Facile Info-Serv - Quality Assurance Manager - B2B

6 - 10 years

0 Lacs

Posted:6 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Overview:

We are looking for an experienced Quality Assurance Manager to lead and strengthen

Key Responsibilities

  • To ensure that the services provided by the department meet and exceed the defined quality and productivity standards while ensuring delivery on the service promise to the customer.
  • Take ownership for the department's performance and ensure compliance with the quality objectives of the business.
  • Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the Quality strategy.
  • Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance and to improve processes, products, services, customer experience and the culture of the department.
  • Achieve quality assurance objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; determining system improvements; implementing change.
  • Conduct calibration sessions with stakeholders to ensure consistent QA standards across Minimum 6-10 years of experience in a QA role.
  • Strong command over call auditing and monitoring practices in sales or telemarketing environment.
  • Strong analytical and problem-solving skills; ability to interpret data and drive change.
  • Excellent communication, coaching, and people management skills.
  • Proficiency in Excel, QA scorecards, and reporting tools.
(ref:iimjobs.com)

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