Gold Operations Manager

About the Role: We are seeking a Gold Operations Manager with strong experience in the jewellery industry (gold & silver). The ideal candidate should be well-versed in handling precious metals, customer transactions, and managing branch-level teams. You will be responsible for ensuring smooth daily operations, accurate evaluation, and a professional customer experience. Key Responsibilities: Oversee all branch-level operations related to gold and silver transactions Manage and supervise branch staff , ensuring discipline, punctuality, and performance Conduct or supervise purity testing , weighing, and valuation of gold/silver ornaments Ensure proper handling, documentation, and security of all precious metals Maintain inventory control , stock entry, and reconciliation Monitor daily customer flow and ensure a smooth transaction process Handle escalated customer queries and provide quick resolutions Train new staff and ensure all employees follow company SOPs Required Skills & Experience: Min 6-7 years of experience in gold/silver operations , preferably in the jewellery or gold-buying industry Strong knowledge of valuation techniques, purity testing, and hallmarking Leadership and people management skills, with experience in handling a team at branch level Customer-centric approach and excellent communication skills Good command of basic computer systems and MS Office Experience with gold-buying software (if any) will be an added advantage Job Type: Full-time Pay: ₹40,000.00 - ₹60,000.00 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Schedule: Day shift Location: Gurugram, Haryana (Preferred) Work Location: In person