3989 Flex Jobs - Page 3

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM: The Senior Cloud Infrastructure Engineer - Azure Network Site Reliability Engineer (SRE) will play a key role in maintaining and enhancing systems operational efficiency. This SRE role will be responsible for maintaining and improving the reliability, scalability, and performance of our Network infrastructure. This role will focus on deployment automation and system optimization, ensuring consistent performance and reliability. The ideal candidate will have good problem-solving skills and a strong desire to implement scalable and sustainable technological solutions. Part of the scope includes a close working interlock development, operations, and IT teams to automate and optimize our systems, ensuring they are highly available, performing and resilient. WHAT YOU WILL DO: Ensure high availability and performance of Network infrastructure through proactive monitoring and capacity planning Support implementation and management of disaster recovery solutions and backup strategies. Implement, and manage automated security solutions and tools to streamline the identification and remediation of Azure Network vulnerabilities. Document procedures, system configurations, and operational practices to ensure knowledge transfer within the team. Work closely with Azure Engineers and Network Operation teams, participating in thorough post-incident reviews, identifying root causes and collaboratively developing action plans leading to continuous improvements in network reliability and operational efficiency. Analyze system performance and recommend improvements to ensure optimal utilization of Azure Network resources. Maintain up-to-date security documentation, policies, and procedures. Ensure compliance with relevant security regulations and standards (e.g. SOC 2). Ensure that Azure Network environments adhere to security best practices and organizational compliance requirements. Oversee the Implementation of security patches and updates in a timely manner. Qualifications ABOUT YOUR SKILLS 3-5 years of experience in Engineering and Operations capacity with at least 3 years in a security related field. 3-5 years of experience in managing and operating Azure Network environments, along with Palo Alto’s (using Panorama). Experience in Networking & Security fundamentals (Network Topologies, Routing Protocols, Switching concepts, Firewalls, Security Protocols, etc) Proficiency in scripting in languages such as Python, PowerShell, Bash, etc Proven Experience with Azure Network Monitoring & Observability solutions Good diagnostic and problem-solving skills with the ability to analyze systems logs and data Bachelor’s degree in Computer Science or related discipline NICE-TO-HAVE Azure and Network certifications (AZ-700, AZ-104 and Palo Alto (PCNSA/PCCSE) are desirable. Familiarity with Docker and/or Kubernetes for container management and deployment Experience or understanding of CI/CD pipelines and use of Terraform. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Senior Software Developer in our Baggage Management portfolio, you will work with a cross-functional scrum team on the development of new solutions in the Air Travel Industry. Using Agile development practices, you and the team will be responsible for making delayed and lost luggage a thing of the past! WHAT YOU’LL DO Develop applications using Java technologies. Develop applications using latest technologies: Spring (Boot and Spring Integrations), Primefaces, Javascript, XHTML, CSS, JMS Analyze the business users’ needs, then design and develop an application or leverage existing technology with customized enhancements to provide a solution. Develop end to end application modules, applying standards for programming, naming, security, and performance. Provide proper code documentation and implement configuration changes to packaged software applications to meet business requirements. Document and assist in defining requirements, creating documents to ensure the applications meet their expectations. Maintain and repair applications to keep them performing in accordance with technical and functional specifications. Qualifications ABOUT YOUR SKILLS Minimum of 6+ years of software engineering experience in a development capacity, with expertise in Java and its ecosystem of frameworks and build tools. Hands-on experience with Spring (Boot and Integrations), Primefaces, JavaScript, XHTML, CSS, and JMS, with knowledge of Angular being desirable. Proficient in using DevOps tools such as Git, Jenkins, Sonar, Nexus/Artifactory, and Azure DevOps or similar platforms. Working knowledge of cloud computing and storage, including public cloud vendors like AWS, GCP, or Azure. Experienced in agile development methodologies, software design patterns, continuous integration, test-driven development, and version control. Passionate about solving problems and the full-stack software development life cycle, with the ability to pivot and iterate quickly to implement solutions. Skilled at sharing learnings and collaborating with partnering teams to improve development processes. Strong collaboration skills, with a proven ability to build effective partnerships with business stakeholders, product managers, and engineering teams. Familiarity with modern UI development practices, including frameworks and tools for responsive design. A results-driven mindset with a focus on delivering scalable, high-quality software solutions. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview Senior Software Developer (Microservices and Java) WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. Summary Role Description We are looking for an experienced Senior Software Developer (Microservices and Java) to join our team. The candidate will take a role in designing, developing, and deploying scalable and secure applications, with a focus on Microservices, Java development, and Spring Boot. You will work in an Agile environment, leveraging modern tools and technologies to deliver high-quality solutions that meet business needs. Purpose As a Senior Software Developer, you will be responsible for overseeing the development lifecycle, ensuring best practices in design and implementation. You will focus on building robust Java-based backends with Spring Boot and implementing microservices. Additionally, you will collaborate with cross-functional teams to maintain high standards in security, scalability, and performance. Key Responsibilities Design, develop, and maintain scalable Java-based backend solutions using Spring Boot. Lead the development and implementation of microservices. Work collaboratively in an Agile environment, employing Scrum techniques. Ensure application security by implementing features such as JWT authentication and authorization. Manage databases, including SQL (Oracle, MySQL) and NoSQL (MongoDB, Elasticsearch). Oversee CI/CD pipelines using Azure DevOps and ensure efficient deployment processes. Perform unit and integration testing using tools like JUnit and Mockito. Mentor team members in best practices for software development and delivery. Troubleshoot and optimize performance issues in backend systems. Document technical specifications and maintain comprehensive records. Education and Professional Qualifications Bachelor’s degree in Computer Science, Engineering, or related field. Qualifications Experience 5+ years of professional software development experience Proven expertise in Java development and Spring Boot frameworks. Hands-on experience in developing microservices-based architectures. Experience with Agile methodologies and Scrum practices. Proficiency in building CI/CD pipelines using Azure DevOps. Familiarity with implementing security features and managing confidential systems. Experience working with Linux/Unix environments. Knowledge and Skills Essentials Programming Language and Backend Frameworks: Java and Spring Boot Experience with modern software development practices using tools such as git for source control, and CI/CD tools such as GitHub Action, TeamCity, Jenkins, Octopus Deploy or similar Web Services: Proficiency in RESTful and SOAP web services Version Control: Proficiency with Git and GitHub Problem-Solving: Strong analytical and problem-solving abilities. Familiarity with Agile practices and Scrum techniques. Effective communication and collaboration with technical and non-technical stakeholders. Experience with Linux/Unix systems and Java project build tools like Maven. Databases: SQL (Oracle, MySQL) and NoSQL (MongoDB, Elasticsearch). CI/CD Tools: Azure Pipelines Testing: Unit and integration testing with JUnit and Mockito Optional Knowledge and/or experience of Cloud services (AWS, Azure, GCP) Containerization (Docker, Kubernetes, GitLab) IAM like Foregrock, etc. Karaf Microservices WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. ABOUT THE ROLE & TEAM: Architect and design the solution to meet the business requirements of SITA customers predominantly in the pre-sales phase (RFPs or unsolicited opportunities) with focus on deployment, infrastructure, network architecture, and cloud architecture. WHAT YOU WILL DO: Manage technical solution in response to an RFP or unsolicited case that can consist of multiple SITA products (and portfolios), which includes new or evolving technologies and SITA solution portfolios. Design the deployment architecture and infrastructure specifications- servers and networking(LAN and WAN) for a solution to the customer’s requirements. Design deployment architecture for SITA products, including runtime environment in various flavours – on premise servers, virtualized server environment, containerized application environment through Kubernetes, public cloud, etc., to meet functional and non-functional system requirements. Design the network solution – both LAN/WLAN (in the airport) and WAN. Develop the conceptual design, and high-level design, and provide suitable inputs for the low-level design. Develop Bill of Materials: Compute & Storage and Networking. -Specifications for - Servers, Virtual Machines, Containers (e.g. Docker, Kubernetes), etc. based on guidance from SITA's product toolkits. -Storage - including backup solution Networking – LAN/WLAN components including switches, firewalls, etc. and WAN components including telco circuits, and also SD-WAN. Software Licensing requirements – Operating System, Database, Virtualization, etc. Other Infrastructure – Power (UPS), Racks, Cabling, etc. Guides and contributes to the design coordination and development solutions working with multiple parties both internally and externally. Contributes to the transfer of projects for implementation. Interact with colleagues to gain knowledge and to share ideas. Qualifications: Experience 7- 10 years of experience in Information Technology, Air Transport, Telecom, or any other relevant industry in a technical Pre-Sales role Proven track record in producing communicating and documenting successful technical customer solutions Proven track record in managing solution proposals, costing, and customer presentation with great level of details. Solid experience in designing compute, storage, and networking solutions in all possible deployment scenarios – on premise, virtualized environment, private cloud, public cloud, or a mix. Solid experience in network design – LAN/WLAN, and WAN. Solid experience in Security: IPSEC, Access-lists, NAT, understanding of Firewall functions Understanding of Cloud Connectivity such as Azure Express Route, AWS Direct Connect, is a great plus Understanding of Cloud Security such as Zscaler, Cisco umbrella is a great plus Understanding of Systems Monitoring – Network Monitoring, Security Monitoring (SIEM), etc. Understanding of Versa (or Cisco) SDWAN architecture is a great plus Adept at drawing technical diagrams - Good knowledge of Visio, competence in Excel and PowerPoint. Network design and standard vendor products Server sizing (virtualized environment and cloud) and software licensing Commercial Acumen Degree or equivalent experience in Computer Science, Information Technology and/or Engineering. WHAT WE OFFER We value diversity, operating in 200 countries and spanning 60 languages and cultures. Our inclusive offices are comfortable and fun, with the flexibility to work from home. Join our team and step closer to your best life. Joining us is more than a career; it’s joining the lively SkyStar community. Connect with peers who share your passion and grow through personalized initiatives. Discover your potential with us! Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM: Designs, develops, and maintains mobile applications, associated CI/CD pipelines, automated tests, and development tools using existing and emerging technology platforms WHAT YOU’LL DO: Writes and delivers code for features, user stories, reusable modules, unit testing and automated functional testing; debugs existing code and modules Provides technical guidance to less experienced developers and other technical or non-technical stakeholders. Follows coding guidelines and QA practices and processes, and ensures they are followed by less experienced developers. Participates in backlog grooming, analysis of requirements, estimation, and design of new applications or new features. Supports colleagues in their drive to constantly improve the way we work and make working together a pleasant experience. Actively participate in all scrum events via video conference, and attend the office 3 days per week. Qualifications ABOUT YOUR SKILLS Skilled Developer/Engineer with 7+ years of hands-on experience developing, supporting, releasing, and optimizing mission-critical mobile apps, leveraging automation and DevOps processes to ensure repeatability and efficiency. Skilled Developer/Engineer with 7+ years of hands-on experience developing, supporting, releasing, and optimizing mission-critical mobile apps, leveraging automation and DevOps processes to ensure repeatability and efficiency. 5+ years developing native Android apps (mandatory) Proficiency in building modern Android user interfaces with Jetpack Compose Strong understanding of declarative UI concepts, state management in Compose, and composable functions Deep expertise in the KMP and coroutines for efficient asynchronous programming Proficiency in making network requests, handling API responses, and using libraries like Retrofit and OkHttp Experience with Room persistence library for local data storage Experience with unit testing with JUnit (ideal) or Jacoco/SonarQube/Mockito (desirable) Experience with Maven repository (ideal) or BOM dependency management (desirable) Experience with DexGuard (ideal), obfuscation, certificate pinning, and other methods of securing apps Experience developing with other mobile frameworks (desirable) and microservices development (desirable). Experience developing mobile SDKs and integrating mobile apps with web-services and external APIs (mandatory) A thorough understanding of OOP, design patterns, Android, iOS and enterprise mobile application integration Strong skills in securing data on the local device using industry standard encryption technologies including key management solutions Experience with push notification frameworks Experience with mobile payment solutions (Stripe would be ideal) Experience with publishing apps to Google Play, and associated release management activities Experience with A/B testing would be highly valued Knowledge and Skills - General : Solid knowledge of Object Oriented code design. Solid knowledge a Procedural language such as PL/SQL. Good knowledge of IT security concepts and ability to use them while designing and developing code. Solid knowledge of SOA: XML Web Services, SOAP and Microservices architecture (desirable). Solid knowledge of JSON Working knowledge of cloud platforms such as Azure, AWS or Google Cloud would be an advantage. Good knowledge of developing and designing code to interface to one or more RDBMS databases. Demonstrate good understanding of networking concepts. Demonstrate the ability to apply application design concepts: MVVM, object-oriented design, design patterns, database development. Demonstrate the ability to use DataSet, SQL, and stored procedures. Any experience or understanding of biometrics would be highly valued. Any experience or understanding of AD B2C would be highly valued. Any experience with Google Analytics and/or Firebase Remote Config would be highly valued. Advanced knowledge of source code management (git) and branching strategies that work for DevOps. Demonstrate an understanding of trade-offs and risks with programming choices. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM A Lead Architect serves as a bridge between Sales, customer-facing teams, and technical departments. They provide technical expertise to Sales teams by crafting solutions that align with customer needs and leverage cutting-edge technology effectively. We’re seeking a highly skilled and hands-on Lead Architect to join our dynamic Customer Solutions team. In this role, you’ll not only drive solution design at a strategic level but also roll up your sleeves to code, prototype, and validate technical designs where needed. You’ll play a critical role in shaping solutions that address customer challenges beyond our core product offerings. This is a role for someone who thrives in both designing architectures and diving into technical details , collaborating across teams like Enterprise Architecture, Product Development, Sales, and Delivery to bring ideas to life. The world is changing. Are you ready to define the future of travel with us? WHAT YOU’LL DO Work closely with Sales to analyze complex business challenges and requirements beyond core product capabilities. Design and develop technical solutions hands-on , including proof-of-concepts, prototypes, and technical validations where required. Architect innovative solutions that balance customer needs with feasibility, scalability, and cost-effectiveness. Leverage your deep technical expertise (.NET, Java, Cloud, API design, etc.) to provide guidance and actively participate in technical design reviews. Collaborate with cross-functional teams to ensure alignment with SITA’s strategy and customer success. Prepare and present comprehensive technical proposals, architecture diagrams, timelines, and estimates. Identify potential technical risks early and develop mitigation plans. Engage with stakeholders to explain and defend solution designs, addressing both technical and business concerns. Stay abreast of emerging technologies and industry trends to bring innovation into solution designs. Provide detailed solution documentation for a smooth handover to implementation teams. Qualifications ABOUT YOUR SKILLS Proven experience in customer-facing technical sales or solution architecture , with a strong background in pre-sales activities. Hands-on coding experience in technologies such as .NET, Java, and modern web frameworks, with the ability to build prototypes and validate designs. Strong knowledge of solution architecture across infrastructure, applications, and integrations (Cloud and On-Premises environments). Experience with cloud platforms (preferably Azure and AWS both) , including designing cloud-native architectures. Proven ability to respond to RFPs and craft compelling, technically sound proposals. Excellent communication skills to engage technical and non-technical stakeholders effectively. Strong problem-solving abilities and a mindset that balances strategic vision with technical detail. Familiarity with enterprise integration patterns, APIs, and microservices architecture. A passion for staying close to technology while influencing strategic decisions. Ability to mentor and coach dev. teams on architecture best practices and design patterns. NICE-TO-HAVE Experience with DevOps practices and tools (CI/CD pipelines, containerization using Docker/Kubernetes). Familiarity with modern front-end frameworks (e.g., Angular, React, or Vue.js). Understanding of security best practices in solution architecture, especially for cloud and hybrid deployments. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. ABOUT THE ROLE & TEAM: You will collaborate on the technology planning strategy direction and design choices within solutions used to meet the business requirements of SITA customers. This includes providing guidance support and advice in the proposal implementation and deployment for any new or existing product developments as part of a customer solution. WHAT YOU WILL DO: Champion to lead & engage Airport Automation & Digitalisation initiative across APAC Make recommendations to stay relevant to the changing environment and needs by working closely with airport stakeholders, including the airport operator, aircraft operators and airport partners. Perform multifaceted analyses of internal and external trends, market potential, deficiencies, benchmarking and needs assessments to develop effective recommendations, strategies, and plans. Identify and leverage internal and external information sources, and build effective working relationships with subject matter experts within the airport and throughout the aviation industry Provides the technical qualification and owns the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios. Designs/coordinates development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements. Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term EXPERIENCE: Minimum 10 years of relevant experience in the commercial aviation industry. Excellent logic, problem solving and analytical skills – both quantitative and qualitative. Knowledge of organisational, financial, strategic, and operational analyses. Skill in communicating highly complex material effectively according to the audience, both orally and in writing. Manage aggressive timelines, targets, and multiple priorities. Ability to mine, analyze, and present data in a meaningful way, including using visualization tools. Certification Airport Management Professional Accreditation Programme (AMPAP) or International Airport Professional (IAP) recommended. WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: Flex-week: Work from home up to 2 days/week (depending on your Team's needs). Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager. Flex-location: Benefit for 30 working days from anywhere around the world each year! Competitive benefits according to the local market SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Overview Senior Software Developer (Java) WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Senior Java developer , we need you to focus on the customer (in this case a government) to give them a secure, reliable system. You will be working with a diverse team of like-minded people trained in various other technologies. We work together to deliver valuable software changes efficiently. We use automation to improve our productivity, without sacrificing quality. We use continuous improvement feedback loops to streamline how we develop software. WHAT YOU’LL DO Review requirements from various customers to help define and prioritize new features. Investigate and fix incidents occurring in production systems Write code to team standards in order to implement and test new features. Identify and develop automated tests cases. Triage and fix bugs reported by users and testers. Accurately estimate effort on new stories and tasks. Contribute to definition and implementation of Devops pipelines to build test and deploy code as required. Participate in reviews of everything from low level code to sprint performance or definition of new features. Document new features using agreed standards. Collaborate with colleagues in your scrum team and with other teams on companywide initiatives and innovation. Mentor the technical approach of team members, if needed. Lead code reviews Work with teams, both SITA and external to clearly understand, document and solve issues Qualifications ABOUT YOUR SKILLS Bachelor’s or master’s degree in computer science, software engineering, or a related field. At least 5+ years experience working in a development role. Proven experience in Java programming, with a focus on building scalable and high-performance back-end applications. In-depth knowledge of the Spring Framework and some of its various modules for efficient development. Practical application of software design patterns Experience interfacing to messaging systems, using JMS for real-time data processing. Worked in an agile or devops environment, preferably with scrum or Kanban Be able to clearly communicate technical requirements and solutions WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM: The Platform Site Reliability Engineer (SRE) will play a key role in maintaining and enhancing systems operational efficiency. This SRE role will be responsible for maintaining and improving the reliability, scalability, and performance of our On-Site and Cloud services platform connectivity stacks. This role will focus on deployment automation and system optimization, ensuring consistent performance and reliability. The ideal candidate will have good problem-solving skills and a strong desire to implement scalable and sustainable technological solutions. Part of the scope includes a close working interlock with development, operations, and IT teams to automate and optimize our systems, ensuring they are highly available, performing, and resilient. WHAT YOU WILL DO: Manage and maintain Public Cloud and On-Site service environments. Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding Monitor system performance, identify bottlenecks, and execute pipeline optimization Collaborate and partner with development, engineering and Operations teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning Ensure high availability and performance of VMware infrastructure through proactive monitoring and capacity planning Automate routine tasks and create tools to improve team efficiency and system robustness Automate routine tasks and create tools to improve team efficiency and system robustness Implement comprehensive service metrics to track and report on system reliability, performance, and efficiency Balance feature development speed and reliability with well-defined service-level objectives Conducting post-incident reviews to prevent recurrence and refine the system reliability framework Qualifications ABOUT YOUR SKILLS 3-5 years of experience with VMWare vSphere environments including ESXi, Hypervisor layer, vCenter, NSX-T and associated VMWare products with respect to configuration, management, and troubleshooting. Experience with Linux or Windows operating systems. Familiarity with or understanding of DevOps culture and practices. Proficient in scripting, in languages such as Python, PowerShell, Bash, etc. Good diagnostic and problem-solving skills with the ability to analyze systems logs and data. Competence in using Cloud services for deploying, scaling and managing applications and infrastructure (Public and Private Cloud). Bachelor’s degree in computer science or related discipline. NICE-TO-HAVE VMWare Certifications Versa is a plus Experience or understanding of CI/CD pipelines and use of Terraform. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Lead Infrastructure Security Architect you will be accountable for designing the security technology architecture structure of the SITA WAN and SDWAN and SSE Solutions sold to SITA customers. This has to be done in accordance to the business requirements, CISO policies and relevant vendor capabilities. WHAT YOU’LL DO Analyze the technological needs of customers on security for WAN and SDWAN Architecture together with product managers requirements Design corresponding security infrastructure platform, integrated with platform network Consider hardware virtualization and interactive solutions according to existing security strategies, processes and standards Support Solution Integration with customer ecosystem (AD, PKI) Collaborate with various stakeholders within SITA (Product, Operations) to meet Network Security project and product objectives Support the validation through lab and pilots Be the expert level of support for Security Deployment during service activation and transition phase Provide Engineering Life cycle management (new releases validation, new features) Analyze implications of security technology evolution on product portfolio and recommend evolutions Support Solution Designers and Project Managers on customer projects Support Operations in case of problem escalation Qualifications ABOUT YOUR SKILLS 8+ years experience in a Network and Security environment Expertise in security network design, operational support, hands-on implementation and configuration of network elements Advanced knowledge of network and security protocols Excellent communication skills. Must be able to interact with internal stakeholders, customers, business partners and represent SITA Degree in a technical discipline (e.g. Network and Security) or sufficient work experience to demonstrate proficiency at this level. Experience and Industry certification in Network and Security domain/products in particular on WAN and SDWAN is desirable WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM A Lead Architect serves as a bridge between Sales, customer-facing teams, and technical departments. They provide technical expertise to Sales teams by crafting solutions that align with customer needs and leverage cutting-edge technology effectively. We’re seeking a highly skilled and hands-on Lead Architect to join our dynamic Customer Solutions team. In this role, you’ll not only drive solution design at a strategic level but also roll up your sleeves to code, prototype, and validate technical designs where needed. You’ll play a critical role in shaping solutions that address customer challenges beyond our core product offerings. This is a role for someone who thrives in both designing architectures and diving into technical details , collaborating across teams like Enterprise Architecture, Product Development, Sales, and Delivery to bring ideas to life. The world is changing. Are you ready to define the future of travel with us? WHAT YOU’LL DO Work closely with Sales to analyze complex business challenges and requirements beyond core product capabilities. Design and develop technical solutions hands-on , including proof-of-concepts, prototypes, and technical validations where required. Architect innovative solutions that balance customer needs with feasibility, scalability, and cost-effectiveness. Leverage your deep technical expertise (.NET, Java, Cloud, API design, etc.) to provide guidance and actively participate in technical design reviews. Collaborate with cross-functional teams to ensure alignment with SITA’s strategy and customer success. Prepare and present comprehensive technical proposals, architecture diagrams, timelines, and estimates. Identify potential technical risks early and develop mitigation plans. Engage with stakeholders to explain and defend solution designs, addressing both technical and business concerns. Stay abreast of emerging technologies and industry trends to bring innovation into solution designs. Provide detailed solution documentation for a smooth handover to implementation teams. Qualifications: ABOUT YOUR SKILLS Proven experience in customer-facing technical sales or solution architecture , with a strong background in pre-sales activities. Hands-on coding experience in technologies such as .NET, Java, and modern web frameworks, with the ability to build prototypes and validate designs. Strong knowledge of solution architecture across infrastructure, applications, and integrations (Cloud and On-Premises environments). Experience with cloud platforms (preferably Azure and AWS both) , including designing cloud-native architectures. Proven ability to respond to RFPs and craft compelling, technically sound proposals. Excellent communication skills to engage technical and non-technical stakeholders effectively. Strong problem-solving abilities and a mindset that balances strategic vision with technical detail. Familiarity with enterprise integration patterns, APIs, and microservices architecture. A passion for staying close to technology while influencing strategic decisions. Ability to mentor and coach dev. teams on architecture best practices and design patterns. NICE-TO-HAVE Experience with DevOps practices and tools (CI/CD pipelines, containerization using Docker/Kubernetes). Familiarity with modern front-end frameworks (e.g., Angular, React, or Vue.js). Understanding of security best practices in solution architecture, especially for cloud and hybrid deployments. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM Senior Software Developer – Client Side As the Senior Software Developer, you will be involved in Client-Side designing, developing and maintaining specific modules within an application or system using existing and emerging technology platforms. Reporting to the Lead Software Developer, you will be a part of the Product Engineering and Integration team that is responsible for the development of SITA’s biometric development. At SITA, we achieve more, together. Are you ready to join us? WHAT YOU’LL DO Writing and delivering code for features and modules, debugs existing code and modules and provides technical guidance to less experienced Developers - FTEs, Contractors, Offshore Partner Resources; Following coding guidelines and practicing and all technical processes and ensures they are followed by less experienced Developers; Developing and validating estimates for technical work that will be undertaken; On an as needed basis assigning and allocating defects to less experienced Developers; Participating in analysis of requirements for designing new application and system features Qualifications ABOUT YOUR SKILLS Bachelors or Masters degree in Computer Sciences or Engineering is essential; Solid knowledge of a mainstream Object Orientated language (C#); Solid knowledge of SOA: XML Web Services, SOAP, REST; Solid knowledge of Object Oriented code design; Solid knowledge of MVC, WPF and XAML is a must; Experience in hardware SDK integrations; Demonstrate good understanding of networking concepts; Demonstrate the ability to apply application design concepts and design patterns; Advanced knowledge of version control / source code management (Git preferred) ; Ability to coordinate multiple technical streams of work to produce a complete solution; Ability to estimate and also lead the estimation process for small initiatives; Ability to work well both independently or as a member of a team. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. ABOUT THE ROLE & TEAM: Join our innovative and fast-paced Border’s Infrastructure / Platform team as an Infrastructure Engineer, where you'll play a pivotal role in shaping the underlying infrastructure of our industry leading products. The team underpins all our portfolio and is one of the core team which adheres and implements DevOps tool, Technology, and Principles and work on some of the most innovative tech. If you have an automation first mindset, and a thrive in a collaborative and dynamic environment, we invite you to join us on this exciting journey. Apply now to be a key player in shaping the future of our platform! Be at the forefront of technological advancements, contributing to a dynamic and forward-thinking Infrastructure platform team. Work alongside diverse and talented individuals, fostering creativity and knowledge exchange. Develop professionally and advance in a rapidly evolving industry. Contribute to the development of a platform that makes a significant impact in the industry. WHAT YOU WILL DO: Utilize a diverse set of tools such as Azure DevOps, Jenkins, and Ansible to automate the software development lifecycle. Own end to end deployment of a product and make sure the product is operationally ready. Review requirements from various product lines to help product owner define and prioritize new features which are needed for infrastructure and deployment. Participate in Scrum meetings to plan, prioritize and estimate work. Work with Delivery leads, Developers and Testers to troubleshoot specific issues, including recreating pipelines or deployment code, validate environment configuration, etc. Install, configure, and manage both cloud-based and on-premises applications. Contribute to definition and implementation of DevOps pipelines. Participate in reviews of everything from low level code to sprint performance or definition of new features. Document new features using agreed standards to encourage adoption with platform consumers. Collaborate with colleagues in your scrum team and with other teams on companywide initiatives and innovation. Qualifications EXPERIENCE: Bachelor’s or master’s degree in computer science, software engineering, or a related field. At least 7 years’ experience working in a DevOps role. Have previous experience in troubleshooting Java applications. RHEL Linux or Equivalent. Must have knowledge of Ansible and Kubernetes Should understand Microsoft Azure stack (Fundamentals) Dev/Test/Prod Environment support and Automation NICE-TO-HAVE: Familiarity with MongoDB and Elasticsearch for effective data management. Understanding of Kafka and Ldap. Knowledge of Terraform. Concept of Agile, HA, Resiliency, Scalability. ITIL, Operational requirements and Support. WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our w SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: Flex Week: Work from home up to 2 days/week (depending on your Team's needs). Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! Competitive Benefits: Access competitive benefits tailored to the local market and your employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM: The ideal candidate will be a self-starter person with experience implementing and administering all aspects of ServiceNow in an enterprise-class environment. The candidate may also have similar experience with related technology services and can deliver excellent results with minimal supervision. The candidate will demonstrate excellent interpersonal and communication skills, have a strong attention to detail, and possess maturity, professionalism, and Judgment Work You can manage distant teams and enjoy working with others of diverse backgrounds. WHAT YOU’LL DO: The candidate will work closely with customers, internal and external, as well as other team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. ServiceNow Development : - This includes technical consulting and software development services on the ServiceNow platform. These services would encompass changes, enhancements and new functionality in currently deployed instances. ServiceNow Strategy : -The person will provide analysis and coordination for upcoming ServiceNow releases. This will highlight new and revised functionality that is relevant to SITA’s stated business objectives. The candidate will also be available to consult with SITA on the optimization of existing ServiceNow and ESB applications, providing recommendations where appropriate. He/she must leverage, and update test scripts created by the main project and where necessary, create new test scripts, run them against the new / updated functionalities and provide results prior to the maintenance release. ServiceNow Maintenance: - This includes activities related to the routine maintenance of the ServiceNow platform. The ServiceNow-related activities would include incident response, incident resolution, defect management, performance optimization, upgrades, patches, user administration, group administration, role administration, domain administration, security response and optimization as well as the administration of all active ServiceNow features and functions. Responsible: - For coding, testing, implementing, maintaining, and supporting changes in the application and Workflows. Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow. Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests. Identify system deficiencies and recommend solutions. Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations twice a year. Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools. Ensure tool configuration consistency across Development, QA, and Production environments. Participate in ongoing production support and end user support. Provide Demo sessions and Train the Trainer sessions for users Qualifications ABOUT YOUR SKILLS: Experience and Certifications: 8+ years of experience with ServiceNow required. 10+ years of experience with IT Industry ITIL Foundations certification is preferred. ServiceNow Certified System Administrator required. ServiceNow Certified Application Developer preferred. ServiceNow CIS preferred. ServiceNow Micro Certifications preferred. Experienced in implementation of ITSM solution using industry best practices. Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation. Good experience on support activities Required Skills: Agile methodology. Azure Dev Ops experience. Hands-on experience in configuration and customization of ServiceNow instances Experience with ServiceNow implementations Experience in supporting and troubleshooting ServiceNow Workflows, involving multiple external systems and tools. Hands-on experience in creation, configuration, and customization of Workflows using Flow Designer and Classic Workflow. Experience on the Development of Custom Applications on the ServiceNow platform based on customer requirements. Hands-on with the design and modification of ServiceNow forms, workflows, scripts, transform maps, web services, inbound email actions, SLAs, and other ServiceNow administrative tasks. Experience in multiple ServiceNow implementations. Experience of ServiceNow scripting (Business Rules, UI Pages, UI Macros, etc.) Create and manage scripts and workflow Experience on Service Portal development and troubleshooting. Experience defining/creatin Service Catalog Items, along with workflows. Good knowledge of ServiceNow best practices and latest ServiceNow features. Team player and self-starter. NICE-TO-HAVE: Experience working in a complex ServiceNow environment with LDAP/ SSO/ domain separation. Experience with ServiceNow Workflows technologies (Flow Designer, Classic Workflow) Experience of custom applications development in ServiceNow. Monitor health, usage, and compliance of ServiceNow system. Experience with HTML coding and Jelly script. Experience with ServiceNow Agile and Test Management applications. Knowledge of web technologies and cloud computing principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation. Strong verbal communication, Strong presentation and writing skills. Experience producing technical and end user documentation. Experience with CSM, ITOM, Telecom Order Management Ordering (sales & order management and network inventorying management), Integration Hub, SAM, FSM WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Senior Test Analyst ( Python & Playwright ), you play a crucial role in ensuring the quality and reliability of software products. Your responsibilities will encompass a range of activities focused on planning, executing, and managing testing processes. You will contribute to the technical design, development, and maintenance of applications and systems using existing and emerging technology platforms. Reporting to the Software Development Manager, you’ll be part of the Product Technology and Engineering team, helping to ensure that our software is verified and validated against the functional and non-functional specifications through well-defined test cases and automation practices. The world is changing. Are you ready to define the future of travel with us? WHAT YOU’LL DO Plan automation for projects according to test strategy Create high level test scenarios Produce and maintain complex automation test scripts utilising standard automation framework. Work with offshore partners and ensure they are following all standards and procedures Actively feed into the Automation Framework Execute automation scripts, in pipeline, and investigate any failures Perform manual exploratory testing Provide detailed analysis of all testing carried out ensuring all defects are logged and managed correctly Ensure tests are correctly traced to requirements Work closely with other team members and report progress to manager Where required raise issues in project meetings ensuring stakeholders are aware Ensure test assets that are auditable follow company guidelines Specify requirements for environment data resources and tools Mentor less experienced Automation Engineers ensuring they have the skills and knowledge to perform their roles Actively provide feedback to management which may result in new working practices or general improvements Qualifications ABOUT YOUR SKILLS University degree or equivalent, preferably in Computer Science, Engineering, Mathematics, or similar. ISTQB Foundation Certificate in Test, Principles of ISTQB. Minimum 5 years’ experience in software development or testing (aviation industry preferred). Hands-on experience with Playwright and Python for automation testing. Experience with automation frameworks such as Robot (Python) and TestNG (Selenium). Solid experience testing APIs (RESTful/SOAP). Working experience in DevOps or Agile environments with strong Agile principles knowledge. Familiarity with risk-based and model-based testing approaches. Effective written and verbal communication meeting product/project requirements; working knowledge of MicroFocus tools including ALM Octane. Proficient in change control, risk and issue management tools, data analysis, documentation, and at least one programming language – Python preferred. NICE-TO-HAVE Knowledge of BDD beneficial. Knowledge of ISO 9001, certification useful. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM The Business Operations Manager leads centralized functions under Professional Field Services. This role drives their strategic development, financials, and continuous adaptation and alignment to the strategic goals and values of the function and the wider corporate organization. WHAT YOU’LL DO In this role you will build and run the centralized processes required to deliver a modern and digitalized Professional Field Services function for SITA. Key process will include: Managing the dispatch of Field Engineers to completed planned activity Monitoring performance of the Field Service engineers and working with the regional Field Service managers to address any performance concerns. Overall process ownership for spares management, assets tracking and recycling activities Supporting the GEO-Presales teams by creating the standard Field Service offerings Management and tracking of overall Field Service capacity, demand forecasting and H&S stewardship, ensuring our engineers are equipped to operate in a safe manner. Leadership & Cultural Transformation Proactively drive cultural and operational changes aligned with SGS and SITA objectives, fostering a culture of continuous improvement and innovation. Lead strategic roadmaps to align business goals with transformation initiatives. Operational Excellence & Standardization Drive product standardization across GEO sales and centralized functions to ensure consistency and alignment with customer success objectives. Identify and integrate new technologies to improve efficiency, competitiveness, and service quality in CSO and PFS operations. Implement operational improvements, best practices, and change management strategies to enhance team efficiency and standardization. Strategic Resource Planning Develop and maintain capacity and demand models to align resources with internal and external needs, ensuring efficiency and scalability. Oversee transformation project budgets, identifying opportunities for cost optimization and value maximization. Financial Oversight & Reporting Deliver proactive financial counsel and overall financial management for GEO Organizations (PFS). Automate and provide regular management reports to senior leadership, ensuring transparency on transformation progress and operational performance. Track KPIs to measure productivity, identify optimization opportunities, and align teams with customer success goals. Cross-Functional Collaboration & Stakeholder Engagement Build and maintain cross-functional relationships with GEOs and stakeholders to deliver customer value and continuous service improvement. Support related bids by providing strategic input and aligning with transformation initiatives. Training & Knowledge Enhancement Develop and implement training programs to boost skills and knowledge within central teams. Ensure centralized functions maintain up-to-date knowledge of SITA products and services to effectively manage internal and external customer relationships. Qualifications ABOUT YOUR SKILLS Bachelor’s degree in business administration, Operations Management, or a related field (required). Master’s degree (MBA or similar) is a plus. 8- 10+ years in operations management, transformation leadership, or strategic planning roles. Proven experience leading cultural and operational transformations in global organizations. Expertise in financial management, process standardization, and resource optimization. Technical Skills: Data Analytics Knowledge of Products / Services ServiceNow Administration Field Service Management Tools Customer Relationship Management Tools Automation & AI Functional Skills: Leadership & Talent Development Strategic Planning Problem Solving Communication Change Management Influence & Negotiation Stakeholder Management Performance Measurement Innovation ITIL Financial Management Please Note that Extensive Travelling will be required in this position – up to 50%. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. PURPOSE We need an Information/Instructional Designer to support our e-learning and content development activities as part of the Sales and Commercial Excellence program. The role will be primarily responsible for creating and maintaining a wide variety of e-learning content, software simulations, informative videos, brochures, assessments, etc. using tools such as the Articulate suite and Camtasia. They need to collaborate with subject matter experts, apply instructional design theories and methods, and utilize multimedia tools to enhance the learning process. What You Will Do Create engaging learning activities and compelling course content that enhances retention and transfer Work with subject matter experts and identify target audience’s training needs State instructional end goals and create content that matches them using SITA Brand guidelines Record and edit software simulations including ‘Show Me’ and ‘Try Me’ Visualize instructional graphics, the user interface and the finished product Conduct instructional research and analysis on learners and contexts Apply tested instructional design theories, practice and methods Provide exercises and activities that enhance the learning process Create supporting material/media (audio, video, simulations, role plays, games etc) Decide on the criteria used to judge learner’s performance and develop assessment instruments Maintain project documentation and course folders Handle multiple projects or large projects by applying basic project management skills and provide task activity dependencies and timelines to the subject matter experts. Qualifications Qualifications Bachelor's degree Degree in Technical Writing English Journalism or Certified Trainer preferred Degree in Education Instructional Design or Instructional Systems Design EXPERIENCE Minimum 5 years’ experience of technical writing or designing learning material in the IT space KNOWLEDGE & SKILLS Excellent knowledge of learning theories and instructional design models Proven working experience in instructional design and with instructional technology Lesson and curriculum planning skills Ability to write effective copy, instructional text, audio scripts/video scripts Solid knowledge of course development software and at least one Learning Management System (LMS) Visual design skills Research and Information gathering skills Excellent writing skills Excellent communication skills TOOLS Articulate 360 Suite (a must) Camtasia (a must) Vyond Visual design such as Photoshop or Illustrator WHAT WE OFFER At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe: Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers) Flex Day: Shape your workday to suit your life and your plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health – a personalized, proactive platform to support diverse wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Access competitive benefits tailored to the local market and your employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. For your security, during a SITA hiring process: Never respond to an email asking for a payment, your credit card number or a copy of your bank details; Always check the sender's address before opening the message. For SITA, the address must be equal to “givenname.surname@sita.aero”. Otherwise, it is a fraudulent message; All open positions are published on SITA official website and we encourage candidates to apply through it directly. In case of issues with uploading your CV or accessing the application system, please contact us @ careers@sita.aero

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Solution Engineer Manager, you will collaborate on the technology planning, strategy, direction, and design choices within LAN, WiFi, and Wireless solutions. These solutions are key to meeting the business requirements of SITA customers. This includes providing guidance, support, and advice in the proposal, implementation, and deployment of any new or existing product developments as part of a customer solution. You will be accountable for shaping customer success by translating business needs into scalable technical solutions Reporting to the Product Portfolio Manager, you will be a part of the Connectivity Team of Solution Engineers and Product Managers responsible for bringing to customers the latest innovative solutions. WHAT YOU’LL DO Provides technical qualification and owns the technical aspects of connectivity proposals submitted to customers. This is achieved through a deep knowledge of current, new, or evolving connectivity technologies, specifically within the domains of LAN (switches, routers), WiFi Access Points, Wireless (Mobile data connectivity via eSIM/SIM, Mobile WIFI/Portable Hotspot, LEO Satellites such as Starlink) Designs and coordinates the development of standard and complex connectivity solutions. These solutions may involve multiple parties, both internally and externally, including the selection of 3rd party vendors to meet customer requirements for network connectivity, wireless technologies, and security. Promotes SITA by providing customers with comprehensive, up-to-date information on current products, product enhancements, and new solutions in the connectivity areas through customer meetings and workshops. Ensures that the designs are efficiently implemented Right the First Time (RFT) and are operationally supportable. Collaborates with colleagues to gain and share ideas and opportunities related to connectivity. Lead mentor and coach staff and organize technical training and certification on the connectivity products and technologies supporting the ATI. Supports account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice, specifically in the areas of connectivity Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term. Qualifications ABOUT YOUR SKILLS 5-8 years of experience in Information Technology, Telecom Industry, or Air Transport Industry technology in technical design, architect, or pre-sales role Proven track record in producing, communicating, and documenting successful technical customer solutions Pre-Sales Business PROFESSION COMPETENCIES Aruba, Juniper, Cisco LAN, and WiFi Tellabs GPON would be a plus Mobile Operators’ data connectivity (local or roaming) Cradlepoint, Celerway, or similar vendor Starlink or similar vendor knowledge Cybersecurity solutions, including Deep Packet Inspection / Filtering, would be a plus Addressing Customer Needs and supporting business development Cross-functional collaboration Partnering for Clients' Success Quality in Solution Design Requirements Analysis System and Technology Integration BS-level Technical Degree or equivalent experience in Computer Engineering Technologies At least one technical certification is required among: Aruba Certified Mobility Associate (ACMA), Aruba Certified Switching Associate (ACSA), Aruba Certified Design Expert (ACDX) The following certificates would be a plus: Cisco CCNA (Cisco Certified Network Associate), Cisco CCNP Enterprise (Cisco Certified Network Professional Enterprise), Juniper JNCIS-MistAI (Wireless Specialist), and Juniper JNCIS-ENT (Enterprise Routing and Switching Specialist). WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE Manages service delivery, ensuring coordination across functions and continual improvement of delivery processes. Leads and develops employees by driving performance, fostering growth, resolving conflicts, and aligning team efforts with organizational goals, while ensuring compliance and effective communication. What will you do: Oversees day-to-day operation and performance of a team responsible for successful ordering and delivery of customer orders as per agreed scope, quality and time. Provides direction and leadership to the team, aligning their efforts with organizational goals and fostering a positive, motivating work environment. Monitors, assesses, and provides feedback on individual and team performance, supporting professional development and addressing conflicts constructively. Guides team members through coaching, mentoring, and clear communication to enhance their skills, align objectives, and ensure efficiency. Acts as a role model of organizational values, ethics, and policies, supporting change initiatives and promoting workplace culture in line with company strategy. Manages and optimizes resources Handles day-to-day operational escalations and owns their timely resolution Analyses operational data to identify trends, bottlenecks, and areas of improvement and works with relevant parties to implement viable solutions Develop and maintain operational procedures to enhance efficiency and minimize gaps Ensures compliance with established tools and processes Make informed decisions balancing team needs and business objectives. Collaborates with cross-functional teams to resolve operational issues and improve service delivery. Leads initiative to identify and implement continual improvement opportunities in delivery processes Qualifications Educational Background Bachelor’s degree in business administration, Operations Management, Information Technology, or a related field. Master’s degree in business administration (MBA) or a relevant field is a plus. Qualifications Professional certifications in ITIL, Lean Six Sigma, project management or similar service management frameworks are highly desirable. Leadership and people management training and certifications. Fluent in English, Other foreign languages are a plus Experience 8-10 years or more in project management and supervisory roles managing people directly Ideally 3-5 years in IT solutions provider environment with knowledge of SITA-like products and underlying technologies Extensive experience in service delivery, preferably in a leadership or managerial role. Experience in managing and developing teams, including performance management, coaching, and mentoring. Demonstrated experience in tracking/ analyzing performance metrics and driving improvements Experience in resource allocation and workforce capacity management WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: Flex Week: Work from home up to 2 days/week (depending on your Team's needs). Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! Competitive Benefits: Access competitive benefits tailored to the local market and your employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM The Senior Software Developer (Database Administrator) will play a pivotal role in the design, development, and maintenance of high-performance and scalable database environments. This individual will ensure seamless integration of various database components, leveraging advanced technologies to support applications and data systems. The candidate should possess expertise in SQL Server, MongoDB and other NoSQL solutions would be a plus. WHAT YOU’LL DO Manage, monitor, and maintain SQL Server databases both On-Prem and Cloud across production and non-production environments. Design and implement scalable and reliable database architectures. Develop robust and secure database systems, ensuring high availability and performance. Create and maintain shell scripts for database automation, monitoring, and administrative tasks. Troubleshoot and resolve database issues to ensure system stability and optimal performance. Implement backup, recovery, Migration and disaster recovery strategies. Collaborate with cross-functional teams to understand requirements and deliver database solutions that align with business objectives. Qualifications ABOUT YOUR SKILLS Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Over 6 years of experience in database administration, specializing in MongoDB and SQL Server. Proficient in shell scripting (e.g., Bash, PowerShell) for database automation. Expertise in query optimization, database performance tuning, and high-availability setups such as replica sets, sharding, and failover clusters. Familiarity with cloud-based database solutions and DevOps pipelines. Skilled in database security, including role-based access and encryption. Experienced with monitoring tools like mongotop, mongostat, and SQL Profiler. Knowledge of messaging queues (RabbitMQ, IBM MQ, or Solace) is a plus. Strong understanding of database administration best practices, design patterns, and standards. Demonstrates excellent problem-solving skills, attention to detail, and effective communication and teamwork abilities. NICE-TO-HAVE Professional certification is a plus. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Lead Network Infrastructure Engineer, you will design, implement, maintain and support network infrastructure services at airport in accordance with business and functional requirements, using appropriate SITA standards, policies and processes across multiple projects. WHAT YOU’LL DO Design & deployment of SITA WAN/LAN infrastructure at airports in accordance with agreed standards, meeting the agreed technical and functional business requirements and specifications. Ensures the integration of the requirements matches that of interacting systems applications and services both inside and outside of SITA in the wider airline community. Participates in full lifecycle of multiple small to medium projects ensuring the solution(s) developed are able to sustain the projects' functional and business requirements. Ensures all risks and issues that affect the project are raised following set processes and are actioned appropriately. Escalates risks and issues that pose a significant impact to deliverables. Qualifications ABOUT YOUR SKILLS At least 12 years’ experience in implementation or supporting network infrastructure platforms with experience in multiple full lifecycle implementations. B.E. or equivalent preferably in Computer Science, telecommunication or similar Proven expertise and knowledge of state-of-the-art network related technologies. Mastering LAN, WAN, routing, switching, firewalling is a must. At least CCNP/CCIP or similar certification. In-depth knowledge of Cisco MPLS L3 VPN , SD-WAN (Cisco or Versa) and Palo Alto Firewall is a must. Expertise in network design, operational support, hands-on implementation, and configuration of network elements for an international telecom service provider or at least in a large and complex enterprise LAN/WAN environment. Expert skills in MS Visio Excellent communication skills. Must be able to clearly interact with internal stakeholders but also external vendors and business partners and able to represent SITA Strong knowledge of standard engineering principles, theories, concepts, and methodologies (Requirement’s definition/analysis, design, tests, documentation) Team spirited, hard worker and Strong organizational skills NICE-TO-HAVE Azure or AWS Cloud ( desirable ) WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Senior Test Analyst, you play a crucial role in ensuring the quality and reliability of software products and responsibilities encompass a range of activities focused on planning, executing, and managing testing processes. You will be part of the technical design, development and maintenance of applications and systems using existing and emerging technology platforms. Reporting to the Software Development Manager, you will be a part of the Product Technology and Engineering team. You will be contributing to SITA’s success by ensuring the software is verified and validated against the criteria set out in the functional and non- functional specifications by defining test cases and ensuring their execution. The world is changing. Are you ready to define the future of travel with us? WHAT YOU’LL DO Analyze the new feature request together with scrum team and product owner and provide early suggestions to be considered for feature development. Work with Scrum team on day to day basis as a quality checkpoint for all development work. Design simplified but effective test cases and keeping regression test packs up to date with new and amended software or services. Maintain and run automation test scripts Create and capture all test documentations Defect management Performance testing Suggest best practices to improve the quality of the software. Help developers with automation test scripts. Highlight issues and risks at early stages to stakeholders. Qualifications ABOUT YOUR SKILLS Good experience in agile testing environment and knowledge of all software testing methodologies e.g. functional testing, integration testing, user acceptance testing etc. University degree or equivalent preferably in Computer Science Engineering Mathematics or similar. ISTQB Foundation qualification or recognized country-specific qualification desirable. Automation with knowledge of writing Gherkin scripts and some manual testing skills essential Tools in use include Selenium, Azure DevOps, Webdriver/TestNG/Cucumber, Java, RESTAssured, Jenkins, Postman, UFT and ALM Octane The person should have a knowledge of min. 1 programming language. Ability to work under pressure. Principles of Agile. Risk Based & Model based testing knowledge NICE-TO-HAVE Requirements Traceability Matrix skills DevOps/Continuous Integration knowledge WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. ABOUT THE ROLE & TEAM: This role is responsible for the successful project management and implementation of airline carriers into SITA Borders Management solutions as per agreed scope, costs and timelines in coordination with internal and external stakeholders. WHAT YOU WILL DO: Own and drive end-to-end coordination and management of Airline Engagement Process deliverables with airline carriers, carrier host system providers, governments and SITA internal functions, with the objective of certifying airline data into SITA Borders systems and activating airlines in Production. Initiate communication with airlines to explain government requirements. Document Airline Engagement materials; provide technical and operational information to Airlines. Manage the successful delivery of government and airline implementation with agreed scope, quality, and timelines and take corrective actions to manage any deviations to the agreed timelines. Conduct meetings with internal and external stakeholders and prepare presentations. Work independently or under supervision to complete assigned tasks. Proactively engage with airlines and governments to keep them informed at all times. Minimize the risk of delayed delivery and implementation problems by carrying out regular reviews of the progress of the customer requests. Create and maintain project management documents Work with relevant stakeholders to find resolution when implementation is at risk. Manage risks, issues and own escalations (in liaison with management) Ensure effective transition to SITA Operations and secure any sign-offs. Maintain Status reports and Sharepoint site for government related materials. Provide regular project reports to Customer and SITA stakeholders. EXPERIENCE: Have 5+ years of experience, including 2+ years of experience in Air Transport related solutions; Strong verbal and written communication skills; University degree or equivalent; Formal Project Management training and certification, or related work experience; Good time management skills; Self-starter to work well independently and comfortably with local and international teams; Flexible to work in different time zones whilst working with virtual teams in different geographical regions; Be accountable and agile in managing implementations, with a sense of ownership and proactivity; Motivated to work with colleagues and available resources to for own learning and development; Working with customers - You are committed to putting the customer first. As a result you proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction; Fluent in English language (other languages are an advantage); Proficiency in MS Office applications such as MS Word, MS Excel, MS Project and MS PowerPoint; Experience of working with Airline systems or Airline IT service providers is a plus; Basic understanding of network and message transport protocols such as Type-B, MQSeries, IPVPN (Desirable); Basic understanding of Airline Systems and Airline passenger data formats such as APIS PAXLST, PRL, PNRGOV (Desirable) WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: Flex Week: Work from home up to 2 days/week (depending on your Team's needs). Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! Employee Wellbeing : Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! Competitive Benefits : Access competitive benefits tailored to the local market and your employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM: This is an exciting opportunity to become an integral part of the SITA GNCC team. The role is an L3/Expert/SME role, responsible for building and deploying the service configuration including operational fault management for SITA SDWAN managed solutions, The ideal candidate will be responsible for configuring and troubleshooting LAN, WAN and SD-WAN, solutions to resolve our customers' technical issues. The candidate will support the customer by acting as the liaison between the customer and other internal teams. The ability to work in a complex networking environment is also preferred. WHAT YOU WILL DO: Responsible for the design, implementation, configuration, and support of SD-WAN Underlay and Overlay. Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support. Precipitating in the planning, deployment and delivery of network-related projects including the elements of global SD-WAN deployment Oversee the SD-WAN managed service for customers, ensuring that configurations are optimized. Schedule updates for customer services. Participate in meetings and reviews with customers, providing reports on the performance and projects. Manage customers’ configurations and execute changes or developments in their network or applications. Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements. Handle customers’ technical enquiries as well as service-related enquiries. Provide insights and recommendations regarding customers’ networks and their optimization. Support knowledge sharing and training, both internally and with customer teams. Design and Deployment of the SD-WAN Versa (preferred) & Versa and WAN optimization technologies for efficient delivery of the application data across LAN and WAN. Articulating the benefits of SITA SD-WAN solution to clients Day to Day configuration, management, and operations of firewalls, load balancers, SD-WAN architectures, and WAN automation technologies. Providing technical demonstrations and use cases of the system Gather information and configure different templates available in Versa SD-WAN, create Device Groups and Devices, and then onboard devices using the main provisioning and onboarding methods. Accountable for the technical areas of proposals submitted to SITA customers (Tier 3, Tier 4). Build customer service configuration as per customer service request form for SDWAN overlay Support the Project Manager and/or Customer Success Specialist with the coordination of the final delivery/migration steps. Define, and conduct the service acceptance tests Chair the service activation/migration conference and drive network change guideline/migration runbook and provide the service acceptance report. Qualifications WHO ARE YOU: Minimum Degree in Business Mgmt Computer Science Electronic Engineering or equivalent Telecommunications in country qualification. At least 8-10 years of experience in the Information Technology / Telecom Industry. Proven track record in producing, communicating, and documenting successful technical customer solutions Working Experience on enterprise customers projects: Network Solutions (MPLS & SDWAN) Must demonstrate a strong understanding of Firewalls Architecture with hands-on experience. Must have strong experience with Complex Routing & Switching Environments Will be an addon to have skills in Data Centre, ACI and Access. Ability to work independently is critical Experience in implementing patches. Strong troubleshooting and problem-solving skills Strong Customer Support and interpersonal skills are required Degree or equivalent experience in Engineering or Computer Technologies Change management/ Project Management knowledge along with ITIL knowledge Be autonomous and agile in changing environments, with a sense of initiative and proactivity Strong communication & Analytical skills Quality and process-oriented Attention to detail, understanding of process interlocks and dependencies Proficiency in English is a must, and knowledge of French/Spanish and/or German is considered an asset KNOWLEDGE & SKILLS: Versa Certified SD-WAN Associate (VNX100) Versa Certified Administrator - SD-WAN Specialist VNX300 Versa Networks secure SD-WAN Practitioner (VSDP) Cisco 300-415 ENSDWI /CCNP/CCDP/CCIP, ITILV3 Tech Stack: MPLS IPVPN, SDWAN VERSA (Preferred) / Viptela/Cisco, Network Boost, Riverbed, Z-Scalar, Voice - IP Telephony & security, routing protocols such as OSPF, EIGRP, BGP, RIPV2, MPLS, MPLS VPN, VoIP, ISDN DDR, Dial Solutions (PPP/L2F), Switching, DSL, IPSEC, GRE, Tunnelling, Underlay & Overlay protocols. Cat2900 series, Cat3550/3650 series, Cat3750, Cat4500, Cat6500 series, Nexus switches, Wireless LAN. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. ABOUT THE ROLE & TEAM: As Associate Technician Field Ops you will assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities. At SITA, we achieve more together. Are you ready to join us? WHAT YOU WILL DO: Be a part of the team that support Airport /Airline Operations and perform assigned tasks in a 24 x 7 , 365 days support operations in shift basis at SITA Delhi GCC center. Provide Service Operations support to internal and external customers in accordance with the terms of customer contracts and Service Level Agreements (SLAs). Ensure the proper functioning and maintenance of all internal and external systems and products serviced by Service Operations. Act as the customer SPOC when required, coordinating the scheduling of interventions with Customer's internal resolver groups and the Service Desk, maintaining high-level customer service and communication to resolve faults and incidents within the prescribed SLA. Provide incident and problem management support to the highest standards, coordinating resolution with the appropriate resolver groups. Ensure the shortest possible restoration times by initiating timely escalations to specialized resolver groups inside and outside SITA according to customer contract SLAs and monitoring requirements. Manage the replacement of faulty equipment through the use of spares, ensuring timely replenishment according to prescribed availability and sparing policy. Proactively detect problems related to service and infrastructure operations, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems. Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure operations. Use the appropriate tools and equipment to perform installations, interventions, and repairs in accordance with Service Operations and Delivery guidelines and instructions. Report and escalate unresolved problems to the next level. Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations. Perform Change Management Configurations Design and Implementation of supported Products & Systems. Liaise with local suppliers in the provision of services for SITA Service Operations centers and report on services provided to management. Document resolutions of problems. Provide on-site support to Users during the cutover of services. Continuously identify and document lessons learned, known errors, and operational knowledge for improved services. Provide call-out services when needed. Provide Service Operations support to internal and external customers in accordance with the terms of customer contracts and SLAs. Ensure the proper functioning and maintenance of all internal and external systems and products serviced by Service Operations. Act as the customer SPOC when required, coordinating the scheduling of interventions with Customer's internal resolver groups and the Service Desk, maintaining high-level customer service and communication to resolve faults and incidents within the prescribed SLA. Provide incident and problem management support to the highest standards, coordinating resolution with the appropriate resolver groups. Ensure the shortest possible restoration times by initiating timely escalations to specialized resolver groups inside and outside SITA according to customer contract SLAs and monitoring requirements. Manage the replacement of faulty equipment through the use of spares, ensuring timely replenishment according to prescribed availability and sparing policy. Proactively detect problems related to service and infrastructure operations, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems. Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure operations. Use the appropriate tools and equipment to perform installations, interventions, and repairs in accordance with Service Operations and Delivery guidelines and instructions. Report and escalate unresolved problems to the next level. Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations. Perform Change Management Configurations Design and Implementation of supported Products & Systems . Qualifications EXPERIENCE: BSc (in EEE, CSE, Applied Physics) is an academic undergraduate degree. Should have IT knowledge Should have working knowledge on Windows Client and Server OS Should have basic knowledge of networking CCNA is preferred. ITIL CORE COMPETENCIES Adhering to Principles & Values Fluent communication WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: Work Flexibility: Work from home up to 2 days/week (depending on your Team's needs). You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager. Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life. Professional Development: Unleash your potential with our training offers via Coursera! Flex-location: Benefit for 30 working days from anywhere around the world each year! Competitive benefits according to the local market SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.