Housekeeping Supervisor

1 - 3 years

2 - 3 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

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On-site

Job Type

Full Time

Job Description

Job Title: Housekeeping Supervisor

Company: Oh Stayz Pvt Ltd

Salary Package: ₹20,000 - ₹25,000

About Ohstayz:

Ohstayz is a premium holiday home rental brand offering private, handpicked stays with a focus on personalized guest experiences. Recognized under Startup India, Ohstayz is expanding rapidly across India with a mission to deliver exceptional service, curated stays, and unmatched hospitality.

Role Overview:

We are seeking a proactive and detail-oriented Housekeeping Supervisor based in Kochi to help maintain property standards, support guest satisfaction initiatives, and ensure smooth operations. You will be instrumental in delivering top-tier service, coordinating with teams, and upholding the Ohstayz brand promise across properties.

Key Responsibilities:

Guest Experience & Service Monitoring

  • Visit properties post guest check-ins to ensure service standards are met.
  • Monitor ongoing guest experiences and escalate service issues promptly.
  • Analyze guest feedback and satisfaction data to identify service improvement areas.
  • Collaborate with the sales team after feedback calls to implement necessary action plans.

Property Standards & Maintenance

  • Conduct regular audits to verify property compliance with Ohstayz standards for hygiene, aesthetics, safety, and branding.
  • Report any previously unreported maintenance issues or concerns and ensure follow-up until resolution.
  • Ensure timely readiness of properties before guest arrivals.

Staff Training & Supervision

  • Train and guide on-site staff (housekeepers, caretakers, etc.) on hospitality standards and protocols.
  • Monitor staff performance and behavior to ensure consistency in guest handling.
  • Conduct refresher sessions periodically based on feedback and property needs.

Reporting & Coordination

  • Maintain accurate logs and reports related to guest experience, inspections, service lapses, and staff performance.
  • Provide regular updates to the Experience Manager and work closely with cross-functional teams to enhance service quality.

Qualifications & Skills:

  • Bachelor’s degree in Hospitality Management, Hotel Administration, or related field.
  • 1–3 years of relevant experience in guest services, hotel operations, or property management.
  • Strong communication and interpersonal skills (Malayalam and English fluency preferred).
  • Excellent attention to detail and organizational abilities.
  • Willingness to travel within Kochi and surrounding regions.

Why Join Ohstayz:

  • Work with a premium brand at the forefront of India’s holiday home evolution.
  • Be part of a dynamic, startup-driven environment with ample learning and growth opportunities.
  • Play a direct role in shaping unforgettable guest experiences.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time

Schedule:

  • Day shift

Supplemental Pay:

  • Yearly bonus

Work Location: In person

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