527 Helpdesk Jobs - Page 20

ql-editor kch-description-color"> JOB DESCRIPTION Job Title : HR Executive Reports into : HR Manager Direct Reports : NA Job Type : Permanent Location : Pune, India Experience : 4 to 6 years About Dataction : Dataction is a new age services firm that offers best in class information technology, analytics, and consulting services to renowned international companies. Dataction was established in 2010 and has grown rapidly over the last decade. Dataction has built a reputation for providing differentiated and reliable services to a wide range of customers across multiple sectors. At Dataction we connect every dot and reimagine every business process. Our lean, agile, and analytical approach towards problem solving and execution, helps our client achieve sustainable growth and secure a profitable business, while safeguarding a viable future. Our people are committed, courageous, and unafraid of pushing boundaries. They help our clients make decisions that deliver immediate and measurable benefits, justifying investments. Our engagement models provide the perfect blend of quality, control, and cost for our customers. To know more about Dataction, please visit https://dataction.in Job Purpose : We are looking to hire HR Executive to join our Support Functions Team and help us in the management of employee cycle from Onboarding to Exit by serving as a point of contact and link between employees, Internal Departments and Management We are looking for a candidate with open mindset, positive attitude and outstanding track record in the field of HR functions. Responsibilities : We are looking to hire and HR generalist professional with a strong background HR Operations activities who will be responsible to manage the HR function related to employees from hire to retire i.e complete employee life-cycle management. The candidate will be recruiting for all leadership positions in a growing tech start-up as well as managing daily HR Operations activities. In this hands-on position, the ideal candidate will work closely with management to manage the full cycle of onboarding to exit process. Pre-Onboarding - Releasing offer letters to the selected candidates and sharing onboarding agenda details before the joining. Onboarding - end to end onboarding process of new hire, employee documentations, HR Inductions, managing end to end Background verifications process. Probation and Confirmations - managing end to end process of probation and confirmation cycle, ensuring the probation goals are activated on HRM system, follow-up with managers for probation review of employee, issuing confirmation letters. Performance Appraisals - Managing end to end operational activities around appraisal process i.e Mid-year performance review and final year-end appraisal cycle. Identifying employee list for review, ensuring appraisal goals are added for the mid-year/final year review, preparing appraisal dashboard, tracking the review completion and follow-up with managers, preparing and issuing appraisal letters, uploading appraisal letters on HRM system. Payroll - managing end to end payroll processing monthly cycle, preparing monthly payroll inputs files, tracking monthly increments, bonus payout, exit process, full and final settlement, tracking resignation acceptance, issuing exit documents to exit employees. Social Media Coordination s - collecting new joiner details for new joiner announcement of social media, coordinating with marketing team, tracking employee LinkedIn profile updates. Employee Engagement - conducting periodic employee events in-office/virtual on social media, planning festive days celebrations, organizing various office events. Rewards and Recognition programs - conducting quarterly and yearly employee R&R programs and tracking the R&R portal for points redemption on quarterly basis Employee Queries - responsible for monitoring and reverting to all kinds and all level of employee queries through various HR helpdesk tools. HR Systems update - responsible for updating various HR systems in the company for uploading employee documents, updating employee records, updating exit records, uploading appraisal letters, confirmation letters, BGV reports, probation goals additions, appraisal goals additions for each new designations, enrolment of new joinee to R&R portal HR Reports - responsible for updating various HR reports eg. Employee MIS, Employee salary reports, Employee exit reports, HR rewards payout, R&R points redemptions reports, leave- attendance reports, HR helpdesk reports and ant other HR reports to be prepared on need basis Qualifications, Skills and Experience : Minimum 4 to 6 years of HR Generalist experience Should have at least 4 years of experience in HR Operations activities. Experience in interacting and working with Senior leadership team from management. Capacity to apply discretion and maintain a high level of confidentiality when handling sensitive information Proficient with MS Office Suite, including knowledge of Excel, Word, PowerPoint with an enterprise applicant tracking systems (ATS) and HRMS systems for employee data management. Excellent communication skills both written and verbal Ability to prioritize and complete projects within deadline. Solid knowledge of Recruitment and HR Process best practices, energetic self-starter with the ability to perform in a fast-paced environment Familiarity with HR databases, applicant tracking systems and HRMS system. Ability to generate and interpret Recruitment and HR reports. Enthusiastic and passionate about HR processes to grow as HR Executive. High ownership and a self-driven approach. Sound judgment and problem-solving skills Willing to take a hands-on approach and able to excel in an international company culture. Why should you join Dataction Fairness, meritocracy, empowerment, and opportunity are pillars of our work culture. In addition to a competitive salary, you can look forward to: Great work-life balance through hybrid work arrangement. Company funded skill enhancement and training. Exciting reward and recognition program. Opportunity to bond with colleagues through exciting employee engagement initiatives. Great on the job learning opportunity through involvement in new product/ ideation teams. 60 minutes with the CEO each quarter to pick his brains on any topic of your choice. Interview Prep Guideline : We at Dataction believe that interview process is not a quiz contest, rather it is a mutual opportunity for both parties to assess the suitability of forming a long-term bond. As such, we feel that revealing the assessment process and evaluation/ scoring themes in advance would give you the best chance to prepare and be successful in the interview process. For this role, please see some pointers below. We will assess you 3 themes - Skills, Smartness and Cultural fitment. Skills - our probe will cover the following aspects: Thorough understanding of HR Operations Knowledge in area of Payroll processing. Experience around Onboarding activities and Employee query handling. Using advance excel for effective data analysis. Problem solving in terms of priority and severity. Basics about Role and responsibilities while working in HR functions. Smartness - our probe will cover the following aspects: Confidence exhibited throughout the interview process. Clarity of thoughts and deftness in articulation of thoughts. Ability to handle pressure. Cultural fitment - our probe will cover the following aspects: Attitude, especially to understand your motivations and behaviors in the fast-paced start-up ecosystem. Your approach to working with colleagues and customers. Your approach to dealing with adversity. Your career aspirations and your plans to achieve these aspirations. Join us to experience a refreshingly different work environment !

Workplace Duty Manager What this job involves Duty Manager, Facilities will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process Clearing of C-mail / Government agencies mail to the proper recipient. To ensure accident or crises management is addressed immediately Front Office Operations To provide management advice for Front Office for escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow escalation process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep Security Operations Attending the shift briefing To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services To ensure that the security assignment manager or security in-charge of the facility is being updated on the client s/VIP visits To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure that security staff adheres to GAP norms. To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. To ensure the Grooming of the staff To manage the overall key room, clock room and time office operations. To ensure weekly training is imparted and staff grooming standard is maintained. To ensure VMT tool (vendor management tool) is up and run all the time To ensure all registers/tools update for material movements (In & Out) on day to day basis Follow the escalation matrix if anything wrong Ensure to implement EHS practices (PPEs etc) in and around the security premises Ensure to update the new assets in the asset tracker & update the relevant stake holders (WM & CEs) Housekeeping Operations Attending the shift briefing To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services. To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client s/VIP visits. To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services. Identification, on time closure and reporting of snags. To discuss and assist facility manager on monthly basis on the vendor performance matrix. Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations. Cafeteria Operations To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly. To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria. To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria. To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits. To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic. To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages. Should conduct monthly random Kitchen audit of the vendors. Escalate Facility Manager and then Accenture Lead on escalations. Ensure the hygiene of the cafeteria vendors operating in stalls. Ensure PPE are used by vendor staff while serving, cooking and washing. Estate Management Ensure necessary approvals are taken by the builder team on cases to cases basis during specific events Coordination with builder on guarding services and common area upkeep daily / weekly / monthly Co-ordinate with builder security for logistics requirement Co-ordinate with builder for pest control activity closure Take proper rounds in all common areas maintained by builder Co-ordination with builder HK team & ensure daily HK activity in place in common areas Make snag reports pertaining to common area s and follow up for closure Coordination for bee hive removals and pest control Coordination with builder security team for any logistics requirement General Operations To ensure upkeep of breakout area & reprographic equipment s at all times and take necessary actions as required. To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done. To go for facility, walk around and ensure Walk around map & Guide is followed and maintained. To adhere to Accenture Policies, Processes & procedures and also the statutory documents To adhere to Accenture SLA & KPI as agreed with JLL To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done To coordinate with engineering team for any issues that need help. Organizing induction program for all TPV & Jll staff Plan & train TPV staff on Accenture policies and requirements. Daily and monthly updating of OLA in the SMDRS tool. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Should have complete knowledge & functionality e.Fit tools ( VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool. Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities. Should conduct all the scheduled meeting and focus meets with projects as per calendar. Should participate and manage half yearly fire drill. All daily, weekly and monthly reports to be shared on time. All the relevant checklist to be governed and maintained as per requirement. Adopt to all the new implemented initiatives. Handling of security, EHS incidents on priority and communicating the same as per escalation matrix. Answering the employee query on phone and replying mails Follow the escalation process & matrix for any incident / issues (100%) Sound like the job you re looking for? Before you apply, it s also worth knowing what we are looking for: Education and experience Graduate degree with relevant work experience. Very Good people skills and ability to interact with a wide range of client staff and demands; Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives. What you can expect from us You ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep your ambitions in sight and imagine where JLL can take you... Apply Today! Business Specific Question Location: On-site -Bengaluru, KA Scheduled Weekly Hours: 48

About PhonePe Group: Culture Job Responsibilities of Specialist - HR Digitalization HR Systems domain -- IT project mode and systems operations mode based on need: Gather business change requirements/enhancements; raise configuration change requests; ensure configuration changes; change control process, testing and roll-out; maintain system documentation. Learn-as-per-need, Coach team members on techno-functional aspects, provide end user support and training Periodic system updates and validations as required across Development/Test; Preview/Stage and Production environments Interface with the software/services vendor s Customer Success/Technical Support team for select change requests, issue resolution and keeping track of system updates Maintain organization masters and proactively manage system-wide impact of changes System-related issues categorization, prioritization, tracking and timely closure through Employee Helpdesk Troubleshooting and carrying out independent Root-Cause Analysis (RCA) Interface with auditors: IT Application Controls and IT Governance System Administration (Primary) - Core System of Records (SAP SuccessFactors) : Module scope within SAP Cloud Platform (SCP) and SAP SuccessFactors: Employee Central, Onboarding2.0 B. System Administration (Secondary) - Systems Adjacent to SAP SuccessFactors : System administration, maintenance and enhancement of niche systems: Applicant Tracking System (Greenhouse), SAP BTP and HANA Database Desired Qualifications and Skills: B.Tech with 6-8 years of experience, ideally in Comp. Sci. / IT / Electronics / Communication (Techno-functional mindset is mandatory; MBA is optional) Good understanding of HR Information Systems, their implementation and support Technical expertise in managing integrations between systems Sound knowledge of SAP CPI / SAP Cloud Integration Strong interpersonal and communication skills including documentation Problem-solving / Trouble-shooting: Active identification, participation and resolution Disciplined execution and tracking of tasks Good knowledge of MS Office / Google Suite

Role & responsibilities Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Skills Required: 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills 13. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user 14. Good knowledge in Active Directory, MFA and printer mapping.

*You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. *We At You & I Consulting, Embracing the power of diversity, our organization is committed to fostering an inclusive work environment by focusing on women hiring for our remote service associate roles. *Work from home with Virtual Customer Service! Role: Shipping Support Associate Location: Work from home in West Bengal, India (System will be given) Interview Mode:- Virtual ***ONLY CANDIDATES FROM WEST BENGAL IS APPLICABLE Contact :- Call or whtsapp now@ srijita - 8016499764 What will you do as an Associate? As an Associate, you have a very clear purpose: to ensure successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners. Youll be the first point of contact for our (English) customers by answering their requests through phone, chat, and/or email, You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance. *Call or whtsapp now@ srijita - 8016499764 What qualifications do we need from you? Minimum age: 18 years old 10+2 and above are welcome Strong communication skills in (English) (both written and oral fluency) Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required) You'll need a quiet, distraction free work space (dedicated office space with a desk and chair) From a technical perspective, a minimum broadband connection is required. If this role sounds like its for you, then call our HR Specalist on the below to start the application process! * Call or whtsapp now@ srijita - 8016499764 Youll need to allow 2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. What We Offer:- Competitive salary and performance-based incentives. Comprehensive training and continuous learning opportunities to enhance your skills. Friendly and supportive work environment that promotes teamwork and collaboration. Career advancement opportunities based on your performance and dedication. CTC - 3.05Lpa To 3.60Lpa System will be given Complete Work From Home Role - Permanent / Contract (Depending On The Assessment Score) Medical insurance Internet allowance will be given Monthly meal coupon will be given *Note: - *Though We Try and Answer The Calls Immediately, but Due to Heavy Call Flow The Below Numbers Might Be Busy At Times. In case you find the number busy, please whatsapp your details to us in the below format: - *srijita - 8016499764 (call or whts app) Full Name :- Current Location Contact No DOB Highest Qualification Experience for Consideration (Total Experience) Current Organization Current CTC (Numeric Values only) Expected CTC (Numeric Values only) Current Location :- *Interested candidates can even refer their friends or relatives provided the criteria *FOR interview Call Now our HR Specialist: - @ srijita - 8016499764 (call or whts app)

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking an IT Support Analyst to effectively address and manage service requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. This individual will be a part of a highly customer service oriented team responsible for effective provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, and business applications. The ideal candidate will have a diverse technical background and experience supporting a large number of internal customers in a fast paced environment. This individual ensures that the level of customer service, timeliness of service requests and incident resolution, and quality completion of assigned projects adhere to Q2 s high standards. RESPONSIBILITIES: Provide excellent first contact customer service to our internal customers Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction Setup new employee offices and assist with on-boarding of new Q2 employees Image, configure, test, and distribute workstations to employees Coordinate escalation and resolution of complex issues with the appropriate IT teams Help to maintain a positive and professional work environment Assign appropriate permissions to users in Active Directory Perform regular file archival and data migrations as necessary Collaboratively document, develop, and contribute to Helpdesk continual service improvement Maintain inventory of all corporate assets issued to employees Participate in rotating on-call shifts approximately once per month Provide support for key IT projects Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to Perform responsibilities within established SOX and security compliance requirements EXPERIENCE AND KNOWLEDGE: 2-4 years of technical experience in an IT organization Ability to work individually, as a team, and cross-functionally to resolve complex issues Strong customer service, written, and oral communication skills Experience with Active Directory Experience supporting both Windows and Mac workstations Experience providing effective support to remote users Preferred: Advanced Degree in Information Systems, Computer Science, Engineering or related field Experience with Identity Management tools - (SSO) Experience with Mobile Device Management tools - (MDM) Experience with A/V and collaboration tools Certification in one or more of the following: MTA, MSCA, Network +, CCENT/CCNA This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it Click here to find out more about the benefits we offer. How We Give Back to the Community: You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we ll give you the opportunity to harness all that s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we ll help you in advancing your skills and career. Here, you ll be supported in progressing - whatever your ambitions. About the role: Analyst, Sales Operations The core objective of this role is to support the sales -operation manager to maintain the service delivery goals and other objectives of the department. Location: Gurugram, India Job Responsibilities: Support sales operations activities such as master data management (MDM), capital equipment tracking, helpdesk coordination, and related operational tasks. Coordinate with Sales teams to understand requirements and initiate internal requests following defined processes. Ensure timely execution of requests through collaboration with internal teams and functions. Achieve individual targets and maintain compliance with SLAs, KPIs, and other performance indicators. Assist in identifying and initiating corrective actions for service incidents and operational issues. Monitor service metrics and highlight areas for improvement. Execute daily activities aligned with departmental strategies and goals. Contribute to improvement initiatives including automation, system implementations, and process enhancements. Prepare and submit periodic reports (daily, weekly, monthly) on assigned activities. Provide first-level support to Sales teams for operational issues and service requests. Support analysis of sales requirements and assist in achieving business outcomes. Communicate effectively with internal stakeholders to ensure seamless coordination. Comply with all relevant SOPs, DTPs, and regulatory requirements to support quality and compliance. Track completion of assigned mandatory training and ensure personal compliance. Maintain accurate and up-to-date documentation such as SOPs, DTPs, and process maps in line with operational standards. Flexibility to work in rotational shifts as required by business operations. Your Experience: Bachelor s degree required; Masters preferred 2+ years of Shared Services/Global Business Services experience in sales operation, master data, finance, supply Chain management operations. Service Delivery management, operational metrics and scorecards, and experience within a progressive global shared service operating model will be preferred. Superior problem-solving skills, communication and team/interpersonal skills. Outstanding ability to diagnose problems which could be related to process, technology, strategy or people and put in place actions/measures. Preferred experience in driving projects for improvements. PC literacy: ability to quickly learn and productively use new software applications IT technical skills: Microsoft office tool, understand the underlying technical aspects of technology / system / applications. International experience - Self-awareness of communication styles and cultural / global differences Working Days: Wednesday to Sunday (Rotational shift as per business requirement) Shift: 7.30am to 4pm / 9am to 6 pm ( as per business requirements ) Requisition ID: 605823 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn t just business, it s personal. And if you re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Shift timings: 1 p.m. 10 p.m. (Work from office) Our client is a forward-thinking mid-market information services and research IT Support Specialist - ZETA-V Shift timings: 1 p.m. 10 p.m. (Work from office) Our client is a forward-thinking mid-market information services and research firm poised for growth, serving clients in the financial services and insurance sectors. We are seeking an IT support specialist to resolve day-to-day IT operational issues for all company staff. This position will be office-based, in Pune India and will support a staff of ~200 across US, UK and India. Our current IT infrastructure is cloud-based Office 365, Sharepoint, SFDC and Okta along with a host of SaaS tools form the bulk of our technology footprint. Position Overview: As an IT Support Specialist, you will be the first point of contact for IT support needs, managing our ticketing system, resolving technical issues, and ensuring smooth technology operations for all staff. Key Responsibilities Provide helpdesk support via phone, email, and ticketing system Manage and prioritize support tickets according to urgency and impact Troubleshoot and resolve hardware, software, and network issues Handle staff onboarding and offboarding processes, including account setup/deactivation Configure cloud-based applications and services for new and existing users Document IT processes and maintain knowledge base articles Assist with basic system administration tasks in our cloud environment Requirements: 1-2 years of experience in IT support or helpdesk roles. Providing technical support and troubleshooting for Microsoft 365 applications, including SharePoint, Teams, Outlook, and OneDrive. Managing and maintaining SharePoint sites, libraries, and permissions. Assisting users with Microsoft Office Suite (Word, Excel, PowerPoint) and other productivity tools. Strong knowledge of cloud-based services and applications. Experience with ticketing systems and IT service management. Familiarity with user account management in cloud environments. Basic understanding of networking concepts. Excellent communication and customer service skills. Integrity, Problem-solving mindset and attention to detail. Preferred Skills: Experience with Microsoft 365 Knowledge of identity management and single sign-on solutions Familiarity with remote support tools Basic scripting abilities for automation of routine tasks Familiarity with Salesforce is a bonus What We Offer: Opportunity to grow your skills in a modern, cloud-first environment.

Why Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Position Summary The Verifone Helpdesk Technical Support Representative supports users with troubleshooting Verifone products, software, and services through a unique blend of customer focus and technical expertise. This position is responsible for diagnosing and troubleshooting customer requests and issues via phone, chat, and email within a 24 x 7 x 365 high-availability on-site call center environment. In addition, this position also supports internal customers and performs other duties as assigned. Essential Duties and Responsibilities Assists customers with installation, operational, maintenance and or training related inquiries for products and applications. Researches and handles complex calls as directed. Follows documentation and training materials to diagnose, resolve, and escalate customers calls. Enters all call activity into the online Technical Support database and provides documented information to the Knowledge Base. Serves as a contact on technical and service-related problems with both internal and external customers. Diagnoses mechanical, hardware, software, and systems failures using established procedures. Operates under moderate supervision. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. May schedule service calls and escalates to other departments for customer support. Performs all duties on time and is proactive in improving customer relations and internal processes. Knowledge and Experience 2 - 4 years of technical support experience. Excellent knowledge of customer service practices and procedures. Good telephone and communications skills. Demonstrates self-control and understanding of customer situations. Excellent knowledge of customer service practices and procedures. Practical computer skills including use of MS Windows and MS Office. Familiarity with internet technologies and networking standards. General knowledge of office equipment and use. Basic knowledge and understanding of the payment processing industry. Accurately type 25 words per minute. Flexible and able to work with ambiguity while still adhering to standards. Our commitment Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Regularly gather and analyze data about hardware and software from multiple different sources and systems. Emails with software purchase or renewal requests IT provided data for installed software data IT provided data on hardware devices per employee Procurement data on past software purchase or renewal requests Financial data describing GL transactions for software related expenditures Other Use basic statistics in analyses (e.g. mean, median, percentile, histograms). Be able to work with Excel Power Query, Excel Power Pivot and Power BI OR the ability to rapidly learn and do so. Create a schedule of software renewals and proactively manage future renewals. Submit helpdesk tickets on behalf of ES NA staff to remove software from their computers. Conduct surveys of users and present results to management for action, e.g. software installed but not used to be removed. Create a document repository for all Invoices, Quotes and Orders associated with the purchase or renewal of software in ES NA, tied to the Software Inventory. If needed, manage user access requests and license provisioning/removals in shared systems and license assignments. Secure all required approvals for purchase or installation of software for ES NA staff. Suggest process improvements by other teams in IT, HR and Procurement. Create reports for ES NA Senior Management. Come up with questions for data analysis and get answers. Work on questions provided to you for data analysis and get answers. Track both installed software and subscriptions without desktop installation for cloud SaaS products used by and licensed to ES NA staff. Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what s possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents. 3-5 years with proven track record in both data analysis and software license management, either in IT or Procurement roles Bachelor s Degree in IT or related discipline The successful candidate will be: Tenacious Persistent Inquisitive Self Directed Bias for Action Assertive Collaborative Passionate about doing data analyses Excellent English language skills (written, oral) Unwavering and persistent attention to detail, especially regarding data quality management Superior organizational skills for data and related documents IT experience working on software license management projects or problems 3-5 years with proven track record in both data analysis and software license management, either in IT or Procurement roles Bachelor s Degree in IT or related discipline The successful candidate will be: Tenacious Persistent Inquisitive Self Directed Bias for Action Assertive Collaborative Passionate about doing data analyses Excellent English language skills (written, oral) Unwavering and persistent attention to detail, especially regarding data quality management Superior organizational skills for data and related documents IT experience working on software license management projects or problems

Position : Help Desk support Permanent Role Work location : Chennai ( City office) Prime Location. Interview Process : Face to Face Mandatory Mode : Work from office / (Rotational Shifts) mandatory. RESPONSIBILITIES University degree in the field of computer science, information sciences, or related field and/or a minimum of 4 to 6 equivalent work experience. Exceptional knowledge of computer hardware. Deep-seated experience with Windows desktop operating systems. Working knowledge of a range of diagnostic utilities/ should have worked in MNC Companies. Solid relationship management and performance management skills. Ability to motivate and direct staff members and subordinates. Strong understanding of the organizations goals and objectives. Exceptional written and oral communication skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language to non-technical staff and end users. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. should be willing to work in rotational shits Looking for Short Joiners with Good Communication skills. And who is presently residing and working in chennai and who can take Face to Face intws need only apply: Mail : krishnan.g@talentfocuz.com

Tech Support International Voice Profile 1+ Yrs exp (on paper) Upto- 8LPA Gurgaon Immediate Joiner Skill-Tech Support,DNS,DHCP,0365,Troubleshoot,Networking,ActiveDirectory,Window mansikohliimaginator@gmail.com Required Candidate profile Skill-Technical Support ,DNS ,DHCP, 0365, Troubleshoot, Networking, Active Directory, Window, Dora, Appipa, Configuration, LAN, WAN, Window Server, International Voice , service Desk.

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Reporting: Prepare and generate incident reports, summarizing issues, resolutions, and any relevant details for ongoing monitoring or post-mortem analysis. Pack & Catch Support: Assist with the preparation, packaging, and labeling of IT hardware for deployment to end-users. Basic Troubleshooting: Assist with basic troubleshooting of IT devices and software in coordination with the engineering team when necessary. End-User Assistance: Support end-users by gathering relevant details for tickets and communicating necessary information to engineers for resolution. Documentation & Reporting: Maintain clear and organized documentation related to ticketing, inventory, and incident management to ensure transparency and accuracy. Skills & Qualifications: Experience working with ITSM tools (e.g., ServiceNow, JIRA, or similar ticketing platforms). Strong organizational skills and the ability to manage multiple tasks simultaneously. Good understanding of Service Level Agreements (SLAs) and how to track and meet them. Basic knowledge of IT hardware, including laptops, desktops, and peripherals. Excellent communication skills, with the ability to act as an effective liaison between engineers and end-users. Strong attention to detail and accuracy in logging tickets and preparing reports. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. Team player with the ability to work independently when needed. Preferred Experience: Experience in an IT support, helpdesk, or service desk environment. Familiarity with ITIL frameworks or ITSM processes. Previous experience managing incident reports and SLA adherence. anshu.chaubey@progressive.in

Provide support and resolve user issues via calls/tickets, maintain call logs and analysis and report generation. Should have work experience of at least 1 year in TATA STEEL. It will add value if Service Now system working experience is there.

Hiring For leading Insurance Company Job Summary: We are seeking a proactive and customer-oriented Helpdesk Executive to manage and support routine insurance-related inquiries and tasks. The role involves assisting clients with Motor Insurance, Health Insurance, and Laptop Claims, along with handling basic insurance data. The ideal candidate will be the first point of contact for policyholders and internal stakeholders, ensuring timely and accurate support and issue resolution. Key Responsibilities: Act as the first point of contact for customer queries related to: Motor insurance (renewals, claims, endorsements) Health insurance (policy details, claims guidance, document assistance) Laptop/device insurance claims. Assist clients in filing claims and understanding the required documentation. Maintain and update insurance-related records and data in internal systems. Coordinate with internal teams for escalated issues and ensure timely resolution. Provide accurate product information, policy details, and claim procedures. Ensure adherence to compliance and data protection standards. Prepare basic reports on claim trends, pending queries, and resolution metrics. Required Skills & Qualifications: Minimum 12 years of experience in an insurance helpdesk, claims, or customer service role. Basic understanding of insurance products (Motor, Health, Laptop insurance( Optional). Fair communication skills written and verbal (English and regional language preferred). Proficiency in MS Office, especially Excel and email handling. Good organizational skills and attention to detail. Ability to multitask and prioritize client needs effectively. Preferred Qualifications: Bachelor's degree , Business Administration, or related field. Experience in working with insurance companies, or brokers. Knowledge of insurance CRM tools or claim portals will be an added advantage Work Environment: Office-based or hybrid role, depending on company policy. Standard work hours with occasional extended hours during peak periods. Interested candidates shared resume on rochelle@topgearconsultants.com

Job Description Position Summary: Provides administrative guidance and support for the Clinical Systems. Essential functions of the job include but are not limited to: Responsible for internal User Access management request to the Clinical Systems and other business systems. Performs entry of data into the Global Directory within Precisions Clinical System across all Sites, Institutions and update as required. Responsible for the creation of Studies, Countries and Sites within the Clinical System as requested. Addresses help desk tickets assigned to answering questions, trouble shoot problems or identify system performance issues or deficiencies. Supports Clinical System modifications and updates to picklists, field requirements Supports the Clinical teams in the ongoing review of Clinical System access and removal of access as identified or requested. Support the leads or manager in any ad-hoc tasks assigned. Qualifications: Minimum Required: Degree, or equivalent combination of education and experience in information systems or technology Other Required: Preferred: Experience in clinical trial systems (e.g., CTMS, EDC, eTMF and RTMS) with detailed understanding of requirements gathering, documentation, configuration and integrations. Skills: Ability to resolve issues independently with good judgement to escalate appropriately. Ability to learn new systems Strong interpersonal, verbal and written communication skills

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. Role : Helpdesk Administrator Department: IT Reports to: Service Desk Manager Role Purpose We are seeking a proactive and self-motivated Helpdesk Administrator to support our Mumbai office and global IT operations. This individual will be responsible for providing on-site support, ensuring smooth IT operations, and playing a key role in onboarding/offboarding, issue resolution, and contributing to global initiatives. This position is ideal for someone who is eager to grow their IT career in a dynamic, fast-paced environment and values ownership and initiative. Key Responsibilities Provide daily on-site IT support for the Mumbai office (4 days/week from office). Handle global and local user support requests via the IT ticketing system. Ensure prompt setup and support for onboarding and offboarding processes, including laptop provisioning, account setup, and access control. Troubleshoot and resolve hardware, software, and network-related issues across Mac and Windows environments. Maintain inventory of IT assets in the Mumbai office; ensure records are accurate and updated. Coordinate with the global IT team for issue escalation and project participation. Support local implementation of security and compliance initiatives (e.g. ISO 27001). Ensure conference rooms and shared tech infrastructure are fully operational. Monitor and maintain printer, networking, and AV systems. Take ownership of IT documentation and local IT process improvements. Communicate effectively with employees and IT teams, ensuring transparency and timely resolution of issues. Additional duties may be assigned based on project requirements, business needs, or team priorities. These are part of the expected responsibilities of the role. Measures of Success Ticket Response Time: 90% of tickets acknowledged within SLA (e.g., 30 minutes). Ticket Resolution Time: 80% of tickets resolved within SLA. User Satisfaction: 90% positive feedback on internal support surveys. Onboarding Setup Accuracy: 100% of new hires fully provisioned on Day 1. Asset Accuracy: Maintain 98%+ inventory accuracy. Documentation Quality: Processes documented, reviewed quarterly. Proactivity: Evidence of self-initiated improvements or issue resolution monthly. Participation in project-based work and covering team tasks is expected and forms part of the core responsibilities. Key Skills and Competencies Familiarity with Microsoft 365 admin tools and services. Competency with Apple macOS and Windows operating systems. Experience using IT Service Management (ITSM) platforms (e.g., Jira, ServiceNow). Knowledge of basic networking (IP, DNS, VPN, Wi-Fi). Experience with onboarding/offboarding IT processes. Strong time management, organizational skills, and attention to detail. Excellent communication skills in English, both written and verbal. A proactive, self-driven attitude with the ability to work independently. Problem-solving mindset with a commitment to continuous improvement. Qualifications ITIL Foundation certification. CompTIA A+/Network+ or equivalent. Familiarity with ISO 27001 or other compliance frameworks.

Req ID: 317428 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements – Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade Working Knowledge of Operating Systems such as Windows 10 & 11 Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications Working knowledge of MS Office suite & Skype for business Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and responsibilities: Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the L1 will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside) Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software. Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required. Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests. Update the ITSM Tool fields upon successful resolution of the Incident. Utilize Provider’s remote tool to enable remote takeover sessions. Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications. Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven. Work from office is mandatory. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Help Desk, Information Technology, Consulting, Technical Support, Technology

Req ID: 312141 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate - Full Time to join our team in Bangalore, Karnataka (IN-KA), India (IN). General Duties and Responsibilities: In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-usersWork with our internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team. Seek, Suggest, Evaluate, and implement process and technology improvements. Willing to learn grow in other IT Business areas Requirements for this role include: Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player24/7 rotational shifts and week offs and Work from Office mandatory Excellent communication skills, comfortable working with various stakeholders Strong troubleshooting skills, bug-finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Help Desk, Information Technology, Testing, Consulting, Technology

Req ID: 322422 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate -C1/C2 Certified to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Senior Service Desk Associate English India - Hybrid working (Office and Hybrid (Office and Remote)) Competitive Salary & Benefits Role Overview The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Flexibility to work shifts if required About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Help Desk, Information Technology, Consulting, Technology

Req ID: 315689 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Bangalore, Karnataka (IN-KA), India (IN). Requirements: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Ability to work independently Adhere to organizational policies and procedures Must possess excellent customer handling skills Should be comfortable to work in rotational shift. Excellent Verbal Communication skills. Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish. Job description: Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Help Desk, Information Technology, Consulting, Technology

Req ID: 301250 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - L2 technical guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements – Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade Working Knowledge of Operating Systems such as Windows 7 & 10 Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications Working knowledge of MS Office suite & Skype for business Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and responsibilities: RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside) Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software. Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required. Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests. Update the ITSM Tool fields upon successful resolution of the Incident. Utilize Provider’s remote tool to enable remote takeover sessions. Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications. Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Job Segment Help Desk, Information Technology, Technical Support, Consulting, Technology

Req ID: 320673 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Work from office is mandatory Job description: Provide L1/1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Help Desk, Information Technology, Consulting, Technology

Req ID: 311587 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). General Duties and Responsibilities: In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team. Seek, Suggest, Evaluate, and implement process and technology improvements. Willing to learn grow in other IT Business areas Requirements for this role include: Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player 24/7 rotational shifts and week offs and Work from Office mandatory Excellent communication skills, comfortable working with various stakeholders Strong troubleshooting skills, bug-finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Help Desk, Information Technology, Testing, Consulting, Technology

Client Profile: Leading organization specializing in staffing and recruitment solutions across industries. Known for innovation and operational excellence, Unifi has a strong presence both nationally and internationally. Education: Graduate in any discipline (B.Sc, B.Com, B.A, etc.), Business, Computer Science, or a related field. Job Description / Responsibilities: Understand and manage the end-to-end hiring and onboarding processes. Provide helpdesk support for Avature users, resolving queries and training end users as needed. Analyze system integrations within the recruitment technology ecosystem. Develop, maintain, and optimize data integrations using Avature s Junction platform. Configure and monitor data flows (import/export/sync) between Avature and third-party systems. Set up triggers (HTTP endpoints, webhooks, schedules) to automate integration workflows. Troubleshoot integration issues, monitor performance, and ensure data security compliance. Collaborate closely with the Avature implementation team and other stakeholders to deliver seamless functionality. Continuously improve system adoption, user experience, and process efficiency. Perform data analysis on usage, traction, and system adoption trends. Maintain technical documentation and provide proactive recommendations for system improvements. Work with various data formats (JSON, XML, CSV) and protocols (REST, SOAP). Escalate and manage complex system issues appropriately. Proficiency in PowerPoint, Outlook, and basic reporting tools. Desired Profile of Candidate: 2-3 years of experience in Avature or a similar Applicant Tracking System (ATS). 2+ years of experience with system integrations, low-code platforms, or API development. Effective communication skills in English (mandatory). Flexible to work different shifts (Hybrid or Work from Office model). Ability to manage multiple projects simultaneously. Strong analytical and troubleshooting skills. Knowledge of HRIS systems is a plus. Technical Skills: Experience with low-code platforms or flow-based programming (e.g., Avature Junction, Apache NiFi). Familiarity with data transformation and API integration. Understanding of authentication standards (OAuth, TLS). Desired Work Experience: 2- 5 Years Location of Posting: Gurgaon, Haryana