685 Freshdesk Jobs - Page 3

Job Position: Customer Experience Executive Exp: 1-3 yrs Location: Udyog Vihar, Gurgaon Who we are: FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 with FableStreet, a premium western wear brand that provides the best fit for Indian women. Pink Fort — a modern Indian wear brand reimagining traditional clothing for the woman of today. Roles & Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer complaints and issues efficiently while ensuring customer satisfaction. Provide accurate responses to customer queries, ensuring clear communication across multiple platforms. Collaborate with cross-functional teams (e.g., Business, Product, Support) to ensure customers have a smooth experience. Build and maintain strong customer relationships by understanding their needs and offering tailored solutions using third-party tools such as Freshdesk, Freshchat, Exotel, Shopify, and Uniware. Problem-Solving: Use strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently. Requirements – Skills, Abilities, and Knowledge Education: Graduation in any field. 1-3 years of experience in customer service, preferably in the E-commerce sector Proven experience in customer service or a related field. Communication: Excellent verbal and written communication skills. Problem-Solving: Strong problem-solving and decision-making abilities. Technical Skills: Proficient in using customer service software and other relevant tools. Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.

About Rentbuddy:Rentbuddy is a fast-growing brand providing affordable, stylish furniture and appliances on rent across major cities. We aim to make renting hassle-free and budget-friendly for students, professionals, and families. Role Overview:We’re looking for a dynamic Customer Service Representative who can handle both inbound/outbound customer calls and contribute actively to our rental sales. You’ll be the voice of Rentbuddy—helping customers with their rental needs, resolving queries, and guiding them through our offerings to close successful sales. Key Responsibilities:Handle incoming customer inquiries through calls, WhatsApp, and emails. Make outbound calls to leads and follow-ups to convert inquiries into rentals. Explain product offerings, pricing, and rental terms clearly and convincingly. Maintain CRM records with customer interaction details and lead status. Provide post-sale customer support and coordinate with the operations team. Assist in resolving rental-related issues professionally and promptly. Share feedback with the team to improve services and customer experience. Requirements:Proven experience in customer service or sales calling (preferably in e-commerce, rentals, or service industries). Good communication skills in Hindi and English (regional language is a plus). Comfortable with phone, WhatsApp, and basic computer/CRM tools. Ability to handle pressure, multitask, and stay organized. Customer-focused mindset with a proactive attitude. Minimum qualification: 12th pass; Graduation preferred. Preferred Skills:Experience with CRM tools like Zoho, Freshdesk, or similar. Basic understanding of rental business models. Friendly, persuasive, and solution-oriented communication style. What We Offer:Fixed salary + Performance-based incentives. Young, supportive team and growth opportunities. A chance to be part of a rapidly expanding startup.

ocation: Magarpatta and Kharadi, Pune About the Role: We are seeking highly motivated and customer-focused individuals to join our team as Customer Care Executives. As a Customer Care Executive, you will be the primary point of contact for our customers, responsible for providing exceptional service, resolving inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, a proactive approach to problem-solving, and the ability to work effectively in a fast-paced environment. Key Responsibilities: Customer Interaction: Handle incoming customer inquiries, concerns, and complaints via various channels (phone, email, chat, social media) in a professional, empathetic, and timely manner. Issue Resolution: Actively listen to customer needs, identify the root cause of issues, and provide accurate and efficient solutions. Troubleshoot problems and guide customers through resolution steps. Product/Service Knowledge: Develop and maintain a strong understanding of the company's products, services, policies, and procedures to effectively assist customers and provide accurate information. Record Keeping: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the CRM system. Collaboration: Collaborate with internal departments (e.g., technical support, sales, logistics) to escalate complex issues and ensure timely resolution for customers. Customer Satisfaction: Proactively follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided. Feedback & Improvement: Collect customer feedback and insights, identifying common issues and suggesting improvements to enhance overall customer experience and internal processes. Upselling/Cross-selling (if applicable): Identify opportunities to upsell or cross-sell products or services where appropriate and beneficial to the customer. Adherence to Standards: Maintain high standards of professionalism, empathy, and patience in all customer interactions, adhering to company guidelines and service level agreements (SLAs). Experience: Previous experience (minimum 6 months - 2 years preferred) in a customer service, call center, or client-facing role is highly desirable. Experience in an International Voice Process (BPO) for specific roles may be mandatory (e.g., 18+ months). Language Proficiency: Strong verbal and written communication skills in English are essential. Proficiency in Hindi and Marathi is often required, especially for local operations. Technical Skills: Basic computer literacy and proficiency in MS Office Suite. Familiarity with CRM software (e.g., Salesforce, Zendesk, Freshdesk) is a significant advantage. Work Environment: Ability to work in a fast-paced, dynamic environment with rotational shifts, including weekends and holidays, as per business requirements. Comfortable working from the office. Required Skills: Excellent Communication: Clear, concise, and professional verbal and written communication. Active Listening: Ability to genuinely listen to and understand customer concerns. Problem-Solving: Strong analytical and problem-solving abilities to identify issues and offer effective solutions. Empathy & Patience: Demonstrated ability to empathize with customers and remain calm and composed, especially during challenging interactions. Customer Service Orientation: A strong commitment to providing exceptional customer service and ensuring customer satisfaction. Attention to Detail: Meticulous in documenting interactions and capturing accurate information. Time Management & Multitasking: Ability to manage multiple inquiries simultaneously and prioritize tasks effectively. Conflict Resolution: Skilled in de-escalating difficult situations and resolving conflicts amicably. Adaptability: Ability to adjust to changing circumstances and handle unpredictable situations. Team Player: Ability to collaborate effectively with colleagues and other departments. Why Join Us? We offer a supportive and collaborative work environment with opportunities for professional growth and development. You will be part of a team that values customer satisfaction and continuous improvement. We provide comprehensive training and ongoing support to help you succeed in your role.

Job description V-Rich Natural Products Pvt. Ltd. is on a mission to transform how India embraces dairy and natural foods. As our clean-label brand continues to grow, we’re looking for a Customer Success Team Lead who’s empathetic, proactive, and passionate about delivering outstanding customer experiences. What You'll Do: Lead our support team across calls, WhatsApp & more Drive response speed & resolution quality Train team members & optimize CRM usage Identify & resolve customer pain points Collaborate across teams to build a customer-first culture What You’ll Need: 3–5 years of customer support experience (1+ in a leadership role) Fluency in English, Hindi & Telugu CRM knowledge (Freshdesk/Zoho/HubSpot) & Excel/Sheets skills A customer-obsessed mindset Availability to work from our Hyderabad office 3–4 days/week Why V-Rich? Shape a high-impact customer success function Work with a purpose-led, fast-growing brand Enjoy access to clean food & wellness benefits Job Type: Full-time Pay: ₹40,000.00 - ₹53,528.59 per month Work Location: In person Job Type: Full-time Pay: ₹35,000.00 - ₹50,253.96 per month Work Location: In person Speak with the employer +91 8309080683 Expected Start Date: 23/07/2025

About the Company JMAN Group is a growing technology-enabled management consultancy that empowers organizations to create value through data. Founded in 2010, we are a team of 450+ consultants based in London, UK, and a team of 300+ engineers in Chennai, India. Having delivered multiple projects in the US, we are now opening a new office in New York to help us support and grow our US client base. We approach business problems with the mindset of a management consultancy and the capabilities of a tech company. We work across all sectors, and have in depth experience in private equity, pharmaceuticals, government departments and high-street chains. Our team is as cutting edge as our work. We take pride for ourselves on being great to work with – no jargon or corporate-speak, flexible to change and receptive of feedback. We have a huge focus on investing in the training and professional development of our team, to ensure they can deliver high quality work and shape our journey to becoming a globally recognised brand. The business has grown quickly in the last 3 years with no signs of slowing down. About the Role 7+ years of experience in managing Data & Analytics service delivery, preferably within a Managed Services or consulting environment. Responsibilities Serve as the primary owner for all managed service engagements across all clients, ensuring SLAs and KPIs are met consistently. Continuously improve the operating model, including ticket workflows, escalation paths, and monitoring practices. Coordinate triaging and resolution of incidents and service requests raised by client stakeholders. Collaborate with client and internal cluster teams to manage operational roadmaps, recurring issues, and enhancement backlogs. Lead a >40 member team of Data Engineers and Consultants across offices, ensuring high-quality delivery and adherence to standards. Support transition from project mode to Managed Services – including knowledge transfer, documentation, and platform walkthroughs. Ensure documentation is up to date for architecture, SOPs, and common issues. Contribute to service reviews, retrospectives, and continuous improvement planning. Report on service metrics, root cause analyses, and team utilization to internal and client stakeholders. Participate in resourcing and onboarding planning in collaboration with engagement managers, resourcing managers and internal cluster leads. Act as a coach and mentor to junior team members, promoting skill development and strong delivery culture. Qualifications ETL or ELT: Azure Data Factory, Databricks, Synapse, dbt (any two – Mandatory). Data Warehousing: Azure SQL Server/Redshift/Big Query/Databricks/Snowflake (Anyone - Mandatory). Data Visualization: Looker, Power BI, Tableau (Basic understanding to support stakeholder queries). Cloud: Azure (Mandatory), AWS or GCP (Good to have). SQL and Scripting: Ability to read/debug SQL and Python scripts. Monitoring: Azure Monitor, Log Analytics, Datadog, or equivalent tools. Ticketing & Workflow Tools: Freshdesk, Jira, ServiceNow, or similar. DevOps: Containerization technologies (e.g., Docker, Kubernetes), Git, CI/CD pipelines (Exposure preferred). Required Skills Strong understanding of data engineering and analytics concepts, including ELT/ETL pipelines, data warehousing, and reporting layers. Experience in ticketing, issue triaging, SLAs, and capacity planning for BAU operations. Hands-on understanding of SQL and scripting languages (Python preferred) for debugging/troubleshooting. Proficient with cloud platforms like Azure and AWS; familiarity with DevOps practices is a plus. Familiarity with orchestration and data pipeline tools such as ADF, Synapse, dbt, Matillion, or Fabric. Understanding of monitoring tools, incident management practices, and alerting systems (e.g., Datadog, Azure Monitor, PagerDuty). Strong stakeholder communication, documentation, and presentation skills. Experience working with global teams and collaborating across time zones.

SUMMARY This is a customer facing role and usually first point of contact responsible for handling technical queries over phone, email, chat and ticket system. Technical Support Executive (TSE) should be having good communication and convincing skills. TSE is responsible for efficient provisioning, operation, installation/configuration and proper maintenance of systems software, applications, network and other related IT infrastructure. TSE requires to apply fix as per the knowledge base, execute runbooks. KEY RESPONSIBILITIES Provide front line technical support for customers on hosted and managed services and escalate critical issues to Tier II support Establish and maintain contact with customers for request and incident management. Handling Outlook and Mailbox related issues Assist users in connecting Video conferencing applications such as Zoom, WebEx, etc. Walk customers through installing applications and computer peripherals Monitor the availability events like storage availability, network and server performance, events, firewall and security logs. Monitor the backups, recovery errors, respond to the request regarding the restoration of the data, database, files Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning Installing Operating software, application software, productivity suites or any proprietary software Creating users, security groups, computer accounts, and GPO policies in AD Creating users, security groups in Azure AD Creating email accounts in O365 Troubleshoot O365 related issues Acknowledge the request for start / stop services, user creation and grant specific data access to user Perform initial level troubleshooting as per the Standard Operating Procedure for Knowledge base Analyse, troubleshoot and resolve issues related to OS, software, office / business application, equipment, hardware, peripherals, etc. Configuration of Print devices (network and local), scanner on desktops Maintain an inventory of IT hardware and software assets Answer technical queries (both initial and follow up) via phone, the ticketing system, email, IM Chat Log all issues / customer requests and resolutions Communicate with users, explain issues and resolutions, update activity or train on new equipment or software Build an internal wiki with technical documentation, manuals and IT policies Provides on-call high priority 24/7 technical support as necessary Troubleshoot issues by utilizing resources like KB / Standard Operating Procedure, peer support, supervisor guidance and management consultancy Ensure CMDB and all IT digital assets are real-time updated Provided out-side hours support for critical, urgent and mission critical activities Contribute in building technical knowledgebase Provide methodological assistance to client / peers Follow timely delegation / escalation procedure Follow ITIL standard practices for incident, change and problem management Outstanding analytical and technical problem-solving skills Keep yourself updated with technology updates Adhere to compliance and governance standards and report any non-compliances to the manager Participate & contribute in IT team meetings Foster professional relationship with all colleagues by listening, understanding and responding to their needs Excellent Interpersonal and communication skills (verbal and written) Excellent organizational, time-management and prioritization skills Promote positive customer service attitude among peers SKILLS AND EXPERIENCE 1+ years of experience in supporting / maintaining Windows and Linux server environments Must be proficient and experienced in deploying, configuring, and maintaining Windows 10, 8 & 7 and non-Windows devices and technologies Extensive experience working with different operating systems including Windows and Mac OS Knowledge of Microsoft Office applications, Office365 applications, anti-virus, mobile devices and other IT systems Basic knowledge on Switch, Router and Firewall functionalities Should able to analyse / troubleshoot network printer, deskside printer issues Should have experience in monitoring the IT Infrastructure for capacity breach Should able to configure backup job and fix the failed jobs Should able to analyse the logs and provide logical solution Ability to work effectively with customers over the phone / remote desktop. Familiarity help desk software (e.g. ServiceNow, Freshdesk, JIRA, Track IT) Job Type: Full-time Pay: ₹8,086.00 - ₹45,080.49 per month Benefits: Health insurance Provident Fund Shift: Night shift Rotational shift Work Days: Monday to Friday Language: English (Preferred) Work Location: In person

Sprinto is transforming information security compliance, empowering 3000+ businesses across 75+ countries to scale confidently and securely. Backed by leading investors Accel, Elevation, and Blume Ventures ( raising over $31.8M ), our fast-growing team (300+) is redefining excellence in customer support for B2B SaaS. Your Mission: Be the technical champion behind Sprinto’s exceptional customer experience. You’ll solve challenging technical issues, support seamless integrations and APIs, and directly impact customer success every day. What You’ll Do: Provide fast, effective customer support across chat, email, Slack, and video (24x7). Deliver clear, helpful solutions—troubleshooting integrations, APIs, and cloud infrastructure issues. Proactively identify emerging trends, escalate crucial feedback, and improve documentation. Stay on the cutting-edge of product developments and security compliance. Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams. Who Are You: 2-4 years of SaaS customer or technical support experience. Skilled communicator (verbal and written) with proven technical troubleshooting abilities. Hands-on experience with Cloud platforms, API integrations, and change management tools is a must. Calm under pressure, empathetic, patient, and customer-focused. Familiarity with Freshdesk is a bonus. Why Sprinto? Remote-first environment, flexible hours, and work-life balance. Comprehensive medical and accident insurance (covering you and your family). Company-sponsored device and education reimbursement policy. Ready to make an impact in the world of cybersecurity and customer success? Join Sprinto—where support meets innovation.

Roles And Responsibilities Lead, mentor, and grow the product support team to deliver outstanding support experiences. Act as an escalation point for complex customer issues and product queries. Debug customer issues using tools like SQL, JavaScript, Postman, and browser developer tools. Build processes to log, track, and prioritize bugs and feature requests. Collaborate closely with the product and engineering teams to improve product reliability and usability. Review customer screen recordings and usage patterns to identify UI/UX improvements. Set up and maintain reporting on key support metrics (e.g., ticket volume, resolution time, CSAT). Develop SOPs and knowledge bases for internal support teams and end users. Drive process improvements to reduce ticket volume and improve self-service adoption. Work directly with founders, developers, and marketers using BiteSpeed, helping them achieve their business goals. Create feedback loops from support to product and marketing teams for continuous improvements. Ensure a personalized, prompt, and delightful experience across all customer : 3-6 years of experience in product support, customer support, or technical account management. Strong experience with: SQL (basic queries and data investigation) JavaScript (troubleshooting and browser debugging) Postman (API testing and validations) Proven leadership experience or team management exposure. Prior experience at a fast-paced SaaS or startup environment preferred. Excellent communication skills and a problem-solving mindset. Deep empathy for customers and strong attention to Qualifications : Experience in e-commerce platforms (especially Shopify). Familiarity with support tools like Intercom, Zendesk, or Freshdesk. Basic understanding of UI/UX and customer journey mapping. Ability to work in a global, remote-first team

Sprinto is a leading information security compliance automation platform trusted by 3000+ customers across 75+ countries. Backed by Accel, Elevation, and Blume Ventures, we’ve raised $31.8M to build the future of compliance. We're looking for a Customer Support Manager who blends operational excellence with a deep passion for customer experience. You’ll lead from the front—scaling a remote-first support team, embedding automation, and making support a true business lever. What You’ll Do Lead with Clarity : Build a high-performing global support team with clear metrics, real-time feedback, and strong accountability. Systematise at Scale : Design ISO-compliant processes, robust documentation, and workflows that scale as we grow. Automate & Optimise : Use Intercom, macros, bots, and AI to automate repetitive tasks and reduce resolution times. Deliver Outcomes : Drive CSAT, FCR, SLA, and 24/7 readiness across all touchpoints. Use Data as a Lever : Monitor performance metrics, conduct RCA reviews, and make data-led improvements. Collaborate Deeply : Partner cross-functionally with Product, Engineering, and Success to close the feedback loop. Coach & Uplevel : Mentor support talent, run QA programs, and champion continuous improvement. You’re an Ideal Fit If You Have 8+ years in customer support , with 2+ years in leading B2B SaaS teams. Are deeply familiar with tools like Intercom, Zendesk, Freshdesk, and AI-led workflows. Understand core support metrics (CSAT, SLA, NPS, FCR) and how to move them. Are a process builder, systems thinker, and a strong cross-functional communicator. Thrive in fast-paced, high-autonomy environments. Why Sprinto? Remote-first with flexible hours Comprehensive health + accident insurance (incl. parents, spouse, kids) Company-sponsored laptop & learning reimbursement Backed by top VCs with global scale ambitions Come shape a lean, data-driven, and customer-first support engine—join us at Sprinto.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role If you’re stepping into the world of Learning & Development and love organizing, communicating, and working behind the scenes to make things run smoothly, this role is for you! As a Learning & Development Lead, you will play a key role in supporting the operations, logistics, and learner communications for our global learning programs. You'll help create seamless experiences for learners and build a strong foundation for your career in L&D. Key Responsibilities Facilitate early career and manager learning sessions (both virtual and in-person). Assist in developing presentation decks, feedback forms, and training reports. Support program logistics: scheduling sessions, managing invites, coordinating attendance, and collecting feedback. Maintain program trackers, attendance records, and ensure data accuracy. Respond to learner queries and ensure smooth session execution. Support LMS operations: content uploads, course assignments, and learner support. Partner with internal teams to coordinate nominations and promote learning opportunities. Qualifications Key Qualifications 6–8 years of experience in HR, Learning Coordination, or Training roles; Should have facilitation skills. Basic understanding of Learning Management Systems (LMS). Comfortable working with Google Workspace/MS Office tools (Docs, Slides, Sheets, Calendar). Highly organized, detail-oriented, with strong communication skills. A proactive learner with a positive, can-do attitude. Able to manage time effectively and prioritize in a fast-paced environment. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Nium, the Leader in Real-Time Global Payments Nium , the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore. About the Team: Tech Support team’s goal is to offer better customer service and manage anything that happens in a live/production environment. Nium is one of the beasts to use all the latest tools for support functions. Tools like Kibana, Nagios, and cloud watch enable us to have greater visibility of our services offered to clients and eventually makes our system available round the clock, our uptime is always greater than 99.95%. About the Role: As part of Tech support team, you will be responsible for resolving technical issues faced by users, whether related to software, hardware, or network systems. They troubleshoot problems, offer solutions, and escalate complex cases to specialized teams when necessary. Using ticketing systems, they manage and prioritize support requests to ensure timely and effective resolutions. This role requires strong problem-solving abilities, excellent communication skills, and a solid understanding of technical systems to help users maintain productivity. Key Responsibilities: Based on customer insights and channel performance data, develop and execute on a content roadmap that engages key personas at each point in the customer journey, from top-funnel acquisition to nurture and ongoing customer education, both on Nium offerings as well as the industry Build, develop and manage a high-performing team and culture to achieve breakthrough results; exceptionally high standards and holds self and others accountable Generating editorial ideas and concepts Work with regional Growth Marketing teams to ensure content development aligns with funnel-building objectives for each target segment Measure the impact of our content strategy as well as the performance of individual assets and proactively refine our resource allocation and prioritization accordingly Requirements: 5-7 yrs experience in Supporting production applications on AWS or other cloud platforms Good knowledge of RDBMS (PostgreSQL or MSSQL) and NoSQL databases Willing to work in day/night shifts Understanding of troubleshooting and monitoring microservice and serverless architectures Working knowledge of containerization technology and various orchestration platforms. e.g., Docker, Kubernetes etc. for troubleshooting and monitoring purposes Experience in build and deploy automation tools (Ansible/Jenkins/Chef) Experienced in release and change management, incident, and problem management both from a technology and process perspective Familiar with Server log Management with tools like ELK, and Kibana Certification in ITIL, COBIT or Microsoft Operations Framework would be an added plus Experience with Scripting languages or shell scripting to automate daily tasks would be an added plus Ability to Diagnose and Troubleshoot Technical Issues Ability to work proactively to identify the issue with the help of log monitoring Experienced in monitoring tools, frameworks, and processes Excellent interpersonal skills Experience with one or more case-handling tools like: Freshdesk, Zendesk, JIRA Skilled at triaging and root cause analysis Ability to provide step-by-step technical help, both written and verbal What we offer at Nium We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office). We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. - 2022 Great Place To Work Certification - 2023 CB Insights Fintech 100 List of Most Promising Fintech Companies . - CNBC World’s Top Fintech Companies 2024. We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more! We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone. For more detailed region specific benefits : https://www.nium.com/careers#careers-perks For more information visit www.nium.com Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice .

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Key Responsibilities Partner Collaboration: Work closely with Freshworks’ certified partners to identify, qualify, and close SMB new business opportunities. Pipeline Management: Own and manage a partner-led pipeline, ensuring healthy coverage, accurate forecasting, and consistent follow-up. Enablement: Support and enable partners by providing sales collateral, and insights into successful sales strategies for SMB customers. Co-Selling: Join partner calls, demos, and meetings to assist in closing deals or advancing opportunities. Lead Conversion: Follow up on leads generated via partners and collaborate to convert them into paying customers. CRM & Reporting: Maintain up-to-date records in the CRM system (e.g., Salesforce) and share regular updates on partner performance and pipeline status. Quota Attainment: Meet or exceed monthly and quarterly new business revenue targets via partner-driven sales. Qualifications 2–4 years of inside sales or channel sales experience, preferably in SaaS or tech. Proven experience selling into the SMB segment . Strong understanding of partner/channel sales models. Excellent communication, presentation, and relationship-building skills. Experience using CRM systems A proactive, self-starter mindset with strong organizational skills. Team player who can collaborate across sales, marketing, and partner teams. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Description We are looking for a Knowledge Management Lead to join our growing global team at Sectigo. The Knowledge Management Lead plays a critical role in driving continuous learning, knowledge sharing, and customer self-service excellence. This individual will be responsible for overseeing the team's training needs — both technical and customer service-focused — while also managing the internal Knowledge Base, customer-facing self-service tools (including chatbot solutions), and initiatives that enhance the overall customer experience. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Training & Enablement Identify and assess ongoing training needs for both technical and customer service skills across the support team. Develop, coordinate, and deliver training programs (internal, external, self-paced, and instructor-led). Work closely with team leads and subject matter experts to bridge knowledge gaps. Create skill matrices to track progress and ensure learning objectives are met. Maintain training records and measure training effectiveness through performance metrics and feedback. Knowledge Base Management Own and maintain the Knowledge Base (KB) strategy for both internal and external audiences. Ensure content is accurate, up-to-date, well-organized, and aligned with evolving business and product needs. Define and manage processes for content creation, approval, review cycles, and retirement. Leverage analytics to identify gaps and prioritize content updates. Self-Service Tools & Customer Experience Manage and enhance self-service platforms such as chatbots, virtual assistants, and online support resources. Collaborate with IT, Product, and Customer Experience teams to improve the functionality and effectiveness of these tools. Ensure self-service resources align with customer expectations and reduce case volumes through proactive content updates. Monitor performance through metrics like deflection rates, engagement, and resolution satisfaction. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: A bachelor’s degree or relevant years of working experience in related fields is required. An advanced degree in related fields is strongly preferred. Experience Minimum of 5+ years of experience in Knowledge Management, Training, or Customer Support leadership roles is required. Experience in the cybersecurity and/or CLM industry is strongly recommended. Ideal Candidate Profiles, Talents, And Desired Qualifications Strong background in technical training and content creation. Hands-on experience with Knowledge Management Systems, CRM, and chatbot platforms (e.g., Salesforce Knowledge, Zendesk, Freshdesk, etc.). Excellent communication, facilitation, and collaboration skills. Analytical mindset with the ability to interpret data and drive decisions. Customer-centric with a focus on continuous improvement. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Job Title: Tele caller – Inbound/Outbound Support Department: Customer Support Location: Sector 70, Noida Working Hours: 10:00 AM – 7:00 PM (Monday to Saturday) Employment Type: Full-time Experience Required: Minimum 1 year in telecalling or customer support Job Description: We are hiring a dedicated and customer-focused Telecaller (Inbound Support) to handle incoming calls and assist customers with timely resolutions. The ideal candidate should have strong communication skills in Hindi and English, basic Excel knowledge, and prior experience with customer support tools like Richpanel, Freshdesk, or Zoho Desk.Key. Responsibilities: Handle inbound and Outbound customer calls and provide clear, helpful resolutions. Manage and respond to customer queries using WhatsApp, Email Maintain accurate call records, customer information, and follow-up actions. Communicate fluently in Hindi and English (both verbal and written). Coordinate with internal departments for complex or escalated cases. Use Microsoft Excel to log data and prepare basic reports. Requirements: Minimum 1 year experience in tele calling/customer support. Strong verbal and written communication skills in Hindi and English. Calm, patient, and professional approach to handling customer concerns. Preferred Qualification: Graduate in any stream Experience in an inbound/outbound support role, preferably in e-commerce or services

Job Summary: We are seeking a proactive and detail-oriented Full Stack Developer for an L1 Support role with hands-on experience in Angular, Node.js, and MongoDB. The candidate will be responsible for monitoring production systems, identifying and resolving basic technical issues, escalating complex problems, and providing timely support for deployed applications. Key Responsibilities: Monitor and support production applications built with Angular and Node.js. Triage incoming tickets and debug front-end/back-end issues. Perform initial analysis of bugs, errors, and performance issues. Write scripts or minor code fixes for immediate production support. Coordinate with L2/L3 teams to escalate and resolve critical issues. Analyze MongoDB logs and queries to assist in issue resolution. Perform basic server health checks and API response monitoring. Document issue reports, fixes, and recurring incidents. Participate in release validations and smoke testing during deployments. Create and maintain support dashboards or monitoring alerts if needed. Required Skills: Strong understanding of Angular (v8+) with basic debugging skills. Proficiency in Node.js (Express.js preferred) for server-side issue analysis. Familiarity with MongoDB (including Compass and basic queries). Understanding of REST APIs, JSON, and common HTTP status codes. Basic shell scripting or command-line skills. Knowledge of tools like Postman, Swagger, and Git. Ability to read and understand logs for issue identification. Preferred Qualifications: 1–3 years of experience in full stack development or support. Experience with ticketing tools like Jira, Freshdesk, or ServiceNow. Exposure to monitoring tools like Grafana, Kibana, New Relic, or ELK Stack. Good communication skills for client coordination and documentation. Shift/Availability Requirements: Willingness to work in rotational shifts (if required). Available on-call for critical production issues or during deployment windows. Soft Skills: Strong problem-solving and analytical skills. Ability to work independently and under pressure. Quick learner with a focus on process adherence and documentation. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹100,000.00 per month Schedule: Day shift Morning shift Night shift Rotational shift Ability to commute/relocate: Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Experience: Full-stack development: 1 year (Preferred) Work Location: In person Speak with the employer +91 9741246780

Job Title: Customer Support Executive (South Indian Languages) Location: New Delhi Company: Genefied About Genefied: Genefied is a forward-thinking technology company focused on enabling businesses to build trust through innovative product authentication, loyalty, and engagement solutions. We empower brands to digitize customer experience through intelligent SaaS platforms. Job Summary: We are looking for a proactive and customer-focused Customer Support Executive fluent in at least two South Indian languages (Telugu, Tamil, Malayalam, Kannada), along with Hindi or English. You will serve as the first point of contact for our customers, assisting them with product queries, troubleshooting issues, and ensuring a seamless support experience. Key Responsibilities: Handle customer queries and complaints through calls, emails, chat, and other channels. Communicate fluently and empathetically in South Indian languages to cater to regional customers. Maintain a deep understanding of company products and services to provide accurate information. Troubleshoot issues, escalate technical problems, and follow up until resolution. Maintain records of customer interactions and update the CRM system. Collaborate with cross-functional teams to ensure customer satisfaction. Provide feedback to the product and technical team based on customer interactions. Ensure SLA compliance and high levels of customer satisfaction. Required Skills and Qualifications: Minimum 1–3 years of customer support or call center experience. Fluency in at least two South Indian languages: Telugu, Tamil, Malayalam, or Kannada . Good command of Hindi and/or English . Excellent communication and interpersonal skills. Patience, empathy, and problem-solving attitude. Proficiency in using support tools like Freshdesk, Zendesk, or similar CRMs (preferred). Ability to multitask, prioritize, and manage time effectively. Preferred Qualifications: Bachelor’s degree in any discipline. Experience working in a tech/SaaS/startup environment. Knowledge of QR-code-based authentication, loyalty, or CRM platforms is a plus. Why Join Genefied? Dynamic and inclusive work environment Opportunities for growth and learning Work with a passionate and innovative team Flexible work options

Role Description : As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Provide support to customers through various channels such as phone, email, and chat. Resolve customer issues and escalate issues to the appropriate teams when necessary. Maintain accurate records of customer interactions and issues. Familiarity with customer service software like Salesforce Service Cloud, Zendesk, and Freshdesk. Technical Skills : Strong customer service skills and experience in providing technical support. Proficiency in voice, chat, and email communication channels. Familiarity with ticketing systems such as Zendesk, ServiceNow, or Salesforce. Ability to troubleshoot technical issues and provide effective solutions. Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner. Must understand the company's long-term vision and align with it. Qualifications 3-5 years of work experience in relevant field B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred

Role Summary: Responsible for handling and resolving customer complaints related to credit reports, RBI complaints, and internal escalations in a timely and compliant manner. Key Responsibilities: Acknowledge, analyze, and resolve customer complaints received via CICs (CIBIL, Experian, CRIF), RBI CMS, and NGRO. Coordinate with internal teams (operations, collections, underwriting) to gather necessary information. Prepare and submit formal responses to CICs and RBI portals. Maintain detailed logs and case histories as per audit and regulatory standards. Track timelines and ensure compliance with turnaround time (TAT) guidelines. Skills Required: Good knowledge of RBI regulations and credit bureau functioning. Proficient in Excel and ticketing tools (Freshdesk, Zoho, etc.). Excellent written communication. Analytical mindset with a problem-solving approach. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Paid time off Work Location: In person

Key Responsibilities: Customer Assistance: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels. Assist customers with product or service-related questions, concerns, and issues, ensuring their satisfaction. Troubleshoot and resolve technical issues, guiding customers through the solution process. Order Management: Process and track customer orders, returns, exchanges, and refunds. Ensure that customer orders are fulfilled correctly and on time, and update customers on their order status. Handle billing inquiries, including discrepancies, charges, and payment issues. Problem Resolution: Address customer complaints and concerns in a professional and empathetic manner, aiming for swift and effective resolutions. Escalate complex issues to higher-level support or management, ensuring that they are addressed appropriately and promptly. Follow up with customers to ensure they are satisfied with the resolution of their concerns. Product Knowledge & Recommendations: Maintain in-depth knowledge of company products and services to offer accurate guidance and suggestions to customers. Provide product recommendations based on customer preferences and needs, enhancing their experience. Customer Feedback: Collect and record customer feedback, ensuring that valuable insights are shared with the relevant departments to improve products and services. Suggest improvements to enhance the customer support experience based on direct feedback. Documentation & Reporting: Maintain accurate and updated customer records in CRM systems. Document all customer interactions and support tickets to ensure efficient follow-ups and reference. Prepare reports on customer support performance, such as call volume, resolution times, and customer satisfaction levels. Team Collaboration: Collaborate with other teams, including sales, technical support, and product teams, to resolve customer issues and improve service delivery. Share customer feedback and insights to contribute to the development of new products or enhancements to existing services. Adherence to Policies: Ensure compliance with company policies, procedures, and customer service standards. Stay updated on company product changes, service protocols, and industry best practices. Required Qualifications: High school diploma or equivalent (Bachelor's degree preferred). Proven experience in a customer service or support role, ideally in a call center or customer-facing environment. Strong verbal and written communication skills. Excellent problem-solving and troubleshooting abilities. Ability to remain calm and professional in challenging situations. Basic computer skills and experience with CRM systems (e.g., Zendesk, Freshdesk, Salesforce). Strong multitasking skills and the ability to manage several tasks simultaneously. A customer-first mindset with a passion for delivering exceptional service.

greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences. Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software. At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive. About the Department: The Implementation / Delivery Department is responsible for onboarding the customer and ensuring the client’s project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition. Position Purpose : We are looking for passionate, professional and customer focused individuals who will be responsible for delivering onsite training, implementation, and support to ensure new customers& successful adoption and utilization of greytHR. About the Role As an Onsite Engineer, you will play a crucial role in ensuring our clients' success with greytHR. You will be responsible for delivering onsite training sessions, guiding clients through implementation, and providing ongoing support to maximize the value they derive from our software. Key Responsibility: Post acquiring greytHR product expertise, you will be responsible for the following: ● Onsite Training Delivery: ○ Travel to client locations (Within Bangalore) to conduct comprehensive training sessions on greytHR functionality, configuration, and best practices. ○ Tailor training sessions to meet the specific needs and learning styles of diverse user groups. ○ Ensure clients have a thorough understanding of how to utilize greytHR to streamline their HR and payroll processes. ● Implementation Support: ○ Partner with clients during the implementation phase, providing guidance and troubleshooting assistance. ○ Configure greytHR settings and workflows to align with client requirements. ○ Assist with data migration and system integration. ○ Offer post-implementation support to address any issues or questions that arise. ● Customer Relationship Management: ○ Build strong relationships with clients, acting as a trusted advisor and advocate. ○ Gather feedback to identify areas for improvement in training materials and implementation processes. ○ Communicate effectively with clients, providing timely updates and addressing concerns promptly. Preferred Functional Knowledge: ● Excellent verbal and written English communication skills. ● Proficiency in Hindi / Telugu / Tamil / Malayalam will be an added advantage. ● Proficiency in MS Excel Office Suite. ● Strong eagerness towards learning ● Flexible with working hours as per project needs. ● Strong presentation and training facilitation skills. ● Knowledge of HR and payroll processes and best practices. ● Understanding of Indian payroll and statutory compliance is advantageous. ● Proficiency in MS Office Suite (especially Excel). ● Experience with customer support platforms (e.g., Zendesk, Freshdesk) is a value add. Tools experience if any: ● Microsoft Excel ● MS Access & SQL ( Optional ) ● Customer support tools, such as Zendesk, Freshdesk etc will be a value add. Qualification and Experience: ● Bachelor degree in any discipline with no career gap exceeding 3 years. ● Minimum of 2 years of experience in customer-facing roles, preferably in software training or implementation. ● Proven track record of client engagement and query resolution through effective communication. ● Strong customer focus with the ability to build partnerships and drive client success. Benefits: ● Excellent learning and development opportunities in HR, payroll, and automation. ● A collaborative team and energetic work environment. ● Extensive interaction with diverse clients in a service-oriented industry. ● Flexibility to work remotely or on-site based on your preferences and project needs. ● Competitive compensation and a comprehensive benefits package that aligns with market standards.

We are looking for CRM executive who has a strong inclination on CRM. To be the ambassador of the Brand and a key contributor to the client development and sales performance on our Website 1. ECommerce – CRM operational experience with the ability to re-imagine new ways to improve upon the client promise. Act as a Digital stylist by assisting queries on merchandise for digital users & consumers. Sales driven executive that can interact well with users across digital platforms like Email, Calls, WhatsApp, Web Chat, Social Media and handling direct customer communication . Basic knowledge of CRM platforms like Freshdesk, Helpdesk, Gorgias. 5. Proper inventory levels at the backend are maintained and nothing is showing out of stock. 6. Ensuring the visual aesthetics online are aligned. 7. Always working on making the website more content right and engaging. 8. Competitor Analysis and staying on trends, competitive market research on both domestic & international markets for product strategy and forecasting. 9. Analysis on sales, margins, discounts, and inventory related analysis. 10. Able to speak/communicate to customers via brand mediums like webchats, WhatsApp, email & even convert them to purchase. 11. Working with Team on Market Research, Merchandise Planning, Collection Calendar Making, Product launches, Sourcing, Research & Trend forecasting, Visual merchandising, Marketing - Branding & Digital Marketing. 12. Understanding of analytical and reporting skills. Data driven who can create reports for queries addressed v/s converted in qty & value. Fashion background is an added advantage. Specially from institutions like NIFT or ISDI. Maintain & develop client relationships through an individual; approach, leveraging also on CRM & Digital tools Skills · Business driven · Leadership and ability to motivate and influence people · Strong customer service mindset · Natural ability to welcome our client · Confident, enthusiastic and positive · Mature and assertive · Market and product knowledge/passion · Interest in luxury/fashion, art and design · Excellent Communication & Interpersonal Skills · Passion for human relations & sales · Knowledge in following software’s: Microsoft Excel, Magento/Shopify, Google Analytics, CRM Software. · Understanding of commercial awareness. Strong interest in E-commerce and salesmanship. · Knowledge of styling and how to put looks together · Analytical and proficient in the use of Microsoft Office with strong Excel skills including reporting. · 1 to 2 years of merchandising or controlling experience, preferably in an E-commerce environment. · Ensure to be up to date in fashion trends and competitors · Luxury fashion acumen and knowledge of the desires, needs and expectations of luxury clients across multichannel and multimodal (telephone, live chat, web, social media and email) contact environment. · Knowledge in following software’s: Microsoft Excel, Magento/Shopify, Google Analytics, CRM Software. · Ability to work under pressure. · Should be flexible, ambitious, competitive, humble, open-minded and a fast learner. · You enjoy working in a fast-growing organization, with many different contacts. · Creative, enthusiastic with a drive to succeed. · Must be detail-oriented and able to manage multiple tasks simultaneously. · Prior experience in merchandising, buying, category management along with range development will be added advantage · Qualification: Bachelor’s Degree in Marketing / Business/Retail Management degree or equivalent is a plus

Job Title: Travel Operations Manager Location: Shilgoan, Diva Thane We are looking for a dynamic and detail-oriented Travel Operations Manager to lead and optimize our travel operations processes. As a key part of our operations team, you will ensure seamless travel bookings, manage supplier relationships, support automation initiatives, and deliver an exceptional experience to our B2B and B2C clients. You will collaborate closely with product, tech, and customer support teams to drive operational excellence across our travel tech platform. Key Responsibilities: Oversee day-to-day operations related to flight, hotel, and holiday bookings across the platform. Monitor and manage PNRs, cancellations, modifications, refunds, and rescheduling processes. Work with tech teams to identify operational pain points and improve automation and workflows. Maintain strong relationships with GDS (e.g., Amadeus, Sabre) and non-GDS suppliers, aggregators, and consolidators. Handle escalations, service issues, and ensure SLAs are met for customer queries and transactions. Implement SOPs and process enhancements to improve operational efficiency and reduce turnaround time. Collaborate with QA, Product, and Engineering teams to identify bugs or integration issues with booking engines. Manage a team of operations executives and support their training, performance tracking, and growth. Provide data-driven reports to leadership on operations KPIs, supplier performance, and user behavior. Stay updated with travel industry trends, OTA practices, and regulatory guidelines (e.g., DGCA, IATA). Requirements: Bachelor’s degree (preferably in Travel, Tourism, Business Administration, or Hospitality). 5+ years of experience in travel operations; experience in a travel tech company/OTA/SaaS is a plus. Hands-on experience with GDS tools (Amadeus/Sabre/Galileo), hotel booking platforms, and DMC APIs. Strong understanding of end-to-end booking processes (flights, hotels, ancillaries). Excellent leadership, communication, and problem-solving skills. Proficiency with Excel, CRM tools, and ticketing systems (e.g., Freshdesk, Jira). Exposure to tech-driven process automation and dashboards is preferred. Ability to thrive in a fast-paced, agile, and collaborative environment. Preferred Qualifications: Knowledge of multi-tenant SaaS architecture in travel domain. Prior experience working with mid-office/back-office tools. Certification in travel management, IATA, or PMP (preferred but not mandatory). Job Type: Full-time Pay: Up to ₹60,000.00 per month Benefits: Provident Fund Work Location: In person

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year

Company Description : Mantra Softech is a global leader in biometric and RFID technology, offering a diverse range of innovative products to meet complex security needs. Founded in 2006, the company is recognized for its pioneering efforts in the biometric sensor industry. Mantra's cutting-edge technology powers its extensive product portfolio, which includes Fingerprint Sensors, IRIS Sensors, Integrated Devices, and more. The company is deeply committed to innovation and continually expands its offerings to address future business security concerns. Mantra's solutions are versatile, catering to both SMEs and large enterprises, and are widely used in various sectors, including government and Description : This Is a Full-time, On-site Role Located In Ahmedabad For a Technical Support Team Lead. The Role Involves Overseeing And Managing The Technical Support Team, Ensuring Timely And Effective Resolution Of Customer Issues. Daily Tasks Include Providing Technical Support, Monitoring Customer Satisfaction, And Handling Complex Technical Issues. The Team Lead Will Also Be Responsible For Quality Assurance, Training New Team Members, And Continuously Improving Support : Technical Support skills to diagnose and resolve technical issues. Customer Support and Customer Service skills to ensure customer satisfaction. Excellent Communication skills for clear and effective interaction with customers and team members. Leadership and team management abilities. Prior experience in a similar role is highly beneficial. Bachelor's degree in Information Technology, Computer Science, or a related field. We Are Looking For a Motivated And Experienced Technical Support Team Lead To Manage Our Technical Support Operations In Ahmedabad. The Role Requires Leadership Skills, Technical Proficiency, And a Customer-first Mindset To Ensure Timely And High-quality Resolution Of Support Issues. You Will Lead a Team Of Support Engineers, Manage Escalations, Ensure Customer Satisfaction, And Contribute To The Continuous Improvement Of Our Support Responsibilities : Lead and manage the technical support team, assigning tasks and ensuring team KPIs are met. Provide technical support and troubleshooting assistance for hardware and software issues related to biometric and RFID devices. Manage customer escalations by providing timely resolutions and engaging other departments where necessary. Monitor and improve customer satisfaction metrics, service response times, and ticket resolution efficiency. Deliver regular training sessions to new and existing support team members on products, systems, and processes. Collaborate with Product, QA, and Engineering teams to address recurring issues and share customer feedback. Conduct performance reviews, mentorship, and development planning for support team members. Develop and implement standard operating procedures (SOPs) and quality assurance practices for the support function. Prepare and present reports on support performance, issue trends, and improvement initiatives. Ensure proper documentation of issues, solutions, FAQs, and guides for internal and external Skills and Qualifications : Strong problem-solving skills in diagnosing hardware/software/network issues. Good understanding of biometric, RFID, or embedded device systems is a plus. Proficient in handling support ticketing systems and remote troubleshooting tools. Excellent customer handling and interpersonal skills. Ability to manage conflict and resolve challenging customer situations tactfully. Proven experience in leading technical support teams or similar roles. Ability to mentor, coach, and drive performance across a team. Excellent verbal and written communication skills. Ability to clearly explain technical issues to non-technical users. Bachelors degree in Information Technology, Computer Science, Electronics, or a related field. 46 years of relevant experience, with at least 12 years in a team lead or supervisory role. Experience in support roles for hardware-based security devices. Exposure to CRM or ITSM tools (e.g., Zendesk, Freshdesk, ServiceNow). Familiarity with ISO standards or ITIL practices is a plus. Opportunity to work with cutting-edge biometric technologies. Collaborative and growth-oriented work environment. Exposure to enterprise and government security projects. Continuous learning and development support. (ref:hirist.tech)

Job Description: We are looking for a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have prior experience handling inbound/outbound calls as well as chat/email support, ensuring high-quality service across all communication channels. Key Responsibilities: Handle customer queries via calls, chat, and emails in a timely and professional manner. Maintain a positive, empathetic, and professional attitude toward customers at all times. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right tools and resources. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate teams. Maintain detailed records of customer interactions, comments, and complaints. Meet performance benchmarks such as response time, resolution rate, and customer satisfaction scores. Requirements: Minimum 1 year of experience in customer support (voice + non-voice). Strong verbal and written communication skills in English (regional language proficiency is a plus). Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems, support tools, and ticketing platforms (e.g., Freshdesk, Zendesk, etc.). Flexible to work in shifts, including weekends and holidays if required. A calm, patient, and empathetic approach to dealing with frustrated customers Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Language: English (Preferred) Location: Hauz Khas, Delhi, Delhi (Preferred) Work Location: In person