Field Service Engineer

Overview

Responsibilities

• To perform installations, maintenance and after sales support of the following products: X-Ray Fluorescence spectrometers, Single Crystal and X-Ray Diffraction systems
• Demonstrate ability to analyze, diagnose, and repair complex equipment problems in a minimum amount of time.
• Ability to communicate effectively in a professional manner with both internal and external customers.
• Familiarity with the operation and use of standard electronic test equipment.
• Familiarity with the use of personal computers.
• Promote and maintain service contracts in assigned region
• Keep up to date on new products and product changes within his required sphere of activity to increase own capabilities and skills
• Conduct all field assignments according to service department procedures
• Perform other tasks as assigned by reporting manager
  

Qualifications

• B.E. (Instrumentation, Electronics)
• 6-8 years previous service experience installing and repairing complex electronic systems, Experience with XRD/XRF is a plus
• Strong technical skills involving analytical instrumentation
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists that possess a Ph.D. (or Master’s Degree)
• Excellent verbal ,written, MS office ,computer, technical data, communication and presentation skills with knowledge of TCP/IP protocols and ability to communicate complex technical issues in an easy to understand manner
• Excellent organizational skills with ability to work independently ,prioritize, multi-task, follow through and meet deadlines within an entrepreneurial and customer-focused work environment
• Ability and willingness to travel approximately 70-80% as required
• The position reports to the Regional Service Manager (West Region), who will agree expectations, offer guidance as necessary and provide framework support. Accurate record keeping and timely submission of documentation is pre-requisite.