Global Engineer End User Experience

0 years

0 Lacs

Posted:3 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Major accountabilities:

Focused management of service operations and or technology governance and external -internal interfaces in accordance with service operations and management processes -Span of Control 3 -5 or technology lead -Manage a team of Individual Contributors for Core Infrastructure Services by allocating financial and human capital for Operations and ensuring timely and effective delivery of services -OR Responsible for a technology stack -Platform with limited to non-direct people lead -Contribute technical architectural activities for the responsible technology domain -Accountable for managing suppliers in ensuring they deliver quality services and meet all contractual obligations for the responsible area -Tracks actual utilization of services and reporting of supplier performance in meeting business service expectations and service levels -Support the Retain -recruit -hire -manage and coach a highly specialized and globally distributed team of technology professionals to execute our vision in the responsible area
  • -Responsible for develop input for the service -platform strategy development

Key performance indicators:

  • Stable -compliant -secure -and cost-effective operations measured by Availability -Performance -Capacity Metrics along with continuous cost reductions YOY -Responsiveness and Recovery Speed of critical incidents / issues in business -Automation led Programmable Infrastructure and Platform Services

Minimum Requirements:
Work Experience:

  • Operations Management and Execution.
  • Project Management.
  • Strong negotiation and analytical skills.

Skills:

  • Communication Skills.
  • IT Infrastructures.
  • IT Operations.
  • IT Service Management.
  • Problem Solving Skills.
  • System Integration.
  • Vendor Management.

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Sandoz

Pharmaceuticals

Basel

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