliation, and CMDB health checks. Advanced proficiency with Power BI: report/dashboard development. Experience with data modeling and connecting multiple data sources. Familiarity with Excel (pivot tables, advanced formulas) Knowledge of data warehousing concepts and relational databases is a plus. Experience: 5+ years managing CMDBs or configuration management processes and 3+ years PowerBI reporting experience Proven track record in maintaining data accuracy and CMDB governance. Proven ability to translate business requirements into actionable reports and dashboards. Experience working with cross-departmental collaborators to deliver insights. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication skills to train and support Thorough with a focus on data quality and compliance. Strong internal motivation to achieve goals Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we ve provided marketers from the world s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.