Genomic & customer success trainee

You will be joining a dynamic team as a Genomics and Customer Success Trainee, where your main responsibilities will involve supporting genomics validation efforts and customer success functions. Your role will encompass tasks such as assisting in gene panel validation, supporting clinical testing, documenting observations and results, and ensuring effective communication with both customers and internal teams. As part of the Genomics & Clinical Testing team, you will be responsible for validating new gene panels, assisting in clinical testing across NGS pipelines, documenting findings, and collaborating with bioinformatics and product teams to align genomic results with clinical outcomes. Additionally, you will create and maintain product manuals, SOPs, and training documents, ensuring documentation reflects the latest product updates and regulatory requirements. In the Customer Success aspect of your role, you will address queries from clinicians and external collaborators, communicate timelines and technical details to customers, provide post-analysis support, and gather customer feedback to enhance the product experience. Your strong foundational knowledge of genomics and molecular diagnostics, coupled with excellent communication skills and attention to detail, will be crucial in this cross-functional role. Ideally, you hold a Masters degree in Genomics, Biotechnology, Bioinformatics, Life Sciences, or a related field. It would be advantageous if you have prior experience in NGS or clinical diagnostics, familiarity with genetic panels and clinical reporting, and proficiency in tools such as MS Office, Google Docs, Notion, or Confluence for documentation. A good understanding of clinical or diagnostic workflows is a plus. This is a full-time position with health insurance benefits, and the work location is in person. If you are a team player with a learning mindset, willing to undertake technical and customer-facing tasks, and capable of documenting technical procedures accurately, this role offers an exciting opportunity to grow your career in clinical genomics and customer engagement.,