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Rivera Manpower Services
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Hiring Technical Support Engineer forLeading MNC!! Non voice

Hiring Technical Support Engineer forLeading MNC!! Non voice

Rivera Manpower Services

1 - 4 years

4 - 5 Lacs

Bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

IT Helpdesk technical support international bpo Application Support international voice microsoft ios Troubleshooting apple TSO Microsoft Windows TSR service desk 0365 non voice MS Office Outlook

Work Mode

Work from Office

Job Type

Full Time

Job Description

Warm Greetings from Rivera Manpower Services,

Hiring Now: Technical Support Associate Microsoft Process

Work Mode:

Shift:

Joiners:

Technical Support Associates

Eligibility Criteria:

Minimum 1 year
of experience in
technical voice support
(OR)
Customer support experience with strong
technical troubleshooting skills
Excellent
verbal communication skills
Strong knowledge of
Microsoft tools/products
, especially
Office 365
Willingness to work in
US rotational shifts
Immediate joiners only

Key Responsibilities:

Handle
inbound technical support calls
from international customers
Troubleshoot and resolve issues related to
Microsoft Office 365, Outlook, Teams, Windows OS
, etc.
Guide customers step-by-step through technical fixes
Document all interactions in the CRM system
Escalate unresolved issues to appropriate teams following standard procedures
Maintain high customer satisfaction and follow quality standards

Call and Book Your Interview Slot Now!

Contact: 7829336202 / 7829336034 / 9380300644

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