4032 Flex Jobs - Page 5

Overview Senior Software Developer (Java) WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Senior Java developer , we need you to focus on the customer (in this case a government) to give them a secure, reliable system. You will be working with a diverse team of like-minded people trained in various other technologies. We work together to deliver valuable software changes efficiently. We use automation to improve our productivity, without sacrificing quality. We use continuous improvement feedback loops to streamline how we develop software. WHAT YOU’LL DO Review requirements from various customers to help define and prioritize new features. Investigate and fix incidents occurring in production systems Write code to team standards in order to implement and test new features. Identify and develop automated tests cases. Triage and fix bugs reported by users and testers. Accurately estimate effort on new stories and tasks. Contribute to definition and implementation of Devops pipelines to build test and deploy code as required. Participate in reviews of everything from low level code to sprint performance or definition of new features. Document new features using agreed standards. Collaborate with colleagues in your scrum team and with other teams on companywide initiatives and innovation. Mentor the technical approach of team members, if needed. Lead code reviews Work with teams, both SITA and external to clearly understand, document and solve issues Qualifications ABOUT YOUR SKILLS Bachelor’s or master’s degree in computer science, software engineering, or a related field. At least 5+ years experience working in a development role. Proven experience in Java programming, with a focus on building scalable and high-performance back-end applications. In-depth knowledge of the Spring Framework and some of its various modules for efficient development. Practical application of software design patterns Experience interfacing to messaging systems, using JMS for real-time data processing. Worked in an agile or devops environment, preferably with scrum or Kanban Be able to clearly communicate technical requirements and solutions WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM: The Platform Site Reliability Engineer (SRE) will play a key role in maintaining and enhancing systems operational efficiency. This SRE role will be responsible for maintaining and improving the reliability, scalability, and performance of our On-Site and Cloud services platform connectivity stacks. This role will focus on deployment automation and system optimization, ensuring consistent performance and reliability. The ideal candidate will have good problem-solving skills and a strong desire to implement scalable and sustainable technological solutions. Part of the scope includes a close working interlock with development, operations, and IT teams to automate and optimize our systems, ensuring they are highly available, performing, and resilient. WHAT YOU WILL DO: Manage and maintain Public Cloud and On-Site service environments. Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding Monitor system performance, identify bottlenecks, and execute pipeline optimization Collaborate and partner with development, engineering and Operations teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning Ensure high availability and performance of VMware infrastructure through proactive monitoring and capacity planning Automate routine tasks and create tools to improve team efficiency and system robustness Automate routine tasks and create tools to improve team efficiency and system robustness Implement comprehensive service metrics to track and report on system reliability, performance, and efficiency Balance feature development speed and reliability with well-defined service-level objectives Conducting post-incident reviews to prevent recurrence and refine the system reliability framework Qualifications ABOUT YOUR SKILLS 3-5 years of experience with VMWare vSphere environments including ESXi, Hypervisor layer, vCenter, NSX-T and associated VMWare products with respect to configuration, management, and troubleshooting. Experience with Linux or Windows operating systems. Familiarity with or understanding of DevOps culture and practices. Proficient in scripting, in languages such as Python, PowerShell, Bash, etc. Good diagnostic and problem-solving skills with the ability to analyze systems logs and data. Competence in using Cloud services for deploying, scaling and managing applications and infrastructure (Public and Private Cloud). Bachelor’s degree in computer science or related discipline. NICE-TO-HAVE VMWare Certifications Versa is a plus Experience or understanding of CI/CD pipelines and use of Terraform. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Lead Infrastructure Security Architect you will be accountable for designing the security technology architecture structure of the SITA WAN and SDWAN and SSE Solutions sold to SITA customers. This has to be done in accordance to the business requirements, CISO policies and relevant vendor capabilities. WHAT YOU’LL DO Analyze the technological needs of customers on security for WAN and SDWAN Architecture together with product managers requirements Design corresponding security infrastructure platform, integrated with platform network Consider hardware virtualization and interactive solutions according to existing security strategies, processes and standards Support Solution Integration with customer ecosystem (AD, PKI) Collaborate with various stakeholders within SITA (Product, Operations) to meet Network Security project and product objectives Support the validation through lab and pilots Be the expert level of support for Security Deployment during service activation and transition phase Provide Engineering Life cycle management (new releases validation, new features) Analyze implications of security technology evolution on product portfolio and recommend evolutions Support Solution Designers and Project Managers on customer projects Support Operations in case of problem escalation Qualifications ABOUT YOUR SKILLS 8+ years experience in a Network and Security environment Expertise in security network design, operational support, hands-on implementation and configuration of network elements Advanced knowledge of network and security protocols Excellent communication skills. Must be able to interact with internal stakeholders, customers, business partners and represent SITA Degree in a technical discipline (e.g. Network and Security) or sufficient work experience to demonstrate proficiency at this level. Experience and Industry certification in Network and Security domain/products in particular on WAN and SDWAN is desirable WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM A Lead Architect serves as a bridge between Sales, customer-facing teams, and technical departments. They provide technical expertise to Sales teams by crafting solutions that align with customer needs and leverage cutting-edge technology effectively. We’re seeking a highly skilled and hands-on Lead Architect to join our dynamic Customer Solutions team. In this role, you’ll not only drive solution design at a strategic level but also roll up your sleeves to code, prototype, and validate technical designs where needed. You’ll play a critical role in shaping solutions that address customer challenges beyond our core product offerings. This is a role for someone who thrives in both designing architectures and diving into technical details , collaborating across teams like Enterprise Architecture, Product Development, Sales, and Delivery to bring ideas to life. The world is changing. Are you ready to define the future of travel with us? WHAT YOU’LL DO Work closely with Sales to analyze complex business challenges and requirements beyond core product capabilities. Design and develop technical solutions hands-on , including proof-of-concepts, prototypes, and technical validations where required. Architect innovative solutions that balance customer needs with feasibility, scalability, and cost-effectiveness. Leverage your deep technical expertise (.NET, Java, Cloud, API design, etc.) to provide guidance and actively participate in technical design reviews. Collaborate with cross-functional teams to ensure alignment with SITA’s strategy and customer success. Prepare and present comprehensive technical proposals, architecture diagrams, timelines, and estimates. Identify potential technical risks early and develop mitigation plans. Engage with stakeholders to explain and defend solution designs, addressing both technical and business concerns. Stay abreast of emerging technologies and industry trends to bring innovation into solution designs. Provide detailed solution documentation for a smooth handover to implementation teams. Qualifications: ABOUT YOUR SKILLS Proven experience in customer-facing technical sales or solution architecture , with a strong background in pre-sales activities. Hands-on coding experience in technologies such as .NET, Java, and modern web frameworks, with the ability to build prototypes and validate designs. Strong knowledge of solution architecture across infrastructure, applications, and integrations (Cloud and On-Premises environments). Experience with cloud platforms (preferably Azure and AWS both) , including designing cloud-native architectures. Proven ability to respond to RFPs and craft compelling, technically sound proposals. Excellent communication skills to engage technical and non-technical stakeholders effectively. Strong problem-solving abilities and a mindset that balances strategic vision with technical detail. Familiarity with enterprise integration patterns, APIs, and microservices architecture. A passion for staying close to technology while influencing strategic decisions. Ability to mentor and coach dev. teams on architecture best practices and design patterns. NICE-TO-HAVE Experience with DevOps practices and tools (CI/CD pipelines, containerization using Docker/Kubernetes). Familiarity with modern front-end frameworks (e.g., Angular, React, or Vue.js). Understanding of security best practices in solution architecture, especially for cloud and hybrid deployments. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM Senior Software Developer – Client Side As the Senior Software Developer, you will be involved in Client-Side designing, developing and maintaining specific modules within an application or system using existing and emerging technology platforms. Reporting to the Lead Software Developer, you will be a part of the Product Engineering and Integration team that is responsible for the development of SITA’s biometric development. At SITA, we achieve more, together. Are you ready to join us? WHAT YOU’LL DO Writing and delivering code for features and modules, debugs existing code and modules and provides technical guidance to less experienced Developers - FTEs, Contractors, Offshore Partner Resources; Following coding guidelines and practicing and all technical processes and ensures they are followed by less experienced Developers; Developing and validating estimates for technical work that will be undertaken; On an as needed basis assigning and allocating defects to less experienced Developers; Participating in analysis of requirements for designing new application and system features Qualifications ABOUT YOUR SKILLS Bachelors or Masters degree in Computer Sciences or Engineering is essential; Solid knowledge of a mainstream Object Orientated language (C#); Solid knowledge of SOA: XML Web Services, SOAP, REST; Solid knowledge of Object Oriented code design; Solid knowledge of MVC, WPF and XAML is a must; Experience in hardware SDK integrations; Demonstrate good understanding of networking concepts; Demonstrate the ability to apply application design concepts and design patterns; Advanced knowledge of version control / source code management (Git preferred) ; Ability to coordinate multiple technical streams of work to produce a complete solution; Ability to estimate and also lead the estimation process for small initiatives; Ability to work well both independently or as a member of a team. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. ABOUT THE ROLE & TEAM: Join our innovative and fast-paced Border’s Infrastructure / Platform team as an Infrastructure Engineer, where you'll play a pivotal role in shaping the underlying infrastructure of our industry leading products. The team underpins all our portfolio and is one of the core team which adheres and implements DevOps tool, Technology, and Principles and work on some of the most innovative tech. If you have an automation first mindset, and a thrive in a collaborative and dynamic environment, we invite you to join us on this exciting journey. Apply now to be a key player in shaping the future of our platform! Be at the forefront of technological advancements, contributing to a dynamic and forward-thinking Infrastructure platform team. Work alongside diverse and talented individuals, fostering creativity and knowledge exchange. Develop professionally and advance in a rapidly evolving industry. Contribute to the development of a platform that makes a significant impact in the industry. WHAT YOU WILL DO: Utilize a diverse set of tools such as Azure DevOps, Jenkins, and Ansible to automate the software development lifecycle. Own end to end deployment of a product and make sure the product is operationally ready. Review requirements from various product lines to help product owner define and prioritize new features which are needed for infrastructure and deployment. Participate in Scrum meetings to plan, prioritize and estimate work. Work with Delivery leads, Developers and Testers to troubleshoot specific issues, including recreating pipelines or deployment code, validate environment configuration, etc. Install, configure, and manage both cloud-based and on-premises applications. Contribute to definition and implementation of DevOps pipelines. Participate in reviews of everything from low level code to sprint performance or definition of new features. Document new features using agreed standards to encourage adoption with platform consumers. Collaborate with colleagues in your scrum team and with other teams on companywide initiatives and innovation. Qualifications EXPERIENCE: Bachelor’s or master’s degree in computer science, software engineering, or a related field. At least 7 years’ experience working in a DevOps role. Have previous experience in troubleshooting Java applications. RHEL Linux or Equivalent. Must have knowledge of Ansible and Kubernetes Should understand Microsoft Azure stack (Fundamentals) Dev/Test/Prod Environment support and Automation NICE-TO-HAVE: Familiarity with MongoDB and Elasticsearch for effective data management. Understanding of Kafka and Ldap. Knowledge of Terraform. Concept of Agile, HA, Resiliency, Scalability. ITIL, Operational requirements and Support. WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our w SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: Flex Week: Work from home up to 2 days/week (depending on your Team's needs). Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! Competitive Benefits: Access competitive benefits tailored to the local market and your employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM: The ideal candidate will be a self-starter person with experience implementing and administering all aspects of ServiceNow in an enterprise-class environment. The candidate may also have similar experience with related technology services and can deliver excellent results with minimal supervision. The candidate will demonstrate excellent interpersonal and communication skills, have a strong attention to detail, and possess maturity, professionalism, and Judgment Work You can manage distant teams and enjoy working with others of diverse backgrounds. WHAT YOU’LL DO: The candidate will work closely with customers, internal and external, as well as other team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. ServiceNow Development : - This includes technical consulting and software development services on the ServiceNow platform. These services would encompass changes, enhancements and new functionality in currently deployed instances. ServiceNow Strategy : -The person will provide analysis and coordination for upcoming ServiceNow releases. This will highlight new and revised functionality that is relevant to SITA’s stated business objectives. The candidate will also be available to consult with SITA on the optimization of existing ServiceNow and ESB applications, providing recommendations where appropriate. He/she must leverage, and update test scripts created by the main project and where necessary, create new test scripts, run them against the new / updated functionalities and provide results prior to the maintenance release. ServiceNow Maintenance: - This includes activities related to the routine maintenance of the ServiceNow platform. The ServiceNow-related activities would include incident response, incident resolution, defect management, performance optimization, upgrades, patches, user administration, group administration, role administration, domain administration, security response and optimization as well as the administration of all active ServiceNow features and functions. Responsible: - For coding, testing, implementing, maintaining, and supporting changes in the application and Workflows. Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow. Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests. Identify system deficiencies and recommend solutions. Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations twice a year. Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools. Ensure tool configuration consistency across Development, QA, and Production environments. Participate in ongoing production support and end user support. Provide Demo sessions and Train the Trainer sessions for users Qualifications ABOUT YOUR SKILLS: Experience and Certifications: 8+ years of experience with ServiceNow required. 10+ years of experience with IT Industry ITIL Foundations certification is preferred. ServiceNow Certified System Administrator required. ServiceNow Certified Application Developer preferred. ServiceNow CIS preferred. ServiceNow Micro Certifications preferred. Experienced in implementation of ITSM solution using industry best practices. Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation. Good experience on support activities Required Skills: Agile methodology. Azure Dev Ops experience. Hands-on experience in configuration and customization of ServiceNow instances Experience with ServiceNow implementations Experience in supporting and troubleshooting ServiceNow Workflows, involving multiple external systems and tools. Hands-on experience in creation, configuration, and customization of Workflows using Flow Designer and Classic Workflow. Experience on the Development of Custom Applications on the ServiceNow platform based on customer requirements. Hands-on with the design and modification of ServiceNow forms, workflows, scripts, transform maps, web services, inbound email actions, SLAs, and other ServiceNow administrative tasks. Experience in multiple ServiceNow implementations. Experience of ServiceNow scripting (Business Rules, UI Pages, UI Macros, etc.) Create and manage scripts and workflow Experience on Service Portal development and troubleshooting. Experience defining/creatin Service Catalog Items, along with workflows. Good knowledge of ServiceNow best practices and latest ServiceNow features. Team player and self-starter. NICE-TO-HAVE: Experience working in a complex ServiceNow environment with LDAP/ SSO/ domain separation. Experience with ServiceNow Workflows technologies (Flow Designer, Classic Workflow) Experience of custom applications development in ServiceNow. Monitor health, usage, and compliance of ServiceNow system. Experience with HTML coding and Jelly script. Experience with ServiceNow Agile and Test Management applications. Knowledge of web technologies and cloud computing principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation. Strong verbal communication, Strong presentation and writing skills. Experience producing technical and end user documentation. Experience with CSM, ITOM, Telecom Order Management Ordering (sales & order management and network inventorying management), Integration Hub, SAM, FSM WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Senior Test Analyst ( Python & Playwright ), you play a crucial role in ensuring the quality and reliability of software products. Your responsibilities will encompass a range of activities focused on planning, executing, and managing testing processes. You will contribute to the technical design, development, and maintenance of applications and systems using existing and emerging technology platforms. Reporting to the Software Development Manager, you’ll be part of the Product Technology and Engineering team, helping to ensure that our software is verified and validated against the functional and non-functional specifications through well-defined test cases and automation practices. The world is changing. Are you ready to define the future of travel with us? WHAT YOU’LL DO Plan automation for projects according to test strategy Create high level test scenarios Produce and maintain complex automation test scripts utilising standard automation framework. Work with offshore partners and ensure they are following all standards and procedures Actively feed into the Automation Framework Execute automation scripts, in pipeline, and investigate any failures Perform manual exploratory testing Provide detailed analysis of all testing carried out ensuring all defects are logged and managed correctly Ensure tests are correctly traced to requirements Work closely with other team members and report progress to manager Where required raise issues in project meetings ensuring stakeholders are aware Ensure test assets that are auditable follow company guidelines Specify requirements for environment data resources and tools Mentor less experienced Automation Engineers ensuring they have the skills and knowledge to perform their roles Actively provide feedback to management which may result in new working practices or general improvements Qualifications ABOUT YOUR SKILLS University degree or equivalent, preferably in Computer Science, Engineering, Mathematics, or similar. ISTQB Foundation Certificate in Test, Principles of ISTQB. Minimum 5 years’ experience in software development or testing (aviation industry preferred). Hands-on experience with Playwright and Python for automation testing. Experience with automation frameworks such as Robot (Python) and TestNG (Selenium). Solid experience testing APIs (RESTful/SOAP). Working experience in DevOps or Agile environments with strong Agile principles knowledge. Familiarity with risk-based and model-based testing approaches. Effective written and verbal communication meeting product/project requirements; working knowledge of MicroFocus tools including ALM Octane. Proficient in change control, risk and issue management tools, data analysis, documentation, and at least one programming language – Python preferred. NICE-TO-HAVE Knowledge of BDD beneficial. Knowledge of ISO 9001, certification useful. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM The Business Operations Manager leads centralized functions under Professional Field Services. This role drives their strategic development, financials, and continuous adaptation and alignment to the strategic goals and values of the function and the wider corporate organization. WHAT YOU’LL DO In this role you will build and run the centralized processes required to deliver a modern and digitalized Professional Field Services function for SITA. Key process will include: Managing the dispatch of Field Engineers to completed planned activity Monitoring performance of the Field Service engineers and working with the regional Field Service managers to address any performance concerns. Overall process ownership for spares management, assets tracking and recycling activities Supporting the GEO-Presales teams by creating the standard Field Service offerings Management and tracking of overall Field Service capacity, demand forecasting and H&S stewardship, ensuring our engineers are equipped to operate in a safe manner. Leadership & Cultural Transformation Proactively drive cultural and operational changes aligned with SGS and SITA objectives, fostering a culture of continuous improvement and innovation. Lead strategic roadmaps to align business goals with transformation initiatives. Operational Excellence & Standardization Drive product standardization across GEO sales and centralized functions to ensure consistency and alignment with customer success objectives. Identify and integrate new technologies to improve efficiency, competitiveness, and service quality in CSO and PFS operations. Implement operational improvements, best practices, and change management strategies to enhance team efficiency and standardization. Strategic Resource Planning Develop and maintain capacity and demand models to align resources with internal and external needs, ensuring efficiency and scalability. Oversee transformation project budgets, identifying opportunities for cost optimization and value maximization. Financial Oversight & Reporting Deliver proactive financial counsel and overall financial management for GEO Organizations (PFS). Automate and provide regular management reports to senior leadership, ensuring transparency on transformation progress and operational performance. Track KPIs to measure productivity, identify optimization opportunities, and align teams with customer success goals. Cross-Functional Collaboration & Stakeholder Engagement Build and maintain cross-functional relationships with GEOs and stakeholders to deliver customer value and continuous service improvement. Support related bids by providing strategic input and aligning with transformation initiatives. Training & Knowledge Enhancement Develop and implement training programs to boost skills and knowledge within central teams. Ensure centralized functions maintain up-to-date knowledge of SITA products and services to effectively manage internal and external customer relationships. Qualifications ABOUT YOUR SKILLS Bachelor’s degree in business administration, Operations Management, or a related field (required). Master’s degree (MBA or similar) is a plus. 8- 10+ years in operations management, transformation leadership, or strategic planning roles. Proven experience leading cultural and operational transformations in global organizations. Expertise in financial management, process standardization, and resource optimization. Technical Skills: Data Analytics Knowledge of Products / Services ServiceNow Administration Field Service Management Tools Customer Relationship Management Tools Automation & AI Functional Skills: Leadership & Talent Development Strategic Planning Problem Solving Communication Change Management Influence & Negotiation Stakeholder Management Performance Measurement Innovation ITIL Financial Management Please Note that Extensive Travelling will be required in this position – up to 50%. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. PURPOSE We need an Information/Instructional Designer to support our e-learning and content development activities as part of the Sales and Commercial Excellence program. The role will be primarily responsible for creating and maintaining a wide variety of e-learning content, software simulations, informative videos, brochures, assessments, etc. using tools such as the Articulate suite and Camtasia. They need to collaborate with subject matter experts, apply instructional design theories and methods, and utilize multimedia tools to enhance the learning process. What You Will Do Create engaging learning activities and compelling course content that enhances retention and transfer Work with subject matter experts and identify target audience’s training needs State instructional end goals and create content that matches them using SITA Brand guidelines Record and edit software simulations including ‘Show Me’ and ‘Try Me’ Visualize instructional graphics, the user interface and the finished product Conduct instructional research and analysis on learners and contexts Apply tested instructional design theories, practice and methods Provide exercises and activities that enhance the learning process Create supporting material/media (audio, video, simulations, role plays, games etc) Decide on the criteria used to judge learner’s performance and develop assessment instruments Maintain project documentation and course folders Handle multiple projects or large projects by applying basic project management skills and provide task activity dependencies and timelines to the subject matter experts. Qualifications Qualifications Bachelor's degree Degree in Technical Writing English Journalism or Certified Trainer preferred Degree in Education Instructional Design or Instructional Systems Design EXPERIENCE Minimum 5 years’ experience of technical writing or designing learning material in the IT space KNOWLEDGE & SKILLS Excellent knowledge of learning theories and instructional design models Proven working experience in instructional design and with instructional technology Lesson and curriculum planning skills Ability to write effective copy, instructional text, audio scripts/video scripts Solid knowledge of course development software and at least one Learning Management System (LMS) Visual design skills Research and Information gathering skills Excellent writing skills Excellent communication skills TOOLS Articulate 360 Suite (a must) Camtasia (a must) Vyond Visual design such as Photoshop or Illustrator WHAT WE OFFER At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe: Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers) Flex Day: Shape your workday to suit your life and your plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health – a personalized, proactive platform to support diverse wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Access competitive benefits tailored to the local market and your employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. For your security, during a SITA hiring process: Never respond to an email asking for a payment, your credit card number or a copy of your bank details; Always check the sender's address before opening the message. For SITA, the address must be equal to “givenname.surname@sita.aero”. Otherwise, it is a fraudulent message; All open positions are published on SITA official website and we encourage candidates to apply through it directly. In case of issues with uploading your CV or accessing the application system, please contact us @ careers@sita.aero

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Solution Engineer Manager, you will collaborate on the technology planning, strategy, direction, and design choices within LAN, WiFi, and Wireless solutions. These solutions are key to meeting the business requirements of SITA customers. This includes providing guidance, support, and advice in the proposal, implementation, and deployment of any new or existing product developments as part of a customer solution. You will be accountable for shaping customer success by translating business needs into scalable technical solutions Reporting to the Product Portfolio Manager, you will be a part of the Connectivity Team of Solution Engineers and Product Managers responsible for bringing to customers the latest innovative solutions. WHAT YOU’LL DO Provides technical qualification and owns the technical aspects of connectivity proposals submitted to customers. This is achieved through a deep knowledge of current, new, or evolving connectivity technologies, specifically within the domains of LAN (switches, routers), WiFi Access Points, Wireless (Mobile data connectivity via eSIM/SIM, Mobile WIFI/Portable Hotspot, LEO Satellites such as Starlink) Designs and coordinates the development of standard and complex connectivity solutions. These solutions may involve multiple parties, both internally and externally, including the selection of 3rd party vendors to meet customer requirements for network connectivity, wireless technologies, and security. Promotes SITA by providing customers with comprehensive, up-to-date information on current products, product enhancements, and new solutions in the connectivity areas through customer meetings and workshops. Ensures that the designs are efficiently implemented Right the First Time (RFT) and are operationally supportable. Collaborates with colleagues to gain and share ideas and opportunities related to connectivity. Lead mentor and coach staff and organize technical training and certification on the connectivity products and technologies supporting the ATI. Supports account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice, specifically in the areas of connectivity Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term. Qualifications ABOUT YOUR SKILLS 5-8 years of experience in Information Technology, Telecom Industry, or Air Transport Industry technology in technical design, architect, or pre-sales role Proven track record in producing, communicating, and documenting successful technical customer solutions Pre-Sales Business PROFESSION COMPETENCIES Aruba, Juniper, Cisco LAN, and WiFi Tellabs GPON would be a plus Mobile Operators’ data connectivity (local or roaming) Cradlepoint, Celerway, or similar vendor Starlink or similar vendor knowledge Cybersecurity solutions, including Deep Packet Inspection / Filtering, would be a plus Addressing Customer Needs and supporting business development Cross-functional collaboration Partnering for Clients' Success Quality in Solution Design Requirements Analysis System and Technology Integration BS-level Technical Degree or equivalent experience in Computer Engineering Technologies At least one technical certification is required among: Aruba Certified Mobility Associate (ACMA), Aruba Certified Switching Associate (ACSA), Aruba Certified Design Expert (ACDX) The following certificates would be a plus: Cisco CCNA (Cisco Certified Network Associate), Cisco CCNP Enterprise (Cisco Certified Network Professional Enterprise), Juniper JNCIS-MistAI (Wireless Specialist), and Juniper JNCIS-ENT (Enterprise Routing and Switching Specialist). WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE Manages service delivery, ensuring coordination across functions and continual improvement of delivery processes. Leads and develops employees by driving performance, fostering growth, resolving conflicts, and aligning team efforts with organizational goals, while ensuring compliance and effective communication. What will you do: Oversees day-to-day operation and performance of a team responsible for successful ordering and delivery of customer orders as per agreed scope, quality and time. Provides direction and leadership to the team, aligning their efforts with organizational goals and fostering a positive, motivating work environment. Monitors, assesses, and provides feedback on individual and team performance, supporting professional development and addressing conflicts constructively. Guides team members through coaching, mentoring, and clear communication to enhance their skills, align objectives, and ensure efficiency. Acts as a role model of organizational values, ethics, and policies, supporting change initiatives and promoting workplace culture in line with company strategy. Manages and optimizes resources Handles day-to-day operational escalations and owns their timely resolution Analyses operational data to identify trends, bottlenecks, and areas of improvement and works with relevant parties to implement viable solutions Develop and maintain operational procedures to enhance efficiency and minimize gaps Ensures compliance with established tools and processes Make informed decisions balancing team needs and business objectives. Collaborates with cross-functional teams to resolve operational issues and improve service delivery. Leads initiative to identify and implement continual improvement opportunities in delivery processes Qualifications Educational Background Bachelor’s degree in business administration, Operations Management, Information Technology, or a related field. Master’s degree in business administration (MBA) or a relevant field is a plus. Qualifications Professional certifications in ITIL, Lean Six Sigma, project management or similar service management frameworks are highly desirable. Leadership and people management training and certifications. Fluent in English, Other foreign languages are a plus Experience 8-10 years or more in project management and supervisory roles managing people directly Ideally 3-5 years in IT solutions provider environment with knowledge of SITA-like products and underlying technologies Extensive experience in service delivery, preferably in a leadership or managerial role. Experience in managing and developing teams, including performance management, coaching, and mentoring. Demonstrated experience in tracking/ analyzing performance metrics and driving improvements Experience in resource allocation and workforce capacity management WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: Flex Week: Work from home up to 2 days/week (depending on your Team's needs). Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! Competitive Benefits: Access competitive benefits tailored to the local market and your employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM The Senior Software Developer (Database Administrator) will play a pivotal role in the design, development, and maintenance of high-performance and scalable database environments. This individual will ensure seamless integration of various database components, leveraging advanced technologies to support applications and data systems. The candidate should possess expertise in SQL Server, MongoDB and other NoSQL solutions would be a plus. WHAT YOU’LL DO Manage, monitor, and maintain SQL Server databases both On-Prem and Cloud across production and non-production environments. Design and implement scalable and reliable database architectures. Develop robust and secure database systems, ensuring high availability and performance. Create and maintain shell scripts for database automation, monitoring, and administrative tasks. Troubleshoot and resolve database issues to ensure system stability and optimal performance. Implement backup, recovery, Migration and disaster recovery strategies. Collaborate with cross-functional teams to understand requirements and deliver database solutions that align with business objectives. Qualifications ABOUT YOUR SKILLS Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Over 6 years of experience in database administration, specializing in MongoDB and SQL Server. Proficient in shell scripting (e.g., Bash, PowerShell) for database automation. Expertise in query optimization, database performance tuning, and high-availability setups such as replica sets, sharding, and failover clusters. Familiarity with cloud-based database solutions and DevOps pipelines. Skilled in database security, including role-based access and encryption. Experienced with monitoring tools like mongotop, mongostat, and SQL Profiler. Knowledge of messaging queues (RabbitMQ, IBM MQ, or Solace) is a plus. Strong understanding of database administration best practices, design patterns, and standards. Demonstrates excellent problem-solving skills, attention to detail, and effective communication and teamwork abilities. NICE-TO-HAVE Professional certification is a plus. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Lead Network Infrastructure Engineer, you will design, implement, maintain and support network infrastructure services at airport in accordance with business and functional requirements, using appropriate SITA standards, policies and processes across multiple projects. WHAT YOU’LL DO Design & deployment of SITA WAN/LAN infrastructure at airports in accordance with agreed standards, meeting the agreed technical and functional business requirements and specifications. Ensures the integration of the requirements matches that of interacting systems applications and services both inside and outside of SITA in the wider airline community. Participates in full lifecycle of multiple small to medium projects ensuring the solution(s) developed are able to sustain the projects' functional and business requirements. Ensures all risks and issues that affect the project are raised following set processes and are actioned appropriately. Escalates risks and issues that pose a significant impact to deliverables. Qualifications ABOUT YOUR SKILLS At least 12 years’ experience in implementation or supporting network infrastructure platforms with experience in multiple full lifecycle implementations. B.E. or equivalent preferably in Computer Science, telecommunication or similar Proven expertise and knowledge of state-of-the-art network related technologies. Mastering LAN, WAN, routing, switching, firewalling is a must. At least CCNP/CCIP or similar certification. In-depth knowledge of Cisco MPLS L3 VPN , SD-WAN (Cisco or Versa) and Palo Alto Firewall is a must. Expertise in network design, operational support, hands-on implementation, and configuration of network elements for an international telecom service provider or at least in a large and complex enterprise LAN/WAN environment. Expert skills in MS Visio Excellent communication skills. Must be able to clearly interact with internal stakeholders but also external vendors and business partners and able to represent SITA Strong knowledge of standard engineering principles, theories, concepts, and methodologies (Requirement’s definition/analysis, design, tests, documentation) Team spirited, hard worker and Strong organizational skills NICE-TO-HAVE Azure or AWS Cloud ( desirable ) WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Senior Test Analyst, you play a crucial role in ensuring the quality and reliability of software products and responsibilities encompass a range of activities focused on planning, executing, and managing testing processes. You will be part of the technical design, development and maintenance of applications and systems using existing and emerging technology platforms. Reporting to the Software Development Manager, you will be a part of the Product Technology and Engineering team. You will be contributing to SITA’s success by ensuring the software is verified and validated against the criteria set out in the functional and non- functional specifications by defining test cases and ensuring their execution. The world is changing. Are you ready to define the future of travel with us? WHAT YOU’LL DO Analyze the new feature request together with scrum team and product owner and provide early suggestions to be considered for feature development. Work with Scrum team on day to day basis as a quality checkpoint for all development work. Design simplified but effective test cases and keeping regression test packs up to date with new and amended software or services. Maintain and run automation test scripts Create and capture all test documentations Defect management Performance testing Suggest best practices to improve the quality of the software. Help developers with automation test scripts. Highlight issues and risks at early stages to stakeholders. Qualifications ABOUT YOUR SKILLS Good experience in agile testing environment and knowledge of all software testing methodologies e.g. functional testing, integration testing, user acceptance testing etc. University degree or equivalent preferably in Computer Science Engineering Mathematics or similar. ISTQB Foundation qualification or recognized country-specific qualification desirable. Automation with knowledge of writing Gherkin scripts and some manual testing skills essential Tools in use include Selenium, Azure DevOps, Webdriver/TestNG/Cucumber, Java, RESTAssured, Jenkins, Postman, UFT and ALM Octane The person should have a knowledge of min. 1 programming language. Ability to work under pressure. Principles of Agile. Risk Based & Model based testing knowledge NICE-TO-HAVE Requirements Traceability Matrix skills DevOps/Continuous Integration knowledge WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. ABOUT THE ROLE & TEAM: This role is responsible for the successful project management and implementation of airline carriers into SITA Borders Management solutions as per agreed scope, costs and timelines in coordination with internal and external stakeholders. WHAT YOU WILL DO: Own and drive end-to-end coordination and management of Airline Engagement Process deliverables with airline carriers, carrier host system providers, governments and SITA internal functions, with the objective of certifying airline data into SITA Borders systems and activating airlines in Production. Initiate communication with airlines to explain government requirements. Document Airline Engagement materials; provide technical and operational information to Airlines. Manage the successful delivery of government and airline implementation with agreed scope, quality, and timelines and take corrective actions to manage any deviations to the agreed timelines. Conduct meetings with internal and external stakeholders and prepare presentations. Work independently or under supervision to complete assigned tasks. Proactively engage with airlines and governments to keep them informed at all times. Minimize the risk of delayed delivery and implementation problems by carrying out regular reviews of the progress of the customer requests. Create and maintain project management documents Work with relevant stakeholders to find resolution when implementation is at risk. Manage risks, issues and own escalations (in liaison with management) Ensure effective transition to SITA Operations and secure any sign-offs. Maintain Status reports and Sharepoint site for government related materials. Provide regular project reports to Customer and SITA stakeholders. EXPERIENCE: Have 5+ years of experience, including 2+ years of experience in Air Transport related solutions; Strong verbal and written communication skills; University degree or equivalent; Formal Project Management training and certification, or related work experience; Good time management skills; Self-starter to work well independently and comfortably with local and international teams; Flexible to work in different time zones whilst working with virtual teams in different geographical regions; Be accountable and agile in managing implementations, with a sense of ownership and proactivity; Motivated to work with colleagues and available resources to for own learning and development; Working with customers - You are committed to putting the customer first. As a result you proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction; Fluent in English language (other languages are an advantage); Proficiency in MS Office applications such as MS Word, MS Excel, MS Project and MS PowerPoint; Experience of working with Airline systems or Airline IT service providers is a plus; Basic understanding of network and message transport protocols such as Type-B, MQSeries, IPVPN (Desirable); Basic understanding of Airline Systems and Airline passenger data formats such as APIS PAXLST, PRL, PNRGOV (Desirable) WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: Flex Week: Work from home up to 2 days/week (depending on your Team's needs). Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! Employee Wellbeing : Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! Competitive Benefits : Access competitive benefits tailored to the local market and your employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM: This is an exciting opportunity to become an integral part of the SITA GNCC team. The role is an L3/Expert/SME role, responsible for building and deploying the service configuration including operational fault management for SITA SDWAN managed solutions, The ideal candidate will be responsible for configuring and troubleshooting LAN, WAN and SD-WAN, solutions to resolve our customers' technical issues. The candidate will support the customer by acting as the liaison between the customer and other internal teams. The ability to work in a complex networking environment is also preferred. WHAT YOU WILL DO: Responsible for the design, implementation, configuration, and support of SD-WAN Underlay and Overlay. Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support. Precipitating in the planning, deployment and delivery of network-related projects including the elements of global SD-WAN deployment Oversee the SD-WAN managed service for customers, ensuring that configurations are optimized. Schedule updates for customer services. Participate in meetings and reviews with customers, providing reports on the performance and projects. Manage customers’ configurations and execute changes or developments in their network or applications. Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements. Handle customers’ technical enquiries as well as service-related enquiries. Provide insights and recommendations regarding customers’ networks and their optimization. Support knowledge sharing and training, both internally and with customer teams. Design and Deployment of the SD-WAN Versa (preferred) & Versa and WAN optimization technologies for efficient delivery of the application data across LAN and WAN. Articulating the benefits of SITA SD-WAN solution to clients Day to Day configuration, management, and operations of firewalls, load balancers, SD-WAN architectures, and WAN automation technologies. Providing technical demonstrations and use cases of the system Gather information and configure different templates available in Versa SD-WAN, create Device Groups and Devices, and then onboard devices using the main provisioning and onboarding methods. Accountable for the technical areas of proposals submitted to SITA customers (Tier 3, Tier 4). Build customer service configuration as per customer service request form for SDWAN overlay Support the Project Manager and/or Customer Success Specialist with the coordination of the final delivery/migration steps. Define, and conduct the service acceptance tests Chair the service activation/migration conference and drive network change guideline/migration runbook and provide the service acceptance report. Qualifications WHO ARE YOU: Minimum Degree in Business Mgmt Computer Science Electronic Engineering or equivalent Telecommunications in country qualification. At least 8-10 years of experience in the Information Technology / Telecom Industry. Proven track record in producing, communicating, and documenting successful technical customer solutions Working Experience on enterprise customers projects: Network Solutions (MPLS & SDWAN) Must demonstrate a strong understanding of Firewalls Architecture with hands-on experience. Must have strong experience with Complex Routing & Switching Environments Will be an addon to have skills in Data Centre, ACI and Access. Ability to work independently is critical Experience in implementing patches. Strong troubleshooting and problem-solving skills Strong Customer Support and interpersonal skills are required Degree or equivalent experience in Engineering or Computer Technologies Change management/ Project Management knowledge along with ITIL knowledge Be autonomous and agile in changing environments, with a sense of initiative and proactivity Strong communication & Analytical skills Quality and process-oriented Attention to detail, understanding of process interlocks and dependencies Proficiency in English is a must, and knowledge of French/Spanish and/or German is considered an asset KNOWLEDGE & SKILLS: Versa Certified SD-WAN Associate (VNX100) Versa Certified Administrator - SD-WAN Specialist VNX300 Versa Networks secure SD-WAN Practitioner (VSDP) Cisco 300-415 ENSDWI /CCNP/CCDP/CCIP, ITILV3 Tech Stack: MPLS IPVPN, SDWAN VERSA (Preferred) / Viptela/Cisco, Network Boost, Riverbed, Z-Scalar, Voice - IP Telephony & security, routing protocols such as OSPF, EIGRP, BGP, RIPV2, MPLS, MPLS VPN, VoIP, ISDN DDR, Dial Solutions (PPP/L2F), Switching, DSL, IPSEC, GRE, Tunnelling, Underlay & Overlay protocols. Cat2900 series, Cat3550/3650 series, Cat3750, Cat4500, Cat6500 series, Nexus switches, Wireless LAN. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. ABOUT THE ROLE & TEAM: As Associate Technician Field Ops you will assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities. At SITA, we achieve more together. Are you ready to join us? WHAT YOU WILL DO: Be a part of the team that support Airport /Airline Operations and perform assigned tasks in a 24 x 7 , 365 days support operations in shift basis at SITA Delhi GCC center. Provide Service Operations support to internal and external customers in accordance with the terms of customer contracts and Service Level Agreements (SLAs). Ensure the proper functioning and maintenance of all internal and external systems and products serviced by Service Operations. Act as the customer SPOC when required, coordinating the scheduling of interventions with Customer's internal resolver groups and the Service Desk, maintaining high-level customer service and communication to resolve faults and incidents within the prescribed SLA. Provide incident and problem management support to the highest standards, coordinating resolution with the appropriate resolver groups. Ensure the shortest possible restoration times by initiating timely escalations to specialized resolver groups inside and outside SITA according to customer contract SLAs and monitoring requirements. Manage the replacement of faulty equipment through the use of spares, ensuring timely replenishment according to prescribed availability and sparing policy. Proactively detect problems related to service and infrastructure operations, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems. Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure operations. Use the appropriate tools and equipment to perform installations, interventions, and repairs in accordance with Service Operations and Delivery guidelines and instructions. Report and escalate unresolved problems to the next level. Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations. Perform Change Management Configurations Design and Implementation of supported Products & Systems. Liaise with local suppliers in the provision of services for SITA Service Operations centers and report on services provided to management. Document resolutions of problems. Provide on-site support to Users during the cutover of services. Continuously identify and document lessons learned, known errors, and operational knowledge for improved services. Provide call-out services when needed. Provide Service Operations support to internal and external customers in accordance with the terms of customer contracts and SLAs. Ensure the proper functioning and maintenance of all internal and external systems and products serviced by Service Operations. Act as the customer SPOC when required, coordinating the scheduling of interventions with Customer's internal resolver groups and the Service Desk, maintaining high-level customer service and communication to resolve faults and incidents within the prescribed SLA. Provide incident and problem management support to the highest standards, coordinating resolution with the appropriate resolver groups. Ensure the shortest possible restoration times by initiating timely escalations to specialized resolver groups inside and outside SITA according to customer contract SLAs and monitoring requirements. Manage the replacement of faulty equipment through the use of spares, ensuring timely replenishment according to prescribed availability and sparing policy. Proactively detect problems related to service and infrastructure operations, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems. Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure operations. Use the appropriate tools and equipment to perform installations, interventions, and repairs in accordance with Service Operations and Delivery guidelines and instructions. Report and escalate unresolved problems to the next level. Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations. Perform Change Management Configurations Design and Implementation of supported Products & Systems . Qualifications EXPERIENCE: BSc (in EEE, CSE, Applied Physics) is an academic undergraduate degree. Should have IT knowledge Should have working knowledge on Windows Client and Server OS Should have basic knowledge of networking CCNA is preferred. ITIL CORE COMPETENCIES Adhering to Principles & Values Fluent communication WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: Work Flexibility: Work from home up to 2 days/week (depending on your Team's needs). You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager. Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life. Professional Development: Unleash your potential with our training offers via Coursera! Flex-location: Benefit for 30 working days from anywhere around the world each year! Competitive benefits according to the local market SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM We are looking for a Monitoring and DevOps Tools Specialist to join our E&T Integrated System Support Engineering(ISSE) team to implement and maintain end-to-end monitoring solutions and administering and supporting DevOps tools to ensure system reliability, performance, and operational efficiency. You will be based in our Gurugram office , as well as gain international exposure interacting with people across the company in Geneva, London, Barcelona, Montreal, Paris, Dubai, Singapore. Wait. You might wonder: “What do we do at SITA FOR AIRCRAFT?” We make flight operations, air traffic management and aircraft maintenance more sustainable and efficient. How? Enabling collaboration between people and organizations in the air transport industry through: Communication – connecting aircraft and people around the world Data & Platform - Turning aircraft data into valuable insight for the entire industry Applications – Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient WHAT YOU’LL DO You will get to develop, step by step and over the months, on the following type of activities: Participate in the planning and implementation of new Tools and it’s Lifecycle Maintenance. Help build a DevOps culture across the organization and reliability. Learn and apply IT best practices, security policies, and compliance standards relevant to systems monitoring and operations. Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually. Collaborate with cross-functional teams to ensure successful deployment and integration of DevOps tools. Qualifications ABOUT YOUR SKILLS Good Understanding of tools such as Git, Jira, Confluence, Jenkins/Bamboo/Gitlab etc Understanding of Linux operating systems and scripting languages such as Bash and Python Theoretical or Hands-on experience in System Administration activities. Wiling to explore latest DevOps Tools, proof of concept implementation and technical documentation. Participate in DevOps Tools upgrades, installation, and life cycle maintenance. Familiarity with Infrastructure as Code tools like Terraform is a plus. Comfortable using cloud-related technologies such as Azure/AWS/GCP (Preferably Azure) Familiar with basic administration and usage of monitoring tools such as New Relic, Nagios, Prometheus, Grafana, and SolarWinds, with a willingness to learn and grow expertise Good knowledge in managing ServiceNow tickets for incident, problem, and change management, with an understanding of SLA-driven resolution processes. Basic programming skills and scripting skills are required. Familiarity with config management tool like Ansible/Puppet. A graduate in Computer Science or related discipline and 5+ years of relevant experience in software and/or System Administration stream. Attention to detail, working in an environment where precision and accuracy is required. Problem solving skills – ability to follow problems through to resolution. Good organizational skills, ability to multi-task with good management skills. NICE-TO-HAVE Familiar with CI/CD pipeline automation and deployment frameworks such as Docker, Kubernetes Exposure to other monitoring tools such as Elastic, Logstash, Kibana, Dynatrace, Datadog, and observability methodologies. Any past experience in Aviation domain is desirable. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE As a Training Consultant , you will play a strategic role in designing, developing, and delivering high-impact learning solutions across global border management and technology programmes. This role is ideal for someone who thrives on creating engaging learning experiences, delivering training in both digital and live formats, and aligning learning with business and regulatory needs in a complex, fast-paced environment. KEY RESPONSIBILITIES Design and deliver end-to-end training programs for multiple products within a regulated, high-impact industry. Conduct training needs analysis and develop engaging curricula across digital, instructor-led, and blended formats. Align learning solutions with business and client objectives through close collaboration with internal and external stakeholders. Adapt training content to reflect evolving technologies, regulations, and business transformation initiatives. Integrate Learning Management Systems (LMS) and other tools to enhance delivery and learner engagement. Measure training effectiveness through assessments, feedback, and performance metrics to drive continuous improvement. Champion innovation and best practices in instructional design to improve training impact and scalability. Qualifications EXPERIENCE Bachelor’s degree in Instructional Design, Education, Learning Technology, or a relevant field. 4+ years of experience in training design, preferably within aerospace, aviation, or complex IT environments. Proven experience managing training programs and designing content for technical and non-technical audiences. Proficiency in tools such as, Adobe Captivate, Camtasia, LMS administration, and authoring platforms. Familiarity with HTML, CSS, and SCORM-compliant content development. Exceptional stakeholder management and communication skills. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM Faced with ever-growing security threats from terrorism and international crime, together with the escalated focus on pandemics and health risks, governments are investing in new digital ways of working to protect their borders whilst improving operational efficiency. At the same time, governments are looking at how they can open up their borders in a safe way to improve national prosperity by promoting trade and tourism into their country. Travelers are demanding a safe and seamless travel experience and we need to find new ways to enable the easy movement of goods worldwide. The border of the future will be seamless yet secure. It will be a highly effective and agile, digital and integrated border with decisions made well in advance of the border. SITA’s Border Management business, SITA AT BORDERS, is a market leader in Border Management solutions, working with over 70 countries worldwide, with in-depth knowledge and expertise of both border operations and the international travel. WHAT YOU’LL DO Business growth: Work with Borders Growth Team, Product manager and local/ regional sales & business development team to develop a successful go to market strategy and achieve profitable business growth in the assigned products/ solutions. Generate new leads and identify opportunities within assigned products/ Solutions for new and existing Borders accounts globally. Support the Growth Team developing and maintaining a healthy pipeline of qualified, active opportunities and manage them closely with the Product and local/ regional sales & business development team to ensure the growth sales plan is executed as per the set strategy. Market making, shaping, and relationships: maintain strong industry interaction, stay up to date with the latest market trends & technologies related to border management and focus on keeping close customer intimacy connecting with government influencers, decision-makers, business partners, and border management industry associations. Support the Growth Team and GEOs driving early customer engagement and prospecting efforts with local/ regional sales & business development team to build a strong pipeline, contribute to customer opportunity reviews, and be a team player in developing complex borders solutions to meet customer needs. Support the Growth Team and GEOs in the pipeline qualification and set deal strategy: Lead the collaboration with the local/ regional sales & business development team to increase in the number and value of qualified Borders opportunities through strong customer interactions, suggest tactics, pricing, competitive positioning, and ideas to incorporate into the selling strategies. Competitive intelligence: Gather market intelligence and share the knowledge with related product, the local/ regional sales & business development team and leverage SITA existing communications and collaboration platform/ tools to spread the know-how. Contribute to Borders Monthly Newsletter. Customer success stories: In collaboration with Growth Team, marketing, product management and the local/ regional sales & business development team, develop and communicate customer case studies or other success stories by showing where and how SITA’s Border management solutions was implemented and the value SITA brought to the customer making travel easy, seamless and secure. ABOUT YOUR SKILLS 2 - 4 years’ experience in consultative selling, business development and managing Government accounts. Good Understanding of Border Control solutions, in particular Traveler Data products/ solutions including Advance Passenger Information (API), Interactive API, Passenger Name Record (PNR), Departure Control System (DCS), Travel Declarations and Data Quality for air, land and maritime. Good understanding of Border Management, seamless traveler journey, digital pre-clearance, borders dynamics, integrated borders, identity management, advance risk assessment are desired. Good understanding of end-to-end passenger journey and solutions related to border crossing, Travel Authorization (eVisa, ETA), Biometrics (fingerprints, face, iris), API, PNR, iAPI, Border Control (front/end/ backend), ABC Gates/ Kiosks, Risk assessment engines, watchlists systems, name matching and biometrics matching engines. Knowledge of industry stakeholder’s role such as ICAO, IATA, United Nations WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview Welcome to SITA ! We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication breakthroughs are the foundation of the global air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM This is an ideal entry-level role where you will work on many project activities within our fast-paced global community. You enjoy working with people in a local or distant setting who come from diverse backgrounds. Attention to detail is your forte. In this role you will develop the core competencies and technical skills needed to pursue a career in project management. Empowered People, Reinventing Travel WHAT YOU WILL DO This role offers a range of responsibilities and possibilities: Reporting & Dashboarding Can create and evolve reports in Excel and Power BI. Tool Development Skilled in investigating and implementing productivity tools (PM tools). Data Handling & Automation Proficient in Excel automation (Macros, VLOOKUP, IF/ELSE, Charts). Platform Management Manages SharePoint sites, structures content and ensures accessibility. Process Optimization Drives improvements using technical enablers. Qualifications Core Skills: Power BI, SharePoint Advanced Excel (macros, formulas, charting) Technical Process Optimization PM Tool Investigation & Evaluation Best Fit For: A team looking to automate , streamline and digitize project tracking/reporting. Roles emphasizing data management , tool building , and technical enablement . WHO YOU ARE University Degree in Business or Administrative degree fields. Keen interest to pursue a career in Project Management. Fluent in English (written and spoken). Not more than 1 year of relevant working experience. You will be hired on an 1 year fixed contract and based on business needs & individual performance there is a high chance of conversion to a permanent employee. WHAT WE OFFER We value diversity, operating in 200 countries and spanning 60 languages and cultures. Our inclusive offices are comfortable and fun, with the flexibility to work from home. Join our team and step closer to your best life. Joining us is more than a career; it’s joining the lively SkyStar community. Connect with peers who share your passion and grow through personalized initiatives. Discover your potential with us! Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE Responsible for successful ordering and delivery of customer orders as per scope and committed lead time. To be fully accountable & responsible on conducting Airport Customer LAN connectivity feasibility studies with local Airport Authority, suppliers or local SITA personnel during presales phase to meet customer requirements. This also includes post sales the ordering and delivery of the Airport Customer LAN connection at the airport as per customer expectations. What will you do: Manage successful delivery of customer orders to the agreed scope, quality and time. Liaise with designated customer contact to assess local site requirements and readiness for delivery initiation. Place work orders and coordinate with internal teams, suppliers and customers to ensure timely delivery of all required components. Work with customer, suppliers and internal teams to reserve resources and schedule installation/ migrations. Coordinate with cross-functional technical teams to resolve delivery roadblocks. identify and coordinate alternate solutions when delivery is at risk in with relevant stakeholders. Ensure effective transition to operations and billing. Obtain Customer acceptance of the delivered orders. Keep internal tools up to date with delivery, technical and billing related information. Qualifications Educational Background Bachelor’s degree in computer science, Information Technology, Networking, or a related field. Relevant trainings and certifications in networking or project management Qualifications Knowledge of order to bill processes. Ability to work with multiple teams and stakeholders in a global environment. CORE COMPETENCIES Service Delivery Stakeholder Management Resource Management Change Management Communication Problem solving Customer focus Experience 5 – 6 Years of hands-on experience into Delivery and Services. Experience coordinating with cross-functional technical teams and managing customer/vendor relationship WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: Flex Week: Work from home up to 2 days/week (depending on your Team's needs). Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! Competitive Benefits: Access competitive benefits tailored to the local market and your employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE Provide administrative support to all internal customers by being a point of contact for internal HR Operations standard information on Employee Life Cycle Governance & Compliance and Strategic activities. Provide advice and support to internal and external customers based on a thorough understanding of SITA's processes procedures and policies as well as general knowledge of HR. Participate in HR Operations projects and roll out of programs. KEY RESPONSIBILITIES Day to day operations: Case Management adhering to KPIs to provide advice and support to internal & external customers based on a thorough understanding of SITA's processes, procedures and policies as well as general knowledge of HR on topics which include but are not limited to Onboarding, immigration, benefits, employment & personal data changes, leaves & Off-boarding. Generation & Management of different correspondences or documentation needed as part of any HR related process. Ensuring Data quality through adherence to SITA’s guidelines & processes as well as Legal Local guidance & escalating any situations where any additional required action or any issues are identified. Work Closely with key stakeholders (i.e. Payroll, Finance, Talent Magnetism, etc.) to ensure accuracy and consistency in the information being shared for their assigned processes/countries and perform all the necessary updates/changes in case needed. Governance & Compliance: Continues improvement to the assigned HR Processes to ensure these are accurate and compliant. Monitor changes in legislation that impact local HR policies and escalate details to the GEO HR Manager Benefits Administration: Work closely with benefits providers and any legal authorities to ensure the smooth workflow of all benefit administration. Support the administration of employee benefit programs including medical, life, disability, and health plans; administration of employees’ savings plans including pensions and other benefits including global leave policies, vouchers/allowances. Manage Purchase to Pay (P2P) process relating to benefits activities in a timely and accurate manner and collaborate with Finance to ensure invoices are paid in accordance with contractual terms and working together with them to investigate and resolve any delays or issues that may arise. Manage new provider set ups for benefits activities and assist in contract processing as required. Advise and inform employees, in collaboration with the People Country Manager, of changes and developments related to benefits including eligibility, coverage and provisions. Investigate and resolve employee benefit enquiries and escalations. Review, enhance and document processes and procedures related to your activities and communicate them to relevant stakeholders. Build and maintain an extensive data repository for all benefit information including suppliers and consultants including collecting and monitoring contracts. Qualifications EXPERIENCE Minimum 3+ years of experience working with HR process or HR Operations. Experience with HRIM system, preferably PeopleSoft. Technical skills required to use common applications including MS Office Suite, PowerPoint, with advanced knowledge of Word & Excel. Knowledge of key aspects of employment law. Understanding of Data Protection laws and policies and how this applies to their activities Have an understanding of Equal Opportunities and Ethics practices and how this applies to their activities Customer-focused and result-orientated WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE As a Training Consultant , you will play a strategic role in designing, developing, and delivering high-impact learning solutions across global border management and technology programmes. This role is ideal for someone who thrives on creating engaging learning experiences, delivering training in both digital and live formats, and aligning learning with business and regulatory needs in a complex, fast-paced environment. KEY RESPONSIBILITIES Design and deliver end-to-end training programs for multiple products within a regulated, high-impact industry. Conduct training needs analysis and develop engaging curricula across digital, instructor-led, and blended formats. Align learning solutions with business and client objectives through close collaboration with internal and external stakeholders. Adapt training content to reflect evolving technologies, regulations, and business transformation initiatives. Integrate Learning Management Systems (LMS) and other tools to enhance delivery and learner engagement. Measure training effectiveness through assessments, feedback, and performance metrics to drive continuous improvement. Champion innovation and best practices in instructional design to improve training impact and scalability. Qualifications: EXPERIENCE Bachelor’s degree in Instructional Design, Education, Learning Technology, or a relevant field. 4+ years of experience in training design, preferably within aerospace, aviation, or complex IT environments. Proven experience managing training programs and designing content for technical and non-technical audiences. Proficiency in tools such as, Adobe Captivate, Camtasia, LMS administration, and authoring platforms. Familiarity with HTML, CSS, and SCORM-compliant content development. Exceptional stakeholder management and communication skills. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.