Hiring Technical Support Engineer forLeading MNC!! Non voice

1 - 4 years

4 - 5 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Warm Greetings from Rivera Manpower Services,

Hiring Now: Technical Support Associate Microsoft Process

Work Mode:

Shift:

Joiners:

Technical Support Associates

Eligibility Criteria:

  • Minimum 1 year

    of experience in

    technical voice support

    (OR)
  • Customer support experience with strong

    technical troubleshooting skills

  • Excellent

    verbal communication skills

  • Strong knowledge of

    Microsoft tools/products

    , especially

    Office 365

  • Willingness to work in

    US rotational shifts

  • Immediate joiners only

Key Responsibilities:

  • Handle

    inbound technical support calls

    from international customers
  • Troubleshoot and resolve issues related to

    Microsoft Office 365, Outlook, Teams, Windows OS

    , etc.
  • Guide customers step-by-step through technical fixes
  • Document all interactions in the CRM system
  • Escalate unresolved issues to appropriate teams following standard procedures
  • Maintain high customer satisfaction and follow quality standards

Call and Book Your Interview Slot Now!

Contact: 7829336202 / 7829336034 / 9380300644

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Rivera Manpower Services

Staffing and Recruiting

New Orleans

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