719 Freshdesk Jobs - Page 4

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview As a Strategic Sourcing Lead, you will support and manage end-to-end procurement operations, contract lifecycle management, vendor governance, and cost optimization initiatives. You will collaborate with global stakeholders to ensure efficient sourcing processes, compliance with internal policies, and delivery of commercial value. Key Responsibilities Contract Management Maintain and update the contracts repository with appropriate metadata and parent-child linkages. Validate and ensure contract execution; coordinate issue resolution across sourcing, risk, vendor, and business teams. Support contract transitions and tool migrations. Understand and review various contractual documents (e.g., MSAs, NDAs, work orders, amendments). Collaborate with legal and compliance teams to uphold business controls. Process Enablement & Tools Assist teams in locating, uploading, and retrieving documentation across internal tools. Support ad-hoc contract administration projects and tool transitions. Utilize ERP systems (preferably Netsuite) to manage full Procure-to-Pay (P2P) lifecycle: vendor onboarding, PO creation, invoice handling, and payment. Drive efficiency in purchase order/contract processing, data analysis, catalog, and vendor management. Strategic Sourcing & Vendor Management Lead high-level sourcing efforts across top spend categories, including those with multi-site or global relevance. Negotiate cost structures to drive cost savings and risk mitigation. Contribute to the development of spend category strategies. Oversee vendor performance and relationship management to ensure value delivery and compliance. Analyze commercial terms to secure value for money and minimize risk exposure. Collaboration & Execution Work with cross-functional teams (legal, finance, compliance, operations) across geographies. Manage multiple priorities and projects with attention to timelines and quality. Adapt to changing business needs and market dynamics with a proactive, process-driven approach. Qualifications BA/BS degree 5+ years of related experience Experience with Netsuite & Coupa (or other ERP systems) Experience working with contract documents such as Statements of Work, Master Service Agreements, Amendments etc Ability to take initiative, work flexibly, and collaborate with cross functional partners Goal oriented team player Ability to see the big picture and work with a team to prioritize requests Strong customer service focus, written and verbal communication skills, and attention to detail Ability to learn quickly in a dynamic environment Ability to provide support to global teams and collaborate across time zones Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Customer-oriented attitude with excellent communication skills (verbal & written) is a must. Knowledge of software installation and troubleshooting on Windows and Linux. Must be able to work in north american (US) shifts. Ability to perform remote troubleshooting and provide clear instructions Experience in interacting with global customers on phone and giving them support through remote management tools. Must be able to learn and understand enterprise level solutions quickly. SaaS experience is preferred. Experience on CRM tools like JIRA, Sales Force, Zendesk, Freshdesk, Zoho or any other. Hands-on experience on Windows and Mac. Incident management and service request handling experience is an added advantage... Working on tasks within SLA experience. Excellent problem-solving and multitasking skills.

What You'll do: Were looking for someone who gets people and knows how to design systems that make them feel seen, supported, and understood As our Customer Experience & Support Manager, youll own how users experience Neurostellar, from onboarding and queries to feedback and community moments Youll handle the details, build the systems, and bring a clear, human voice to every interaction This is a hands-on role for someone whos organized, thoughtful, and energized by solving both individual issues and structural ones Youll help shape the CX function from the ground up and grow into its future lead What Youll Own Design and manage the end-to-end customer journey Respond to support queries across channels (email, chat, community) Set up and manage CX tools (CRM, helpdesk, feedback forms, knowledge base) Build communication flows (nudges, onboarding, updates) Capture user feedback and turn it into product insights Collaborate with product, tech, and brand teams Support and co-lead community engagement efforts Track and report CX metrics (CSAT, NPS, response time, etc) Who Are You 03 years in customer experience, support, or engagement roles Strong communicator can write clearly or use AI tools to craft effective messages Hands-on with CRM/helpdesk tools (e-g, Zendesk, Freshdesk) Can understand Neurostellars science and tech, and explain it simply Systems thinker builds scalable processes, not just solves tickets Thrives in fast-paced, dynamic startup environments Bonus: Built or been part of online/offline communities Extra Bonus: Background or interest in psychology, behavioral science, or design thinking What Success Looks Like Users feel supported, heard, and engaged Support flows are efficient, clear, and scalable Feedback loops are in place and informing product Youre owning CX systems end-to-end with confidence and care

Job Title: Customer Success Team Lead (Female Candidates Only) Location: Hyderabad (In-person, 3–4 days/week) Company: V-Rich Natural Products Pvt. Ltd. Job Type: Full-Time Salary: ₹40,000 – ₹53,528.59 per month About Us: At V-Rich Natural Products Pvt. Ltd., we're redefining how India experiences dairy and natural foods. As a clean-label brand driven by purpose and growth, we’re on the lookout for a Customer Success Team Lead who is empathetic, proactive, and passionate about creating exceptional customer journeys. Key Responsibilities: Lead and mentor the customer support team across calls, WhatsApp, and other communication channels Ensure timely responses and high-quality resolutions to customer queries Train team members and streamline CRM processes for better efficiency Identify common customer issues and implement proactive solutions Collaborate with cross-functional teams to strengthen a customer-centric culture Requirements: 3–5 years of experience in customer support, including at least 1 year in a leadership role Excellent communication skills in English, Hindi, and Telugu Hands-on experience with CRM tools like Freshdesk, Zoho, or HubSpot Proficiency in Excel/Google Sheets A customer-first attitude with a passion for delivering delight Availability to work from our Hyderabad office at least 3–4 days per week Why Join V-Rich? Be part of a high-impact, purpose-driven team Help shape a best-in-class customer success function Enjoy clean, natural food and wellness benefits Job Type: Full-time Pay: ₹35,000.00 - ₹50,253.96 per month Work Location: In person Expected Start Date: 30/07/2025

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description About The Position We are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team. The main goal of this role is to collaborate with Project Managers to configure the Freshworks suite of products according to customer requirements and provide product training. Additionally, you will partner with our Sales and Pre-Sales teams, leveraging your product expertise and excellent communication skills to impress mid-market and enterprise customers. Position Deliverables: Customer-focused approach with strong communication abilities Translate business needs into product use cases or technical specifications Configure the Freshworks suite of products according to customer requirements Quickly learn and adapt to new products or updates to existing products Use critical thinking and problem-solving skills to exceed customer expectations Train customers and their teams on daily product use and administration Document onboarding steps for future reference and smooth transitions to other teams Demonstrate the ability to multitask, manage multiple projects, and deliver on time Develop a strong understanding of configuration best practices within the Freshworks suite Capture and analyse complex technical requirements from customers and design feasible solutions Qualifications At least 3 years of experience in the software/tech industry Past experience in the SaaS space with the understanding of CX or ITSM Product Suites is required Excellent communication skills (both written and verbal), with strong analytical, problem-solving, and troubleshooting abilities A proactive attitude towards contributing to both internal and external communities is a plus. Proven ability to work well in a team environment. Fundamental knowledge of current technology trends and programming concepts. Experience with integrating cloud systems using REST APIs. Hands-on experience with configuring SaaS products like Freshdesk, Freshservice, Workday, Salesforce, Zendesk, or ServiceNow is an advantage. Ability to quickly learn and understand various SaaS products on the market, such as Freshdesk and Freshservice. A passion for solving customer needs using our products. Strong interpersonal skills for interacting with customers via phone or video calls. A willingness to learn and grow within a constantly evolving platform. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Title: Customer Support Executive Location: Janakpuri West, West Delhi Job Type: Full-time Experience: Minimum 6 Months Industry: EdTech / SaaS About the Role: We are seeking a proactive and empathetic Customer Support Executive to join our growing team. In this role, you will serve as the primary point of contact for our institutional clients, ensuring they have a smooth and successful experience with our platform. You’ll resolve issues, provide onboarding support, and help drive product adoption across schools, colleges, and coaching centers. Key Responsibilities: Act as the main liaison for institutional clients, managing day-to-day communications and support needs. Troubleshoot and resolve client issues related to product usage, login/access, technical glitches, and reporting. Collaborate with internal teams including tech, product, and content to ensure quick and effective resolution of client concerns. Conduct virtual and occasional in-person training sessions to onboard new institutional users. Monitor client platform usage and proactively engage with users to improve adoption and engagement. Maintain accurate and up-to-date records of client interactions using CRM or support tools. Collect and share user feedback to contribute to product enhancements and user experience improvements. Requirements: Bachelor’s degree in any discipline. Minimum 6 Months of experience in customer support, client servicing, or B2B client coordination—experience in EdTech or SaaS is preferred. Excellent verbal and written communication skills. Strong problem-solving skills with a customer-first attitude. Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM or support tools like Freshdesk, Zendesk, or similar platforms is a plus. Willingness to travel occasionally for client visits or onboarding. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Willingness to travel: 25% (Required) Work Location: In person Speak with the employer +91 8368494087

Job Title: Support Executive Location: [Gurugram] Department: Operations / Client Support Company: OnGrid (www.ongrid.in) About OnGrid: OnGrid is one of India’s leading background verification and trust platforms, enabling businesses to make informed decisions through seamless, technology-driven solutions. We empower companies with digital verifications, API integrations, and secure data infrastructure to build trust faster and more efficiently. Key Responsibilities: Ticket Management: Resolve and close client and internal tickets raised via Freshdesk within the defined turnaround time (TAT). Ensure high-quality and timely responses. Call Handling: Manage inbound and outbound IVR calls with a professional and customer-first approach. Address queries, follow up on issues, and escalate where needed. Data & Tracker Management: Maintain, update, and monitor key trackers and operational reports using Google Sheets to ensure visibility and accountability. Internal Coordination: Collaborate with internal teams to escalate and resolve critical issues. Share real-time updates and ensure smooth information flow across teams. Email & Ticket Responses: Respond to routine client queries via email and Freshdesk tickets, ensuring accurate and helpful communication. Issue Flagging & Process Improvement: Identify and flag recurring issues or client pain points. Proactively suggest improvements in support processes and client experience. Requirements: 1-2 years of experience in customer support or service roles (preferably in a SaaS or tech-enabled environment) Familiarity with Freshdesk, Google Sheets, and ticketing systems Excellent communication skills (written and verbal) Strong problem-solving attitude with a customer-centric mindset Ability to multitask and handle work in a fast-paced environment Bachelor’s degree preferred

About the Role We’re looking for a dynamic and empathetic Support Lead to anchor customer and provider support operations in Srinagar. This role is critical to HelpRush’s hyperlocal city launch strategy. You’ll be the first point of contact for real-time issue resolution, dispute handling, and ensuring smooth job flows between customers and service providers. You’ll work closely with the Ops team, field agents, and tech support to maintain trust, speed, and satisfaction in every booking. ⸻ 🎯 Key Responsibilities 1. Real-Time Job Monitoring & Escalation Handling • Monitor ongoing bookings in Srinagar (job OTPs, delays, cancellations). • Proactively intervene in disputes or failed jobs and initiate fast resolution. • Maintain calm and professional support tone during high-stress escalations. 2. Support Ticket Management • Manage customer and provider tickets via WhatsApp, app support, and call. • Ensure response within SLA (≤ 2 hours for active job disputes). • Track common issues and flag patterns to the Ops & Tech teams. 3. Provider & Customer Coordination • Call providers for job confirmation, follow-ups, or reassignments. • Assist new providers with app usage, wallet issues, or profile errors. • Coordinate directly with customers for rescheduling, feedback, or problem-solving. 4. Field Ops Collaboration • Sync daily with Field Reps and City Ops Manager on job issues, inactive providers, and fraud detection. • Maintain a local support log and escalation matrix. 5. Quality & Feedback • Monitor job reviews and ratings in Srinagar, escalate negative trends. • Assist in capturing user feedback through follow-up calls or in-app nudges. • Ensure a delightful service experience for both customers and providers. ⸻ 🧩 What You’ll Need • 2–5 years of experience in a customer support or operations role (preferably with a tech startup, gig platform, or hyperlocal service app). • Strong communication skills (English, Urdu, Kashmiri preferred). • Problem-solving mindset with a cool head during crises. • Familiarity with tools like WhatsApp Business, Freshdesk, Google Sheets, dashboards. • Comfortable with mobile apps, dashboards, and basic CRM. ⸻ 💡 Bonus If You Have • Experience handling field operations or working in B2C tech (e.g., Zomato, UrbanClap, Meesho, Dunzo). • Ability to train junior field agents or manage a small support team. • Basic understanding of GPS, payment workflows, or gig economy nuances. ⸻ 🤝 Why Join HelpRush? • Be part of a mission-led startup reshaping service delivery in India. • Work directly with founders and core team in a fast-paced, impact-driven environment. • Opportunity to grow into regional or national support leadership roles as we expand. ⸻ 📩 How to Apply? Send your resume and a short note on why you’re a great fit to: marhaba@helprush.in Or WhatsApp us at: +91 8899200540

Job Title: Customer Support Executive Location: Janakpuri West, West Delhi Job Type: Full-time Experience: Minimum 6 Months Industry: EdTech / SaaS About the Role: We are seeking a proactive and empathetic Customer Support Executive to join our growing team. In this role, you will serve as the primary point of contact for our institutional clients, ensuring they have a smooth and successful experience with our platform. You’ll resolve issues, provide onboarding support, and help drive product adoption across schools, colleges, and coaching centers. Key Responsibilities: Act as the main liaison for institutional clients, managing day-to-day communications and support needs. Troubleshoot and resolve client issues related to product usage, login/access, technical glitches, and reporting. Collaborate with internal teams including tech, product, and content to ensure quick and effective resolution of client concerns. Conduct virtual and occasional in-person training sessions to onboard new institutional users. Monitor client platform usage and proactively engage with users to improve adoption and engagement. Maintain accurate and up-to-date records of client interactions using CRM or support tools. Collect and share user feedback to contribute to product enhancements and user experience improvements. Requirements: Bachelor’s degree in any discipline. Minimum 6 Months of experience in customer support, client servicing, or B2B client coordination—experience in EdTech or SaaS is preferred. Excellent verbal and written communication skills. Strong problem-solving skills with a customer-first attitude. Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM or support tools like Freshdesk, Zendesk, or similar platforms is a plus. Willingness to travel occasionally for client visits or onboarding. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Willingness to travel: 25% (Required) Work Location: In person Speak with the employer +91 8368494087

Job Position: Customer Experience Executive Exp: 1-3 yrs Location: Udyog Vihar, Gurgaon Who we are: FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 with FableStreet, a premium western wear brand that provides the best fit for Indian women. Pink Fort — a modern Indian wear brand reimagining traditional clothing for the woman of today. Roles & Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer complaints and issues efficiently while ensuring customer satisfaction. Provide accurate responses to customer queries, ensuring clear communication across multiple platforms. Collaborate with cross-functional teams (e.g., Business, Product, Support) to ensure customers have a smooth experience. Build and maintain strong customer relationships by understanding their needs and offering tailored solutions using third-party tools such as Freshdesk, Freshchat, Exotel, Shopify, and Uniware. Problem-Solving: Use strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently. Requirements – Skills, Abilities, and Knowledge Education: Graduation in any field. 1-3 years of experience in customer service, preferably in the E-commerce sector Proven experience in customer service or a related field. Communication: Excellent verbal and written communication skills. Problem-Solving: Strong problem-solving and decision-making abilities. Technical Skills: Proficient in using customer service software and other relevant tools. Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.

About Rentbuddy:Rentbuddy is a fast-growing brand providing affordable, stylish furniture and appliances on rent across major cities. We aim to make renting hassle-free and budget-friendly for students, professionals, and families. Role Overview:We’re looking for a dynamic Customer Service Representative who can handle both inbound/outbound customer calls and contribute actively to our rental sales. You’ll be the voice of Rentbuddy—helping customers with their rental needs, resolving queries, and guiding them through our offerings to close successful sales. Key Responsibilities:Handle incoming customer inquiries through calls, WhatsApp, and emails. Make outbound calls to leads and follow-ups to convert inquiries into rentals. Explain product offerings, pricing, and rental terms clearly and convincingly. Maintain CRM records with customer interaction details and lead status. Provide post-sale customer support and coordinate with the operations team. Assist in resolving rental-related issues professionally and promptly. Share feedback with the team to improve services and customer experience. Requirements:Proven experience in customer service or sales calling (preferably in e-commerce, rentals, or service industries). Good communication skills in Hindi and English (regional language is a plus). Comfortable with phone, WhatsApp, and basic computer/CRM tools. Ability to handle pressure, multitask, and stay organized. Customer-focused mindset with a proactive attitude. Minimum qualification: 12th pass; Graduation preferred. Preferred Skills:Experience with CRM tools like Zoho, Freshdesk, or similar. Basic understanding of rental business models. Friendly, persuasive, and solution-oriented communication style. What We Offer:Fixed salary + Performance-based incentives. Young, supportive team and growth opportunities. A chance to be part of a rapidly expanding startup.

ocation: Magarpatta and Kharadi, Pune About the Role: We are seeking highly motivated and customer-focused individuals to join our team as Customer Care Executives. As a Customer Care Executive, you will be the primary point of contact for our customers, responsible for providing exceptional service, resolving inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, a proactive approach to problem-solving, and the ability to work effectively in a fast-paced environment. Key Responsibilities: Customer Interaction: Handle incoming customer inquiries, concerns, and complaints via various channels (phone, email, chat, social media) in a professional, empathetic, and timely manner. Issue Resolution: Actively listen to customer needs, identify the root cause of issues, and provide accurate and efficient solutions. Troubleshoot problems and guide customers through resolution steps. Product/Service Knowledge: Develop and maintain a strong understanding of the company's products, services, policies, and procedures to effectively assist customers and provide accurate information. Record Keeping: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the CRM system. Collaboration: Collaborate with internal departments (e.g., technical support, sales, logistics) to escalate complex issues and ensure timely resolution for customers. Customer Satisfaction: Proactively follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided. Feedback & Improvement: Collect customer feedback and insights, identifying common issues and suggesting improvements to enhance overall customer experience and internal processes. Upselling/Cross-selling (if applicable): Identify opportunities to upsell or cross-sell products or services where appropriate and beneficial to the customer. Adherence to Standards: Maintain high standards of professionalism, empathy, and patience in all customer interactions, adhering to company guidelines and service level agreements (SLAs). Experience: Previous experience (minimum 6 months - 2 years preferred) in a customer service, call center, or client-facing role is highly desirable. Experience in an International Voice Process (BPO) for specific roles may be mandatory (e.g., 18+ months). Language Proficiency: Strong verbal and written communication skills in English are essential. Proficiency in Hindi and Marathi is often required, especially for local operations. Technical Skills: Basic computer literacy and proficiency in MS Office Suite. Familiarity with CRM software (e.g., Salesforce, Zendesk, Freshdesk) is a significant advantage. Work Environment: Ability to work in a fast-paced, dynamic environment with rotational shifts, including weekends and holidays, as per business requirements. Comfortable working from the office. Required Skills: Excellent Communication: Clear, concise, and professional verbal and written communication. Active Listening: Ability to genuinely listen to and understand customer concerns. Problem-Solving: Strong analytical and problem-solving abilities to identify issues and offer effective solutions. Empathy & Patience: Demonstrated ability to empathize with customers and remain calm and composed, especially during challenging interactions. Customer Service Orientation: A strong commitment to providing exceptional customer service and ensuring customer satisfaction. Attention to Detail: Meticulous in documenting interactions and capturing accurate information. Time Management & Multitasking: Ability to manage multiple inquiries simultaneously and prioritize tasks effectively. Conflict Resolution: Skilled in de-escalating difficult situations and resolving conflicts amicably. Adaptability: Ability to adjust to changing circumstances and handle unpredictable situations. Team Player: Ability to collaborate effectively with colleagues and other departments. Why Join Us? We offer a supportive and collaborative work environment with opportunities for professional growth and development. You will be part of a team that values customer satisfaction and continuous improvement. We provide comprehensive training and ongoing support to help you succeed in your role.

Job description V-Rich Natural Products Pvt. Ltd. is on a mission to transform how India embraces dairy and natural foods. As our clean-label brand continues to grow, we’re looking for a Customer Success Team Lead who’s empathetic, proactive, and passionate about delivering outstanding customer experiences. What You'll Do: Lead our support team across calls, WhatsApp & more Drive response speed & resolution quality Train team members & optimize CRM usage Identify & resolve customer pain points Collaborate across teams to build a customer-first culture What You’ll Need: 3–5 years of customer support experience (1+ in a leadership role) Fluency in English, Hindi & Telugu CRM knowledge (Freshdesk/Zoho/HubSpot) & Excel/Sheets skills A customer-obsessed mindset Availability to work from our Hyderabad office 3–4 days/week Why V-Rich? Shape a high-impact customer success function Work with a purpose-led, fast-growing brand Enjoy access to clean food & wellness benefits Job Type: Full-time Pay: ₹40,000.00 - ₹53,528.59 per month Work Location: In person Job Type: Full-time Pay: ₹35,000.00 - ₹50,253.96 per month Work Location: In person Speak with the employer +91 8309080683 Expected Start Date: 23/07/2025

About the Company JMAN Group is a growing technology-enabled management consultancy that empowers organizations to create value through data. Founded in 2010, we are a team of 450+ consultants based in London, UK, and a team of 300+ engineers in Chennai, India. Having delivered multiple projects in the US, we are now opening a new office in New York to help us support and grow our US client base. We approach business problems with the mindset of a management consultancy and the capabilities of a tech company. We work across all sectors, and have in depth experience in private equity, pharmaceuticals, government departments and high-street chains. Our team is as cutting edge as our work. We take pride for ourselves on being great to work with – no jargon or corporate-speak, flexible to change and receptive of feedback. We have a huge focus on investing in the training and professional development of our team, to ensure they can deliver high quality work and shape our journey to becoming a globally recognised brand. The business has grown quickly in the last 3 years with no signs of slowing down. About the Role 7+ years of experience in managing Data & Analytics service delivery, preferably within a Managed Services or consulting environment. Responsibilities Serve as the primary owner for all managed service engagements across all clients, ensuring SLAs and KPIs are met consistently. Continuously improve the operating model, including ticket workflows, escalation paths, and monitoring practices. Coordinate triaging and resolution of incidents and service requests raised by client stakeholders. Collaborate with client and internal cluster teams to manage operational roadmaps, recurring issues, and enhancement backlogs. Lead a >40 member team of Data Engineers and Consultants across offices, ensuring high-quality delivery and adherence to standards. Support transition from project mode to Managed Services – including knowledge transfer, documentation, and platform walkthroughs. Ensure documentation is up to date for architecture, SOPs, and common issues. Contribute to service reviews, retrospectives, and continuous improvement planning. Report on service metrics, root cause analyses, and team utilization to internal and client stakeholders. Participate in resourcing and onboarding planning in collaboration with engagement managers, resourcing managers and internal cluster leads. Act as a coach and mentor to junior team members, promoting skill development and strong delivery culture. Qualifications ETL or ELT: Azure Data Factory, Databricks, Synapse, dbt (any two – Mandatory). Data Warehousing: Azure SQL Server/Redshift/Big Query/Databricks/Snowflake (Anyone - Mandatory). Data Visualization: Looker, Power BI, Tableau (Basic understanding to support stakeholder queries). Cloud: Azure (Mandatory), AWS or GCP (Good to have). SQL and Scripting: Ability to read/debug SQL and Python scripts. Monitoring: Azure Monitor, Log Analytics, Datadog, or equivalent tools. Ticketing & Workflow Tools: Freshdesk, Jira, ServiceNow, or similar. DevOps: Containerization technologies (e.g., Docker, Kubernetes), Git, CI/CD pipelines (Exposure preferred). Required Skills Strong understanding of data engineering and analytics concepts, including ELT/ETL pipelines, data warehousing, and reporting layers. Experience in ticketing, issue triaging, SLAs, and capacity planning for BAU operations. Hands-on understanding of SQL and scripting languages (Python preferred) for debugging/troubleshooting. Proficient with cloud platforms like Azure and AWS; familiarity with DevOps practices is a plus. Familiarity with orchestration and data pipeline tools such as ADF, Synapse, dbt, Matillion, or Fabric. Understanding of monitoring tools, incident management practices, and alerting systems (e.g., Datadog, Azure Monitor, PagerDuty). Strong stakeholder communication, documentation, and presentation skills. Experience working with global teams and collaborating across time zones.

SUMMARY This is a customer facing role and usually first point of contact responsible for handling technical queries over phone, email, chat and ticket system. Technical Support Executive (TSE) should be having good communication and convincing skills. TSE is responsible for efficient provisioning, operation, installation/configuration and proper maintenance of systems software, applications, network and other related IT infrastructure. TSE requires to apply fix as per the knowledge base, execute runbooks. KEY RESPONSIBILITIES Provide front line technical support for customers on hosted and managed services and escalate critical issues to Tier II support Establish and maintain contact with customers for request and incident management. Handling Outlook and Mailbox related issues Assist users in connecting Video conferencing applications such as Zoom, WebEx, etc. Walk customers through installing applications and computer peripherals Monitor the availability events like storage availability, network and server performance, events, firewall and security logs. Monitor the backups, recovery errors, respond to the request regarding the restoration of the data, database, files Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning Installing Operating software, application software, productivity suites or any proprietary software Creating users, security groups, computer accounts, and GPO policies in AD Creating users, security groups in Azure AD Creating email accounts in O365 Troubleshoot O365 related issues Acknowledge the request for start / stop services, user creation and grant specific data access to user Perform initial level troubleshooting as per the Standard Operating Procedure for Knowledge base Analyse, troubleshoot and resolve issues related to OS, software, office / business application, equipment, hardware, peripherals, etc. Configuration of Print devices (network and local), scanner on desktops Maintain an inventory of IT hardware and software assets Answer technical queries (both initial and follow up) via phone, the ticketing system, email, IM Chat Log all issues / customer requests and resolutions Communicate with users, explain issues and resolutions, update activity or train on new equipment or software Build an internal wiki with technical documentation, manuals and IT policies Provides on-call high priority 24/7 technical support as necessary Troubleshoot issues by utilizing resources like KB / Standard Operating Procedure, peer support, supervisor guidance and management consultancy Ensure CMDB and all IT digital assets are real-time updated Provided out-side hours support for critical, urgent and mission critical activities Contribute in building technical knowledgebase Provide methodological assistance to client / peers Follow timely delegation / escalation procedure Follow ITIL standard practices for incident, change and problem management Outstanding analytical and technical problem-solving skills Keep yourself updated with technology updates Adhere to compliance and governance standards and report any non-compliances to the manager Participate & contribute in IT team meetings Foster professional relationship with all colleagues by listening, understanding and responding to their needs Excellent Interpersonal and communication skills (verbal and written) Excellent organizational, time-management and prioritization skills Promote positive customer service attitude among peers SKILLS AND EXPERIENCE 1+ years of experience in supporting / maintaining Windows and Linux server environments Must be proficient and experienced in deploying, configuring, and maintaining Windows 10, 8 & 7 and non-Windows devices and technologies Extensive experience working with different operating systems including Windows and Mac OS Knowledge of Microsoft Office applications, Office365 applications, anti-virus, mobile devices and other IT systems Basic knowledge on Switch, Router and Firewall functionalities Should able to analyse / troubleshoot network printer, deskside printer issues Should have experience in monitoring the IT Infrastructure for capacity breach Should able to configure backup job and fix the failed jobs Should able to analyse the logs and provide logical solution Ability to work effectively with customers over the phone / remote desktop. Familiarity help desk software (e.g. ServiceNow, Freshdesk, JIRA, Track IT) Job Type: Full-time Pay: ₹8,086.00 - ₹45,080.49 per month Benefits: Health insurance Provident Fund Shift: Night shift Rotational shift Work Days: Monday to Friday Language: English (Preferred) Work Location: In person

Sprinto is transforming information security compliance, empowering 3000+ businesses across 75+ countries to scale confidently and securely. Backed by leading investors Accel, Elevation, and Blume Ventures ( raising over $31.8M ), our fast-growing team (300+) is redefining excellence in customer support for B2B SaaS. Your Mission: Be the technical champion behind Sprinto’s exceptional customer experience. You’ll solve challenging technical issues, support seamless integrations and APIs, and directly impact customer success every day. What You’ll Do: Provide fast, effective customer support across chat, email, Slack, and video (24x7). Deliver clear, helpful solutions—troubleshooting integrations, APIs, and cloud infrastructure issues. Proactively identify emerging trends, escalate crucial feedback, and improve documentation. Stay on the cutting-edge of product developments and security compliance. Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams. Who Are You: 2-4 years of SaaS customer or technical support experience. Skilled communicator (verbal and written) with proven technical troubleshooting abilities. Hands-on experience with Cloud platforms, API integrations, and change management tools is a must. Calm under pressure, empathetic, patient, and customer-focused. Familiarity with Freshdesk is a bonus. Why Sprinto? Remote-first environment, flexible hours, and work-life balance. Comprehensive medical and accident insurance (covering you and your family). Company-sponsored device and education reimbursement policy. Ready to make an impact in the world of cybersecurity and customer success? Join Sprinto—where support meets innovation.

Roles And Responsibilities Lead, mentor, and grow the product support team to deliver outstanding support experiences. Act as an escalation point for complex customer issues and product queries. Debug customer issues using tools like SQL, JavaScript, Postman, and browser developer tools. Build processes to log, track, and prioritize bugs and feature requests. Collaborate closely with the product and engineering teams to improve product reliability and usability. Review customer screen recordings and usage patterns to identify UI/UX improvements. Set up and maintain reporting on key support metrics (e.g., ticket volume, resolution time, CSAT). Develop SOPs and knowledge bases for internal support teams and end users. Drive process improvements to reduce ticket volume and improve self-service adoption. Work directly with founders, developers, and marketers using BiteSpeed, helping them achieve their business goals. Create feedback loops from support to product and marketing teams for continuous improvements. Ensure a personalized, prompt, and delightful experience across all customer : 3-6 years of experience in product support, customer support, or technical account management. Strong experience with: SQL (basic queries and data investigation) JavaScript (troubleshooting and browser debugging) Postman (API testing and validations) Proven leadership experience or team management exposure. Prior experience at a fast-paced SaaS or startup environment preferred. Excellent communication skills and a problem-solving mindset. Deep empathy for customers and strong attention to Qualifications : Experience in e-commerce platforms (especially Shopify). Familiarity with support tools like Intercom, Zendesk, or Freshdesk. Basic understanding of UI/UX and customer journey mapping. Ability to work in a global, remote-first team

Sprinto is a leading information security compliance automation platform trusted by 3000+ customers across 75+ countries. Backed by Accel, Elevation, and Blume Ventures, we’ve raised $31.8M to build the future of compliance. We're looking for a Customer Support Manager who blends operational excellence with a deep passion for customer experience. You’ll lead from the front—scaling a remote-first support team, embedding automation, and making support a true business lever. What You’ll Do Lead with Clarity : Build a high-performing global support team with clear metrics, real-time feedback, and strong accountability. Systematise at Scale : Design ISO-compliant processes, robust documentation, and workflows that scale as we grow. Automate & Optimise : Use Intercom, macros, bots, and AI to automate repetitive tasks and reduce resolution times. Deliver Outcomes : Drive CSAT, FCR, SLA, and 24/7 readiness across all touchpoints. Use Data as a Lever : Monitor performance metrics, conduct RCA reviews, and make data-led improvements. Collaborate Deeply : Partner cross-functionally with Product, Engineering, and Success to close the feedback loop. Coach & Uplevel : Mentor support talent, run QA programs, and champion continuous improvement. You’re an Ideal Fit If You Have 8+ years in customer support , with 2+ years in leading B2B SaaS teams. Are deeply familiar with tools like Intercom, Zendesk, Freshdesk, and AI-led workflows. Understand core support metrics (CSAT, SLA, NPS, FCR) and how to move them. Are a process builder, systems thinker, and a strong cross-functional communicator. Thrive in fast-paced, high-autonomy environments. Why Sprinto? Remote-first with flexible hours Comprehensive health + accident insurance (incl. parents, spouse, kids) Company-sponsored laptop & learning reimbursement Backed by top VCs with global scale ambitions Come shape a lean, data-driven, and customer-first support engine—join us at Sprinto.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role If you’re stepping into the world of Learning & Development and love organizing, communicating, and working behind the scenes to make things run smoothly, this role is for you! As a Learning & Development Lead, you will play a key role in supporting the operations, logistics, and learner communications for our global learning programs. You'll help create seamless experiences for learners and build a strong foundation for your career in L&D. Key Responsibilities Facilitate early career and manager learning sessions (both virtual and in-person). Assist in developing presentation decks, feedback forms, and training reports. Support program logistics: scheduling sessions, managing invites, coordinating attendance, and collecting feedback. Maintain program trackers, attendance records, and ensure data accuracy. Respond to learner queries and ensure smooth session execution. Support LMS operations: content uploads, course assignments, and learner support. Partner with internal teams to coordinate nominations and promote learning opportunities. Qualifications Key Qualifications 6–8 years of experience in HR, Learning Coordination, or Training roles; Should have facilitation skills. Basic understanding of Learning Management Systems (LMS). Comfortable working with Google Workspace/MS Office tools (Docs, Slides, Sheets, Calendar). Highly organized, detail-oriented, with strong communication skills. A proactive learner with a positive, can-do attitude. Able to manage time effectively and prioritize in a fast-paced environment. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Nium, the Leader in Real-Time Global Payments Nium , the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore. About the Team: Tech Support team’s goal is to offer better customer service and manage anything that happens in a live/production environment. Nium is one of the beasts to use all the latest tools for support functions. Tools like Kibana, Nagios, and cloud watch enable us to have greater visibility of our services offered to clients and eventually makes our system available round the clock, our uptime is always greater than 99.95%. About the Role: As part of Tech support team, you will be responsible for resolving technical issues faced by users, whether related to software, hardware, or network systems. They troubleshoot problems, offer solutions, and escalate complex cases to specialized teams when necessary. Using ticketing systems, they manage and prioritize support requests to ensure timely and effective resolutions. This role requires strong problem-solving abilities, excellent communication skills, and a solid understanding of technical systems to help users maintain productivity. Key Responsibilities: Based on customer insights and channel performance data, develop and execute on a content roadmap that engages key personas at each point in the customer journey, from top-funnel acquisition to nurture and ongoing customer education, both on Nium offerings as well as the industry Build, develop and manage a high-performing team and culture to achieve breakthrough results; exceptionally high standards and holds self and others accountable Generating editorial ideas and concepts Work with regional Growth Marketing teams to ensure content development aligns with funnel-building objectives for each target segment Measure the impact of our content strategy as well as the performance of individual assets and proactively refine our resource allocation and prioritization accordingly Requirements: 5-7 yrs experience in Supporting production applications on AWS or other cloud platforms Good knowledge of RDBMS (PostgreSQL or MSSQL) and NoSQL databases Willing to work in day/night shifts Understanding of troubleshooting and monitoring microservice and serverless architectures Working knowledge of containerization technology and various orchestration platforms. e.g., Docker, Kubernetes etc. for troubleshooting and monitoring purposes Experience in build and deploy automation tools (Ansible/Jenkins/Chef) Experienced in release and change management, incident, and problem management both from a technology and process perspective Familiar with Server log Management with tools like ELK, and Kibana Certification in ITIL, COBIT or Microsoft Operations Framework would be an added plus Experience with Scripting languages or shell scripting to automate daily tasks would be an added plus Ability to Diagnose and Troubleshoot Technical Issues Ability to work proactively to identify the issue with the help of log monitoring Experienced in monitoring tools, frameworks, and processes Excellent interpersonal skills Experience with one or more case-handling tools like: Freshdesk, Zendesk, JIRA Skilled at triaging and root cause analysis Ability to provide step-by-step technical help, both written and verbal What we offer at Nium We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office). We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. - 2022 Great Place To Work Certification - 2023 CB Insights Fintech 100 List of Most Promising Fintech Companies . - CNBC World’s Top Fintech Companies 2024. We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more! We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone. For more detailed region specific benefits : https://www.nium.com/careers#careers-perks For more information visit www.nium.com Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice .

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Key Responsibilities Partner Collaboration: Work closely with Freshworks’ certified partners to identify, qualify, and close SMB new business opportunities. Pipeline Management: Own and manage a partner-led pipeline, ensuring healthy coverage, accurate forecasting, and consistent follow-up. Enablement: Support and enable partners by providing sales collateral, and insights into successful sales strategies for SMB customers. Co-Selling: Join partner calls, demos, and meetings to assist in closing deals or advancing opportunities. Lead Conversion: Follow up on leads generated via partners and collaborate to convert them into paying customers. CRM & Reporting: Maintain up-to-date records in the CRM system (e.g., Salesforce) and share regular updates on partner performance and pipeline status. Quota Attainment: Meet or exceed monthly and quarterly new business revenue targets via partner-driven sales. Qualifications 2–4 years of inside sales or channel sales experience, preferably in SaaS or tech. Proven experience selling into the SMB segment . Strong understanding of partner/channel sales models. Excellent communication, presentation, and relationship-building skills. Experience using CRM systems A proactive, self-starter mindset with strong organizational skills. Team player who can collaborate across sales, marketing, and partner teams. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Description We are looking for a Knowledge Management Lead to join our growing global team at Sectigo. The Knowledge Management Lead plays a critical role in driving continuous learning, knowledge sharing, and customer self-service excellence. This individual will be responsible for overseeing the team's training needs — both technical and customer service-focused — while also managing the internal Knowledge Base, customer-facing self-service tools (including chatbot solutions), and initiatives that enhance the overall customer experience. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Training & Enablement Identify and assess ongoing training needs for both technical and customer service skills across the support team. Develop, coordinate, and deliver training programs (internal, external, self-paced, and instructor-led). Work closely with team leads and subject matter experts to bridge knowledge gaps. Create skill matrices to track progress and ensure learning objectives are met. Maintain training records and measure training effectiveness through performance metrics and feedback. Knowledge Base Management Own and maintain the Knowledge Base (KB) strategy for both internal and external audiences. Ensure content is accurate, up-to-date, well-organized, and aligned with evolving business and product needs. Define and manage processes for content creation, approval, review cycles, and retirement. Leverage analytics to identify gaps and prioritize content updates. Self-Service Tools & Customer Experience Manage and enhance self-service platforms such as chatbots, virtual assistants, and online support resources. Collaborate with IT, Product, and Customer Experience teams to improve the functionality and effectiveness of these tools. Ensure self-service resources align with customer expectations and reduce case volumes through proactive content updates. Monitor performance through metrics like deflection rates, engagement, and resolution satisfaction. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: A bachelor’s degree or relevant years of working experience in related fields is required. An advanced degree in related fields is strongly preferred. Experience Minimum of 5+ years of experience in Knowledge Management, Training, or Customer Support leadership roles is required. Experience in the cybersecurity and/or CLM industry is strongly recommended. Ideal Candidate Profiles, Talents, And Desired Qualifications Strong background in technical training and content creation. Hands-on experience with Knowledge Management Systems, CRM, and chatbot platforms (e.g., Salesforce Knowledge, Zendesk, Freshdesk, etc.). Excellent communication, facilitation, and collaboration skills. Analytical mindset with the ability to interpret data and drive decisions. Customer-centric with a focus on continuous improvement. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Job Title: Tele caller – Inbound/Outbound Support Department: Customer Support Location: Sector 70, Noida Working Hours: 10:00 AM – 7:00 PM (Monday to Saturday) Employment Type: Full-time Experience Required: Minimum 1 year in telecalling or customer support Job Description: We are hiring a dedicated and customer-focused Telecaller (Inbound Support) to handle incoming calls and assist customers with timely resolutions. The ideal candidate should have strong communication skills in Hindi and English, basic Excel knowledge, and prior experience with customer support tools like Richpanel, Freshdesk, or Zoho Desk.Key. Responsibilities: Handle inbound and Outbound customer calls and provide clear, helpful resolutions. Manage and respond to customer queries using WhatsApp, Email Maintain accurate call records, customer information, and follow-up actions. Communicate fluently in Hindi and English (both verbal and written). Coordinate with internal departments for complex or escalated cases. Use Microsoft Excel to log data and prepare basic reports. Requirements: Minimum 1 year experience in tele calling/customer support. Strong verbal and written communication skills in Hindi and English. Calm, patient, and professional approach to handling customer concerns. Preferred Qualification: Graduate in any stream Experience in an inbound/outbound support role, preferably in e-commerce or services

Job Summary: We are seeking a proactive and detail-oriented Full Stack Developer for an L1 Support role with hands-on experience in Angular, Node.js, and MongoDB. The candidate will be responsible for monitoring production systems, identifying and resolving basic technical issues, escalating complex problems, and providing timely support for deployed applications. Key Responsibilities: Monitor and support production applications built with Angular and Node.js. Triage incoming tickets and debug front-end/back-end issues. Perform initial analysis of bugs, errors, and performance issues. Write scripts or minor code fixes for immediate production support. Coordinate with L2/L3 teams to escalate and resolve critical issues. Analyze MongoDB logs and queries to assist in issue resolution. Perform basic server health checks and API response monitoring. Document issue reports, fixes, and recurring incidents. Participate in release validations and smoke testing during deployments. Create and maintain support dashboards or monitoring alerts if needed. Required Skills: Strong understanding of Angular (v8+) with basic debugging skills. Proficiency in Node.js (Express.js preferred) for server-side issue analysis. Familiarity with MongoDB (including Compass and basic queries). Understanding of REST APIs, JSON, and common HTTP status codes. Basic shell scripting or command-line skills. Knowledge of tools like Postman, Swagger, and Git. Ability to read and understand logs for issue identification. Preferred Qualifications: 1–3 years of experience in full stack development or support. Experience with ticketing tools like Jira, Freshdesk, or ServiceNow. Exposure to monitoring tools like Grafana, Kibana, New Relic, or ELK Stack. Good communication skills for client coordination and documentation. Shift/Availability Requirements: Willingness to work in rotational shifts (if required). Available on-call for critical production issues or during deployment windows. Soft Skills: Strong problem-solving and analytical skills. Ability to work independently and under pressure. Quick learner with a focus on process adherence and documentation. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹100,000.00 per month Schedule: Day shift Morning shift Night shift Rotational shift Ability to commute/relocate: Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Experience: Full-stack development: 1 year (Preferred) Work Location: In person Speak with the employer +91 9741246780

Job Title: Customer Support Executive (South Indian Languages) Location: New Delhi Company: Genefied About Genefied: Genefied is a forward-thinking technology company focused on enabling businesses to build trust through innovative product authentication, loyalty, and engagement solutions. We empower brands to digitize customer experience through intelligent SaaS platforms. Job Summary: We are looking for a proactive and customer-focused Customer Support Executive fluent in at least two South Indian languages (Telugu, Tamil, Malayalam, Kannada), along with Hindi or English. You will serve as the first point of contact for our customers, assisting them with product queries, troubleshooting issues, and ensuring a seamless support experience. Key Responsibilities: Handle customer queries and complaints through calls, emails, chat, and other channels. Communicate fluently and empathetically in South Indian languages to cater to regional customers. Maintain a deep understanding of company products and services to provide accurate information. Troubleshoot issues, escalate technical problems, and follow up until resolution. Maintain records of customer interactions and update the CRM system. Collaborate with cross-functional teams to ensure customer satisfaction. Provide feedback to the product and technical team based on customer interactions. Ensure SLA compliance and high levels of customer satisfaction. Required Skills and Qualifications: Minimum 1–3 years of customer support or call center experience. Fluency in at least two South Indian languages: Telugu, Tamil, Malayalam, or Kannada . Good command of Hindi and/or English . Excellent communication and interpersonal skills. Patience, empathy, and problem-solving attitude. Proficiency in using support tools like Freshdesk, Zendesk, or similar CRMs (preferred). Ability to multitask, prioritize, and manage time effectively. Preferred Qualifications: Bachelor’s degree in any discipline. Experience working in a tech/SaaS/startup environment. Knowledge of QR-code-based authentication, loyalty, or CRM platforms is a plus. Why Join Genefied? Dynamic and inclusive work environment Opportunities for growth and learning Work with a passionate and innovative team Flexible work options