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Incedo
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Technical Support Engineer

Technical Support Engineer

Incedo

3 - 5 years

5 - 9 Lacs

Gurugram

Posted:6 hours ago| Platform:

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Skills Required

customer service email communication salesforce zendesk salesforce service cloud visualforce freshdesk sfdc triggers customer support apex sales force development technical support servicenow data loader ticketing email support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Description :
As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements.

Roles & Responsibilities:
Provide support to customers through various channels such as phone, email, and chat. Resolve customer issues and escalate issues to the appropriate teams when necessary. Maintain accurate records of customer interactions and issues. Familiarity with customer service software like Salesforce Service Cloud, Zendesk, and Freshdesk. Technical Skills :

Strong customer service skills and experience in providing technical support.
Proficiency in voice, chat, and email communication channels. Familiarity with ticketing systems such as Zendesk, ServiceNow, or Salesforce. Ability to troubleshoot technical issues and provide effective solutions. Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner. Must understand the company's long-term vision and align with it. Qualifications

3-5 years of work experience in relevant field
B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred

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Technical Support Engineer