Housekeeping Supervisor

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Job Summary:

The Housekeeping Supervisor is responsible for overseeing housekeeping operations across multiple properties in San Diego. This role includes conducting on-site inspections, verifying cleanliness standards, engaging directly with guests, supervising housekeeping teams, and ensuring that each property delivers a consistent and exceptional experience.

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Key Responsibilities:

✅ On-Site Inspections & Cleanliness Audits

• Travel regularly between assigned properties to conduct detailed inspections.

• Verify that all guest rooms, bathrooms, kitchen common areas, and back-of-house areas meet established cleanliness and presentation standards.

• Prepare and maintain inspection reports, noting deficiencies and corrective actions.

✅ Guest Interaction & Service

• Address guest concerns or special requests promptly and professionally.

• Follow up to ensure guest satisfaction after issues are resolved.

✅ Team Supervision & Training

• Supervise housekeeping staff across all properties, including housekeepers, room attendants, and laundry personnel.

• Provide training on cleaning procedures, safety protocols, and customer service expectations.

• Monitor team performance, provide coaching, and escalate issues when needed.

✅ Inventory & Supplies Management

• Ensure each property has sufficient stock of cleaning supplies, linens, and guest amenities.

• Oversee proper storage, usage, and handling of chemicals and equipment in compliance with OSHA standards.

• Coordinate supply orders and track expenses.

✅ Health, Safety & Compliance

• Ensure all properties comply with California Department of Public Health and OSHA regulations.

• Enforce safety standards for staff and guests, including proper use of personal protective equipment (PPE) and cleaning protocols.

• Maintain records of safety incidents and training.

✅ Administrative Duties

• Maintain accurate documentation, including inspection logs, timesheets, and supply inventories.

• Prepare weekly and monthly reports for management review.

• Assist in scheduling and payroll verification for housekeeping teams.

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Requirements:

✅ Education:

• High School Diploma or equivalent required.

• Hospitality Management coursework or certifications preferred.

✅ Experience:

• Minimum 3–4 years of housekeeping experience, with at least 2 years in a supervisory role.

• Experience managing multiple properties is highly preferred.

✅ Skills & Attributes:

• Strong knowledge of cleaning standards and health regulations.

• Ability to work independently, prioritize multiple tasks, and travel daily between locations.

• Excellent communication skills to interact with guests and team members.

• Strong attention to detail and problem-solving ability.

• Basic computer proficiency (MS Office, Google Workspace, property management systems).

• Valid driver’s license and reliable transportation to travel between properties.