Customer Success Manager

Customer Success Manager

Experience:

Salary :

Preferred Notice Period

Shift

Opportunity Type:

Placement Type:

(*Note: This is a requirement for one of Uplers' Clients)

Must have skills required :

and

Perforce Software (One of Uplers' Clients) is Looking for:

Role Overview Description

Position Summary:

Responsibilities:

• Establish and maintain relationships with key decision makers within assigned accounts
• Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.
• Ensure client reference ability to support Customer, Delphix and Perforce.
• Facilitate executive-level engagements such as value assessment and realization and product strategy.
• Measure and monitor customers achievement of critical and key performance indicators, reporting both internally and externally.
• Identify and manage escalations for successful resolution by driving internal and external team action items.
• Create and present strategic account plans for 100% consumption and areas of growth based on customers short, mid and long-term goals.
• Create and present ROIs to demonstrate value.
• Know the market and maintain a good knowledge of all key competitors
• Be responsible for renewal, health and risk forecasting and reporting on each client's portfolio.
• Coordinate and lead internal and external account team strategy sessions.
• May be required to support additional products/brands as needed.
• Requirements:
• Experience of success as a Customer Success Manager, Account Management or equivalent for 3 years or more.
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
• Experience working in a development, testing, data management and/or compliance environment.
• Must work within a team environment with sales, field services and delivery teams.
• Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations.
• Strong organizational skills based on internal and external priorities.
• Ability to travel at times.
• Experience negotiating customer contracts (renewals & expansion).

How to apply for this opportunity:

Easy 3-Step Process:

2. Upload updated Resume & Complete the Screening Form

3. Increase your chances to get shortlisted & meet the client for the Interview!

About Our Client:

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, youll work with and learn from some of the best and brightest in business. Before you know it, youll be in the middle of a rewarding career at a company headed in one direction: upward.

About Uplers:

Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career.

(Note: There are many more opportunities apart from this on the portal.)

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!