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Specialist - Client Managed Services - Business Services

Specialist - Client Managed Services - Business Services

Calypso Technology

7 - 12 years

15 - 19 Lacs

Mumbai

Posted:6 hours ago| Platform:

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Skills Required

Structured products Front office Managed services Helpdesk Fixed income Back office Stock market Troubleshooting Product support Analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Nasdaq Technology is looking for a passionate Specialist - Client Managed Services - Business Services with focus on Calypso, to join the Mumbai /Pune technology center in India. If Innovation and effectiveness drive, you forward this is the place for you!
Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Specialist - Client Managed Services - Business Services, you would provide first-line functional support to clients, troubleshooting and resolving reported issues in a timely and professional manner. We are looking for candidates with a genuine desire and drive to deliver top technology solutions to todays markets. With this position we offer : Join the Client Services organization, has been providing Cloud clients with secure and reliable services around Calypso solution since 2008. Cloud Managed Services provide additional business services to our Cloud clients to help them achieve maximum business value from the application. Our clients and team are based around the globe and demand for Cloud Managed Services is growing fast.

Roles & Responsibilities -

As a Specialist - Client Managed Services - Business Services , your focus will be defining and implementing software solutions. Besides working closely with your colleagues in Mumbai / Pune, you will also work closely with Nasdaq teams in other countries.

Direct communication with cloud clients using Calypso modules for their daily activities: Front Office, Treasury, Risk, Compliance, Operations, Accounting etc
Investigate operational issues reported by Client s users
Suggest how to resolve an issue and how to prevent its reoccurrence
Provide advice relating to Client implementation of Calypso
Following approval, make changes to functional configuration of the system
Check the execution (success, failures) of scheduled tasks
Supervise the exceptions related to real-time interfaces
Analyse & identify the root cause of failures/exceptions and detail the possible solutions
Proactively look for ways to improve customers usage of the application
In case of software defect, build helpdesk ticket including a test case that explains the issue; demonstrate the issue to Product Support team if needed
Prioritise for the deployment of a hotfix into a test environment
Perform pre-validation testing of hotfixes or config changes in Client s test environment

We expect you to have: (Minimum Qualifications)

Master s degree in Finance (preferably), Mathematics, Business, Computer Science or I.T.
Excellent verbal and written communication skills in English
Knowledge of a broad range of financial products (Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX Spot and Forward, Corporate actions, Structured Products, Cash/Treasury, Futures and Options) including how they are priced, settled and managed during their lifecycle.
P&L reporting, including attribution and key concepts
Understanding of Risk, Pricing, analytics Front and Back-office reporting
Settlement processing, book structure, accounting, trade lifecycle events, collateral management and related static data
At least 7 years experience in the capital markets sector (Business Analyst, Operations)

It would be great if you (Preferred Qualifications)

CFA, IMC or CISI qualified or other post graduate finance qualification
Calypso knowledge would be a strong advantage (you will receive Calypso training and will be expected to pass your Calypso certification)
Other application knowledge e.g. Murex, Finastra (Summit, Kondor+), Aladdin, SimCorp
Proficiency using Bloomberg Terminal
Market data sources (e.g. Bloomberg SAPI, Data License)
Knowledge of 3rd party systems e.g. MarkIt, Omgeo, SWIFT, Acadiasoft
Knowledge of regulations impacting investment banks and asset managers
Advanced Excel skills

Does it sound like you?

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

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Calypso Technology

Financial Services / Software

San Francisco

1001-5000 Employees

29 Jobs

Key People

Pascal Xatart

Chief Executive Officer
Elizabeth O’Neill

Chief Financial Officer
David Wang

Chief Technology Officer

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Specialist - Client Managed Services - Business Services