528 Helpdesk Jobs - Page 22

Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services. For more details about General Mills please visit this Link Purpose of the role This role is an important part of our India HR Shared Services Team and directly reports into to the India HR Direct Team Lead. This primary focus of this role is to: Provides subject matter expertise to HR Direct Team on process and relevant HR technology. Focus on high quality process and transaction delivery through ServiceNow Case management Support Service Excellence & Continuous Improvement of HR Direct processes though operational excellence. Provide feedback and suggestions for improvement regarding Workday/G&Me/Go Learn etc. Responsible for efficient work Intake execution Should be dependable & reliable as a backup to HR Direct Team Lead when the need arises KEY ACCOUNTABILITIES Work Management Monitors daily queue management and transaction activities to ensure no backlog. Supports the HR Direct Associates during high volumes by managing calls, chats cases. Executes proactive or requested HR Direct case data analysis to Identify trends and improvement opportunities Monitors and reports on CSAT and Re-opened cases. Provides process coaching and feedback to team member to improve results & build capabilities Ensures the team is updated on any changes via huddles/ team meetings, etc. Creates reports (Internal Process) for team communications Avaya reports, SN reports, etc. Is responsible for escalation and conflict resolution for the team. Manages team rostering Monthly Rotation, team back-ups etc.outside workflex tracker Conducts trainings & onboarding for new joiners using standardized materials; updating when needed Responsible for actively assisting in Service Excellence Framework execution. Plans and coordinates UATs between HRD team and other teams to test new features of Service Now/WD, etc. Process Audit Ensures G&Me Knowledge base contains updated documents, processes, and procedures Introduce Maker-Checker arrangement, wherever required Performs monthly/quarterly audits for letters, any processes Projects/Process Improvements Identifies process improvements, standardization and automation opportunities and participates and or leads local or global projects (planned or ad hoc) for improvements (ie. priority projects, Country-wise case trend analysis, Long TAT, HR raised cases, etc.) Executes broad HR Direct data analysis on CSAT and Re-opened cases Region/Country-wise Actively support new enterprise, HRSS or HRD capabilities (eg Work transitions etc.) Drives continuous improvement & ideation in the team MINIMUM QUALIFICATIONS Education Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) PREFERRED QUALIFICATIONS Preferred 5+ years experience working in Shared Services Helpdesk Role in HR Shared Services domain Understands our Service Delivery best practices, with a high degree of focus on the customer experience Demonstrated experience and influence in Multi-Nationalities Stakeholder Management Understanding and hands on experience of working on end-to-end processes Understanding of downstream impacts & demonstration of big picture thinking Ability to quickly comprehend challenges/issues and navigate the unknown Understands the strategic intent of the Brand DNA, the HR Operating model & the role HR Direct plays to add value Work experience in Excel and HR Technologies Workday, Service Now, Go learn, ICIMS, etc. Proficiency in Excel

Job Summary: The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Essential Duties Responsabilities: Setup/breakdown of conference spaces to meet the customers event needs. Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components. Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans. Responsible for job site documentation as needed. Perform support tasks in a timely and quality conscious manner including but not limited to:meeting support, installing connectors, video/audio recording support. Work with internal/external teams in a professional manner that reflects the values of AVI-SPL Provide client training as needed. Adhere to and understand local safety standards for all site duties. Setup, operate and troubleshoot various audio/video systems. Travel to various job sites as required Other duties assigned as needed. Skills and Abilities: Effectively communicate with employees, customers and colleagues. Ability to use hand and power tools in a safe and efficient manner. Ability to work and think independently and ensuring to meet deadlines. Basic computer knowledge. Knowledge of basic signal flow for audio, video and control. Valid Driver s License and a Motor Vehicle Record that meets AVI-SPL driving standards. Education and/or Experience: Minimum of 1 - 2 years of audiovisual support experience preferred. Formal education in Electronics or related field preferred. Minimum of a High School Diploma or equivalent preferred Working enviroment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites. Physical Requirements: The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or listen. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Work Hours: 40 hours - Mon Fri, be flexible to work after hours and weekends when required. AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law.

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Senior Engineer - IT located in Chennai location. What a typical day looks like: Oversee the day-to-day operations of the Technical Support Team Act as a senior resource who will drive customer satisfaction through customer support Act as a mentor and provide oversight, coaching, and training to technical support staff Be the point of contact when it comes to technical escalations Record and track team SLAs and workflowss Manage and report on all incoming technical support inquiries On-board all new technical support team members Assist in the creation of the team KPIs as we'll as monitor and report on results Be actively involved with the operational delivery and UAT if required for new product and feature releases Monitor team performance and report on metrics Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner Work to create any relevant support material for the team Implement any necessary preventive measures to reduce customer faults and issues Review all technical support related processes and documentation for continuous improvement Proven people management and leadership skills Monitoring and support the infra as we'll the remote devices in the network. Following Helpdesk tickets with ITIL Process & attend incidents, requests logged by users on day-to- day basis as per SLA, being the first point of escalation. Hands-on experience in Service Now ticketing tool Install & Maintain an Active Directory Service and Manage user and group accounts in Windows 2019. Responsible for updating and maintaining the users, groups and organization units. Image laptop/desktops with MDT and troubleshooting problems related to booting, Hardware and OS performance. L1 Network troubleshooting. Encryption for data security. Handling the issues system image failure with the help of encryption. Providing extended support to end users and resolved the issues immediately. Participating in 24/7 support including weekend system prep and on-call rotations as per the business needs. Basic knowledge in Powershell / any scripting language Hands-on experience in handling cloud AV devices (Preferably Zoom Room). Mandatory Skills: Level knowledge Cloud and storage solution (EMC Dell) Server Concepts like DHCP, DNS, WSUS and etc. Team Leader for IT support Service now reports handling Automation and scripting Excel Macros Level 1 Network support Audio Video solution knowledge basic. The experience we're looking to add to our team: Bachelor degree in Computer Engineering., Comp. Science., or IT. ( or equivalent experience) Overall 6-9 years of experience in IT and 5+Yrs of exp in EMC Dell Storage. Candidate should be responsible for maintenance of all IT and Network related hardware/software. Excellent communicator, both oral and written Proven people management and leadership skills Strong problem solving and communication skills Strong analytical skills to investigate and resolve customer support tickets Able to multi-task efficiently under time pressure What you'll receive for the great work you provide: Health Insurance Paid Time Off