Company Description At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide. “When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ommunication, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. Job Description We are looking for a new Network Monitor to join our growing global team at Sectigo. The ideal Network Monitor candidate will have previous experience in a cybersecurity, network monitoring, or security operations role, and be familiar with incident response procedures and network protocols This is a full-time and in-office position, working 5 days a week from our Chennai office. Here are the core functions, responsibilities, and expectations for this role: This position involves responding to cybersecurity incidents, monitoring operational technology (OT) networks, and collaborating with cross-functional teams in a fusion center environment. The successful candidate will leverage their expertise to follow established playbooks, conduct threat intelligence research, and ensure seamless integration between cybersecurity and physical security operations. They will provide continuous monitoring of OT networks, identifying anomalies, potential vulnerabilities, or disruptions, and ensuring system integrity and availability. Additionally, they will conduct research to support threat intelligence efforts, analyzing emerging cyber threats, vulnerabilities, and attack vectors to enhance organizational preparedness. This role requires strong collaboration skills to work within a fusion center environment, partnering with the Physical Security Operations Center to align cybersecurity efforts with physical security measures. The specialist will serve as a key liaison between teams, maintaining detailed and accurate records of incidents, remediation actions, and network performance, ensuring timely follow-up and resolution of tasks while meeting operational deadlines. Essential responsibilities include incident response, network monitoring, threat intelligence research, and fusion center collaboration. The successful candidate will be responsible for performing initial triage, analysis, and response to cybersecurity incidents, adhering to predefined playbooks and escalating critical threats as necessary to senior team members. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor's degree in related field is strongly recommended. Experience: Minimum of 3+ years of experience in a cybersecurity, network monitoring, or security operations role, and be familiar with incident response procedures and network protocols. Ideal Candidate Profiles, Talents, and Desired Qualifications: Ability to establish priorities, work independently and proceed with objectives without supervision. Demonstrated ability to drive high standards for each individual, the team and the organization to accomplish established goals. Ability to clearly communicate information and ideas to individuals and teams in an articulate, focused, and compelling way. Analytical skills with ability to compare information from multiple sources to identify core issues and use data to make decisions. Deep understanding of cloud technology, business and operations and ability to make recommendations. Experience resolving issues or enhancements requested for changes and implementation according to business rules. Ability to thrive in a global, fast-paced and deadline driven environment with changing priorities. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Job Description We are looking for a Senior Backend Developer to join our growing global team at Sectigo. The Senior Backend Developer will have a passion to learn and the dedication to immediately contribute to our web security applications. This individual will thrive on learning new technologies and is eager to make an immediate impact on our web security platforms. This individual will manage the quality, scalability, and robustness required with their Perl and Golang skills to support an established SaaS product. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Work with an experienced team to architect and modernize an established website security platform and APIs built in Perl 5 with new development ongoing in Golang. Build and maintain internal APIs, external APIs, with a focus on modernization and long-term stability and maintainability. MySQL Database design and optimizations to manage connections for scalability and performance. Migrate and streamline legacy workflows into a message broker or event-driven architecture. Continue improvements to production logging, monitoring, and observability. Work with Product, Engineering, and Operations Teams to improve our core security scanning capabilities – ensuring compatibility, performance, and robustness of the core products while continuing to add functionality. Responsible for creating more than just production code – tests, design, documentation, performance analysis, and product support. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor’s degree in computer science, Engineering, Mathematics or equivalent experience is strongly preferred. Experience A minimum of 10 years of relevant technical developer experience in corporate and/or commercial settings. Strong leadership and system design principles – collaborate with fellow Perl developers to architect scalable and performant complex systems in an agile team. Experience developing software in a professional environment, including technical refinement in an agile team, source control, bug tracking, unit testing. Languages and Utilities: Perl, lighttpd, Memcached, Redis, lftp, clamav, and Ubuntu utilities. Experience with software and system designs: software design patterns, object-oriented architecture and design, network principles and protocols, REST API design, microservices, and unit testing. In-depth knowledge and experience with various web hosting environments and network protocols (e.g., TCP/IP, SSH, FTP, HTTP). Ideal Candidate Profiles, Talents, And Desired Qualifications Excellent English language communication skills to work effectively with a global team. Knowledge of OWASP Top 10 web application security risks and how to mitigate them. Familiarity with web scraping, website fingerprinting, and modern malware challenges. Knowledge of static and dynamic code analysis tools. In-depth knowledge of MySQL and stored procedures. Interests in building and deploying pipelines, containerization, and collaborating on CI/CD improvements. Experience with or desire to learn Golang a plus. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Show more Show less

Job Description We are looking for a Technical Support Specialist I to join our growing global team at Sectigo. The Technical Support Specialist I works closely with Sectigo's customer base and sales department to handle the day-to-day customer issues reported and see problems through to resolution. This individual assists customers with technical issues by researching, diagnosing, troubleshooting, and identifying solutions to resolve reported issues. This position is responsible for handling all escalated issues and ensuring follow-through to resolution This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam Here are the core functions, responsibilities, and expectations for this role: Work closely with Sectigo's customer base and sales department to understand client needs and provide proactive solutions, enhancing overall customer satisfaction. Take full ownership of technical support issues, ensuring timely resolution and fostering positive customer relationships. Research, diagnose, troubleshoot, and implement solutions to resolve reported issues, maintaining a high rate of first-contact resolution to meet customer satisfaction KPIs. Conduct thorough inquiries with customers to quickly pinpoint issues, minimizing resolution times and improving customer experience. Provide consistent and high-quality support to customers via phone, email, or chat, guiding them step-by-step until technical issues are resolved, aiming to improve average response and resolution times. Deliver prompt and accurate responses to customers, ensuring communications are clear, empathetic, and professional to boost customer satisfaction scores. Utilize both internal databases and external resources to provide accurate technical solutions, reducing resolution times and repeat inquiries. Adhere to established procedures for escalating unresolved issues to Shift Leads, Team Leads, or relevant internal teams, maintaining workflow efficiency and a smooth escalation process. Communicate proactively with end users, colleagues, and management to swiftly resolve issues, aligning with customer satisfaction targets. Prioritize and manage multiple open issues simultaneously, meeting SLAs (Service Level Agreements) and internal timelines. Accurately log and report all system-related issues to support tracking and root cause analysis, contributing to reduced future incidences. Contribute to developing a robust Knowledge Base by documenting known issues and solutions, helping to decrease repeat incidents and empower both the team and customers with self-help options. Actively participate in additional responsibilities and special projects, aligning efforts with the overall goal of enhancing customer service quality and operational efficiency. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor's degree in computer science and/or a technical-related field or equivalent/relevant experience is strongly preferred. Experience Minimum 1+ years of Customer Support/Help Desk experience is required. 1-3 years of experience is strongly preferred. Excellent verbal and written communication skills. English proficiency as the business conversation level is mandatory. Other language proficiencies are strongly preferred. ⁠Sound knowledge of Internet and Computer Networks. Understanding of Network Troubleshooting commands. Understanding of Domain Name System (DNS). Understanding of Active Directory. Proficiency in Windows, Linux / Mac OS. Knowledge in HTML, JavaScript, and Web Security concepts. Understanding of API requests and response. Understanding of Web Servers / Hosting Platforms. Experience in working with Support/Service Desk tools. Knowledge of SSL/TLS protocols, Cryptography Concepts, Certificates, Certification Authorities will be added advantage. Ideal Candidate Profiles, Talents, And Desired Qualifications Strong communication and interpersonal skills, with attention to detail and ability to multitask. Strong problem solving and troubleshooting skills. Ability to work in different time zones, rotational shifts with Skeletal staffing on weekends. Superior customer service and phone mannerism required to handle support of Sectigo's customer base. Experience working with customers across geographies like US & UK customers. Computer literacy skills, including the use of email, and word processing applications. Possess qualities such as integrity, curiosity, fair-mindedness, and a persuasive, team player. Ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base. Must be able to work shifts, including holidays based on business needs, with possible weekends and after-hours. Must be willing to carry the after-hour support pager. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Show more Show less

Job Description We are looking for a Web Security Analyst I to join our growing global team at Sectigo. The Web Security Analyst I plays a crucial role in supporting our team with providing outstanding technical support to our customers via phone, email, and chat. This individual’s primary responsibilities include troubleshooting, problem-solving, and ensuring that customers receive prompt and effective solutions. This position is an excellent opportunity for individuals with a passion for technology and a strong desire to help customers. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Provide first-level technical support to customers by actively listening, diagnosing, and resolving technical issues promptly and effectively. Guide customers through troubleshooting procedures, step-by-step instructions, and potential solutions to resolve their technical problems. Documentation: Maintain accurate and detailed records of customer interactions, issues, and resolutions in our ticketing system. Escalate complex technical issues to Level 2 or Level 3 support, when necessary, while ensuring proper documentation and communication. Educate customers on product features, functionality, and best practices to enhance their overall experience. Collaborate with other departments, such as product development and quality assurance, to provide feedback and suggestions for improving products. Knowledge Sharing: Stay up to date with product knowledge and industry trends to effectively support customers and assist with continuous improvement of support processes. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: A bachelor’s degree or relevant years of working experience in related fields is required. An advanced degree in related fields is strongly preferred. Experience Proficient computer skillset is required. Confidence with DNS, FTP, and hosting platforms is strongly preferred. Current or prior experience in web security or a related area is strongly preferred. Previous experience in a customer service or technical support role is strongly preferred. Ideal Candidate Profiles, Talents, And Desired Qualifications Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Willingness to learn and adapt to new technologies and software. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Show more Show less

Job Description We are looking for a Validation Specialist I to join our growing global team at Sectigo. The Validation Specialist I manages the day-to-day handling of validation certificate orders. Conducts online research to verify customer organizations applying for a certificate, authenticates organization’s contact details, review, audit, and issue certificate orders. Works closely with Sectigo’s certificate customer base and internal teams, as well as answers customer inquiries via phone, email, and live chat. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Process orders for TLS and other security products according to industry and company compliance requirements. Conduct research to verify customer organizations and authenticate contact details. Provide superior customer service and assistance via phone, email, and live chat. Independently resolve customer support issues and escalate cases when appropriate. Handle day-to-day activities associated with maintaining Sectigo’s customer base. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor’s or college degree in business and/or technical related field or equivalent experience is strongly preferred. Experience At least 2+ years of customer support / data entry experience. Ability to work with in-house validation and order management tools. Knowledge of Windows and Office products. Prior experience verifying and comparing data Work in an environment adhering to compliance regulatory requirements helpful. Specific language proficiencies may be required based on business needs. Ideal Candidate Profiles, Talents, And Desired Qualifications Computer literacy skills must include the use of e-mail, databases, and word processing applications. Strong communication and organization skills, with attention to detail and must be able to multi-task. Superior customer service and phone mannerism is required to handle the support of Sectigo’s customer base. Must be comfortable working on a computer daily and conversing over the phone, email, and chat. Must be comfortable researching information online. Self-motivated with ability to problem solve, manage time well, and get things done. Ability to work independently and part of a team with limited supervision. Knowledge of SSL PKI products and services, including policies and procedures preferred. Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality. Excellent verbal and written communication skills. Quick learner, attention to detail and patience for user questions. Knowledge of corporate environment. Must thrive in a mature enterprise environment while applying existing skill sets and training to increase knowledge base. Must be able to work shift work including holidays or as assigned. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Show more Show less

Job Description We are looking for a Technical Support Engineer I to join our growing global team at Sectigo. The Technical Support Engineer I works closely with Sectigo’s customer base and sales department, handles the day-to-day customer issues reported, all issues escalated, and sees problems and follows through to resolution. This individual assists our customer’s technical issues by researching, diagnosing, troubleshooting, and identifying solutions to resolve reported issues. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Work closely with Sectigo’s customer base and sales department. Handle all issues escalated from Engineers for technical support, taking ownership of customer issues reported and seeing problems through to resolution. Research, diagnose, troubleshoot, and identify solutions to resolve reported issues. Ask customers targeted questions to quickly understand the root of the problem. Assisting various customers through Phone, E-Mail or Chat, until they resolve the reported technical issue. Provide prompt and accurate feedback to customers. Follow up with unresponsive customers. Refer to internal database or external resources to provide accurate tech solutions. Follow standard procedures for proper escalation of unresolved issues to Shift Lead / Team Lead or to the appropriate internal teams. Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. Prioritize and manage several open issues at one time. Ensure all reported issues about the system are properly logged and reported. Contribute to create Knowledge Base of known issues and their fixes. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelors or college degree in business and/or technical related field or equivalent experience is preferred. Experience A minimum of 1 full year of experience in a customer support and/or help desk setting. Knowledge on Networking, Web Servers, Web Hosting, DNS, and Cryptography is strongly preferred. Relevant knowledge and working experience with Linux and Windows Servers are strongly preferred. Ideal Candidate Profiles, Talents, And Desired Qualifications Strong communication and organization skills, with attention to detail and must be able to multi-task. Superior customer service and phone mannerism is required to handle the support of Sectigo’s customer base. Experience working with large accounts. Knowledge of corporate environment. Knowledge of Sectigo products and services, including policies and procedures. Computer literacy skills must include the use of e-mail, databases, and word processing applications. Excellent interpersonal and organizational skills. Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality. ⁠Excellent verbal and written communication skills. Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base. Must be able to work shift work Monday through Friday including holidays based on business needs and possible Weekends and after hours Must be willing to carry the after-hour Support pager Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Show more Show less

Job Description We are looking for a Staff Accountant to join our growing global team at Sectigo. The Staff Accountant will be responsible for carrying out full-cycle accounting and closing duties, such as preparing journal entries, balance sheet reconciliations, corporate credit card expense reporting, multi-currency transactions for international subsidiaries, conducting internal review and reporting tasks, and supporting annual audits. The Staff Accountant position requires proficiency with Microsoft Office suite (especially advanced Excel skills), strong communication skills, and the ability to work cross-functionally with internal and external teams on accounting-related projects and tasks. This position also requires strong time-management skills and the ability to perform with quality and efficiency against deadlines, adhering to US accounting standards and the company’s standard operating procedures (SOPs). This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Responsible for various closing tasks within the full-cycle accounting process in a timely and accurate manner in accordance with closing timelines and lender deliverables. Recording journal entries for accounting-related bank activities and completing bank reconciliations across multi-currency, international companies within the accounting ERP system. Coordinating weekly with team members to ensure completeness of all bank activity entries throughout the month. Preparing and posting month-end journal entries, including, but not limited to, accrued expenses, prepaid expenses, fixed assets, intangibles and depreciation/amortization recognition, deferred expense accounting under US GAAP, multi-currency trial balance imports for subsidiaries, recording of foreign exchange on multi-currency ledgers, and corporate travel and card expense entries. Coordinating with the global team to reconcile for variances within multi-entity, multi-currency intercompany transactions on the general ledger. Ensuring all assigned schedules are accurate and consistently maintained, including various balance sheet reconciliations, in accordance with the closing timeline and respective deadlines each month. Supports the full Accounting Team as well as the FP&A Team in monthly, quarterly, and annual reviews of financial statements, including research and reconciling of variances or fluctuations on the general ledger. Supporting Interim and Annual Audit engagements for US GAAP, UK GAAP and Tax Returns by providing requested schedules, reconciliations, journal entry support, or explanation/walkthroughs of processes. Reviewing and auditing expense reports for receipts and proper coding, including travel and entertainment as well as journal entries for all corporate card transactions. Partnering with Procurement on implementing process improvements to streamline processing and workflows of expenses and corporate card accounting each month. Maintaining all process documentation on respective duties, as well as actively supporting various process improvements, streamlining of procedures and other critical projects. Assisting with various other ad-hoc requests from management, FP&A, tax team, and third-party accounting firms in support of internal reporting needs and statutory deliverables. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor’s degree in Accounting, Finance or a related business discipline is required. Experience Minimum of 3 years of current accounting experience. Must be able to demonstrate a fundamental knowledge of US accounting standards and supports adherence to relevant regulatory requirements and company Standard Operating Procedures (SOPs). Must have prior experience working in a multi-entity environment, preferably with exposure to international, multi-currency organizations. SaaS industry experience, or related industry/organizational environment is preferred. Strong understanding of US accounting principles and SOX controls. Ideal Candidate Profiles, Talents, And Desired Qualifications Strength and proficiency with accounting ERP systems, such as Microsoft Dynamics Business Central or similar. Ability to leverage and implement new technologies, tools, and platforms within the accounting function to support system improvements. Must have outstanding work ethic and eagerness to learn and grow within the organization. There will be ample opportunity to take on more responsibilities as the role evolves. Consistency in carrying out processes with extreme accuracy and efficiency is critical for this role as we adapt to process changes and improvements while adhering to timely reporting deadlines. Ability to work independently and collaboratively in a fast-paced environment. Excellent time-management skills, planning, and organizational skills. Excellent verbal and written communication skills; eagerness to present ideas, offer up solutions for process improvements, and communicate effectively is critical. Must be able to multi-task with multiple deadlines and objectives at once, such as managing the daily routine tasks, closing timelines and duties, and cross-departmental or third-party requests within a given week. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Show more Show less

Full-time Department: Tech Support Work Type: In-Office Company Description At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide. “When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ollaboration, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. Job Description We are looking for a Web Security Analyst I to join our growing global team at Sectigo. The Web Security Analyst I plays a crucial role in supporting our team with providing outstanding technical support to our customers via phone, email, and chat. This individual’s primary responsibilities include troubleshooting, problem-solving, and ensuring that customers receive prompt and effective solutions. This position is an excellent opportunity for individuals with a passion for technology and a strong desire to help customers. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Provide first-level technical support to customers by actively listening, diagnosing, and resolving technical issues promptly and effectively. Guide customers through troubleshooting procedures, step-by-step instructions, and potential solutions to resolve their technical problems. Documentation: Maintain accurate and detailed records of customer interactions, issues, and resolutions in our ticketing system. Escalate complex technical issues to Level 2 or Level 3 support, when necessary, while ensuring proper documentation and communication. Educate customers on product features, functionality, and best practices to enhance their overall experience. Collaborate with other departments, such as product development and quality assurance, to provide feedback and suggestions for improving products. Knowledge Sharing: Stay up to date with product knowledge and industry trends to effectively support customers and assist with continuous improvement of support processes. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: A bachelor’s degree or relevant years of working experience in related fields is required. An advanced degree in related fields is strongly preferred. Experience: Proficient computer skillset is required. Confidence with DNS, FTP, and hosting platforms is strongly preferred. Current or prior experience in web security or a related area is strongly preferred. Previous experience in a customer service or technical support role is strongly preferred. Ideal Candidate Profiles, Talents, and Desired Qualifications: Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Willingness to learn and adapt to new technologies and software. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Full-time Department: Tech Support Work Type: In-Office Company Description At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide. “When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ollaboration, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. Job Description We are looking for a Technical Support Engineer I to join our growing global team at Sectigo. The Technical Support Engineer I works closely with Sectigo’s customer base and sales department, handles the day-to-day customer issues reported, all issues escalated, and sees problems and follows through to resolution. This individual assists our customer’s technical issues by researching, diagnosing, troubleshooting, and identifying solutions to resolve reported issues. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Work closely with Sectigo’s customer base and sales department. Handle all issues escalated from Engineers for technical support, taking ownership of customer issues reported and seeing problems through to resolution. Research, diagnose, troubleshoot, and identify solutions to resolve reported issues. Ask customers targeted questions to quickly understand the root of the problem. Assisting various customers through Phone, E-Mail or Chat, until they resolve the reported technical issue. Provide prompt and accurate feedback to customers. Follow up with unresponsive customers. Refer to internal database or external resources to provide accurate tech solutions. Follow standard procedures for proper escalation of unresolved issues to Shift Lead / Team Lead or to the appropriate internal teams. Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. Prioritize and manage several open issues at one time. Ensure all reported issues about the system are properly logged and reported. Contribute to create Knowledge Base of known issues and their fixes. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelors or college degree in business and/or technical related field or equivalent experience is preferred. Experience: A minimum of 1 full year of experience in a customer support and/or help desk setting. Knowledge on Networking, Web Servers, Web Hosting, DNS, and Cryptography is strongly preferred. Relevant knowledge and working experience with Linux and Windows Servers are strongly preferred. Ideal Candidate Profiles, Talents, and Desired Qualifications: Strong communication and organization skills, with attention to detail and must be able to multi-task. Superior customer service and phone mannerism is required to handle the support of Sectigo’s customer base. Experience working with large accounts. Knowledge of corporate environment. Knowledge of Sectigo products and services, including policies and procedures. Computer literacy skills must include the use of e-mail, databases, and word processing applications. Excellent interpersonal and organizational skills. Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality. ⁠Excellent verbal and written communication skills. Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base. Must be able to work shift work Monday through Friday including holidays based on business needs and possible Weekends and after hours Must be willing to carry the after-hour Support pager Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Full-time Department: Validation Work Type: In-Office Company Description At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide. “When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ollaboration, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. Job Description We are looking for a Validation Specialist I to join our growing global team at Sectigo. The Validation Specialist I manages the day-to-day handling of validation certificate orders. Conducts online research to verify customer organizations applying for a certificate, authenticates organization’s contact details, review, audit, and issue certificate orders. Works closely with Sectigo’s certificate customer base and internal teams, as well as answers customer inquiries via phone, email, and live chat. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Process orders for TLS and other security products according to industry and company compliance requirements. Conduct research to verify customer organizations and authenticate contact details. Provide superior customer service and assistance via phone, email, and live chat. Independently resolve customer support issues and escalate cases when appropriate. Handle day-to-day activities associated with maintaining Sectigo’s customer base. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor’s or college degree in business and/or technical related field or equivalent experience is strongly preferred. Experience: At least 2+ years of customer support / data entry experience. Ability to work with in-house validation and order management tools. Knowledge of Windows and Office products. Prior experience verifying and comparing data Work in an environment adhering to compliance regulatory requirements helpful. Specific language proficiencies may be required based on business needs. Ideal Candidate Profiles, Talents, and Desired Qualifications: Computer literacy skills must include the use of e-mail, databases, and word processing applications. Strong communication and organization skills, with attention to detail and must be able to multi-task. Superior customer service and phone mannerism is required to handle the support of Sectigo’s customer base. Must be comfortable working on a computer daily and conversing over the phone, email, and chat. Must be comfortable researching information online. Self-motivated with ability to problem solve, manage time well, and get things done. Ability to work independently and part of a team with limited supervision. Knowledge of SSL PKI products and services, including policies and procedures preferred. Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality. Excellent verbal and written communication skills. Quick learner, attention to detail and patience for user questions. Knowledge of corporate environment. Must thrive in a mature enterprise environment while applying existing skill sets and training to increase knowledge base. Must be able to work shift work including holidays or as assigned. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Full-time Department: Tech Support Work Type: In-Office Company Description At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide. “When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ollaboration, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. Job Description We are looking for a Technical Support Specialist I to join our growing global team at Sectigo. The Technical Support Specialist I works closely with Sectigo's customer base and sales department to handle the day-to-day customer issues reported and see problems through to resolution. This individual assists customers with technical issues by researching, diagnosing, troubleshooting, and identifying solutions to resolve reported issues. This position is responsible for handling all escalated issues and ensuring follow-through to resolution This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam Here are the core functions, responsibilities, and expectations for this role: Work closely with Sectigo's customer base and sales department to understand client needs and provide proactive solutions, enhancing overall customer satisfaction. Take full ownership of technical support issues, ensuring timely resolution and fostering positive customer relationships. Research, diagnose, troubleshoot, and implement solutions to resolve reported issues, maintaining a high rate of first-contact resolution to meet customer satisfaction KPIs. Conduct thorough inquiries with customers to quickly pinpoint issues, minimizing resolution times and improving customer experience. Provide consistent and high-quality support to customers via phone, email, or chat, guiding them step-by-step until technical issues are resolved, aiming to improve average response and resolution times. Deliver prompt and accurate responses to customers, ensuring communications are clear, empathetic, and professional to boost customer satisfaction scores. Utilize both internal databases and external resources to provide accurate technical solutions, reducing resolution times and repeat inquiries. Adhere to established procedures for escalating unresolved issues to Shift Leads, Team Leads, or relevant internal teams, maintaining workflow efficiency and a smooth escalation process. Communicate proactively with end users, colleagues, and management to swiftly resolve issues, aligning with customer satisfaction targets. Prioritize and manage multiple open issues simultaneously, meeting SLAs (Service Level Agreements) and internal timelines. Accurately log and report all system-related issues to support tracking and root cause analysis, contributing to reduced future incidences. Contribute to developing a robust Knowledge Base by documenting known issues and solutions, helping to decrease repeat incidents and empower both the team and customers with self-help options. Actively participate in additional responsibilities and special projects, aligning efforts with the overall goal of enhancing customer service quality and operational efficiency. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor's degree in computer science and/or a technical-related field or equivalent/relevant experience is strongly preferred. Experience: Minimum 1+ years of Customer Support/Help Desk experience is required. 1-3 years of experience is strongly preferred. Excellent verbal and written communication skills. English proficiency as the business conversation level is mandatory. Other language proficiencies are strongly preferred. ⁠Sound knowledge of Internet and Computer Networks. Understanding of Network Troubleshooting commands. Understanding of Domain Name System (DNS). Understanding of Active Directory. Proficiency in Windows, Linux / Mac OS. Knowledge in HTML, JavaScript, and Web Security concepts. Understanding of API requests and response. Understanding of Web Servers / Hosting Platforms. Experience in working with Support/Service Desk tools. Knowledge of SSL/TLS protocols, Cryptography Concepts, Certificates, Certification Authorities will be added advantage. Ideal Candidate Profiles, Talents, and Desired Qualifications: Strong communication and interpersonal skills, with attention to detail and ability to multitask. Strong problem solving and troubleshooting skills. Ability to work in different time zones, rotational shifts with Skeletal staffing on weekends. Superior customer service and phone mannerism required to handle support of Sectigo's customer base. Experience working with customers across geographies like US & UK customers. Computer literacy skills, including the use of email, and word processing applications. Possess qualities such as integrity, curiosity, fair-mindedness, and a persuasive, team player. Ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base. Must be able to work shifts, including holidays based on business needs, with possible weekends and after-hours. Must be willing to carry the after-hour support pager. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Full-time Department: Finance & Accounting Work Type: In-Office Company Description At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide. “When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ollaboration, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. Job Description We are looking for a Staff Accountant to join our growing global team at Sectigo. The Staff Accountant will be responsible for carrying out full-cycle accounting and closing duties, such as preparing journal entries, balance sheet reconciliations, corporate credit card expense reporting, multi-currency transactions for international subsidiaries, conducting internal review and reporting tasks, and supporting annual audits. The Staff Accountant position requires proficiency with Microsoft Office suite (especially advanced Excel skills), strong communication skills, and the ability to work cross-functionally with internal and external teams on accounting-related projects and tasks. This position also requires strong time-management skills and the ability to perform with quality and efficiency against deadlines, adhering to US accounting standards and the company’s standard operating procedures (SOPs). This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Responsible for various closing tasks within the full-cycle accounting process in a timely and accurate manner in accordance with closing timelines and lender deliverables. Recording journal entries for accounting-related bank activities and completing bank reconciliations across multi-currency, international companies within the accounting ERP system. Coordinating weekly with team members to ensure completeness of all bank activity entries throughout the month. Preparing and posting month-end journal entries, including, but not limited to, accrued expenses, prepaid expenses, fixed assets, intangibles and depreciation/amortization recognition, deferred expense accounting under US GAAP, multi-currency trial balance imports for subsidiaries, recording of foreign exchange on multi-currency ledgers, and corporate travel and card expense entries. Coordinating with the global team to reconcile for variances within multi-entity, multi-currency intercompany transactions on the general ledger. Ensuring all assigned schedules are accurate and consistently maintained, including various balance sheet reconciliations, in accordance with the closing timeline and respective deadlines each month. Supports the full Accounting Team as well as the FP&A Team in monthly, quarterly, and annual reviews of financial statements, including research and reconciling of variances or fluctuations on the general ledger. Supporting Interim and Annual Audit engagements for US GAAP, UK GAAP and Tax Returns by providing requested schedules, reconciliations, journal entry support, or explanation/walkthroughs of processes. Reviewing and auditing expense reports for receipts and proper coding, including travel and entertainment as well as journal entries for all corporate card transactions. Partnering with Procurement on implementing process improvements to streamline processing and workflows of expenses and corporate card accounting each month. Maintaining all process documentation on respective duties, as well as actively supporting various process improvements, streamlining of procedures and other critical projects. Assisting with various other ad-hoc requests from management, FP&A, tax team, and third-party accounting firms in support of internal reporting needs and statutory deliverables. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor’s degree in Accounting, Finance or a related business discipline is required. Experience: Minimum of 3 years of current accounting experience. Must be able to demonstrate a fundamental knowledge of US accounting standards and supports adherence to relevant regulatory requirements and company Standard Operating Procedures (SOPs). Must have prior experience working in a multi-entity environment, preferably with exposure to international, multi-currency organizations. SaaS industry experience, or related industry/organizational environment is preferred. Strong understanding of US accounting principles and SOX controls. Ideal Candidate Profiles, Talents, and Desired Qualifications: Strength and proficiency with accounting ERP systems, such as Microsoft Dynamics Business Central or similar. Ability to leverage and implement new technologies, tools, and platforms within the accounting function to support system improvements. Must have outstanding work ethic and eagerness to learn and grow within the organization. There will be ample opportunity to take on more responsibilities as the role evolves. Consistency in carrying out processes with extreme accuracy and efficiency is critical for this role as we adapt to process changes and improvements while adhering to timely reporting deadlines. Ability to work independently and collaboratively in a fast-paced environment. Excellent time-management skills, planning, and organizational skills. Excellent verbal and written communication skills; eagerness to present ideas, offer up solutions for process improvements, and communicate effectively is critical. Must be able to multi-task with multiple deadlines and objectives at once, such as managing the daily routine tasks, closing timelines and duties, and cross-departmental or third-party requests within a given week. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Full-time Department: Corporate IT Work Type: In-Office Company Description At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide. “When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ollaboration, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. Job Description We are seeking a highly motivated and skilled IT Support Specialist to join our global Corporate IT team. The ideal candidate will work full-time out of our Chennai office in DLF and provide technical assistance and support to our employees, ensuring efficient and effective use of technological resources. This role involves administering user profiles, troubleshooting hardware and software issues, managing IT infrastructure, and delivering excellent customer service to end-users globally. This is a full-time and in-office position, working 5 days a week from our Chennai office. What You’ll Be Doing: End User Support: Respond to IT support requests via phone, email, or in-person, and provide timely resolution to technical issues. Assist users with hardware and software problems, guiding them through diagnostic steps and resolving problems remotely or on-site. Onboard and offboard employees using Active Directory/O365 and other third-party systems. Hardware and Software Maintenance: Install, configure, and maintain desktops, laptops, mobile devices, printers, and other hardware peripherals. Perform software installations, updates, and patches on end-user devices using device management software. Troubleshoot and resolve issues related to operating systems and application software. Documentation and Training: Create and update documentation for IT procedures, troubleshooting steps, and user guides. Provide training to end-users on the proper use of hardware, software, and security protocols. IT Infrastructure Management: Assist in the management of IT assets, including inventory tracking and documentation. Assist the systems engineering team with monitoring and maintaining servers, ensuring optimal performance and reliability. Conduct regular backups and implement disaster recovery procedures. Coordinate IT e-waste with management and local vendors. Network Support: Assist the network team in the setup, configuration, and maintenance of networking equipment. Troubleshoot network connectivity issues and ensure proper functioning of network resources. Collaborate with the network team to implement and maintain security protocols. Security and Compliance: Implement and enforce security measures to protect data and systems. Ensure compliance with company policies and industry regulations related to IT security. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor’s degree from an accredited institution, with a degree preferred in Computer Science or related field. Certifications such as CompTIA A+, Network+ or Microsoft Certified: MCDST. Experience: 3+ years administering and supporting operating systems in a secure corporate environment. Expert knowledge of Windows, Mac, Linux, IOS, and/or Android operating systems is required, especially both Windows and Mac. Ideal Candidate Profiles, Talents, and Desired Qualifications: Strong knowledge of Microsoft 365 and the associated business applications. Solid understanding of networking concepts and protocols. Ability to lift 30 pounds. Tools Proficiency: Proficiency in IT Ticketing Systems (e.g. Jira, FreshService) and collaboration platforms (e.g., Microsoft Teams, Zoom). Experience using mobile device management systems. (e.g. Intune, Jamf) Soft Skills: Must be able to communicate clearly in English. Excellent problem-solving and interpersonal communication skills. Must be able to work in a global, deadline driven, and fast paced environment. Ability to establish priorities, work independently, and proceed with objectives with minimal supervision. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Full-time Department: Tech Support Work Type: In-Office Company Description At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide. “When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ommunication, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. Job Description We are looking for a Web Security Analyst III to join our growing global team at Sectigo. (Insert the rewritten position summary in future tense). This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Develop and maintain incident response playbooks and standard operating procedures for malware remediation. Collaborate with Tier 1 and Tier 2 security teams to provide guidance on malware identification, containment, and remediation. Develop and document detailed malware analysis reports for customers and internal teams. Collaborate with Tier 1 and Tier 2 support teams to share knowledge, provide guidance, and contribute to the ongoing improvement of support processes. Develop and maintain a comprehensive knowledge base and documentation for complex malware issues and their resolutions. Engage with customers directly when necessary to understand and clarify malware/technical issues, providing clear and concise communication throughout the resolution process. Escalate unresolved issues to appropriate internal teams, such as product development or engineering, and follow up until a resolution is achieved. Provide guidance and training to Tier 1 and Tier 2 support teams to enhance their technical skills and knowledge. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: A bachelor’s degree or relevant years of working experience in related fields is required. An advanced degree in related fields is strongly preferred. Relevant certifications (e.g. CISSP, CEH, GIAC, or equivalent) are a plus. Experience: 4+ years of hands-on experience in malware analysis and removal, with a proven track record of handling complex malware incidents or equivalent experience. Proficiency in using various malware analysis tools, disassemblers, debuggers, and sandbox environments. Certifications in relevant technologies or products are a plus. Ideal Candidate Profiles, Talents, and Desired Qualifications: In-depth knowledge of malware evasion techniques and the ability to identify tootkits, zero-day exploits, and APTs. Excellent analytical and problem-solving skills with a keen eye for detail. Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users. Excellent documentation skills to report findings and remediation progress. Knowledge of regulatory compliance and industry best practices for cybersecurity. Ability to work independently and collaboratively in a team-oriented environment. Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Willingness to learn and adapt to new technologies and software. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Job Description We are looking for a Web Security Analyst II to join our growing global team at Sectigo. The skilled Web Security Analyst II specializes in malware remediation and is responsible for identifying and mitigating security risks associated with web-based malware and cyber threats. This individual primarily works on tickets that range from proactive website reviews to complex database infections in order to resolve malware infections, documenting every step, before composing an email to the customer advising on the steps that have been taken to clean malware as well as the steps the customer should take to combat future attacks. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Conduct Website and/or Web Server reviews, looking to identify new malware trends and remediate active malware infections. Perform website patches for XSS and/or SQLi vulnerabilities. Review components of a website (Plugins, Themes, Extensions, Addons, etc.) to identify opportunities to harden against future attacks. Detailed documentation of all work completed and observations during the review process. Attention to detail and excellent written skills are a must! Write detailed and technical emails to non-technical customers outlining steps taken and steps the customer will need to take. Monitor various ticket queues with the ability to prioritize tickets based on circumstances. Monitor internal communication channels for questions from external teams (Billing, Sales) and Tier 1 support teams. Make outbound calls to customers when the circumstances make sense. Occasionally take escalated calls or chats that require Tier 3 involvement. Occasionally create internal support documentation to be used by internal teams. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: A bachelor’s degree or relevant years of working experience in related fields is required. An advanced degree in related fields is strongly preferred. Relevant certifications (e.g., CISSP, CEH, GIAC) are a plus. Experience Proficient computer skillset is required. Confidence with DNS, FTP, and hosting platforms is strongly preferred. Current or prior experience in web security or a related area is strongly preferred. Familiarity with web programming languages (e.g., HTML, CSS, JavaScript), server-side technologies (e.g., PHP, ASP.NET), and content management systems (e.g., WordPress, Drupal) to identify and address security issues. Strong knowledge of web security principles, common web vulnerabilities, and attack vectors. Understanding of DNS, firewall technologies, and secure coding practices. Ideal Candidate Profiles, Talents, And Desired Qualifications Strong problem-solving and analytical skills, with the ability to think critically and make quick decisions in high-pressure situations. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Willingness to learn and adapt to new technologies and software. Excellent communication skills, both written and verbal, to effectively collaborate with technical and non-technical stakeholders. Excellent documentation skills. All steps taken during a malware review process must be documented heavily. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Show more Show less

Job Description We are looking for a Web Security Analyst III to join our growing global team at Sectigo. (Insert the rewritten position summary in future tense). This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Develop and maintain incident response playbooks and standard operating procedures for malware remediation. Collaborate with Tier 1 and Tier 2 security teams to provide guidance on malware identification, containment, and remediation. Develop and document detailed malware analysis reports for customers and internal teams. Collaborate with Tier 1 and Tier 2 support teams to share knowledge, provide guidance, and contribute to the ongoing improvement of support processes. Develop and maintain a comprehensive knowledge base and documentation for complex malware issues and their resolutions. Engage with customers directly when necessary to understand and clarify malware/technical issues, providing clear and concise communication throughout the resolution process. Escalate unresolved issues to appropriate internal teams, such as product development or engineering, and follow up until a resolution is achieved. Provide guidance and training to Tier 1 and Tier 2 support teams to enhance their technical skills and knowledge. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: A bachelor’s degree or relevant years of working experience in related fields is required. An advanced degree in related fields is strongly preferred. Relevant certifications (e.g. CISSP, CEH, GIAC, or equivalent) are a plus. Experience 4+ years of hands-on experience in malware analysis and removal, with a proven track record of handling complex malware incidents or equivalent experience. Proficiency in using various malware analysis tools, disassemblers, debuggers, and sandbox environments. Certifications in relevant technologies or products are a plus. Ideal Candidate Profiles, Talents, And Desired Qualifications In-depth knowledge of malware evasion techniques and the ability to identify tootkits, zero-day exploits, and APTs. Excellent analytical and problem-solving skills with a keen eye for detail. Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users. Excellent documentation skills to report findings and remediation progress. Knowledge of regulatory compliance and industry best practices for cybersecurity. Ability to work independently and collaboratively in a team-oriented environment. Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Willingness to learn and adapt to new technologies and software. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Show more Show less

Job Description We are seeking a highly motivated and skilled IT Support Specialist to join our global Corporate IT team. The ideal candidate will work full-time out of our Chennai office in DLF and provide technical assistance and support to our employees, ensuring efficient and effective use of technological resources. This role involves administering user profiles, troubleshooting hardware and software issues, managing IT infrastructure, and delivering excellent customer service to end-users globally. This is a full-time and in-office position, working 5 days a week from our Chennai office. What You’ll Be Doing End User Support: Respond to IT support requests via phone, email, or in-person, and provide timely resolution to technical issues. Assist users with hardware and software problems, guiding them through diagnostic steps and resolving problems remotely or on-site. Onboard and offboard employees using Active Directory/O365 and other third-party systems. Hardware And Software Maintenance Install, configure, and maintain desktops, laptops, mobile devices, printers, and other hardware peripherals. Perform software installations, updates, and patches on end-user devices using device management software. Troubleshoot and resolve issues related to operating systems and application software. Documentation and Training: Create and update documentation for IT procedures, troubleshooting steps, and user guides. Provide training to end-users on the proper use of hardware, software, and security protocols. IT Infrastructure Management: Assist in the management of IT assets, including inventory tracking and documentation. Assist the systems engineering team with monitoring and maintaining servers, ensuring optimal performance and reliability. Conduct regular backups and implement disaster recovery procedures. Coordinate IT e-waste with management and local vendors. Network Support: Assist the network team in the setup, configuration, and maintenance of networking equipment. Troubleshoot network connectivity issues and ensure proper functioning of network resources. Collaborate with the network team to implement and maintain security protocols. Security and Compliance: Implement and enforce security measures to protect data and systems. Ensure compliance with company policies and industry regulations related to IT security. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor’s degree from an accredited institution, with a degree preferred in Computer Science or related field. Certifications such as CompTIA A+, Network+ or Microsoft Certified: MCDST. Experience 3+ years administering and supporting operating systems in a secure corporate environment. Expert knowledge of Windows, Mac, Linux, IOS, and/or Android operating systems is required, especially both Windows and Mac. Ideal Candidate Profiles, Talents, And Desired Qualifications Strong knowledge of Microsoft 365 and the associated business applications. Solid understanding of networking concepts and protocols. Ability to lift 30 pounds. Tools Proficiency: Proficiency in IT Ticketing Systems (e.g. Jira, FreshService) and collaboration platforms (e.g., Microsoft Teams, Zoom). Experience using mobile device management systems. (e.g. Intune, Jamf) Soft Skills: Must be able to communicate clearly in English. Excellent problem-solving and interpersonal communication skills. Must be able to work in a global, deadline driven, and fast paced environment. Ability to establish priorities, work independently, and proceed with objectives with minimal supervision. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Show more Show less

Job Description We are looking for a Technical Account Manager to join our growing global team at Sectigo. As a Technical Account Manager (TAM) at Sectigo, you will play a pivotal role in providing Premier Support to high value enterprise customers, delivering an elevated level of access to Sectigo experts and features. Acting as the single point of contact for issue management, you will ensure consistent, proactive, and personalized service while collaborating with internal teams to optimize solutions for customer success. Sectigo Premier Support is designed to provide 24/7/365 access to experts, minimizing downtime, maximizing productivity, and driving customer success. This role is critical to achieving Sectigo’s mission of delivering a world-class customer experience. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Technical Support And Guidance Facilitate timely solutions for technical support problems, ensuring minimal disruption and productivity loss. Collaborate with internal technical teams to proactively monitor and manage customer issues. Troubleshoot and resolve technical problems with a strong understanding of Sectigo's PKI/Digital Security products, including SSL/TLS, S/MIME, and Certificate Lifecycle Management (CLM). Adhere to support metrics, including SLAs, response times, and resolution times, while meeting and exceeding customer expectations. Customer Relationship Management Provide Premier-quality account management to assigned customers, ensuring they fully receive the benefits of the Premier Support program. Act as the primary point of contact, delivering advanced troubleshooting and maintaining strategic relationships. Build trust by providing consistency, accountability, and visibility tailored to the customer's business and product needs. Conduct periodic business reviews to discuss technical health, actionable insights, and personalized assessments. Product Expertise: Provide product training and technical advice to clients, ensuring they are empowered to use Sectigo solutions effectively. Maintain expertise in Sectigo's product suite and related technologies, including Microsoft, Cisco, AWS, Citrix, Linux, Apache, RedHat, and Windows operating systems. Demonstrate strong knowledge of networking concepts (TCP/IP, DNS, SMTP, SSH, SSL) and information security products (antivirus, spam filters, email encryption, etc.). Leverage deep technical skills to proactively manage key events and prevent disruptions for customers. Account Management and Growth: Manage customer relationships to ensure satisfaction, retention, and long-term success. Identify opportunities by analyzing customer needs and usage trends. Act as a trusted advisor by providing personalized, data-driven insights and technical health reviews to achieve customer objectives. Advocate for customers by providing feedback to Sectigo's engineering and product teams based on customer insights. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor’s degree in business, information technology, or a related field (or equivalent experience) is strongly preferred. Experience Minimum 3 years of dedicated customer support, account management, or client success experience in a technical or service-related field. Proven ability to work effectively in team environments and manage cross-functional communication. Experience in the security industry or with technical support products is a strong asset. Ideal Candidate Profiles, Talents, And Desired Qualifications Account Management: Proven ability to build and nurture long-term customer relationships. Experience in enterprise account management or a similar customer-facing role. Experience conducting business reviews and delivering customer-centric solutions. Technical Expertise Familiarity with enterprise-grade technical environments, including Microsoft products, AWS, Cisco, and Java. Understanding of PKI/Digital Security products. Expertise in operating systems (Linux, Apache, RedHat, Windows) and networking concepts (TCP/IP, DNS, SMTP, etc.). Hands-on experience troubleshooting server-level and security product issues. Communication And Problem-Solving Excellent interpersonal and organizational skills to manage multiple accounts effectively. Strong problem-solving skills to address technical challenges and provide timely resolutions. Soft Skills Ability to work collaboratively in a team environment and adapt to flexible schedules. Strong relationship-building, problem-solving, and customer service skills. Ability to manage multiple accounts and prioritize tasks effectively. Analytical mindset with a proactive approach to identifying and solving issues. Willingness to adjust working hours based on customer needs and business demands. Fluency in English with excellent verbal and written communication skills. Additional language proficiency is a plus. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Show more Show less

Job Description We are looking for an Implementation Specialist to join our growing global team at Sectigo. The Implementation Specialist will collaborate with some of the best and brightest in the industry to develop and test custom integration solutions for the Sectigo Customers. Working at Sectigo is both challenging and rewarding. As a global provider of cloud-based solutions for human and machine identity management, we have a 20-year history as a top Certificate Authority, authenticating every device, user, and application, across the networks of Fortune 1000 brands. This is a full-time and in-office position based in our Chennai office. The primary working hours and schedule is targeted from 1PM to 9PM IST, Monday to Friday, and may be aligned to other time zones based on ongoing company initiatives and customer demands. Here are the core functions, responsibilities, and expectations for this role: Integrate and develop test strategies to test Sectigo Products with third-party products in the key management areas including Digital certificates, SSH keys, DevOps, Cloud Security, Key Vaults, Container Orchestration Tools, Virtual Environments and HSM. Closely working with Sectigo Dev, QA and Sales team to develop environments to test integration and end-to-end solutions on a Cloud Infrastructures like AWS, Azure and Google Platform. Developing test automation for Sectigo Products using Python, DevOps or other test automation tools. Develop custom scripts/tools as part of the integration that are portable to run on different operating systems (Windows, Linux and Mac). Willing to learn and research security related topics relevant to the integration work. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor’s degree in computer science, Software Development or equivalent technical degree or equivalent work experience is strongly preferred. Experience Minimum of 5+ years of proven work experience as a Security Software Test Engineer or Quality Assurance Engineer is required. Knowledge of the IT Security concepts, particularly Digital Certificates, Encryption, Digital Signature, Confidentiality and Integrity. Solid hands-on experience working with Cloud Infrastructure technologies like VPN Gateway, Load Balancer, Container Orchestration, Data Storage etc. Good understanding of Open-source security products like OpenSSL, Open CA, EJBCA etc. Experience automating using one or more of the following tools: Python, DevOps, Shell, Bash and PowerShell SDKs for AWS and Azure APIs. Good knowledge of web related technologies (Web applications, Web Services and Service Oriented Architectures), OSI model and application/network protocols. Experience in Microsoft CA or any PKI based products is considered an asset. Experience in Sectigo Enterprise Products and Services is considered an asset, Holding an Industry Standard Certification in security domain is considered an asset. Example: CCSP, Security+. Ideal Candidate Profiles, Talents, And Desired Qualifications Integrate and develop test strategies to test Sectigo Products with third-party products in the key management areas including Digital certificates, SSH keys, DevOps, Cloud Security, Key Vaults, Container Orchestration Tools, Virtual Environments and HSM. Closely working with Sectigo Dev, QA and Sales team to develop environments to test integration and end-to-end solutions on Cloud Infrastructures like AWS, Azure and Google Platform. Developing test automation for Sectigo Products using Python, DevOps or other test automation tools. Develop custom scripts/tools as part of the integration that are portable to run on different operating systems (Windows, Linux and Mac). Willing to learn and research security related topics relevant to the integration work. Excellent verbal and written communication and skills; ability to present ideas and communicate effectively and proactively. Must be able to work in a global, deadline driven, and fast paced environment. Ability to establish priorities, work independently, and proceed with objectives with minimal supervision. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Show more Show less