Hiring For Freshers @PUNE / Bangalore Salary Rs 4 LPA

Greetings from KVC CONSULTANTS LTD. Hiring for IT MNC for Service Desk Analys t or Customer Support Executive for Pune and Bangalore -- Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate to Pune . Biggest IT MNC in India Location 1 - Hinjewadi Phase - 2 Pune Process 1 -- International Service Desk Analyst Process 2-- International Voice Customer Support Executive Eligible:- Fresher Tech Graduates only For Service Desk ( Btech , BCA, Computer Science, BE --- etc..) can apply ---------------------------------------------------------------------- Fresher Any Graduate - BA , BCOM , BSC , BBA , BHM etc can apply for Customer service role. ( Excellent English Communication skills mandatory for both the profiles) Salary- Rs 2.65 LPA plus Other perks and benefits for SERVICE DESK ROLE Salary- Rs 4.00 LPA plus Other perks and benefits for INT CUST SUPPORT ROLE 5 days working / Cabs available / rotational shifts Roles and Responsibilities of Service Desk in an International BPO-- Incident Management : Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management : Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support : Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis : Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Roles and Responsibilities in an International Voice Customer Support Process BPO--- Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Adherence to Scripts : Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). -------------------------------------------------------------------------------------------------- FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WA with resume and profile interested & location . Vanshika- 9628373762 Areesha- 9628373763 Divya- 9821182650 Siya- 7565006263 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##