Field Service/Installation Engineer

YES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective capital equipment that transforms materials and surfaces at the nanoscale. From startups to the Fortune 50, our customers rely on YES to help them unleash products that change lives – from cellphones and IoT devices, to AI and virtual reality, to diagnostic tests for COVID.

As a preferred provider of wet and dry process technology, we look forward to talking with smart, energetic, team-oriented people who can grow with us. We provide competitive salary and benefits and some of the best co-workers you’ll find anywhere. If this appeals to you, please read on!

Job Title: Field Support / Insatallation Engineer

Location: Coimbatore

We are seeking a highly skilled and experienced Technical Support Engineer to join our team. As a Technical Support engineer, you will be responsible for attending the field issues and provide solutions for semiconductor capital equipment, working closely with customer and cross functional teams in a fast phased environment

Responsibilities

• Technical response and field problems resolution.
• Log all jobs and associated details, including problem resolution with Field aware.
• serving as a front end / Tier 3 support.
• Engage key stakeholders effectively and manage customer requests.
• Familiarity with complex electro-mechanical technical functions and activities such as test, fabrication, modification, troubleshooting and assembly of electronics and electro-mechanical systems, experimental design circuitry, prototype models, specialized test equipment, tools, and test fixtures.
• Drive reliability data analysis from the field to Engineering through field FMEA analysis.
• Exercises judgment, based on previous experiences, to identify and solve problems that arise with little or no precedent.
• Exchanges ideas and information effectively; uses tact and diplomacy when interacting with stakeholders, customers, and employees.
• Observes all safety standards. Maintains a secure, safe, clean, and healthy work environment and proliferates the knowledge to all Field Service engineers.
• Follows operating instructions, uses protective equipment when required, and uses equipment and materials properly.Actively strives to prevent accidents and injuries.
• Travel might be required (>50%) from the base location

Desired Characteristics:

• Able to perform duties with minimal supervision.
• Self-starter, highly motivated, resourceful, creative, results-oriented, and decisive
• Customer centric and problem-solving skills.
• Comfortable with significant autonomy
• Flexible and resourceful
• Ability to work independently, prioritize tasks, and manage competing priorities in a fast-paced environment.

Requirements:

• Four-year degree and two to five years prior work as Technical Support Engineer in a capital equipment / precision machine tool manufacturing setup . Semiconductor experience is nice to have.
• Strong technical in troubleshooting for the whole system. ability to understand drawings, BOM and effectively communicate technical problems in the field to the internal stakeholders and customers.
• Experience in field service and technical support for precision machine tools with mechanical, electrical & electronic systems.
• Excellent communication and interpersonal skills with the ability to work effectively in a cross-functional team environment.
• Proficient in Augmented reality solutions to provide solutions remotely.
• Problem solving mindset with a focus on delivering high-quality to customer and time conscious.
• Ability to adapt to changing priorities and thrive in a fast-paced environment.

If you are a self-motivated individual with a passion for technology and a proven track record in providing field service and technical support to semiconductor / precision tool customers, we would love to hear from you. Join our team and play a crucial role in providing quality and quick solutions to the worldwide customers.

Compensation:

• YES offers a stimulating and fun working environment, competitive salaries and benefits, and long-term incentives.

Additional Information:

• YES is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.

Come find out why YES is such a great place to work. Apply today!