GM ( Road Transport)- Bus Cluster

One of the leading Consulting Firms .

Qualifications & Experience:

• Postgraduate degree/diploma in Business Administration, Transport Management, Engineering, or Urban Planning from a recognized institution.
• Minimum 20 years of relevant experience, including at least 5 years in a senior operational leadership role.
• Prior experience working in or with State Transport Undertakings (STUs) or urban public transport systems is essential.
• In-depth knowledge of 

  GCC (Gross Cost Contract) models and contract enforcement in urban transit

   is essential.
• Strong understanding of 

  urban mobility systems, PPP frameworks, and regulatory compliance

   in India.

Key Responsibilities:

• Lead and oversee end-to-end bus operations across multiple clusters and routes under Client purview.
• Develop and implement operational policies, SOPs, and strategic plans to improve service reliability, safety, and commuter satisfaction.
• Supervise and coordinate the performance of cluster operators, ensuring contractual compliance and optimal service delivery.
• Monitor KPIs such as on-time performance, ridership, bus availability, breakdowns, trip curtailments, and address service violations as per contract.
• Collaborate with maintenance teams, control centres, and ITS units to ensure seamless integration of operations and technology (GPS, ETM, AVLS, etc.).
• Liaise with government departments, STUs and enforcement agencies for coordination on permits, regulatory compliance, route modifications, and policy alignment.
• Lead regular performance reviews of operators, including imposition of penalties, incentives, or escalations based on service agreements.
• Supervise field operations and depot management teams; lead training and capacity-building efforts.
• Develop contingency plans for emergencies, public events, breakdowns, or unexpected route disruptions.