Job
Description
The Opportunity
Avantor is looking for a dynamic, forward-thinking, and experienced Engineer- Service Now Developer, who will be responsible for delivering results against some of the most complex business and technology initiatives.This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation lets talk!:
Reporting to the Senior Manager of IT Services, the ServiceNow Developer enables Avantor Sciences to drive IT enhancements and maturity throughout the company. The ServiceNow Developer focuses on ticketing tool development, training, rollouts, and application support. The top priorities are to focus on service management and prevent business disruptions, as well as develop and manage tools associated to IT Service Management and other key applications. A key success factor is to maintain a good relationship with the IT teams.As a key member of the IT Operations team, youll be accountable for the design and evolution of the ServiceNow platform to meet growing business requirements. Reporting to the Manager of IT Service Management, you will grow as you oversee platform governance and help mentor Level 2 support, while still retaining hands-on access for development and advanced troubleshooting.What sets this role apart is its combined technical leadership with operational impact. You'll drive digital transformation, shape the ServiceNow strategy, and enhance user experience - while working with a skilled team in a flexible, growth-focused environment.MAJOR JOB DUTIES AND RESPONSIBILITIES (Lists in order of importance)
Development & Configuration
Meet real business needs with smart, scalable solutions, workflows, business rules, UI policies, and integrations.Maintain and enhance existing ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).Collaborate with stakeholders to gather requirements for real-world solutions with work estimates and effectively implement the enhancements.
L3 Support & Mentoring
Act as the primary escalation point for complex challenges.Guide others on lower-complexity challenges and best practices.Maintain knowledge documentation about ServiceNow.
Governance & Best Practices
Define and enforce standards, architectural and process guidelines.Govern enhancements, favoring configuration changes over customizations.Turn data into action by leveraging performance analytics to uncover trends, identify opportunities, and support data-driven decisions.Help others automate what matters most, eliminate manual processes and boost efficiency.Enable seamless integrations between ServiceNow and other business systems using tools like REST, SOAP, XML, AJAX, and more.
QUALIFICATIONS (Education/Training, Experience and Certifications)
Certified System Administrator (CSA) certification is required.Associate degree or equivalent work experience is required.2+ years of relevant experience is required.Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, APIs and Service Portal is required.Certified in ITIL V3 or above is highly desired.Experience with managing CMDB is highly desired.Experience with web pages and widgets using Bootstrap and AngularJS is highly desired.Experience with third-party integrations and interfaces between is desired.Certified Application Developer (CAD) certification and any one of the mainline implementation certifications is a plus.Experience with ITOM and HRSD modules is a plus.
KNOWLEDGE S AND ABILITIES (Those necessary to perform the job competently)
Knowledge of how to architect data structures to create applications.Ability to develop and modify a majority of the followingworkflows, forms, lists, business rules, UI components, web services, tables, menus, Client Scripts, UI Scripts, ACLs, UI Pages, and scripted REST APIs.Ability to perform Java scripting, debugging, and deployment using update sets is required.Reporting and Dashboard creation skills.Ability to articulate complex technical concepts in a clear and concise manner and build strong relationships with business units, IT teams, and executives.Ability to manage small projects, including timelines, resources, risks, and budget.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.3rd party non-solicitation policy:
