514 Helpdesk Jobs

Experience in PO and NON-PO invoices Invoice Processing Vendor Desk PTP

Centralising all logs and requests What were looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, youll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests. In line with this, youll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, youll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Youll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope. Performing other ad hoc tasks As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, youll work closely with admin personnel in processing invoices. Likewise, youll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, youll actively participate in health and safety reviews and identify potential risks. Youll also participate in emergency evacuation procedures as needed.

About NCR Atleos TITLE Help Desk Representative (II) GRADE 7 Position Summary & Key Areas of Responsibility Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services 7x24 monitoring of customers ATM/ABM network across Canada, which includes six different time zones Accountable for continuously receiving and handling high volumes of customer calls Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults Determine alert priority based on documented processes and guidelines Use tools to remotely access customer equipment to diagnose and resolve customer problems Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information Escalate customer problems both internally and externally, as required and according to defined escalation paths Acquire and maintain current knowledge of relevant product offerings and support policies Participate in special projects as assigned to continuously improve processes, tools, systems and organization Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress Contribute as a team member; participate in objective setting, performance management, reward and recognition programs Requires rotation in work hours involving weekends and holidays Basic Qualifications Bachelors degree Bilingual (English/French) The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken) Knowledge of Automated Banking Machines (ATM/ABM) Keyboard proficiency and understanding of Windows-based applications/tools Preferred Qualifications Previous experience in a Customer Support and/or Helpdesk environment 1+ years of related experience Self-driven and results oriented; Ability to work under pressure within flexible working hours Communication skillsAbility to effectively communicate with customers while protecting the companys position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 7738521154 Shilpa www.hyfly.in Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9773553319 / 7738521154 / 8080126356 /8169642494 Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

Hiring for Below Role Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9137797705 Hrutika hyflyhr9@gmail.com www.hyfly.in Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

Job Summary Synechron is seeking a dedicated Service Desk Engineer to be the front line of technical support within our organization. This role is essential in providing timely and effective assistance to employees and clients by troubleshooting issues related to computers, mobile devices, and other technology assets. The successful candidate will contribute to maintaining smooth IT operations, ensuring high levels of user satisfaction, and supporting continuous improvement of service processes. This position offers a foundation for growth within the IT support domain and an opportunity to develop technical skills in a dynamic work environment. Software Requirements Required Software Skills: IT Service Management (ITSM) ticketing tools (e.g., ServiceNow, ServiceDesk Plus, Freshservice) knowledge of ticket logging, tracking, and resolution Remote diagnostic tools (e.g., TeamViewer, AnyDesk) Standard office productivity suites (MS Office, Google Workspace) Basic understanding of network troubleshooting tools (ping, traceroute) Preferred Software Skills: Knowledge of enterprise asset management tools Familiarity with collaboration tools (Microsoft Teams, Slack) Monitoring tools or dashboards (e.g., SolarWinds, Nagios) basic awareness Overall Responsibilities Act as the initial contact for internal users and clients seeking technical support via phone, email, or ticketing systems Troubleshoot and resolve issues related to Windows OS, Mac OS, and other desktop/laptop applications Perform remote troubleshooting and diagnostic procedures to identify root causes Ensure all support requests are logged accurately with detailed troubleshooting steps Provide clear instructions and walk users through technical solutions efficiently Escalate unresolved issues to senior support teams promptly Verify the readiness of conference rooms and support meeting setups for client visits Contribute to the knowledge base by documenting new troubleshooting procedures Follow up with users regularly to update on issue resolution status Share user feedback and suggested improvements with relevant teams Maintain organization of support processes and identify opportunities for procedural enhancements Technical Skills (By Category) Troubleshooting & Diagnostic Skills: Essential: Diagnosing hardware/software issues with Windows and Mac OS Preferred: Basic networking troubleshooting (connectivity, LAN/Wi-Fi issues) Operating Systems: Essential: Windows 7, Windows 8.1, Windows 10 Essential: Mac OS (latest and previous versions) Preferred: RedHat OS or other enterprise Linux distributions Tools & Platforms: Essential: Ticketing tools (e.g., ServiceNow, others) Preferred: Remote support platforms, diagnostic utilities Networking Concepts: Basic understanding of IP, DNS, DHCP, and network connectivity Experience Requirements Minimum of 2-4 years in a helpdesk or technical support environment Proven experience in managing Level 1 & Level 2 support tickets Hands-on experience troubleshooting desktop and laptop OS issues Experience in handling internal IT support requests in a corporate setting Knowledge of IT support best practices and ITIL fundamentals is advantageous Alternative experience: Candidates with equivalent practical experience managing end-user support in similar environments are encouraged to apply. Day-to-Day Activities Respond to support requests via phone, email, or ticketing tools promptly Troubleshoot hardware and software issues, guiding users through resolution steps Perform remote diagnostics and troubleshooting procedures Document all interactions, actions taken, and resolutions in ticket logs Coordinate with higher support levels when necessary Verify and prepare conference rooms or meeting setups before client visits Regularly update users on support progress and resolution timelines Share insights and suggestions for improving support procedures Participate in team meetings and knowledge sharing sessions Qualifications Educational background: BSc in IT, BCA, Computer Science, or relevant field Certifications: ITIL Foundation (preferred but not mandatory) Basic certifications in hardware or OS troubleshooting are advantageous Willingness to work in rotational shifts, including weekends and holidays when required Continuous learning mindset to stay updated with evolving technology support tools Professional Competencies Excellent problem-solving and troubleshooting abilities Strong organizational skills with the ability to prioritize tasks effectively Good written and verbal communication skills Customer-oriented attitude and professional demeanor Self-motivated and able to work independently Willing to adapt to shift schedules and varying workload demands Ability to collaborate effectively within a team environment

Urgent Requirement for Helpdesk Senior Associate. Experience 3 Years Location Bangalore. Strong troubleshooting skills, bug finding, and resolution. 5. Ability to work independently within a diverse global team 6. IT software and hardware troubleshooting knowledge and Skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) 7. Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. Knowledge in Desktop Support 8. Familiar with ITIL Concepts and Processes. 9. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS PowerPoint etc. In these roles you will be responsible for Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration and maintenance. Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and technology improvements. Willing to learn & grow in other IT Business areas.

Required Skills: Descent English Communications Skills (Verbal and Written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate (Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months.

Skills- O365, WindowsOS, Microsoft applications Minimum 2 years of exp in Technical support with international voice. Excellent communications Immediate joiners only Location- Hyderabad (WFO) Rotational shifts Budget- Up to 6 LPA No. 7742324144

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Note: Only looking for candidates who can join within 15 to 30 days max. Location- Hyderabad, Pune, Bangalore, Gurgaon & Trivandrum. The candidate is expected to have 8 - 10 years of expert domain knowledge in HCM covering the hire-to-retire cycle. S/he must have been a part of at least 5 end-to-end HCM implementations, of which at least 2 should have been with HCM Cloud. Oracle Cloud HCM Functions Consultant openings. 1) HCM Cloud/US Payroll/Functional:- We are looking for a Payroll Subject Matter Expert who has in-depth knowledge of Functional Payroll Configuration and Oracle Cloud Business Process Expertise with experience in US Payroll, Union payroll and US taxes. 2) HCM Cloud/Benefits/Functional:- The candidate must have expert working experience in the Core HR module - Benefits. 3) HCM Cloud/Oracle Time and Labour/Functional:- The candidate must have expert working experience in the Core HR module, Oracle Time and Labour. 4) HCM Cloud/Talent Management Lead/Functional:- The candidate must have expert working experience in the Core HR module, Talent Management and Recruiting Functional Lead. 5) HCM Cloud/Recruitment Functional Lead/Functional:- The candidate must have expert working experience in the Core HR module Recruiting Functional Lead 6) HCM Cloud/Security Functional:- Extensive knowledge of Security configuration using Security profiles and Role Customisations in Oracle HCM Cloud. 7) HCM Cloud/Helpdesk:- The candidate must have expert working experience in the Core HR module, HCM Helpdesk Functional Module Contact: Sam-7982371791 Email: Sam@hiresquad.in

Responsibilities: Provide phone and email technical support for end-users to resolve any hardware or software issues Technicians will be in a phone queue answering calls from clients during peak hours Support and troubleshoot workstations, servers and network related issues Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients Monitor and troubleshoot client backups Escalate client issues through the proper channels Manage cases according to defined case impact and priority Maintain client security standards and confidentiality of information Clearly document support issues and all resolution steps in RSMs ticketing system Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption Update cases and communicate with clients as required until issue is closed Required Qualifications: 1-2 years of experience working on a technical helpdesk or IT related role or equivalent network administration role. Preferred Qualifications: Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required Bachelor's degree (BA/BS) from an accredited 4-year school is a plus Experience with Office 365 Administration and associated workloads including Email and SharePoint Fundamental understanding of TCP/IP Networking Experience with firewalls, such as Cisco, SonicWALL and Meraki Experience with VMWare ESX hosts and vSphere Client for administration Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration. Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN Experience with Apple Hardware and MAC OS X Experience with enterprise mobile devices

WNS Global Services Inc. (NYSEWNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the groups over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide. Our mission as an organization is guided by our CIRCLE of ValuesClient First, Integrity, Respect, Collaboration, Learning, Excellence. Converting Requisition to PO (Manual) Invoice processing, (2 way & 3 way matching) Vendor setup / modify existing vendors Payment Scheduling and monitoring AP Close / Schedule activity Helpdesk T&E Audits Efficient query management and resolution as defined by the Process Escalation to the supervisor for issues that cannot be handled basis materiality Prepare process related reports Prioritization of tasks e.g. escalated query handling Resolve queries having Inter team dependencies e.g. Invoice Status, Payments etc. Qualifications B.Com /M.Com / BBA / MBA Additional Information Oral communication English as a first language. Able to communicate with all customers and team members in a professional and confident manner Written communication able to communicate through email with clear and complete instructions/responses in a timely fashion (see department flextime and WFH policy for email timeliness and expectations) Willingness to build and maintain cooperative working relationships with community and divisional team members Proficient in MS Word, Excel and Outlook

Key Skills Required Excellent English Verbal and Written comms. Must have Grammar and Sentence construction skills as every single ticket needs email drafting to Clients/Users. Must have Calls, Emails and Chat etiquette to manage Users professionally. Must have International Inbound Call handling experience along with Email and Chat Supporting skills (Preferably UK). It must be technical troubleshooting related experience. IT Support experience is must (Calls, Chats and Emails). Must have worked in fast paced IT environment with capability to resolve ticket in a timely manner. Application Support is an added advantage. Candidates with Desktop support, network support, server support, infrastructure support & cloud support experience are welcomed. Must have the ability to navigate through multiple web applications while assisting Users. Ability to prioritise and manage workload. Experience using Microsoft Office Suite. Must have Incident Management knowledge. Responsibilities Must address all the queries raised by external/internal Users via all mediums like Calls, Emails and Chats. Should also be using Teams or other internal tools available for remote sessions when needed. Should find the root cause of the issue and resolve every single issue raised by the User in a professional manner. Should follow the process guidelines, SLAs and TATs set by the Organisation. Must learn all the Processes that include various Product versions, Web Admin navigations, Jira, Confluence, etc. Must have the ability to use multiple applications at the same time to assist Users and resolve their issues. Must take the complete ownership of every ticket assigned to the individual. Ownership of ticket processing includes initial response, follow-up, troubleshooting, liaising with other Departments to provide a complete and accurate information/resolution to Users. Same goes with reopen cases. Must be flexible to attend all training sessions and clear assignments/pass exams as assigned by the Reporting Manager or the Organisation (Meta-compliance, ITIL, etc). Should utilise the resources appropriately to contact the User. Example Should prefer calling the User as the first mode of contact followed by emails. Must be available for remote sessions to investigate User issues. IT Analyst must analyse every single ticket and identify the appropriate root cause using various applications and tools provided. Should work on colleagues Tickets in their absence. Should keep Reporting Manager updated of their ticket status at regular intervals. Must raise relevant queries to the second line of support when needed (non-accessible fields). To accurately log all customer interactions appropriately in the Organisations ticketing tools (Jira). Must prepare Training notes, Flow charts and any other task assigned by the Trainer during training. Should have working knowledge of MS office and be ready to work on basic reports needed. Must answer continuous calls (back-to-back) without compromising on quality. Must attend Emails, Chats and Calls simultaneously. However, can focus on one at a time when on Calls or Chats (Calls and Chat interactions will always be direct from UK Users). Should have the ability to manage multiple tickets concurrently. To carry out any other reasonable duties and responsibilities.

Role & responsibilities Handling escalated tickets from the first line Customer Support team Be a POC for all ongoing mass failures and critical escalations Working in HelpDesk board to perform pre-investigation on issues, classify accordingly, and assign to a relevant internal/external team Stakeholder management in order to get escalations addressed properly Maintaining all Team-related KPIs on an expected service delivery level Supporting customer facing teams with any technical related queries Preferred candidate profile 2+ year experience as Technical support Specialist (Help Desk) preferably at a high-growth tech startup in the financial services space Previous experience in customer facing teams Have strong analytical, communication, and organizational skills. Exhibit strong attention to detail, able to spot patterns or anomalies and investigating them to confirm or discard your suspicions The ability to explain complex issues in an easy and understandable manner Experience in Data analytics, working with mid data volumes Strong oral and written communication skills Ability to work well independently as well as the ability to work well with stakeholders Bachelors Degree, preferably in Computer science or related Willing to work Nights and Weekends on a rotating shift basis Email ID- ext.monika.agarwal@unitybank.co.in

!!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services.Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Designation:Helpdesk Lead Location:Lower Parel Experience:4+ Years contact:snehapawar@peshr.com/7021769496 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

What this job involves: Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process Clearing of C-mail / Government agencies mail to the proper recipient. To ensure accident or crises management is addressed immediately Front Office Operations To provide management advice for Front Office for escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow escalation process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep Security Operations Attending the shift briefing To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services To ensure that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visits To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure that security staff adheres to GAP norms. To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. To ensure the Grooming of the staff To manage the overall key room, clock room and time office operations. To ensure weekly training is imparted and staff grooming standard is maintained. To ensure VMT tool (vendor management tool) is up and run all the time To ensure all registers/tools update for material movements (In & Out) on day to day basis Follow the escalation matrix if anything wrong Ensure to implement EHS practices (PPEs etc) in and around the security premises Ensure to update the new assets in the asset tracker & update the relevant stake holders (WM & CEs) Housekeeping Operations Attending the shift briefing To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services. To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the clients/VIP visits. To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services. Identification, on time closure and reporting of snags. To discuss and assist facility manager on monthly basis on the vendor performance matrix. Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations. Cafeteria Operations To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly. To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria. To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria. To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits. To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic. To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages. Should conduct monthly random Kitchen audit of the vendors. Escalate Facility Manager and then Accenture Lead on escalations. Ensure the hygiene of the cafeteria vendors operating in stalls. Ensure PPE are used by vendor staff while serving, cooking and washing. Estate Management Ensure necessary approvals are taken by the builder team on cases to cases basis during specific events Coordination with builder on guarding services and common area upkeep daily / weekly / monthly Co-ordinate with builder security for logistics requirement Co-ordinate with builder for pest control activity closure Take proper rounds in all common areas maintained by builder Co-ordination with builder HK team & ensure daily HK activity in place in common areas Make snag reports pertaining to common areas and follow up for closure Coordination for bee hive removals and pest control Coordination with builder security team for any logistics requirement General Operations To ensure upkeep of breakout area & reprographic equipment's at all times and take necessary actions as required. To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done. To go for facility, walk around and ensure Walk around map & Guide is followed and maintained. To adhere to Accenture Policies, Processes & procedures and also the statutory documents To adhere to Accenture SLA & KPI as agreed with JLL To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done To coordinate with engineering team for any issues that need help. Organizing induction program for all TPV & Jll staff Plan & train TPV staff on Accenture policies and requirements. Daily and monthly updating of OLA in the SMDRS tool. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Should have complete knowledge & functionality e.Fit tools ( VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool. Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities. Should conduct all the scheduled meeting and focus meets with projects as per calendar. Should participate and manage half yearly fire drill. All daily, weekly and monthly reports to be shared on time. All the relevant checklist to be governed and maintained as per requirement. Adopt to all the new implemented initiatives. Handling of security, EHS incidents on priority and communicating the same as per escalation matrix. Answering the employee query on phone and replying mails Follow the escalation process & matrix for any incident / issues (100%)

Greetings from CBRE! We are thrilled to announce exciting job opportunities to join our Fortune 500 organization! Why CBRE? At CBRE, we believe in fostering a dynamic and inclusive work environment where your skills and talents can truly shine. We are committed to excellence and innovation, and we are looking for passionate individuals to join us in our upcoming projects. Job Location: Chennai (Multiple Locations) Experience Required: 2 to 15+ Years Positions Open: Key Account Manager (Sr Manager - Technical) - Electrical graduate or a Diploma with a minimum of 15+ years of experience. Prior experience in handling a large Campus is a must. Facility Manager : Diploma / BE in EEE with a minimum of 10+ years of experience in handling the manufacturing client. Soft Services - Executive / Assistant Facility Manager : Minimum of 3 to 8 years of experience. Facility Executive / Asst Manager (Electrical) : Diploma or BE with a minimum of 2 to 8 years of experience in handling day-to-day electrical operations on-site (floor maintenance). Shift Engineer (Electrical) with C License - Diploma or BE with a minimum of 2 to 5 years experience in a IT Campus. Front Office Executive : Any graduate with a minimum of 2 to 5 years of relevant experience. Transport Executive : Diploma / Any graduate with a minimum of 1 to 4 years of experience in handling employee transportation. Helpdesk Executive (Customer Care Executive) : Diploma / Any graduate with a minimum of 2 to 4 years of relevant experience in handling the Customer Care domain. HSE - Safety Manager : Diploma / Any graduate with a minimum of 10 years of relevant experience. Security Manager : Diploma / Any graduate with a minimum of 7 to 10 years of relevant experience in handling overall physical security operations. IBMS Executive: Diploma / BE in Electrical with a minimum of 3 to 5 years in handling the BMS Systems like CCTV & Fire Alarm etc. Stores Executive: Diploma / Any graduate with a minimum of 3 to 5 years of relevant experience in handling overall Stores operations. Kindly walk into the CBRE Chennai office only if you are: A graduate/Diploma holder (at least 13 years of education) Have relevant job experience as per the levels defined in the roles above Carry details of previous employment if you are an ex-CBRE employee Date: 28th June 2025 (Saturday), only between 10:00 AM - 1:00 PM Interview Venue: CBRE South Asia Pvt. Ltd Global Infocity Park, A Block, 11th floor, Perungudi, Chennai. Landmark: Opposite to GEM Hospital

Role & responsibilities Experience in Enterprise Support or B2B Support, Escalations handling, Incident management and any ticketing tool exposure with Excellent communication skills we are preffering. As a member of the Support Service Management team, we provide a personalized support service to our Ultimate Support plan customers. The SSM is a critical role included as part of the customer facing team for our Ultimate customers, focusing on the provision of a personalized support service that provides clear customer communications, regular updates, insights and guidance in collaboration with the Technical Account Manager. The Support Service Manager (SSM) will coordinate and collaborate with Ultimate support plan customers as well as internal technical teams to ensure expediency in issue resolution. The SSM will also provide our customers with improved transparency during issue resolution, regular support experience data and trend analysis, personalized updates during any critical service outage as well as issue management. Additional responsibilities will include establishing and developing positive relationships and collaboration with internal colleagues across all Customer Engineering teams, Sales, Customer Success and Consulting Services organizations. What Youll Do Key aspects of this role include the following activities: Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers. Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team. Leads regular support case queue reviews with the customer team members, ensuring accurate prioritization of issues, visibility on progress and latest updates as well as next steps. Provides oversight and ownership of any critical support issues and provides ongoing and personalized customer management and updates through to resolution of the issue. Contributes to the service review, focusing on performance of the technical support service delivery provided during the review period, identifying areas of success and opportunities for improvement. Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified. Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer. What you need to succeed Business insight You will need a high-quality business and strategic sense. You understand the need to balance Customer needs alongside company business objectives and strategy. You possess strong problem-solving skills and are forward-thinking. You appreciate the level of engagement required for premium support service delivery and can project the value of the Ultimate Support Plan and ensure consistent service quality. Results Focus You have with strong mentoring and coaching skills enabling the team members to deliver their best. You focus on long term sustainable strategic improvements in favor of short-term results . Influential Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering. Strong Communication Skills Highly articulate and presents plans and ideas in a compelling manner. Communicates passion, energy and enthusiasm. Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them. Able to build and communicate customer service reviews and set expectations according to business decisions. Support Experience You will have extensive experience supporting high profile Enterprise customers and/or have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success and premium service delivery. You have experience in and enjoy collaborating with a wide range of colleagues to meet key performance indicators. Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial. Excellent organizational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally. Work hours completely US based- EST & PST Qualifications and Skills Requirement: 1. 1. A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred 2. Strong written and verbal communication skills with the ability to convey passion, energy, and enthusiasm. Capable of handling C-level customer communications and creating action plans 3. Must have worked in Customer Service industry with a good exposure of handling Enterprise customers 4. Familiarity with Digital Marketing, ITIL principles and incident management would be an added advantage

Role - Technical Process Spe Exp - Min 2 years Skills - Technical support | Service Desk | Servicenow | IT technical support Immediate Joiner 5 Days working 2 days Rotational Off | Night Shifts | Both ways Cabs 8529625871 | mahak.ghrs1234@gmail.com

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Helpdesk Manager Experience: 5-7+ years in ITIL, Production support, Major incident management, Team handling, People management Certification if any: ITIL mandatory Cargo wise or other consulting domain exp preferred Skills required: ITIL major incident management. Should be able to triage and handle a major incident and resolve the issue in the defined timeline Project management Drive and handle all the client communications, delivery steerings, escalations and act as a single point of contact between the service provider and the client. Working on the contractual s and the requirements for a new engagement or modifying the existing one Experience drafting an SOW, estimating the work force requirement, changing the contractuals reflecting the changes in the process etc People management Scheduling the roster, handling the performance reviews, stack scores and conducting Performance knowledge tests, updating the knowledge with the changes to the knowledge articles Support management Team handling skills Should be able to communicate with the client on day to day operational challenges - Accept and handle inquiries related to applications and infra - Depending on the nature, each issue is routed to the right team at for action and resolution. - Be the first point of contact for all end-user issues, and inquiries can come from various channels (e.g. phone, email, chat, etc.) at any time of the day - The end-to-end support process is tracked and managed by the helpdesk. - The helpdesk will also manage the interactions with the end - users, where they are kept informed throughout the process - Past experience in working on EDI application, JIRA tool and ServiceNow ticketing tool preferred Roles and responsibilities Experience in monitoring schedule adherence of the associates and advise the leadership team of issues negatively impacting service levels Operational floor management experience, monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production Experience in transaction monitoring, identifying improvement areas, preparing and ensuring adherence to development plan, coaching and feedback skills, mentoring skills Monitoring and reporting on the effectiveness of training programs and implementing remediation programs. Completes certification courses prior to conducting first training session. Adheres to Agent and/or Representative training schedule and curriculum. Delivers training assessments to trainees. Assigns appropriate pre-study work, as defined by client and Individual training organization. Consistently and thoroughly completes required tracking and reporting tasks. Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.). Conducting outlier, Vitality and ad hoc client/process related trainings. Support service levels by being productive whenever required

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc.