5580 Incident Management Jobs - Page 3

Job Description: Job Title: Operation and Production Stability of PSD2 Application - AVP Location: Pune, India Role Description Deutsche Bank Group must be compliant with the new Payment Services Directive 2 (PSD2). PSD2 is adding requirements to payment services and expanding the scope on territorial and currency level (e.g. "one leg in", value dating). Its regulating third party access for Account Info Service Providers & Payment Initiation Service Providers and enhancing the security of online payments & account access (2-Factor-Authentication). Cross divisional and cross-country java-based application to handle 3rd party access for xs2a sandbox api under the payment service directive 2 (PSD2 regulation) for Europe. Since this is payment critical application, ensuring its stability in production is crucial. Given the high stakes of the PSD2 application, hiring additional team members is essential to mitigate operational risks, maintain production stability, and protect the organization s reputation. These roles will provide the necessary redundancy, scalability, and incident-handling capabilities to ensure the application meets its service-level commitments and delivers a seamless customer experience. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Monitor production systems for performance, availability, and anomalies. Troubleshoot and resolve issues related to PSD2 app, APIs, or infrastructure. Collaborate with development teams for bug fixes and enhancements. Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management. Manage and mentor regional L2 team to ensure the team is up to speed and picks up the support duties. Gain detailed knowledge of all business flows, the application architecture, and the hardware configuration for supported applications. Define, document, and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers. Manage incidents through resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Facilitate coordination across L1/L2 and L3/Engineering teams to investigate and resolve an ongoing infrastructure/platform or application issue impacting multiple business lines. Drive the development and implementation of the tools and best practices needed to provide effective support. Collaborate with and deliver initiatives and install these initiatives to drive stability in the environment. Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Regularly review and analyze service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible. Perform reviews of existing monitoring for the platform and make improvements where possible. The candidate will have to work in shifts as part of a Rota covering EMEA hours and in the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Your skills and experience 10+ years hands on IT support and interacting with application end users. Good analytical and problem-solving skills. Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and at executive levels. Understanding of ITIL / best practices for supporting a production environment Preferred: ITIL v3 foundation certification. Preferred: Experience in a financial institution or large corporation; good technology background. Preferred: Prior experience working in cloud based application. Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. Technical competency Technologies: Hands-on experience with Google Cloud Platform (GCP), Oracle, Postgress SQL Proficiency in configuring and managing Google Observability tools (Cloud Monitoring, Logging, and Error Reporting). DevOps Tools: Expertise in GitHub Actions for CI/CD pipelines. Experience with GitHub for version control and collaboration. Incident and Operations Management: Familiarity with incident management processes for high-criticality systems. Strong skills in monitoring application performance, troubleshooting, and root cause analysis. Soft Skills: Excellent problem-solving abilities in high-pressure scenarios. Strong communication skills to work effectively with stakeholders and cross-functional teams. Ability to prioritize tasks and manage time effectively in a fast-paced environment. How we ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of SR. ASSOCIATE DIRECTOR In this role, you will: Working closely with various stakeholders located in different places in the world, Reviewing, designing, and re-engineering processes with new technologies to improve performance, Designing and driving the implementation of service offerings, capability uplifts and process improvements, Evaluating, developing and applying appropriate tools to analyse the architecture, Participate in validating data, development, implementation, testing activities, Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies, Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals Drive the engineering excellence by automation, observability, SRE and toil reduction Requirements Minimum 12+ years of experience in Production engineering. Should have minimum 5+ years of experience in Payment s domain. Should have experience in Finastra payments products like Finastras Fusion Global PAYplus (GPP) Experience in managing critical Incident management and related ITIL process. Experience in Real Time Payments systems are added advantage. Experience of high frequency change, specifically adoption, engineering, and execution of automated CICD pipelines understanding of Unix and Shell scripting Proven triage capability under pressure, able to make strong priority judgement at runtime balancing contending demands, Strong understanding of technology layers in application landscape, storage, OS, network, database, application Demonstrable, excellent, spoken & written communication skills across global organization. Technically inquisitive with progressive interest in modern engineering disciplines and techniques Understanding of customers needs and delivering excellent customer service. Experience in Agile/ DevOps environment and in assisting in production support. Ability to lead technical conversations with various technical support groups. Experience of managing a wide spectrum of stakeholders and show ability to manage upwards. Experience in managing the technical team. Should be flexible to work with Global team in follow the sun (FTS) model. Strong experience in monitoring tools like AppDynamics, Splunk, Dynatrace, Grafana and OpenTelemetry (OTel). .

Job Description: Job Title: Technical Information Security Officer Location: Pune, India Corporate Title: AVP Role Description The TISO acts based on the direction of and the tasks assigned by the Divisional TISO. The TISO is typically assigned a set of Application Software Assets and associated Databases (IT aspects only), Infrastructure Software Assets, IT Services, Hardware Assets or IT Assets associated with Building / Facilities. Therefore, the TISO assumes ownership for these assets from an IT Security perspective. The TISO executes all tasks that are assigned to this role based on defined and approved rules and processes. The Technical Information Security Officer (TISO) is 1st Line of Defence official of Deutsche Bank who is accountable for the security of enterprise information. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities The TISO s responsibilities within the assigned CIO unit(s) comprise: To accept the ownership and responsibility for assigned IT assets. To carry out the Information Security Risk and Compliance Assessments for the assigned IT assets and processes. To remain fully trained and skilled by completing the required Information Security training provided by CSO or as requested by the Principal TISO or the Divisional TISO. To support key role holders such as ITAOs and ISOs to develop a secure environment by evaluating the IT Security requirements as early as possible in the system development life cycle to select the applicable information security controls for implementation. To guide ITAOs on the implementation of compensating controls in case of deviations from the applicable information security controls. To approve the access control and user authorization approach of the assigned IT Assets. To execute and document periodical recertification of Access Rights in compliance with the DB Group Identity and Access Processes. To cooperate with key role holders such as ITAOs and Information Security Officers to put monitoring capabilities for IT Assets in place. To review the output of the monitoring jointly with the key role holders such as ITAOs, Information Security Offices and CSOs to avoid degradation of the required security level. To analyse and review the configuration of IT Assets and remediate gaps according to the applicable Information Security policies. To contribute to the Information Security Incident Management Process in the case of a security breach for their IT-Assets, if requested. To maintain the Information Security related documentation of assigned IT Assets in the DB Group IT Asset inventory. Your skills and experience Industry experience of 6-10 years. Rounded knowledge and experience of all the following Information Security processes; Application and Infrastructure Security Identity and Access management Information Security Incident and Problem Management Information Security Governance for business and technology Information Security Risk Management Expert knowledge of DB Information Security Principles, Policies, and Procedures Profound experience in business and IT processes and respective Information Security requirements. Extensive experience with financial markets and institutions. Excellent analytical skills, flexibility regarding problem solving. Excellent communication skills, fluent in English and local language (written/verbal) as appropriate. Ability to work in fast paced environment and keep pace with technical/ operational innovation. Open minded, able to share information, transfer knowledge and expertise to team members. Keeps pace with technical/operational innovation & maintains understanding of the CIO technologies, as well as CISO service and technology offerings. Education/Certification Degree in Information Security or a comparable education In addition, the following education/certification attainment will be beneficial: CISSP (Certified Information Systems Security Professional) or equivalent. ISSMP (Information Systems Security Management Professional). CISM (Certified Information Security Manager) or equivalent. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Associate Director - Disaster Recovery Officer Job Details | Teva Pharmaceuticals Find a Career With Purpose at Teva Search by Postal Code Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Associate Director - Disaster Recovery Officer Date: Jul 25, 2025 Location: Bangalore, India, 560064 Company: Teva Pharmaceuticals Job Id: 62885 Who we are The opportunity The Disaster Recovery Officer is responsible for developing, implementing, and managing the organizations disaster recovery plans and procedures. This role ensures the organization can effectively respond to and recover from disruptive events, minimizing downtime and data loss. Key responsibilities include overseeing data recovery management for all virtual, physical, cloud, and on-premises environments, conducting risk assessments and mitigation procedures, and raising awareness and training employees on disaster recovery protocols. The DR Officer ensures that the disaster recovery plan is aligned with the business strategy and closely connected with the corporate risk plans. Additional duties include conducting DR drills according to the planned calendar, creating dashboards to monitor overall risk posture, and generating reports to communicate with stakeholders. The DR Officer will also be responsible for directing disaster response or crisis management activities, creating a risk register, providing disaster preparedness training, and preparing emergency plans for various scenarios, including natural disasters (e.g., hurricanes, floods, earthquakes), wartime situations, and technological emergencies. Responsible to develop incident management plans and implement procedures for disaster situations and security breaches, ensuring the integrity of data, assets, databases, information systems, and technology. How you ll spend your day Develop and Maintain DR Plans: Create, update, and test disaster recovery plans to ensure they are effective and align with business continuity strategies. Define BIA, Recovery Time Objective (RTO) and Recovery Point Objective (RPO). Ensure that the RTO & RPO for critical assets is aligned with business requirements. Risk Assessment: Conduct risk assessments to identify potential threats and vulnerabilities that could impact the organizations operations. Coordination and Communication: Coordinate with various departments to ensure all critical functions are covered in the DR plans. Communicate DR strategies and procedures to all stakeholders. Conduct DR drills and tabletop Exercise: Conducting regular DR drills according to the planned calendar to ensure the effectiveness of the DR solution Training and Awareness: Conduct regular training sessions and drills to ensure staff are aware of their roles and responsibilities during a disaster. Compliance: Ensure that DR plans comply with relevant regulations and industry standards. Incident Response: Lead the response to actual disaster events, coordinating recovery efforts and communicating with senior management. Documentation: Maintain detailed documentation of all DR plans, polices procedures, and recovery activities. Maintain industry standard and best Practices Ensure the team follows best practices and maintains service level agreements. Ensure compliance with relevant regulations and standards. Understand Business Processes Analyse data trends and share recommendations with stakeholders. Continuous Improvement: Regularly review and improve DR plans based on lessons learned from drills and actual incidents. Your experience and qualifications MSc/B.Tech. /B.E. (Computer Science/IT). Total of 15-20 years of experience. Preferred to have Certified Business Continuity Professional (CBCP) or similar certifications Certifications like ITIL, PMP etc. would be an added advantage. Exposure to ISO standards, TQM and other Quality methodologies/systems. Familiarity with industry compliance standards and regulations. Teva s Equal Employment Opportunity Commitment

Job Description As a Senior NOC Engineer , you will play a vital role in ensuring the health, stability, and uptime of our production systems. This is a hands-on, operational role requiring a deep understanding of system administration, networking, and incident response. You ll act as the first line of defense during outages and performance issues, with responsibility for real-time monitoring, troubleshooting, and driving incident resolution in a 24/7 environment. If you enjoy working with infrastructure at scale and thrive in fast-paced environments, this is the role for you. Roles & Responsibilities Monitor production systems and applications to ensure consistent uptime, performance, and availability Respond to and manage incidents, alerts, and outages in real time, coordinating appropriate responses Conduct root cause analysis (RCA) and implement corrective and preventive actions Troubleshoot system, application, and network issues escalated by monitoring systems or support teams Participate in 24/7 shift rotations, including weekends and holidays, to ensure continuous support Collaborate with engineering and product teams to improve observability and monitoring frameworks Develop and update SOPs, runbooks, and internal knowledge bases to ensure process consistency Maintain compliance with internal security, audit, and operational standards Recommend and implement automation and monitoring improvements to increase efficiency and reduce incident frequency Engage in post-incident reviews and help drive blameless postmortems and process improvement initiatives Qualifications 3+ years of hands-on experience in Linux/Unix systems administration and network troubleshooting Solid grasp of internet and network protocols: DNS, DHCP, TCP/IP, NTP, SMTP, VPNs, HTTPS, T

Job Description: Job Title: Production Support Engineer - Associate Location: Pune, India Corporate Title: Associate Role Description You will be part of HR IT Production support Services group. We are performing 16/5 support for HR related systems from pune office. Candidate should have experience in all relevant tools used in the Service Management environment and has specialist expertise in one or more technical domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). Ensure all the business queries are handled on priority within agreed SLA to ensure application stability. Ability to support the incident management, problem management adhering to ITIL and DB standard process. Embrace a Continuous Service Improvement approach to resolve IT issues, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams. Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support." What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. Responsible to maintain all support documents. Participate in all BCP and component failure tests based on the support documents. Understand flow of data through the application infrastructure. Event monitoring and management via a 16/5 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a support documents. Drive knowledge management across the supported applications and ensure full compliance. Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution. Your skills and experience Service Operations experience within a global operations context 5+ yrs. experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Experience of end-to-end Level 2,3 management and good overview of Production/Operations Management overall Experience of run-book execution Experience of supporting complex application and infrastructure domains IITIL / best practice service context Good analytical and problem-solving skills Ability to work in virtual teams and in matrix structures Working knowledge of incident tracking tools (i.e., Service now.) GCP knowledge will be plus point How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

At Verint, we believe customer engagement is the core of every global brand. Our mission is thelp organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive tanswer constantly shifting market challenges and deliver impactful results for our customers. Our commitment tattracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com . Overview of Job Function: This role leads both Major Incident Management (MIM) and Problem Management tensure swift incident resolution and long-term operational stability. The ideal candidate will serve as the primary point of contact for both functions, guiding incident response efforts, restoring services efficiently, and driving root cause analysis teliminate recurring issues. The position requires strong cross-functional collaboration, proactive analysis, and a continuous improvement mindset. A deep understanding of the ITIL framework is essential, with a strategic and tactical focus on enhancing Incident and Problem Management processes. Additionally, this role presents an opportunity tunify Incident, Problem, and Change Management under a cohesive, ITIL-driven approach contributing tgreater operational maturity and resilience. 6 8 years of overall IT experience, including 4 6 years of hands-on experience in Major Incident Management and Problem Management. Strong understanding of ITIL-based Incident and Problem Management processes. Proven experience leading MIM and Problem Management in dynamic tech environments. Ability tmanage both temporary workarounds and permanent resolutions effectively. Skilled in facilitating cross-team investigations, meetings, and conference calls with clear outcomes and timelines. Proficient in stakeholder communication during major incidents and chronic issues. Capable of forming and executing collaborative action plans with defined roles and deadlines. Maintain up-to-date documentation, including root cause analyses, impact diagrams, technical references, and action items. Proactively identify potential issues and service risks tprevent incidents. Provide regular reports and insights on incident trends and recurring issues. Continuously support process improvements and knowledge base enhancements. Develop and maintain tools and resources tmanage major incidents more effectively. Operate within a matrix organization, managing people, processes, and resources across support functions. Derive and work toward KPIs and goals as directed by leadership. Ability tmultitask, stay composed under pressure, and drive accountability across teams. Strong interpersonal, negotiation, influencing, and conflict-resolution skills. Excellent communication skills verbal, written, and presentation. Bachelors degree in engineering or equivalent. Principal Duties and Essential Responsibilities: Lead the Major Incident Management (MIM) function and serve as the primary point of contact across all supporting teams. Own Access Management responsibilities for cloud users. Operate effectively within a matrix organization tensure rapid service restoration and long-term issue resolution. Maintain structured issues and problem logs, tracking progress, and ensuring accountability. Guide post-incident investigations tidentify root causes and implement preventative measures. Facilitate post-incident reviews and document lessons learned tdrive continuous improvement. Adapt, deploy, and integrate tools tenhance visibility, collaboration, and efficiency in incident and problem tracking. Implement process enhancements tprevent repeat incidents and improve overall response effectiveness. Collaborate across teams tstrengthen the knowledge base and reinforce operational best practices.

Job Description: Job Title: Cloud Technology Manager, AVP Location: Pune, India Role Description We are looking for a Cloud Technology Manager who will manage Cloud Platform for our strategic Identity Access Management GCP based application. The role is to set up, stabilize, manage the platform activities for this GCP application, it also includes further activities to enable the management of the platform: Vendor Engagement, Migration from On-Premises to Cloud, Production Incident Management, Audit Coordination, Compliant Requirement Enablement. The team Access Lifecycle Solutions within the area Identity Access Management (IAM) is responsible for providing centralized Identity Access Management solutions. These provide permissions and roles to application users and recertification of those in a standardized and compliant process. The assignment and revocation of roles can either be automated or manual. There is currently multi-year Cloud Migration Program, transferring these 5 legacy IAM applications from On-Premises to GCP hosted ForgeRock product, namely Accessio . This application was live since 2023, providing certain Request, Approval, Provisioning and Recertification and further IAM services. In upcoming years, more IAM services of various asset scopes will be added through the migration program. This role demands a strategic leader with strong technical skills in GCP, experience in cloud security, and expertise in managing enterprise IAM applications on GCP while ensuring seamless cloud operations. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities GCP Platform management , this includes Oversee GCP cloud environments, ensuring optimal performance, scalability, and security. Manage GCP based applications, projects, networking, storage, and compute resources. Collaborate with DevOps teams to implement CI/CD pipelines using Cloud Build, Artifact Registry, and Git repositories. Oversee GCP cloud repositories, ensuring proper version control and release management. Manage Artifact Registry, Cloud Source Repositories, and Terraform automation. Conduct security assessments, vulnerability scans, and penetration testing. Set up the automation patching, upgrade process for GCP component to ensure compliant requirement. Define and implement disaster recovery (DR) and backup strategies for applications hosted on GCP. Manage Recertification services as subset of IAM, this includes Vendor management : Review Run-the-Bank contracts for both operations and engineering teams; suggest change to adapt with new business and compliant requirements; drive the negotiation with vendor and procurement team to final agreement; perform Vendor Risk Management and Vendor Assessment to ensure compliance around Vendor Management; review Vendor performance per agreed SLA/KPI and further agreements in the contract, and release invoice accordingly. Migration Lead of legacy onPrem recertification applications to Cloud; responsible for the technical part of the migration (non-functional requirement, interfaces, design); support migration team to unblock the technical issues by engaging with various stakeholders; ensure the migration plan, report transparent to team, management. Your skills and experience Skills: Completed degree in IT or a comparable qualification. GCP Cloud Engineer Professional certificate, GCP Security Engineer, or equivalent preferred. Excellent communication skills (English fluent, German is a plus) Very strong analytical and problem-solving skills Ability to work under pressure, reliability, flexibility, and leadership High degree of customer orientation Experiences: Experience in Cloud Technology, with a focus on Google Cloud Platform (GCP). Strong expertise in GCP infrastructure components (Compute, Storage, Networking, IAM, Security, and Kubernetes). Hands-on experience with GCP IAM, Cloud Security, and compliance frameworks. Expertise in SDLC, DevOps, CI/CD pipelines, and application release management within GCP. Experience with IAM solutions such as Forgerock, Sailpoint prefereable Experience in application vulnerability management and security best practices. Knowledge of disaster recovery planning and implementation in GCP. Proficiency in Terraform, Kubernetes (GKE), Cloud Functions, and serverless architectures. Experience in Production Services managing technology of larger, complex IT systems Experience in managing vendor teams, including experience working with the contract negotiation Knowledge of access lifecycle systems (with a focus on request approval, provisioning, recertification, admissions/exits) is desired. Dev/Ops Knowledge of Mainframe access, Active Directory access, and Cloud solutions is a plus Minimum of 8 years of experience How we ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

At YASH, we re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire Sprinklr Professionals in the following areas : Job description: We are seeking a highly skilled Sprinklr Technical Analyst responsible for the global Social Media Management platform of client KGaA. The ideal candidate will have extensive expertise in Sprinklr Advertising, Social, and Marketing, and is familiar with Social listening from an administrative/technical perspective, with a primary focus on Ads, followed by Social and Marketing effectively serving as a Social Media IT/Operations/Admin specialist. Key Responsibilities: Act as a platform administrator and technical expert for Sprinklr ads, Social, Marketing, and Social listening module Lead user onboarding, ensuring seamless access and comprehensive training and enablement for new users Configure and maintain Sprinklr platform to align with business requirements and enhance operational efficiency Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions Manage multiple projects simultaneously, ensuring timely completion and adherence to quality standards Perform initial triage on the issues and provide technical/functional solution to the reported issues/requests. Build and maintain strong stakeholder relationships, serving as a trusted advisor for Sprinklr topics Independently manage critical issues Actively co-ordinate with the Sprinklr team for operational priorities and result-oriented outcomes Ensure compliance with set incident management and change request management processes Work with various internal and external teams to execute platform upgrades, platform data migration and integrations Knowledge on integration of the Sprinklr platform to enterprise platforms/applications (CRM, Marketing, Analytics, DAM, AI, Looker Studio etc.) Actively contribute to the social media strategy of the company Develop procedures and processes for pro-active monitoring of the platform and derive meaningful insights from the platform usage trends and make suggestions for utilization Stay informed about new applications and tools, demonstrating a proactive approach to learning and adaptation. Exhibit strong organizational skills and a team player mentality to foster collaboration. Solve problems effectively and develop solution-oriented strategies for challenges. Writing basic software programs for enabling end user executable macros will be an added advantage Key Skills : Good stakeholder management experience Exceptional time management skills and a results-driven mindset Quick decision-maker with a proactive approach to problem-solving. Experience in programming search queries and conducting own analysis Confident, professional, and courteous communication (verbal and written) with fluency in English Understanding of enterprise software support processes and tools Knowledge of the Microsoft suite (Excel, PowerPoint, Word, Teams) Well-versed with Social Media channels (Facebook, Twitter, Instagram, YouTube, LinkedIn etc.) and their usage as business channels Qualifications: 3+ years of experience in Sprinklr software technology delivery with minimum 5+ years of experience in Social Media landscape(Radian6, TweetDeck, Hootsuite, Sprout Social, etc.), social Look for the following keywords in potential profiles: Sprinklr Configurations Setting up approval workflows in Sprinklr Setting up content journey in Sprinklr Setting up Ads initiative Ads setup Media plan and budget User onboarding and training Converting business requirements into scalable configurations Building reporting and engagement dashboards Building engagement or monitoring workflows Experiences in setting up macros, custom fields, rules, roles, user journeys, ad accounts, ad sets and campaigns Troubleshooting Setting up workflows for dark posts, sponsored posts, and boosted posts Experience in using JIRA, ServiceNow, AI tools and Microsoft tools is an added advantage. Essential keywords lsocial listening & customer experience Bachelor s degree in Engineering/Master of Business Administration Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Our Company Were Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. The team: We are the Global Cyber team, part of Global Information Security at Hitachi Digital. Our mission is to protect the company's and its customers' vital information systems and data while responding to attacks, intrusions, and other security incidents. As passionate advocates of information security, we are a team of out-of-the-box thinkers, innovators, and collaborative problem-solvers. We continuously seek new and better ways to enhance our practices and strive for nothing less than excellence in our cybersecurity operations. We are looking for highly motivated individuals with a positive attitude who want to be part of something exceptional. The role: As a Sr. Security Engineer, you will be working as an individual contributor to work with a dynamic team of Threat hunters working 24x7. Your role will include: Responsible for working in a 247 Security Operation Centre (SOC) environment. Handle technical escalations from the L1 SOC team and resolve them within SLA. Create and manage the SOPs, runbooks and Asset inventory with risk classification Provide threat and vulnerability analysis as well as security advisory services Send and receive notifications to the SMEs about the vulnerabilities discovered along with remediation and also follow up on the closure within SLA. Administration of SIEM environment (e.g.deployment of the solution, user management, managing the licenses, upgrades and patch deployment, addition or deletion of log sources, configuration management, writing parsing rules with Regex, change management, report management, managing backup and recovery etc) Investigation, Triage, remediate and find RCA of Compromised accounts, e-mail threats, and abuse reports from various sources. Investigate, document, and report on information security issues and emerging trends. Contribute significantly to the development and delivery of a variety of written and visual documents for diverse audiences. Mentor, Guide and share information with other analysts and other teams Always be curious and keep growing your skills and capabilities and emerging trends. What youll bring: 7 years of experience in working in a 24x7 Security Operation Center (SOC) environment. Proficient in Incident Management and Response, handling escalations, SIEM Alerts, EDR alerts, DLP, WAF alerts; Knowledge of Cloud Infrastructure, and Cloud Security (GCP, AWS, Azure) Knowledge of MITRE ATT&Ck, Cyber Kill Chain, Threat Hunting & Attack Forensics. Knowledge of Email security, DMARC, SPF, DKIM, (Mimecast Email Security) Knowledge of various operating system flavors including but not limited to Windows, MacOS, Linux. CertificationsSecurity certifications such as GSEC, CEH, CySA, are advantageous. Strong problem-solving and troubleshooting skills include performing root cause analysis for preventative investigation. Communication and TeamworkStrong ability to articulate complex concepts clearly, be a collaborative team player, admit mistakes, support your statements with data and analysis, and continuously seek growth opportunities. About us Were a global, 1000-strong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. Were curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here youre not just another employee; youre part of a tradition of excellence and a community working towards creating a digital future. #LI-RR1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

Javelin Communication is looking for Facility Management to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks Key Responsibilities : As a professional in our Cyber Team you ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - The key skills required are as follows: 2-5yrs of experience. Understanding of basic business and information technology management processes. Good knowledge of TCP/ IP and Networks including Firewall, IDS/IPS, Routers, Switches, and network architecture. Experience of Web Application Security Testing, Infrastructure VAPT, API testing. Experience on Mobile Security Pen-Testing (iOS and Android). Experience in conducting config reviews of Windows, Linux, UNIX, Solaris, Databases, etc. Experience with Vulnerability Management tools: Kali Linux, Acunetix, AppScan, Nexpose, Qualys Guard, Nessus, Nmap, Metasploit, Fortify etc. Experience in basic scripting such as: Shell, Python, PERL, etc. Basic knowledge of Technoilogies such as: IPSEC, SSL, SSH, VPN, Ethernet Token Ring, WAP, SMTP, FTP, Frame Relay, WAN, ATM, FDDI, DSL, ISDN, HP Openview, Sun NetManage, Cisco Works, Radius, Big Brother, F5. Additional Skills Experience on End Point Security, Threat Profiling, Configuration Review Experience on Firewall and Network Devices Configuration Review. Strong analytical and communication skills (written, verbal and presentation) Open to learn new tools and technologies as per the project requirement Interactive with team members and confident during client meetings, under the guidance of senior members of the project Initiative & drive Be deadline-oriented and quality-focused Familiarity with industry standards and frameworks such as OWASP, CIS, NIST ISO/IEC 17799, etc. Demonstrates basic knowledge of security and privacy controls and risk management processes Demonstrates basic knowledge in one or more Cyber Threat Management domains such as: Threat Management, Cyber Operations/Fusion Managed Services, Malware Analysis, Collective Threat Intelligence and Cyber Risk Sciences, Incident Management and Forensics, Data Protection solutions. Your role as AM We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society. In addition to living our purpose, Senior Executive across our organization must strive to be: Inspiring - Leading with integrity to build inclusion and motivation Committed to creating purpose - Creating a sense of vision and purpose Agile - Achieving high-quality results through collaboration and Team unity Skilled at building diverse capability - Developing diverse capabilities for the future Persuasive / Influencing - Persuading and influencing stakeholders Collaborating - Partnering to build new solutions Delivering value - Showing commercial acumen Committed to expanding business - Leveraging new business opportunities Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization Effective communication Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s) Managing change - Responding to changing environment with resilience Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte Empathetic leadership and inclusivity - creating a safe and thriving environment where everyones valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive. How you ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report . Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

: Chennai, IN, 600 034 Division/Department: Service & Support Experience: Professional Role: Enterprise Service Manager (Mission Critical Support Customers) Why This Role is an Exciting Opportunity: Impactful Work: You will be directly supporting well-established enterprise customers, ensuring smooth operations of their SEEBURGER platforms with a significant business impact when issues arise. Growth & Collaboration: Work closely with diverse teams internally, including development, consulting, support, and sales, and engage in proactive customer communication. Leadership & Trust: Become a trusted partner to our enterprise clients, and be the go-to person when it comes to troubleshooting, consulting, and incident management. Scope of Responsibilities: Customer Relationship Building: Establish and maintain close relationships with enterprise customers, earning their trust and ensuring their satisfaction. Incident Management & SLA Oversight: Ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met, and proactively address any incidents or escalations. Proactive Information Sharing: Stay ahead of the curve by providing updates on product features, security alerts, and issues, ensuring your customers are always informed. Cross-Functional Collaboration: Work hand-in-hand with SEEBURGER teams (support, development, consulting, and sales) to provide seamless customer experiences. Consulting & Product Expertise: Identify opportunities for consulting involvement, from new interfaces to infrastructure changes or cloud services like AWS, and ensure customers are using SEEBURGER products efficiently. Root Cause Analysis: Take charge during major incidents as an incident manager and coordinate root cause analysis and problem resolution. A Day in the Life of an Enterprise Service Manager: Monitor & Analyse KPIs: Prepare and analyse reports to ensure performance metrics are met. Incident Oversight: Track all customer incidents and identify problems during regular customer calls. Documentation & Collaboration: Maintain a detailed Collaboration Handbook to document customer landscapes, understand their unique language, and benchmark transaction throughput. Knowledge Sharing: Work closely within the Enterprise Support Team to share insights and best practices. Key Soft Skills Required: Effective Communication: You ll need to translate technical jargon into customer-friendly language. Stress Management: Stay calm and composed in high-pressure situations, ensuring customers remain reassured. Conflict Resolution: Use your expertise to manage and resolve customer conflicts effectively. Technical Expertise: Extensive experience with IBM Sterling / AXWAY / SEEBURGER products etc (8+ years), including troubleshooting using tools like Grafana and Kibana. Benefit from being part of a globally renowned company that is driving digitalisation forward. We continue to grow - and so can you! It is important to us that you can fully utilise your talents and strengths and go your own way, regardless of whether you are aiming for a specialist or management career. With our expertise and growth in a future-oriented industry, we offer a wide range of opportunities and secure jobs. At SEEBURGER, we value the supportive atmosphere and family environment. #StrongerTogether is one of our corporate values and characterises the way we live together. Sounds excitingBecome a #Businessaccelerator today!

JMA makes 5G possible for organizations with the most critical connectivity demands in the world. From its global tech centers, JMA is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare facilities, and the busiest transit centers. 5G is more than another G on your phone it is a generational opportunity to change the way the world operates. Join the industry s fastest growing technology company to shape that future today. We are seeking a highly motivated and experienced NOC Team Lead to oversee daily operations within our Network Operations Center. This role is responsible for leading a team of NOC engineers, analysts and technicians, ensuring optimal network performance, rapid incident resolution, and strong coordination with internal and external stakeholders. Responsibilities: Team Leadership & Supervision: Manage and mentor the NOC team, including scheduling, training and fostering a collaborative work environment. Incident Management: Oversee the identification, escalation, resolution, and documentation of network incidents to ensure minimal downtime and fast recovery. Monitoring and Reporting: Ensure continuous monitoring of RAN and DAS network infrastructure, applications, and services; generate and analyze reports on network performance and incidents Process Improvement: Develop and refine operational procedures, workflows, and response protocols to enhance efficiency and reduce recurring issues Communication & Coordination: Act as a liaison between NOC staff and other departments or vendors to communicate issues, changes, and project statuses effectively Skills & Qualifications: Bachelor s degree in Telecommunications, Engineering, Computer Science, or a related field, or equivalent professional experience. 3+ years of experience in RAN support, network operations, or network troubleshooting within the telecom industry. Experience with RAN equipment (e.g., base stations, controllers, antennas, etc.) and related technologies (2G, 3G, 4G, 5G, LTE). Incident and problem solving, while showing proficiency in triaging and resolving RAN and DAS network-related incidents swiftly and efficiently Knowledge of radio access technologies (LTE, 5G NR, UMTS, etc.) and network protocols. Familiarity with network troubleshooting techniques and tools (e.g., SNMP, log analysis, protocol analyzers). Hands-on experience with radio equipment configuration, optimization, and fault management. Ability to motivate and guide teams in a high-pressure, 24/7 operational environment Ability to analyze trends, logs, and performance metrics to identify areas for improvement. Clear and concise communicator, both verbally and in writing, across technical and non-technical audiences. Work Environment: Flexible working hours and occasional on-call duties may be required. Occasional travel to remote sites may be necessary for on-site troubleshooting, customer meetings or support. Learn more about our current opportunities on our career site! #LI-MT1 At JMA, we don t just accept differences we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.

Team IT About Navi Navi is one of the fastest-growing financial services companies in India providing Personal Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navis mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders Sachin Bansal Ankit Agarwal Know what makes you a Navi_ite 1.Perseverance, Passion and Commitment Passionate about Navi s mission and vision Demonstrates dedication, perseverance and high ownership Goes above and beyond by taking on additional responsibilities 2.Obsession with high quality results Consistently creates value for the customers and stakeholders through high quality outcomes Ensuring excellence in all aspects of work Efficiently manages time, prioritizes tasks, and achieves higher standards 3.Resilience and Adaptability Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility Job Summary The IT Helpdesk Manager is responsible for overseeing the day-to-day operations of the IT helpdesk function supporting multiple locations of Navi including Corporate and Regional/City Offices ensuring that all IT-related issues and service requests are resolved efficiently. This role will lead a team of Helpdesk professionals, manage escalations, and ensure a high level of customer satisfaction through effective IT support. The manager will also work to optimize service delivery, establish key performance metrics, and drive continuous improvement of IT service processes. Key Responsibilities 1. Leadership Team Management Manage and lead the IT helpdesk team, ensuring the team is adequately staffed and trained to provide effective support. Monitor helpdesk performance, set goals, and provide feedback to team members through performance reviews. Identify skill gaps and arrange training and development for helpdesk staff. Ensure adherence to company policies and IT best practices. 2. Operations Support Oversee the daily Help Desk operations, ensuring efficient ticket handling, resolution, and follow-up on service requests and incidents. Develop and enforce service level agreements (SLAs) to ensure timely resolution of IT issues. Manage escalations and work with other IT teams for issue resolution Ensures helpdesk support is available for all necessary shifts 3. Performance Monitoring Reporting Track and analyze helpdesk performance metrics, such as first response times, resolution rates, and customer satisfaction scores. Generate periodic MIS reports on helpdesk activity, identifying trends and opportunities for improvement. Regularly review and improve processes to enhance efficiency and service quality. 4. Technology Tools Manage helpdesk software, including ITSM, ITAM, End-PointPatch Management and MDM tools and systems are up-to-date and meet the needs of the business. Evaluate and recommend new tools and technologies to improve helpdesk operations. 5. Customer Satisfaction Drive high customer satisfaction by ensuring timely, efficient, and courteous IT support services.Gather feedback from users to continuously improve helpdesk service and user experience by organizing CSAT surveys 6. Collaboration Communication Collaborate with other IT teams (networking, systems, applications) to resolve complex issues. Provide regular updates on helpdesk performance, incidents, and improvement initiatives. Ensure clear communication with end-users regarding system updates, downtimes, and scheduled maintenance. Technical Skill Sets 1. IT Infrastructure and Systems Knowledge Operating Systems Expertise in Windows, MacOS, and Linux operating systems. Networking Basics Knowledge of networking concepts like TCP/IP, DNS, DHCP, VPNs, and firewalls. Hardware Management In Depth understanding and Hands on experience of setting up Asset Management solution. Understanding of hardware components such as PCs, laptops, printers, and mobile devices. Cloud Services Familiarity with SaaS platforms like Adobe, Office 365 and its management 2. Service Desk Tools and Technologies ITSM Tools Hands on experience with service management tools such as ServiceNow, Manage Engine, Jira, or Zendesk. 3. Troubleshooting and Problem-Solving Issue Diagnosis Ability to diagnose, analyze, and troubleshoot a wide range of hardware, software, and network issues. Root Cause Analysis (RCA) Skill in identifying the underlying causes of recurring problems Networking Fundamentals IP Addressing Subnetting Familiarity with IPv4/IPv6 addressing, subnetting, and supernetting. DHCP DNS Understanding Dynamic Host Configuration Protocol and Domain Name System operations. Security Protocols Knowledge of security protocols (e.g., SSL, TLS, IPSec, VPNs). Patch Management Ensuring that all systems are updated with the latest patches and updates to minimize vulnerabilities. Wi-Fi Standards Knowledge of wireless standards (e.g., 802.11n/ac/ax) and protocols. Qualifications Requirements Education B. Tech in Information Technology/ Computer Science Experience 3-4 years of experience in IT support/helpdesk roles with at least 2-3 years in Team Lead capacity. Proven experience in managing IT support teams and handling escalated technical issues. Skills Strong team management skills. Excellent communication and interpersonal skills to work effectively with staff and end-users. Proficiency in helpdesk ticketing systems, ITIL frameworks, and incident management. Strong problem-solving skills with the ability to work under pressure. Ability to manage multiple priorities and meet deadlines. Certifications (Preferred) ITIL Foundation certification, Project Management Certifications CompTIA A+, Network+, or other relevant IT support certifications.

Lead-Technical Support Back to job search results Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Permanent Apply by 05-Aug-2025 About the role This position is responsible for provisioning effective colleague support & services to Tescos businesses, through high quality work while continuously improving triaging processes of maintenance work order through its life cycle What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: -Represent Talent Acquisition in all forums/ seminars pertaining to process, compliance and audit -Perform other miscellaneous duties as required by management -Driving CI culture, implementing CI projects and innovation for withing the team Deep expertise in a particular process or field First line team supervisory responsibility on process mentoring, on the job training, coordinating and communicating Maintain relationships with multiple partners, handle customer issues within process An experienced level of knowledge in full maintenance & support center life cycle Support the business end to end on Critical Issues Hands on experience with incident management, root causing & drive learnings Quality Audits for the team and Improvement Areas identified Lead the Training Requirements of the team engage with Leadership team Handle Inbound / Outbound Calls as lead by example Data management & reporting - Day to day tracking and submitting EOD data / reports to be shared with the leadership and other key partners Should be able to lead staffing, scheduling & breaks of team member You will need Experience relevant for this job: Adv MS Office - Excel, Word, Power Any Graduate (Preferred Mechanical Engg.) Point Numeracy Skills Listening English Speaking, Reading and Writing Planning & Organising Analytical Ability Problem Solving, About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Apply

What We Offer: What can you expect in a Cloud Engineer role with TaskUs: Think of yourself as someone who will provide technical SME for TaskUs Cloud Computing Environment, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we re a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it s time to imagine what it s like being a Cloud Engineer. Imagine yourself going to work with one thing on your mind: that you will provide operational and engineering support. As you tackle your new tasks for the day, you know that it comes down to one thing: that you will also provide L2 and L3 escalation support for the NOC and Service Desk. Key Responsibilities: Provide operational and engineering support. You will handle incident management, problem management, change management (implementation of changes), release management, and capacity management. In terms of L2/L3 Escalation Support, you will also provide project representation in your area of expertise and maintain a system documentation. Required Qualifications: At least 1-2 years of hands on experience on Cloud based computing specifically AWS or Azure. With at least 5 years of total IT experience. AWS or Azure certification is a nice-to-have. Knowledgeable on DevOps tools such as the Cloudformation, Terraform, ARM/JSON templates YAML for ansible. With hands-on experience in the Ci/CD tools such as the Jenkins, Azure DevOps, ECS Fargate, Kubernetes Helm and Circle CI. Expertise on Linux, Windows, Active Directory/LDAP. Experience in managing active directory GPO, Linux and Windows patching etc. Knowledgeable on Azure AD. With experience Patching cloud solutions such as AWS SSM , ansible tower , SCCM etc. Willing to be on 24x7 global support and on-call schedule. Education / Certifications: Bachelor s Degree in Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Risk Advisory Team is about much more than just the numbers. It s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies what, how, and why of change so you re always ready to act ahead. Your work profile As a Senior Analyst in our Cyber Team you ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - Preferred Knowledge The role requires efficient incident response and digital forensics skills to minimise the impact of cyber risks. The individual will oversee Security monitoring, Security tools Operations, Security incidents, ensure incidents are managed effectively and reported to stakeholders. This role primarily consists of first responder activities and to conducting thorough response activities on behalf of a wide variety of clients across every sector. Candidate required to work in complex security environments and alongside SOC team to design, communicate and execute incident response, containment, and remediation plans. Support incident response team analysts and incident management teams. Analyse tools, processes, and procedures for responding to cyber intrusions and come up with new methods for detecting cyber adversaries. Demonstrates proven expertise and success in incident handling, triage of events, network analysis and threat detection, trend analysis. Should have the following skills: Deep understanding of computer intrusion activities, incident response techniques, tools, and procedures Knowledge of Windows, Active Directory, DNS & Linux operating systems, Good Experience in SIEM monitoring (QRadar, Sentinel) Knowledge of SOAR technologies, working with playbooks (Cortex, Phantom, Demisto) Working experience and knowledge of ITSM tools for incident management. Must be action oriented and have a proactive approach to solving issues. Knowledge of security logs, log quality review. Knowledge on IT (Operating systems, networking, databases) and IT security knowledge (system and network security) including IT security tools. Good knowledge of office collaboration tools Roles & Responsibilities Detect, Analyze, Investigate, and report qualified security incidents to the Client as per the defined SLA Provide recommendations to the security incidents reported as per SLA Investigates incidents using various security event sources (FW, IDS, PROXY, AD, EDR, DLP etc.). Investigations into non-standard incidents and execution of standard scenarios. Provide dashboard and data related to Incidents/Offenses for governance reports. Escalates to L3 if investigations uncover unusual or atypical situations. Monitoring unhealthy log source/data source and escalate to engineering team to fix them. Participate in incident response (IR) efforts; detect, identify, respond, contain and remediate all information security incidents. Rapidly and accurately determine the source of a security incident and moving quickly to identify and apply containment, mitigation, and remediation steps. Contribute to the execution of Cyber Security operations, incident response, and investigations spanning across all functions of the Corporate Security organization. Track, monitor incident actions while applying intelligence, situational awareness to prioritise incident actions based on risk Responsible for Incident and Breach communications, assessments, and reports and customer facing, to include leadership and executive management for the purpose of enabling Senior Management to make decisions in a crisis Develop and document processes to ensure consistent and scalable response operations Deliver tabletop IR assessments and real-life IR simulations at a technical and executive level. Conduct in-depth root cause analysis on complex malware and user/system behaviour event Gather and analyse forensic evidence for cyber security incidents and investigations. Develop and document enhanced event analysis and incident response processes and procedures Required Professional Experience: Overall experience of at least 5+ years in SIEM monitoring and Cyber security Incident response and Management Hands-on experience with security tools and devices, operating systems, and/or networking devices desired. Proven skills and experience in log analysis, incident investigations Experience working across diverse teams to facilitate solutions Experience working with Security practitioners Willingness to working 24/7 environment in rotating shifts. Ability to work in time-sensitive and stressful situations with ease and professionalism, possess an efficient and versatile communication style Evidence handling Data acquisition (Disk, Memory, Mobile, Cloud, Enterprise Wide) Digital forensics (Windows, Mac OS, Linux/Unix) Thorough understanding of Cyber kill chain and MITRE ATT&CK framework. Experience with one or more of SIEM tools such as QRadar, Sentinel, etc... is required Experience on EDR tools for Incident response and threat hunting (Crowdstrike, MS Defender, Sentinel One) Strong knowledge and experience with commonly used forensic toolsets, including EnCase, FTK. Experience reviewing raw logs and performing advanced data correlation and analysis (i.e., firewall, network flow, IPS, endpoint protection, web application, host OS, database, AAA, etc ) Experience of network & host-based forensic analysis and techniques Experience of malware analysis and understanding attack techniques. Industry certifications such as along with experience will be a bonus. Experience in lieu of certification will be taken into consideration Location and way of working Base location: Mumbai This profile involves frequent / occasional travelling to client locations OR this profile does not involve extensive travel for work. Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs. Your role as an Senior Analyst We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society. In addition to living our purpose, Senior Executive across our organization must strive to be: Inspiring - Leading with integrity to build inclusion and motivation Committed to creating purpose - Creating a sense of vision and purpose Agile - Achieving high-quality results through collaboration and Team unity Skilled at building diverse capability - Developing diverse capabilities for the future Persuasive / Influencing - Persuading and influencing stakeholders Collaborating - Partnering to build new solutions Delivering value - Showing commercial acumen Committed to expanding business - Leveraging new business opportunities Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization Effective communication Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s) Managing change - Responding to changing environment with resilience Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte Empathetic leadership and inclusivity - creating a safe and thriving environment where everyones valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive. How you ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report . Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone s welcome entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you re applying to. Check out recruiting tips from Deloitte professionals.

India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Technology & Transformation is about much more than just the numbers. It s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies what, how, and why of change so you re always ready to act ahead. Learn more about Technology & Transformation Practice Your work profile As a practitioner in our Cyber Team, you ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - Responsible for ISO 27001 based Information Security Management System implementation and sustenance Assess client information security posture, identify the gaps/risks in the existing environment and develop solutions to mitigate the identified gaps/risk Responsible to assist client in review / implement Information Security controls in areas as mentioned, but not limited to: Change management process, Incident management process, Backup process, User identity and access management, Antivirus management, SLA performance and monitoring, Media handling & Exchange of information, Physical and environmental Security, and Media & Information Handling Responsible for conducting clients vendors risk assessment and providing a holistic view of clients risk exposure due to outsourcing Responsible for advising and assisting clients to develop and implement Information classification framework Conduct Information Systems audits covering IT infrastructure assets Serves as technical lead or subject matter specialist on security and privacy implementation projects, responsible for design, build, testing and deployment of solutions Demonstrates ability to work independently on projects with limited supervision Demonstrates understanding of complex business and information technology management processes Demonstrates working knowledge of firm tools and methodologies that may be suitable for the engagement Manages day-to-day client relationships at mid and lower levels. Participates in proposal development efforts to sell "add-on" work to clients Identifies opportunities to improve engagement economics Plays substantive role in designing and implementing business development plan for the service line Plays substantive/lead role in retention of professionals and in building staff complement, mix, and recruiting Undertakes initiatives in people and practice development Desired qualifications Cyber experience ranging from 1 year to 7yrs is mandatory. Levels being hired for: Analyst, Senior Analyst, Consultant, AM, DM B.E / B.Tech (Tier 1/2) in Computer Science, Information Technology or related fields ISO 27001 LA/LI, ISO 31000 LA/LI, ISO 22301 LA/LI, CISA, ITIL, or equivalent certification Strong communication skills (written & verbal) Understanding of basic business and information technology management processes. Basic knowledge in one or more security and privacy domains such as: security governance policies and procedures, risk management, compliance, identity management, network security, security architecture, security incident response, disaster recovery, business continuity management, privacy and data protection Location and way of working Base location: Coimbatore/Chennai/Kochi This profile involves frequent travelling to client locations. Your role as a practitioner We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society. In addition to living our purpose, practitioners across our organization must strive to be: Inspiring - Leading with integrity to build inclusion and motivation Committed to creating purpose - Creating a sense of vision and purpose Agile - Achieving high-quality results through collaboration and Team unity Skilled at building diverse capability - Developing diverse capabilities for the future Persuasive / Influencing - Persuading and influencing stakeholders Collaborating - Partnering to build new solutions Delivering value - Showing commercial acumen Committed to expanding business - Leveraging new business opportunities Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization Effective communication Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s) Managing change - Responding to changing environment with resilience Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte. Empathetic leadership and inclusivity - creating a safe and thriving environment where everyones valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive. How you ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Repor t a nd our India Impact Repor t . Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young Worl d partnership . Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities . Know mor e about everyday steps that you can take to be more inclusive . A t Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte . Everyone s welcome entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you re applying to. Check out recruitin g tips from Deloitte professionals .

Imagine yourself as part of Visas People Systems Strategy, Transformation and Innovation organization, a team that is responsible for driving the transformation towards world class workforce and partner experiences across the People Systems landscape As Systems Analyst, Workday Security you will be responsible for configuring and maintaining the security within Workday You will work closely with HR, IT, vendors, and other stakeholders to ensure the systems are functioning properly, accurately, and securely You will showcase your experience by championing enhancements and providing creative solutions to promote efficiency, effectiveness, and new thinking in People business partnership and support Analyze, design, configure, test, implement, and maintain Workday changes Create and maintain the systems and applications documentation, such as user guides, manuals, reports, and workflows Coordinate with internal and external HR subject matter experts to define requirements and determine recommended solutions to gain approval and execute on project/Data change deliverables Manage relationships with HR stakeholders to proactively identify and address issues and provide timely support Model exceptional communication and customer facing skills, able to interact effectively with diverse groups of global stakeholders, both technical and business users Seek and identify continuous improvement opportunities and participates in new release feature and functionality reviews to provide ongoing technical guidance and support Perform unit and quality assurance testing including test case preparation, test execution and test results documentation, contribute to test strategies Develop and enhance working knowledge through training, independent research and experimentation to become a subject matter expert (SME) for at least one distinct business process and application Conduct root cause analysis of problems and apply business knowledge and practical experience to recommend system and product enhancements Qualifications 5 or more years of work experience with a Bachelors Degree or an Advanced Degree (e g Masters, MBA, JD, MD, or PhD) Experience in Workday Security Configuration Workday certified Experience redesigning Workday security as it pertains to personas Implement and maintain security measures that protect company data within the Workday system Configure, maintain, troubleshoot and advise on security within Workday application Experience managing domain security policies, business process security policies, roles and role assignments, business process setup Understands and implements Workday Security changes across various Workday modules which may include Recruiting, Talent, Onboarding, Learning, Compensation, Core, Benefits, Absence, etc Respond to security incidents and breaches, conducting investigations and implementing corrective actions, as needed Preferred Qualifications 5 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e g Masters, MBA, JD, MD) Exceptional communication and customer facing skills, able to interact effectively with diverse groups of global stakeholders, both technical and business users Active listener, customer focused, relationship builder, team player Strong follow-through, ability to drive to closure and resolution of complex system issues Excellent analytical, problem-solving, and troubleshooting skills, with attention to detail and accuracy

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Document client issues and resolutions accurately.- Collaborate with cross-functional teams to enhance system performance.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong problem-solving and analytical skills.- Excellent communication and interpersonal abilities.- Good To Have Skills: Experience with ITIL framework. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to improve support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance overall service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework.- Experience in incident management and problem resolution.- Knowledge of remote desktop tools and ticketing systems.- Good To Have Skills: Experience with IT service management platforms. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Troubleshoot and resolve technical issues reported by clients.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance service desk processes.- Stay updated on industry trends and best practices for service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk operations.- Experience in using service desk tools like ServiceNow or Remedy.- Knowledge of incident management, problem management, and change management processes.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Document client issues and resolutions accurately.- Collaborate with cross-functional teams to enhance system performance.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of ITIL framework.- Experience with incident management and ticketing systems.- Good To Have Skills: Knowledge of IT service management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education