General Manager – Travel Experiences (Operations)

Run the delivery engine behind India’s most talked-about travel experiences—across Iceland, Japan, Finland and beyond.

Experience Co.

tech-led marketplace

This is a senior role for someone who’s led delivery at scale and is ready to turn ops chaos into an elegant machine.

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🚀 What You’ll Do

You’ll lead the engine that powers 10–15 group experiences/month, across India and 20+ countries.

Your mandate:

• 100% trip readiness

  —no delays, no chaos

• Margin discipline

  —P&L by edition

• Cross-pod sync

  —so production, finance, and post-sales flow as one team

• Zero CEO/COO firefighting

COO

Key Responsibilities

✅ Lead 10–15 monthly trips with precision

✅ Manage production pods

✅ Track and improve delivery margins with Finance

✅ Run cross-functional councils with Comms, Visa, and Post-Sales

✅ Codify SOPs, playbooks, and delivery dashboards

✅ Handle escalations and blockages autonomously

You’d Be a Great Fit If

• You’ve led

  travel, event, logistics, or consumer ops

  teams before
• You’ve owned delivery in

  multiple cities or countries

• You talk in

  timelines

  , love a clean dashboard, and

  hate chaos

• You’ve built and enforced

  SOPs/playbooks

• You care deeply about

  guest experience

  —not just ops metrics
• You’ve managed

  5–10+ people

  across roles

Must-Haves

• 6+ years in travel, hospitality, event ops, or consumer logistics
• Proven people manager and cross-functional leader
• Strong budget handling and P&L ownership
• Familiarity with Airtable, Sheets, Slack, Notion, WhatsApp workflows
• Available full-time, remote-first (India timezone required)

Goals for This Role

• 100% trip readiness within 45 days
• 85% editions launched without major escalation
• Margin reporting every Friday, with <5% variance
• No escalations to CEO/COO after Month 1
• Production playbooks codified by Month 2