Executive/Senior Executive - CRM

Miko

3 - 8 years

5 - 8 Lacs

Mumbai

Posted:5 days ago| Platform:

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Skills Required

customer relationship crm software relationship management lead generation crm it services cold calling customer complaints customer engagement networking business development sales client relationship management marketing partnerships retention

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced professional to join our team as an Executive/Senior Executive - CRM in Miko.ai, located in the IT Services & Consulting industry. The ideal candidate will have 3-8 years of experience.

Roles and Responsibility

Develop and implement effective customer relationship management strategies to enhance customer engagement.
Manage and maintain accurate records of customer interactions and transactions.
Collaborate with cross-functional teams to identify and prioritize business requirements.
Analyze customer data to provide insights for improving customer satisfaction and retention.
Identify and pursue new business opportunities through networking and lead generation.
Build and maintain strong relationships with customers to ensure long-term partnerships.

Job Requirements

Proven experience in customer relationship management, preferably in a similar role.
Strong understanding of customer relationship principles and practices.
Excellent communication and interpersonal skills to build strong relationships.
Ability to analyze data and provide actionable insights to drive business decisions.
Strong problem-solving skills to resolve customer complaints and issues.
Experience with CRM software and systems is preferred.

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