Guest Experience Manager

Job Title: Guest Experience Manager

Location: Angamaly (with travel to nearby Ohstayz properties as required)

Company: Oh Stayz Pvt Ltd

Salary Package: ₹20,000 - ₹25,000

About Ohstayz:

Ohstayz is a premium holiday home rental brand offering private, handpicked stays with a focus on personalized guest experiences. Recognized under Startup India, Ohstayz is expanding rapidly across India with a mission to deliver exceptional service, curated stays, and unmatched hospitality.

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Role Overview:

We are seeking a proactive and detail-oriented Guest Experience Manager based in Kochi to help maintain property standards, support guest satisfaction initiatives, and ensure smooth operations. You will be instrumental in delivering top-tier service, coordinating with teams, and upholding the Ohstayz brand promise across properties.

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Key Responsibilities:

Guest Experience & Service Monitoring

• Visit properties post guest check-ins to ensure service standards are met.
• Monitor ongoing guest experiences and escalate service issues promptly.
• Analyze guest feedback and satisfaction data to identify service improvement areas.
• Collaborate with the sales team after feedback calls to implement necessary action plans.

Property Standards & Maintenance

• Conduct regular audits to verify property compliance with Ohstayz standards for hygiene, aesthetics, safety, and branding.
• Report any previously unreported maintenance issues or concerns and ensure follow-up until resolution.
• Ensure timely readiness of properties before guest arrivals.

Staff Training & Supervision

• Train and guide on-site staff (housekeepers, caretakers, etc.) on hospitality standards and protocols.
• Monitor staff performance and behavior to ensure consistency in guest handling.
• Conduct refresher sessions periodically based on feedback and property needs.

Reporting & Coordination

• Maintain accurate logs and reports related to guest experience, inspections, service lapses, and staff performance.
• Provide regular updates to the Experience Manager and work closely with cross-functional teams to enhance service quality.

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Qualifications & Skills:

• Bachelor’s degree in Hospitality Management, Hotel Administration, or related field.
• 1–3 years of relevant experience in guest services, hotel operations, or property management.
• Strong communication and interpersonal skills (Malayalam and English fluency preferred).
• Excellent attention to detail and organizational abilities.
• Willingness to travel within Kochi and surrounding regions.

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Why Join Ohstayz:

• Work with a premium brand at the forefront of India’s holiday home evolution.
• Be part of a dynamic, startup-driven environment with ample learning and growth opportunities.
• Play a direct role in shaping unforgettable guest experiences.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor's (Required)

Experience:

• Hospitality management: 2 years (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Speak with the employer
+91 8714899945