Hiring For Operations Manager/Lead

Role & responsibilities

About Masters Union -

Masters Union (www.mastersunion.org) is a new-age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have re-imagined business education in order to create effective business professionals for the ever-changing economy. Our leadership consists of alumni from IITs, IIMs, and Ivy League Schools like Stanford and UPenn.

The institute is strategically located in the very heart of Gurugram's business district, flanked by several Fortune 500 companies, in order to provide the ultimate industry-immersive and hands-on learning experience from day one. The most ground-breaking feature of its Programme is that the courses are taught by CXOs, MDs, Eminent Public Leaders, and even Members of Parliament, apart from distinguished global faculty from top B-schools who regularly consult with Fortune 500 companies.

In its 5 years of run, our flagship Post Graduate Program in Technology and Business Management has already surpassed the placement records of IIM Ahmedabad and ISB with top-notch recruiters (including Amazon, Citibank, Microsoft, Unacademy, Razorpay, BCG, Bain) hiring our graduates.

About the Role-

We are looking for a highly dynamic and hands-on Operations Manager who will own and manage all on-ground operations related to events, administration, travel, facilities, and campus logistics catering to both the student community and the institutional staff across programs and campuses.

This is a mission-critical, execution-heavy role that demands deep ownership, swift problem-solving, and high availability. You will be responsible for ensuring smooth day-to-day operations across a 7-day campus cycle including weekends and high-frequency academic events.

You may be responsible for some or all of the areas mentioned below, depending on the organisational needs, scale, and your experience.

Key Responsibilities

1.Campus & Administrative Operations

Ensure seamless day-to-day functioning of campus infrastructure and facilities (classrooms, commons, office spaces, hostel).

Supervise housekeeping, security, cafeteria, IT support, and other service vendors.

Maintain and monitor preventive maintenance schedules (PPM) and infrastructure audits.

Manage vendor SLAs, contracts, and renewals; ensure compliance and quality delivery.

2. Events & Program Operations

Oversee end-to-end event execution for all internal and external programs including academic, social, and corporate engagement events.

Coordinate with academic teams, event teams, and vendors to ensure high-quality experiences.

Own timelines, budgets, and logistics from setup to breakdown.

Maintain playbooks, SOPs, and post-event feedback cycles for continuous improvement.

3. Travel & Logistics

Manage domestic and international travel logistics for students, staff, and visiting faculty.

Coordinate bookings, visa processes, travel insurance, and itinerary management in collaboration with the central travel desk.

Ensure policy compliance, cost-efficiency, and timely execution.

4. Student Experience & Community Life

Act as the go-to operations partner for student needs across UG, PGP, and Executive programs.

Support student-led initiatives, clubs, competitions, and weekend activities.

Handle escalations and provide real-time resolution with a bias for action.

Requirements:

38 years of experience in operations, administration, or hospitality/event management.

Proven ability to manage high-tempo environments and drive outcomes with minimal supervision.

A natural executor someone who thrives on being on-ground and "making things happen."

Excellent interpersonal and communication skills; able to work with students, faculty, vendors, and senior leadership alike.

Willingness to work on a 7-day operational cycle this is not a conventional desk job; physical presence and real-time responsiveness are key.