Assistant Manager Operations

Profile Summary:

Key Responsibilities:

Operations & Project Management:

• Oversee day-to-day operations across multiple departments, ensuring seamless coordination between tech and recruitment teams.
• Manage the full lifecycle of internal and external projects, from planning and execution to delivery and closure.
• Track project milestones, resolve roadblocks, and ensure all deliverables are on time and within scope.
• Collaborate with leadership to implement efficient operational workflows and monitor KPIs for continuous improvement.

Team Leadership & Coordination:

• Lead and support cross-functional teams including software developers, product delivery executives, and recruitment specialists.
• Allocate resources and assign tasks according to team strengths and project needs.
• Foster a culture of accountability, collaboration, and ownership among team members.
• Conduct regular reviews, provide feedback, and support individual and team performance improvement.

Product Delivery Oversight:

• Ensure product deliveries are aligned with client expectations, timelines, and quality standards.
• Work closely with the tech team to understand delivery dependencies, resource requirements, and risk mitigation plans.
• Maintain communication with stakeholders to provide updates, manage change requests, and gather feedback.

Recruitment & Talent Operations:

• Coordinate with internal recruiters and department heads to forecast hiring needs and ensure timely fulfillment of roles.
• Monitor hiring pipelines, interview scheduling, and onboarding processes to maintain team readiness.
• Contribute to strategic hiring decisions, ensuring a balance between project demands and team capacity.

Required Skills & Competencies:

• Strong leadership and organizational skills
• Project coordination and team management
• Understanding of tech delivery lifecycles and agile workflows
• Knowledge of recruitment operations and talent planning
• Excellent written and verbal communication
• Problem-solving and analytical thinking
• Cross-team collaboration and stakeholder management