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WNS Holdings
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Group Manager - Transactional Quality

Group Manager - Transactional Quality

WNS Holdings

5 - 8 years

10 - 14 Lacs

Mumbai

Posted:3 days ago| Platform:

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Skills Required

presentation skills procure to pay quality management procurement quality assurance accounts payable quality control invoice processing accounting incoming quality order to cash p2p qms plant quality supplier quality ppap customer quality finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead a team of 8 to 10 Quality Analysts & Managers AM or DM.

Develop, implement, and maintain quality assurance processes and procedures for transactional operations.

Ensure compliance with ISO 9001:2015 QMS standard requirements.

Monitor and evaluate the quality of transactional processes.

Drive sampling methodologies, must have good problem solving, decision making & analytical skills.

Identifying areas for improvement and run lean Six Sigma projects to drive continuous improvement.

Drive ideation within teams.

Lead and mentor a team of quality analysts and inspectors, providing guidance and support to ensure high performance and professional growth.

Collaborate with cross-functional teams to address quality issues and implement effective solutions.

Conduct regular audits and reviews of transactional processes to ensure compliance with internal and external standards and regulations.

Analyze quality data and performance metrics to identify trends, patterns, and opportunities for improvement.

Prepare and present quality reports and updates to senior management, highlighting key achievements and areas of concern.

Stay current with industrys best practices and emerging trends in quality management.

Achieve and exceed SLA targets by closely monitoring and managing quality metrics.

Own business / operational metrics for operations shop, be gatekeeper of metrics

Provide effective coaching and constructive feedback to subordinates.

Qualifications

Any Graduate/PG/MBA.

Knowledge of finance and accounting with expertise in AP - Procure to Pay / AR - Order to Cash / GL - Record to Report.

Minimum of 5 - 8 years of experience in quality management, with a focus on transactional quality.

Strong knowledge of quality management principles, methodologies, and tools.

Knowledge ISO 9001:2015 standard preferred.

Green Belt trained / certified and any other Lean certifications will be an added advantage.

Good analytical skills with attention to detail and problem-solving abilities.

Strong communication and presentation skills.

Customer service orientation and strong interpersonal skills.

Additional Information

Transactional Quality Role

Role- Team Role

Shifts- UK shifts Monday to Friday

Job Location

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WNS Holdings

Business Process Management (BPM)

Mumbai

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Group Manager - Transactional Quality