Posted:1 week ago|
Platform:
Work from Office
Full Time
To receive and log calls/complaints/requests from residents and customers. To ensure logging in all the complaints in the helpdesk software. To assign the queries / complaints to technical and soft services team immediately for resolution. To track and close the complaints in coordination with respective stakeholders. To ensure consistent and timely responses to customers within defined TAT. To escalate unresolved complaints and queries to concerned authority for closure. To prepare daily MIS of queries and complaint along with analysis and share with client and site lead. To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis. To deal politely with all the stakeholders to understand their concerns, queries, grievances. To notify the facility manager / site team for any emergency situations. To advise guest and resident on safety and emergency procedures. To coordinate for Id cards, entry passes for servants, maids and contr
Knight Frank
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