Gold Operations Manager

Role: Gold Operations Manager

Location: Sector 18, Gurugram

About the Role:

We are seeking a Gold Operations Manager with strong experience in the jewellery industry (gold & silver). The ideal candidate should be well-versed in handling precious metals, customer transactions, and branch-level team management. You will be responsible for ensuring smooth daily operations, accurate evaluation, and a professional customer experience.

Key Responsibilities:

• • Oversee all branch-level operations related to gold and silver transactions
• • Manage and supervise branch staff, ensuring discipline, punctuality, and performance
• • Conduct or supervise purity testing, weighing, and valuation of gold/silver ornaments
• • Ensure proper handling, documentation, and security of all precious metals
• • Maintain inventory control, stock entry, and reconciliation
• Monitor daily customer flow and ensure a smooth transaction process
• • Handle escalated customer queries and provide quick resolutions
• • Train new staff and ensure all employees follow company SOPs

Required Skills & Experience:

• • Min 6-7 years of experience in gold/silver operations, preferably in the jewellery or gold buying industry
• • Strong knowledge of valuation techniques, purity testing, and hallmarking
• • Leadership and people management skills, with experience in handling a team at branch level
• • Customer-centric approach and excellent communication skills
• • Good command of basic computer systems and MS Office
• • Experience with gold-buying software (if any) will be an added advantage Education

Qualification:

• Graduate in any discipline (Gemology, Jewellery Design, or related certification preferred)

Job Types: Full-time, Permanent

Pay: ₹60,000.00 per month

Schedule:

• Day shift

Application Question(s):

• What is your current CTC?
• Are you comfortable with Udyog Vihar Phase 4, Sector 18, Gurugram location?
• Do you have experience in real gold/silver industry?

Work Location: In person