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Hiring For WFM Leader For Pune

Hiring For WFM Leader For Pune

WNS Holdings

17 - 22 years

20 - 32 Lacs

Pune

Posted:3 weeks ago| Platform:

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Skills Required

Rostering Resource Planning Workforce Management Capacity Planning Real Time Analysis Scheduling Workforce Planning Forecasting WFM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities We are seeking a highly organized and detail-oriented individual to join our team as a Workforce Planner in WNS. As a Workforce Planner, you will play an important role in ensuring the efficient and effective allocation of resources to meet our call center's service level targets. You will be responsible for forecasting call volumes, creating staffing schedules, monitoring real-time adherence, and analyzing data to optimize workforce productivity. The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment Preferred candidate profile Certification in Workforce Management or related field is a plus.

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WNS Holdings

Business Process Management (BPM)

Mumbai

45,000 Employees

407 Jobs

Key People

Keshav Murugesh

CEO
Ameet R. Kakkad

CFO
Rohit S. Sinha

COO
Dinesh S. Satyam

Chief HR Officer

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Hiring For WFM Leader For Pune